One of the leading companies in Streaming services media.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.
Choose the company:
Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.
Within our team at the Contact Center in Madrid we are looking to incorporate a Customer Service Agent.
Your main responsibilities:
- Attending by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company's network of mediators;
- Provide general business and Company information;
- Outbound calls and lead management;
- Pricing and production of preferential branches;
- Opening of claims and orders;
- Resolution of issues.
Initiates and answers inbound and outbound sales calls from/to prospective and
existing customers. Responds to customer questions, fullfills requests, and builds
rapport with customers to facilitate product sales.
-Handles standard claims types primarily on retail side.
-Serve as first contact for claims customers; taking incoming calls and recording
the information into the system.
-Provide quality assistance and customer service in a professional and timely
manner for claims recording
-Receive and respond to the first reports of claim from surveyor or client.
-Ensure excellence in relationship with customer and enhance the customer
experience
-Manage and prioritize work queue and multiple job responsibilities with an
agile approach
-Work within a structured environment with clearly defined standard operating
procedures, to ensure consistency of claims practices and resolution.
-Seek solutions with partners and teams across sites to achieve common goals
-Research, follow up, and resolve all open/pending claims in a timely manner to
ensure customer satisfaction
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.
Choose the company:
Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.
Within our team at the Contact Center in Barcelona we are looking to incorporate a Customer Service Agent.
Your main responsibilities:
- Attending by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company's network of mediators;
- Provide general business and Company information;
- Outbound calls and lead management;
- Pricing and production of preferential branches;
- Opening of claims and orders;
- Resolution of issues.
Initiates and answers inbound and outbound sales calls from/to prospective and
existing customers. Responds to customer questions, fullfills requests, and builds
rapport with customers to facilitate product sales.
-Handles standard claims types primarily on retail side.
-Serve as first contact for claims customers; taking incoming calls and recording
the information into the system.
-Provide quality assistance and customer service in a professional and timely
manner for claims recording
-Receive and respond to the first reports of claim from surveyor or client.
-Ensure excellence in relationship with customer and enhance the customer
experience
-Manage and prioritize work queue and multiple job responsibilities with an
agile approach
-Work within a structured environment with clearly defined standard operating
procedures, to ensure consistency of claims practices and resolution.
-Seek solutions with partners and teams across sites to achieve common goals
-Research, follow up, and resolve all open/pending claims in a timely manner to
ensure customer satisfaction
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.
Choose the company:
Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.
Within our team at the Contact Center in Barcelona we are looking to incorporate a Customer Service Agent.
Your main responsibilities:
- Attention by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company's network of mediators;
- Provide general business and Company information;
- Outbound calls and lead management;
- Pricing and production of preferential branches;
- Opening of claims and orders;
- Attention and resolution of incidents.
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