Ofertas de empleo de departamento de sobremonte

En Grupo Planeta estamos buscando un/a Especialista en Relaciones Laborales/Abogado/a Laboralista para incorporarse en el equipo del departamento laboral del área Corporativa.

¿En que consistirá tu día a día?

• Confección y negociación de planes de igualdad (redacción de diagnóstico, propuesta de medidas, etc.) y control del cumplimiento de los compromisos adquiridos por la empresa en esta materia
• Realización de todo tipo de inspecciones de trabajo y seguridad social
• Realización / colaboración en todo tipo de procedimientos judiciales incluyendo la parte administrativa previa
• Mantenimiento de las relaciones con los sindicatos y con las RLT’s
• Negociación/ gestión de peticiones/cuestiones laborales de los trabajadores/as de Planeta
• Asesoramiento en materia laboral: de entre otras desvinculaciones (despidos disciplinarios, objetivos, despidos colectivos, suspensiones de trabajo temporales), sanciones, cuestiones de Seguridad social, cuestión de convenios colectivo, estatuto de los trabajadores, y demás de normativas específicas.
• Redacción de informes jurídico-laborales
• Diseño de procedimientos laborales internos
• Especialización en asesoramiento a empresas de los sectores: editorial, venta directa, formación y retail
• Asesoramiento y acompañamiento en materia laboral al equipo de RRHH de la organización, así como a la Dirección del Grupo.
• Conocimiento de relación laboral especial de Representantes de comercio.

¿Qué ofrecemos?

• Contrato estable: Indefinido y a jornada completa.
• Podrás desarrollarte profesionalmente gracias a nuestros planes de formación y desarrollo de talento interno.
• Descuentos y promociones exclusivas para nuestros empleados (masters y posgrados, sellos editoriales, coleccionables, Casa del Libro…)
• Un atractivo paquete de beneficios sociales a través del plan de retribución flexible que incluye: tarjeta transporte, tarjeta restaurante, cheque guardería, seguro médico, etc
• Formarás parte de un equipo de RRHH joven, dinámico, colaborativo y con un muy buen ambiente de trabajo, donde podrás crecer profesionalmente con nosotros/as

Buscamos perfiles en gerencia de operaciones del sector de la industria de eventos con experiencia en el montaje del rigging service, que se encargue de la supervisión de las operaciones diarias de la organización y garantizar su rentabilidad: gestión de empleados y el control de calidad, la optimización de procesos y el diseño de iniciativas para impulsar el rendimiento empresarial.
Que asegure el cumplimiento de los objetivos diarios, recibiendo las metas del Construction Manager y realizando ajustes cuando sea necesario para garantizar el éxito de las operaciones de montaje, asegurando los estándares de eficiencia y calidad establecidos, alineándose con los valores y objetivos organizacionales. División de los equipos; Control del trabajo del equipo en los pabellones; Formación in situ (aparejadores, terrestres, tramoyistas, etc); Responsable de los EPIS del equipo; Control cumplimiento de la normativa PRL por el equipo y subcontratas; Sesión informativa específica de cada sala; Gestión documental; Comprobación de los sistemas informáticos (Mo2, OneDrive, Teams, Outlook); Impresión de planos; Gestión de pedidos; Contacto en caso de emergencia/Primeros auxilios; Entrega de herramientas/material al equipo; Comprobación de combustible, aceite hidráulico, carga de máquinas, problemas mecánicos; Marcación; Comunicación con el responsable de cada sala; Comunicación con el equipo AV Comunicación con Logística; Comunicación con la Crew Manager; Soporte a otros departamentos si fuese necesario.

• Tipus de relación profesional: Contrato
• Tipología de contrato: Indefinido
• Número de horas semanales: 40
• Horari: A convenir con la empresa
• Retribución bruta anual: 35.000

In Collaboration, We Are Searching for a German-Speaking Culture and Communication Trainer to Join Our Egypt Team!

We are excited to partner with a prominent Outsourcing/BPO consultancy in their search for a Culture and Communication Trainer fluent in German. This role is ideal for individuals who have resided in German-speaking countries like Germany or Austria and possess deep cultural insights into language, customs, and local dialects. Your knowledge and experiences will enable you to guide employees in navigating cross-cultural communication with confidence and clarity.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design Tailored Training Programs: Develop and deliver engaging programs focused on communication skills, cultural sensitivity, and cross-cultural understanding for German-speaking employees.
• Create Interactive Learning Materials: Develop presentations, workshops, and e-learning modules that capture attention and enhance learning outcomes.
• Lead In-Person and Virtual Training Sessions: Conduct training sessions, encouraging participation and ensuring clear understanding across all attendees.
• Identify and Address Training Needs: Collaborate with cross-functional teams to recognize specific learning needs and create targeted training solutions.
• Assess and Improve Program Impact: Evaluate the effectiveness of training through feedback, assessments, and performance metrics, making continuous improvements.
• Provide Personalized Coaching: Offer one-on-one support for employees facing specific communication or cultural challenges.
• Stay Culturally Updated: Keep up with trends, best practices, and cultural nuances relevant to German-speaking markets within the BPO sector.
• Support Onboarding: Assist with the onboarding of new employees by providing cultural orientation and language support.

Requirements

• Fluency in German (native or near-native) and English proficiency are essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or a related field (Master’s degree preferred).
• Prior experience as a trainer or facilitator in a multicultural environment.
• Profound understanding of German cultural norms, communication styles, and business etiquette.
• Strong presentation and facilitation skills to engage diverse audiences.
• Background in instructional design and curriculum development is highly desirable.
• Excellent interpersonal skills to build rapport and credibility at all levels.
• Flexibility to adapt training methods to meet the needs of different learning preferences.
• Proficiency in MS Office Suite, with experience in Learning Management Systems (LMS) or e-learning platforms being an asset.
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.

What We Offer

• Competitive salary based on experience and skills.
• A dynamic, creative, and positive team environment.
• Access to tools and guidance to support your career growth.
• Additional benefits and perks in a friendly, multicultural setting.

If you’re passionate about cultural connections and communication, this is a fantastic opportunity to make a real impact! Join us in creating a stronger, more connected team.

In Collaboration, We Are Seeking an Italian-Speaking Culture and Communication Trainer to Join Our Egypt Team!

We’re excited to partner with a top-tier Outsourcing/BPO consultancy to welcome a Culture and Communication Trainer fluent in Italian. This role is ideal for someone with firsthand cultural experience from Italy, who has immersed themselves in Italian language, customs, and dialects. Your deep understanding of Italian culture will be key in developing training programs that foster effective cross-cultural communication for our team.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design & Deliver Customized Training: Develop and deliver training programs that enhance communication skills and cross-cultural understanding, specifically for Italian-speaking employees.
• Create Engaging Materials: Craft presentations, workshops, and e-learning modules that make training both interactive and informative.
• Lead Training Sessions: Conduct both in-person and virtual sessions, ensuring active engagement and clear understanding of training concepts.
• Collaborate Across Teams: Work with various departments to identify training needs and design targeted learning solutions.
• Evaluate and Improve: Continuously assess the effectiveness of training sessions through feedback and performance metrics to refine program impact.
• Provide Individual Coaching: Offer one-on-one support to employees, addressing specific communication or cultural questions.
• Stay Culturally Informed: Keep up to date with cultural trends and nuances relevant to the Italian-speaking market within the BPO industry.
• Support Onboarding: Facilitate cultural orientation and language support for new employees, helping them integrate smoothly.

Requirements

• Fluency in Italian (native or near-native) and English proficiency are essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or a related field (Master’s degree preferred).
• Previous experience as a trainer or facilitator in a multicultural setting.
• In-depth understanding of Italian cultural norms, communication styles, and business etiquette.
• Strong presentation and facilitation skills to engage diverse groups.
• Background in instructional design and curriculum development is highly desirable.
• Excellent interpersonal skills to build rapport and credibility across all levels.
• Flexibility to adapt training methods to meet different learning preferences.
• Proficiency in MS Office, with experience in Learning Management Systems (LMS) or e-learning platforms being a plus.
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is a bonus.

What We Offer

• Competitive salary based on your experience and expertise.
• A supportive, creative, and positive work environment.
• Opportunities for professional growth and access to tools for reaching your full potential.
• Additional benefits and perks within a collaborative and dynamic team.

If you’re passionate about cultural exchange and cross-cultural communication, join us in making a difference!

In Collaboration, We Are Seeking an English-Speaking Culture and Communication Trainer to Join Our Egypt Team!

Partnering with a premier Outsourcing/BPO consultancy, we’re excited to onboard a Culture and Communication Trainer with an authentic connection to English-speaking cultures. This role is perfect for someone who has lived in the UK, Northern Ireland, or other English-speaking regions, immersing themselves in the local culture, dialects, and customs. Your insights and experiences will play a crucial role in shaping our cross-cultural training initiatives for a diverse workforce.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design & Deliver Training: Develop and facilitate training programs that enhance communication skills, cultural sensitivity, and cross-cultural awareness, with a focus on English-speaking employees.
• Create Engaging Content: Build interactive training materials, from presentations to e-learning modules, that effectively support diverse learning needs.
• Conduct Interactive Sessions: Lead both in-person and virtual training sessions, promoting active engagement and ensuring key concepts are understood.
• Collaborate with Teams: Partner with various departments to assess training needs and create learning solutions that align with organizational goals.
• Evaluate & Improve Programs: Use feedback, assessments, and performance data to continuously enhance training programs.
• Offer Personalized Coaching: Provide one-on-one support for employees, addressing specific communication or cultural challenges as they arise.
• Stay Updated: Keep current with trends, best practices, and cultural nuances in the BPO industry, particularly those impacting English-speaking markets.
• Support New Hires: Guide new employees through cultural orientation and language support, setting them up for success from day one.

Requirements

• Fluency in English (native or near-native) is essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or a related field; Master’s degree preferred.
• Proven experience as a trainer or facilitator in multicultural settings.
• Deep understanding of English-speaking cultures, communication styles, and business etiquette.
• Exceptional presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Experience with instructional design and curriculum development is a plus.
• Strong interpersonal skills, building rapport with employees at all levels.
• Adaptability to modify training methods to suit various learning styles and cultural backgrounds.
• Proficiency in MS Office Suite, with LMS or e-learning platform experience preferred.
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.

What We Offer

• Competitive remuneration based on experience, skills, and performance
• A positive and collaborative team environment
• Tools, resources, and mentorship to support your professional growth
• A range of additional benefits

If you’re passionate about cultural connections and communication excellence, we’d love to have you join our team in Egypt!

In Collaboration, We Are Seeking a Spanish-Speaking Culture and Communication Trainer to Join Our Team in Egypt!

Partnering with a top-tier Outsourcing/BPO consultancy, we are excited to welcome a Culture and Communication Trainer with a rich understanding of Spanish-speaking cultures to our team in Egypt. If you have immersed yourself in the Spanish language and culture (ideally by living in Spain or a Spanish-speaking country), we want to leverage your unique experiences to shape our cross-cultural training initiatives.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design & Deliver Training: Craft and facilitate engaging training programs to enhance communication, cultural awareness, and cross-cultural understanding for Spanish-speaking employees.
• Create Training Materials: Develop impactful presentations, workshops, and e-learning modules to achieve clear and lasting learning objectives.
• Lead Interactive Sessions: Conduct both in-person and virtual sessions, actively engaging participants for optimal understanding.
• Collaborate Across Teams: Work with cross-functional departments to identify training needs, creating tailored learning solutions for diverse teams.
• Evaluate & Improve: Use assessments, feedback, and performance metrics to continuously enhance the effectiveness of the training programs.
• One-on-One Coaching: Offer personalized coaching to address specific communication challenges or cultural differences as they arise.
• Stay Current: Keep up with industry trends, best practices, and evolving cultural nuances, particularly those affecting the BPO industry and the Spanish-speaking market.
• Support New Hires: Provide cultural orientation and language support to onboard and integrate new team members seamlessly.

Requirements

• Fluency in Spanish (native or near-native) and English is essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or related fields; Master’s degree preferred.
• Previous experience delivering culture and communication training in multicultural settings.
• Strong knowledge of Spanish-speaking cultures, communication styles, and business etiquette.
• Exceptional presentation and facilitation skills with the ability to engage and inspire diverse audiences.
• Instructional Design skills and curriculum development experience are a plus.
• Excellent interpersonal skills, with an ability to build rapport and establish credibility with employees at all levels.
• Proficiency in MS Office and familiarity with e-learning platforms or Learning Management Systems (LMS).
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.

What We Offer

• Competitive remuneration based on experience, skills, and performance
• A dynamic, supportive, and creative team environment
• Tools, resources, and guidance to reach your full potential
• A range of additional benefits!

If you’re passionate about fostering cultural understanding and equipping teams with essential communication skills, apply to join us and make a meaningful impact in the BPO industry!

In collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to recruit a dedicated Talent Sourcer to join their team in Poland.

Position: Talent Sourcer
Location: Krakow, Poland
Employment Type: Full-time

Role Overview
As a Talent Sourcer, you will be essential in designing and executing high-volume, multilingual sourcing strategies to identify top candidates across various channels. Using your expertise, you’ll proactively build talent pools, conduct in-depth market research, and manage internal referrals to ensure a continuous pipeline of skilled candidates for key roles. This position offers an opportunity to work closely with a dynamic team and make a strategic impact on talent acquisition within a collaborative and supportive work environment.

Key Responsibilities

• Develop and implement multilingual sourcing strategies to attract a diverse pool of candidates.
• Identify and engage talent through job boards, social networks, and employee referrals.
• Build and maintain a talent pool for key roles, tracking sourcing metrics for ongoing optimization.
• Conduct thorough market research and competitor analysis to enhance sourcing strategy.
• Collaborate closely with internal teams to align on talent needs and manage referrals effectively.

Requirements

• Minimum of 1 year in a talent sourcing role.
• Expertise in various sourcing techniques, including Boolean search and social recruiting.
• Native-level fluency in English, with Greek or other European languages as an advantage.
• Familiarity with Taleo or similar ATS.
• Excellent communication and negotiation skills.

Benefits

• Competitive salary package based on experience.
• Inclusive and positive team environment.
• Support for career growth and development.
• Comprehensive health and wellness benefits.

Join a forward-thinking team where your sourcing expertise will be valued and rewarded!

In collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to recruit a dedicated Talent Sourcer to join their team in Bulgaria.

Position: Talent Sourcer
Location: Sofia or Plovdiv, Bulgaria
Employment Type: Full-time

Role Overview
As a Talent Sourcer, you will be essential in designing and executing high-volume, multilingual sourcing strategies to identify top candidates across various channels. Using your expertise, you’ll proactively build talent pools, conduct in-depth market research, and manage internal referrals to ensure a continuous pipeline of skilled candidates for key roles. This position offers an opportunity to work closely with a dynamic team and make a strategic impact on talent acquisition within a collaborative and supportive work environment.

Key Responsibilities

• Develop and implement multilingual sourcing strategies to attract a diverse pool of candidates.
• Identify and engage talent through job boards, social networks, and employee referrals.
• Build and maintain a talent pool for key roles, tracking sourcing metrics for ongoing optimization.
• Conduct thorough market research and competitor analysis to enhance sourcing strategy.
• Collaborate closely with internal teams to align on talent needs and manage referrals effectively.

Requirements

• Minimum of 1 year in a talent sourcing role.
• Expertise in various sourcing techniques, including Boolean search and social recruiting.
• Native-level fluency in English, with Greek or other European languages as an advantage.
• Familiarity with Taleo or similar ATS.
• Excellent communication and negotiation skills.

Benefits

• Competitive salary package based on experience.
• Inclusive and positive team environment.
• Support for career growth and development.
• Comprehensive health and wellness benefits.

Join a forward-thinking team where your sourcing expertise will be valued and rewarded!

In Collaboration, We Are Hiring: System Administrators for Gaming Studios!

We are excited to partner with a leading B2B solution provider to recruit skilled System Administrators for their Gaming studios in Sofia, Bulgaria. If you are passionate about technology and want to contribute to an innovative gaming environment, we want to hear from you!

Position: System Administrator
Location: Sofia, Bulgaria
Employment Type: Full-time
Remuneration: Base salary

Key Responsibilities

• Rapid Response: Engage promptly on cases, working as part of a close-knit 24/7 support team to resolve issues efficiently.
• Monitoring: Monitor streaming equipment through graphics and logs to ensure all encoders and digital mediums are fully operational at all tables.
• Troubleshooting: Diagnose, troubleshoot, and resolve hardware, software, or network/system problems. Replace defective components when necessary.
• ISP Coordination: Maintain communication with the ISP supplier to address any internet connection dysfunctions.
• Documentation: Keep detailed records of workstations, including users, configurations, and allocated rights on folders.
• Incident Management: Respond promptly to incidents and ensure compliance with Service Level Agreements (SLA).
• Data Backup: Perform data backups and disaster recovery operations to secure information.

Who You Are

• Experience: Minimum of 3 years of relevant experience in system administration or a similar role.
• Language Proficiency: Fluent in both English and Bulgarian, with strong communication and interpersonal skills.
• Attention to Detail: Possess great attention to detail, with a result-oriented and organized approach.
• Intellectual Curiosity: Demonstrate a willingness to learn and adapt within a newly formed team.
• Technical Skills:
  • Linux: Proficient at a working level with Ubuntu.
  • Windows Domain Infrastructure: Experience with Active Directory, Hybrid AD, Policy Management, DNS, and DHCP.
  • Virtualization: Familiarity with VMware technologies.
  • Scripting: Basic knowledge of PowerShell and/or BASH.
  • Networking: Understanding of LAN/WAN networking including switching, routing, VPNs, VLANs, and WiFi (Cisco, Ubiquiti).
  • Hardware: Experience with server hardware and storage solutions.

What We Offer You

• Competitive Salary: Enjoy an advantageous starting net salary that reflects your skills and experience.
• Flexible Schedule: Work on a 24/7 schedule, ensuring dynamic and varied working hours.
• Comprehensive Training: Receive detailed company training that adheres to the highest industry standards.
• Supportive Culture: Join a friendly and supportive work environment that fosters collaboration.
• Growth Opportunities: Access tremendous growth opportunities within a fast-moving international company.
• Health Benefits: Additional health insurance covering outpatient and hospital medical care, dental care, and dioptric glasses.
• Transportation Benefits: Public transportation cards and a MultiSport card covered by the employer.
• Convenient Location: Enjoy a workplace located just a few steps from a subway line for easy commuting.

If you’re ready to enhance your career as a System Administrator in the exciting world of gaming, we invite you to apply! Join us in Sofia and be part of a team that values innovation and excellence!

In Collaboration, We Are Hiring: Slovak-Speaking Chat Customer Support Representatives!

Join us in enhancing customer experiences as we partner with a leading Outsourcing/BPO company dedicated to providing exceptional support for an e-commerce platform. We are on the lookout for motivated Slovak-speaking Chat Customer Support Representatives to join our dynamic team in Cluj-Napoca, Romania. If you have a passion for helping customers and thrive in a fast-paced environment, this is the perfect opportunity for you!

Position: Chat Customer Support Representative (Slovak)
Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses

Key Responsibilities

• Customer Communication: Engage with customers through incoming emails, tickets, and chat, addressing product-related issues effectively.
• Order Management: Assist customers in managing their orders and ensure a seamless experience.
• Client Retention: Foster and strengthen client relationships, contributing to exceptional customer support and satisfaction.
• Complaint Resolution: Recognize, record, and resolve customer complaints promptly and efficiently.
• Process Adherence: Follow established processes and procedures to ensure high-quality service delivery.
• Database Updates: Maintain accurate records in the customer database and document all activities meticulously.
• Reporting: Identify common issues and communicate them to the support team for further escalation and resolution.

Who You Are

• Language Proficiency: C1 level written and verbal communication skills in Slovak; proficiency in Croatian or Slovenian is a plus.
• English Skills: B2 level in English to ensure effective communication.
• Education and Experience: Preferably hold a college degree or have relevant work experience in customer service.
• Tech-Savvy: Proficient in MS Office and familiar with ticketing systems for efficient problem-solving.
• Customer Service Excellence: Strong customer service skills with a high level of motivation and enthusiasm.
• Self-Organized: Capable of working independently and managing tasks effectively.
• Satisfaction Improvement: Experience in measuring and enhancing customer satisfaction and loyalty is advantageous.

What We Offer You

• Flexible Schedule: Full-time shifts available, including a Monday-Sunday 24/7 schedule, with confirmed shifts from 9 AM - 6 PM and 3:30 PM - 11:30 PM.
• Sign-On Bonus: Receive a €1500 sign-on bonus, paid in 11 installments.
• Performance Bonuses: Earn up to €150 gross monthly in performance bonuses in addition to your regular salary.
• Attractive Remuneration Package: Competitive salary with additional benefits.
• Transportation Support: Transportation provided for day and night shifts.
• Vacation Days: Enjoy 20 holidays per year, plus an extra day after one year of service.
• Contract Security: Contract for an undetermined period, ensuring job stability.
• Comprehensive Training: 5 days of paid training to equip you for success in your role.
• Relocation Support: Six months of accommodation if needed and up to €200 reimbursement for initial travel to Romania.
• Meal Tickets: Meal vouchers valued at 30 RON/day (approximately €150 net/month).
• Health Coverage: Access to a private medical package for your well-being.
• Professional Development: Opportunities for internal development and career growth.
• Employee Discounts: Enjoy discounts with current partners and a Gympass monthly subscription.
• Wellness Programs: Subscription to an employee assistance and well-being program to support your overall health.

If you are a passionate customer service professional fluent in Slovak and ready to make a difference, we invite you to apply! Join us in delivering exceptional customer experiences and be part of a supportive team in Cluj-Napoca!

In Collaboration, We Are Hiring: German-Speaking Talent Acquisition Specialist!

Join us in shaping the future of customer interactions as we partner with a leading Outsourcing/BPO consultancy dedicated to enhancing business success through exceptional customer engagement. We are seeking a motivated and detail-oriented Talent Acquisition Specialist to join their dynamic team in either Essen or Leipzig, Germany. If you’re passionate about connecting talent with opportunity and thrive in a hybrid work environment, we want to hear from you!

Position: Talent Acquisition Specialist
Location: Essen or Leipzig, Germany
Work Model: Hybrid
Employment Type: Full-time

Key Responsibilities

• Recruitment Strategy: Plan, conduct, and follow up on phone calls and job interviews, ensuring a smooth and engaging candidate experience.
• Assessment: Evaluate applicants through aptitude tests to identify the best fit for various teams within the organization.
• Guidance: Support candidates through every step of the recruitment process, providing clear communication and assistance.
• Social Media Collaboration: Work alongside our social media team to create exciting content and innovative campaigns that attract top talent.
• Database Management: Manage recruitment databases efficiently, ensuring accurate records and tracking of candidates.

Who You Are

• Language Proficiency: Native or fluent in German (C1 level) with a good command of English (B2 level).
• HR Experience: Previous experience in human resources is a plus, giving you insight into effective recruitment practices.
• Knowledge of Labor Laws: Familiarity with German labor law would be beneficial to navigate the recruitment landscape effectively.
• Tech-Savvy: Comfortable using common PC and internet applications to streamline the recruitment process.
• Communication Skills: Excellent communication skills with a genuine desire to continue learning and growing in the HR field.
• Attention to Detail: Able to work independently with a meticulous approach to tasks.

What We Offer You

• Hybrid Work Model: Enjoy the flexibility of a hybrid working environment that balances office presence and remote work.
• Career Advancement: Experience a flat hierarchy and opportunities for growth within an international company.
• Office Perks: Benefit from free drinks and fresh fruit in the office, creating a vibrant workplace atmosphere.
• Employee Discounts: Access special discounts with over 200 partners, enhancing your lifestyle.
• Team Events: Participate in regular team events, including summer parties and social gatherings, fostering a strong team culture.

If you are ready to make a significant impact in talent acquisition and join a forward-thinking organization, we invite you to apply! Together, let’s build a successful future for both our clients and their customers!

In Collaboration, We Are Hiring: German-Speaking Customer Care Specialists!

Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team!

Position: Customer Care Specialist with German

Location: Remote (within Hungary)
Employment Type: Full-time

What You’ll Do

• Deliver Exceptional Service: Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.
• Provide Accurate Information: Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.
• Master Documentation: Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.
• Escalate When Needed: Identify complex issues and escalate them to the right internal teams to ensure swift resolution.
• Route Calls Smartly: Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.
• Spot Trends and Patterns: Analyze customer interactions to identify trends and communicate insights that can improve service delivery.
• Meet Quality Standards: Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.
• Collaborate and Contribute: Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.

Who You Are

• Language Proficiency: You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.
• Tech-Savvy: You possess strong user knowledge of common PC applications and can easily navigate various software platforms.
• Interpersonal Skills: You bring flexibility, friendliness, resilience, and reliability to your interactions.
• Effective Communicator: Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.
• Team-Oriented: You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.
• Industry Knowledge: While not mandatory, a basic understanding of credit card processes and financial services is a plus.

What We Offer You

• Attractive Remuneration: Enjoy a competitive salary package that reflects your skills and experience.
• Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.
• Comprehensive Health Benefits: Access private health and life insurance for your well-being.
• Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with stellar employee reviews to back it up.
• Growth Opportunities: We provide you with the guidance and resources to reach your full potential in your career.

If you’re ready to embark on a rewarding journey with us as a German-speaking Customer Care Specialist, we invite you to apply! Let’s create amazing customer experiences together

In Collaboration, We Are Hiring: German and English-Speaking Advisors!

We are excited to announce an opportunity for motivated German and English-speaking Advisors to join our dedicated team in Budapest! This on-site role is perfect for individuals who thrive in a customer-focused environment and are eager to deliver exceptional service while growing their careers.

Position: Advisor (German and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time

Key Responsibilities

• Customer Support: Respond promptly and effectively to all customer inquiries, ensuring timely resolutions and high levels of satisfaction.
• Product Knowledge: Build and maintain comprehensive knowledge of the client’s products and services to provide accurate and informed assistance.
• Call Management: Log and manage calls within designated systems, ensuring all interactions are documented accurately and efficiently.
• Technical Troubleshooting: Assist customers with technical issues and usability questions, guiding them through effective solutions.
• Pre-Sales Assistance: Address inquiries related to products and technology, fostering a clear understanding of our offerings.
• Outstanding Service Delivery: Deliver exceptional customer service, identify sales leads, and enhance customer loyalty through meaningful interactions.
• Escalation Protocol: Recognize complex inquiries that require escalation and document essential information for further support.
• Performance Targets: Meet established KPIs related to call handling quality and actively contribute to service improvements.
• Feedback Gathering: Collect customer feedback to enhance service delivery and provide recommendations for improving first-contact resolution rates.

Requirements

• Language Skills: Native-level proficiency in German (both verbal and written) and C1 level English.
• Team Player: Bring a friendly and positive attitude with a strong sense of teamwork.
• Customer-Oriented: Demonstrate excellent interpersonal skills and a commitment to providing outstanding service.
• Communication Skills: Possess strong verbal and written communication abilities, with effective problem-solving skills.
• Adaptability: Be flexible and capable of making quick decisions in a fast-paced environment.
• Reliability: Be conscientious and detail-oriented, with a strong focus on accuracy.
• Empathy: Exhibit a genuine desire to assist customers and enhance their experience.

What We Offer

• Competitive Salary: Enjoy an attractive remuneration package along with performance-based bonuses.
• Relocation Assistance: Receive support for those relocating to Budapest to ensure a smooth transition.
• Comprehensive Training: Benefit from training provided from day one to equip you with the necessary skills and knowledge.
• Work Schedule: A balanced work week of 40 hours, Monday to Friday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.

If you are a passionate customer service professional fluent in German and English, we would love to hear from you! Apply now to take the next step in your career with us in Budapest! Let’s create exceptional customer experiences together!

In Collaboration, We Are Hiring: German and English-Speaking Advisors!

Join us in delivering exceptional service as we partner with a leading organization to bring on German and English-speaking Advisors to their on-site team in Budapest, Hungary. We are searching for customer-focused individuals who are passionate about helping others and eager to thrive in a supportive and dynamic work environment.

Position: Advisor (German and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time

What You’ll Do

• Customer Assistance: Provide responsive, accurate, and timely support to customer inquiries, ensuring a positive experience with every interaction.
• Product Expertise: Develop and maintain a comprehensive understanding of the client's products and services, equipping you to address customer needs effectively.
• Correspondence Management: Handle incoming communication professionally, ensuring clarity and professionalism in every response.
• Call Documentation: Meticulously record call details in accordance with company procedures, ensuring accurate and up-to-date information.
• Organization & Admin: Keep all administrative forms organized and updated, supporting team efficiency.
• Escalation Management: Identify complex issues and escalate them to the appropriate internal teams to facilitate prompt resolutions.

Who You Are

• Language Proficiency: You possess native-level fluency in German (both verbal and written) and C1 level English to communicate effectively with customers.
• Team Player: You bring a friendly, cooperative spirit to the team, contributing positively to the work environment.
• Customer Service Skills: You have a strong service-oriented approach, coupled with excellent problem-solving capabilities.
• Adaptable: You are flexible and able to make quick, informed decisions in a dynamic environment.
• Detail-Oriented: You are conscientious, organized, and meticulous, ensuring accuracy in all tasks.
• Empathetic: You genuinely care about providing helpful and positive experiences for customers.

What We Offer You

• Competitive Salary and Bonus: Enjoy an attractive remuneration package that reflects your experience and contributions, along with performance-based bonuses.
• Relocation Support: We provide assistance for those relocating to Budapest, making your transition seamless.
• Onboarding Training: Receive comprehensive training from day one, equipping you with the tools for success.
• Work Schedule: A balanced work week of 40 hours, Monday to Friday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.

If you are fluent in German and English, dedicated to delivering outstanding customer service, and excited to grow your career in Budapest, we invite you to apply now! Let’s create exceptional customer experiences together!

In Collaboration, We Are Hiring: Hebrew and English-Speaking Advisors!

Join us in delivering exceptional customer service as we partner with a leading company seeking enthusiastic Hebrew and English-speaking Advisors to join their vibrant team in Budapest. This is an exciting opportunity to support customers while being part of a dynamic on-site environment where your contributions truly matter!

Position: Advisor (Hebrew and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time

What You’ll Do

• Deliver Exceptional Support: Respond promptly and effectively to customer inquiries, ensuring every interaction is handled with care and professionalism.
• Build Product Knowledge: Develop a comprehensive understanding of our client’s products and services to address customer needs confidently and accurately.
• Manage Communication: Handle incoming correspondence with clarity and professionalism, ensuring customer concerns are met with timely responses.
• Document Interactions: Accurately log all customer calls and inquiries, maintaining organized administrative records in accordance with company procedures.
• Identify Escalation Needs: Recognize when complex issues arise and escalate them to the appropriate teams for swift resolution, ensuring customer satisfaction.
• Gather Feedback: Collect and share customer feedback to contribute to ongoing service improvements and enhance customer experience.

Who You Are

• Language Proficiency: You are fluent in Hebrew (both verbal and written) and have a C1 level of English, allowing you to communicate effectively.
• Team Player: You bring a friendly, positive attitude to your interactions, contributing to a collaborative team environment.
• Customer-Focused: You possess strong interpersonal skills and a genuine desire to help customers, ensuring they feel valued and supported.
• Effective Communicator: Your communication skills shine, enabling you to solve problems and provide clear, concise information.
• Adaptable: You can make quick decisions in a fast-paced environment, demonstrating flexibility and resilience.
• Detail-Oriented: You approach tasks with a meticulous attention to detail, ensuring accuracy in all aspects of your work.

What We Offer You

• Competitive Salary and Bonuses: Enjoy a rewarding compensation package that reflects your skills and experience.
• Relocation Assistance: We provide support to help you transition smoothly to Budapest.
• Comprehensive Training: Receive thorough training from day one to ensure you are well-equipped for success in your role.
• Balanced Work Schedule: Work a 40-hour week, Sunday to Thursday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.
• Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with outstanding employee reviews to back it up.
• Growth Opportunities: We offer guidance and resources to help you reach your full potential in your career.

If you’re ready to embark on a rewarding journey with us as a Hebrew and English-speaking Advisor, we invite you to apply! Let’s create amazing customer experiences together!

In Collaboration, We Are Hiring German-Speaking Customer Care Specialists for Remote Work in Hungary!

Our client, a highly-rated BPO known for its excellent employee satisfaction, is seeking experienced German-speaking Customer Care Specialists to provide top-tier support for a cooler manufacturing company. This is a full-time, remote opportunity where you'll work from Hungary, using your language skills and customer care expertise to assist customers with their product needs and inquiries.

Position: Customer Care Specialist (German)

Location: Remote in Hungary
Employment Type: Full-time

Key Responsibilities

• Customer Assistance: Provide technical support through voice, chat, and email to address customer inquiries and resolve issues promptly.
• Exceptional Service: Ensure every interaction is efficient, friendly, and leaves the customer satisfied.
• Accurate Documentation: Record each customer interaction in the CRM system to ensure accurate tracking and follow-up.
• Team Collaboration: Engage actively in team initiatives, contribute feedback, support team solutions, and help maintain a positive and productive work environment.

Requirements

• Language Proficiency: Fluent in German (C1+) and English (B2+), with excellent verbal and written communication skills.
• Residency: Must be a resident of Hungary with legal eligibility to work without sponsorship.
• Customer Support Experience: Prior experience in customer service or technical support, ideally with help desk functions or IT troubleshooting.
• Technical Knowledge: Competent with external systems, internet, and PC-based applications, including Microsoft Office.
• Problem-Solving Skills: Strong analytical skills and the ability to resolve issues independently.
• Adaptability: Able to handle process changes and new information with ease.
• Background Check: Willing to undergo a background check as part of the hiring process.

What We Offer

• Competitive Salary: Based on experience, skills, and performance.
• Stable Employment: Indefinite contract for a long-term, secure position.
• Work Schedule: Monday to Friday, from 10 AM to 6 PM, providing work-life balance.
• Positive, Supportive Culture: Join a friendly, collaborative team with a fantastic workplace atmosphere.
• Professional Development: Receive guidance, tools, and support to maximize your potential and grow within the role.

If you are passionate about providing high-quality customer service, fluent in German, and eager to be part of a top-rated team, we’d love to hear from you!

In Collaboration, We Are Hiring Remote German-Speaking Customer Care Specialists in Hungary!

Our client, a highly-rated BPO with outstanding employee satisfaction, is looking for experienced German-speaking Customer Care Specialists to join their team remotely in Hungary. You’ll be supporting users of a top rental booking search engine, helping to resolve technical issues and enhance the customer experience.

Position: Customer Care Specialist (German)

Location: Remote in Hungary
Employment Type: Full-time

Key Responsibilities

• Technical Customer Support: Provide timely support to users across voice, chat, and email channels.
• Deliver Exceptional Service: Ensure every interaction is positive, professional, and meets high service standards.
• CRM Documentation: Accurately document each customer interaction in the company’s CRM system.
• Collaborative Teamwork: Engage in department initiatives, offer feedback, promote collaborative solutions, and support teammates.

Requirements

• Language Skills: Proficiency in German (C1+) and English (B2+), with strong verbal and written communication abilities.
• Residency: Must reside in Hungary and be legally eligible for employment without sponsorship.
• Customer Support Experience: Previous experience in customer support or technical support, ideally with help desk or IT functions.
• Technical Skills: Familiarity with external systems, PC-based internet applications, and Microsoft Office.
• Soft Skills: Strong problem-solving, adaptability, and critical-thinking skills, with the ability to work independently and as part of a remote team.
• Flexibility: Comfortable adapting to process and information changes as required.

What We Offer

• Competitive Compensation: Based on experience, skills, and performance.
• Indefinite Contract: Stable, long-term employment.
• Shift Rotation Schedule:
  • Monday to Thursday: 08:00 - 22:00
  • Friday: 08:00 - 20:00
  • Saturday: 12:00 - 20:00
  • Sunday: 12:00 - 21:00
  • 40 hours per week
• Positive, Friendly Work Environment: Be part of a dynamic, creative team with an exceptional culture and supportive atmosphere.
• Growth & Development: Access to guidance, resources, and opportunities to develop your skills and reach your full potential.

If you’re an independent problem-solver with a passion for helping customers and ready to bring your skills to a team known for its positive culture, we’d love to meet you!

In Collaboration, We Are Seeking Remote German-Speaking Customer Care Specialists in Hungary!

We’re excited to partner with a highly-rated BPO company known for exceptional employee satisfaction to find Customer Care Specialists fluent in German to support a leading financial services client. This is a full-time, remote role based in Hungary, perfect for experienced customer service professionals passionate about delivering outstanding service.

Position: Customer Care Specialist (German)

Location: Hungary (Remote)
Employment Type: Full-time

Duties and Responsibilities

• Provide Excellent Service: Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.
• Multichannel Support: Respond accurately to inquiries through phone, email, and live chat support channels.
• Resource Navigation: Use internal and external resources to deliver world-class service.
• Escalate and Prioritize: Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.
• Call Routing & Documentation: Route calls as needed and record all interactions following standard procedures.
• Identify Trends: Spot and communicate emerging trends to enhance the customer experience.
• Customer Experience Focus: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.
• Collaborative Environment: Engage with team members and departments to resolve customer issues, share insights, and contribute to a positive team atmosphere.

Requirements

• Language Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.
• Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
• Computer Skills: Proficiency in common PC applications.
• Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.
• Credit Card Knowledge: Basic understanding of credit card services is an advantage.

What We Offer

• Competitive Salary: Based on experience, skills, and performance.
• Indefinite Contract: Secure, stable employment.
• Comprehensive Benefits: Private health and life insurance.
• Supportive Team: Join a creative, friendly, and dynamic team celebrated for its positive environment.
• Development Opportunities: Access to guidance and resources to grow professionally.
• Exceptional Work Culture: Join a company with stellar employee reviews and a focus on a collaborative, supportive workplace.

If you’re ready to bring your skills to a company that values growth, teamwork, and customer satisfaction, this opportunity could be your next great role!