Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading financial services company who are looking to recruit a Customer Sales & Support Agent with Slovenian for their Paphos office.

Location: Paphos, Cyprus

Employment type: Full-time

Remuneration: Base salary + commission.

DUTIES AND RESPONSIBILITIES:

• Promote the company's products and service
• Strong customer service orientation with excellent communication and interpersonal skills, able to build rapport and establish trust with customers
  
• Increase chances of future sales
  
• Ensure clients receive the highest level of service at any moment given
• Assist customers via phone, email, and chat, providing detailed product information and resolving issues
• Meet and exceed sales targets and goals
• Collaborate with team members to achieve sales objectives
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

REQUIREMENTS:

• Proficiency in Slovenian. B2 level in English (and higher)
• Secondary education with a school-leaving examination or higher
• Hardworking, independent, and resilient
• Fast learner with a motivated, target-driven mindset
• Excellent communication and interpersonal skills
• No prior experience required; comprehensive on-site training provided
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Join a supportive and energetic team in client’s Paphos office
• Relocation Package: Extensive package including flight expenses and paid accommodation
• Additional bonuses for hard work and dedication
• Enjoy hours that fit your lifestyle
• Opportunities for advancement within the company
• Participate in events that foster a fun and friendly work environment
• And many others!

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:
• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility, friendliness, resilience, independence, reliability
• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Hebrew-speaking Content Moderator for their Lisbon office.

Location: Lisbon, Portugal (client willing to consider remote work as well)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Review user-generated video content for an online platform
• Delete and block content according to the policies, as well as filter, organise, and evaluate it.

REQUIREMENTS:

• Native/fluent in Hebrew, both oral and written
• Upper-intermediate level of English (B2)
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team.

OFFER:

• Affordable accomodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• Full-time job 40 Hours per week (8 hours per day with an additional lunch break hour) on a weekly rotational shift pattern covering operating hours 24/7
• Health insurance
• Cafeteria on site
• 3 week training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Hebrew-speaking Content Moderator for their Lisbon office.

Location: Lisbon, Portugal (client willing to consider remote work as well)

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Review user-generated live video content for an online platform
• Ensure that minors under the age of admission are not making use of the Livestream function
• Delete and block content according to the policies, as well as filter, organise, and evaluate it

REQUIREMENTS:

• Native/fluent in Hebrew, both oral and written
• Upper-intermediate level of English (B2)
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team

OFFER:

• Affordable accomodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• Full-time job 40 Hours per week (8 hours per day with an additional lunch break hour) on a weekly rotational shift pattern covering operating hours 24/7
• Health insurance
• Cafeteria on site
• 3 week training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Hebrew-speaking Content Moderator for their Lisbon office.

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Review Ads for an online platform
• Delete and block content according to the policies, as well as filter, organise, and evaluate it

REQUIREMENTS:

• Native/fluent in Hebrew, both oral and written
• Upper-intermediate level of English (B2)
• No resident card required - Israeli citizens with a Job Seeker visa which they managed to obtain by themselves are accepted
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team

OFFER:

• Affordable accomodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• Full-time job 40 Hours per week (8 hours per day with an additional lunch break hour) on a weekly rotational shift pattern covering operating hours 24/7
• Health insurance
• Cafeteria on site
• 2 week training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Detection Analyst with Hebrew for their Lisbon office. The successful employee would be responsible for evaluating online social media or advertising content. As a Detection Analyst, you will be an expert in Open Source Intelligence (OSINT) Collection methods and tradecraft and help drive the team’s ability to detect new abuse trends that may affect users.

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Responsible for evaluating online social media, web page content, and advertising content while adhering to evolving criteria and specifications.
• Visually navigate and review images, videos, accounts and text-based content demonstrating the capability to evaluate their relevance and significance, with the intention of raising pertinent issues as necessary.
• Establish deep familiarity with the client’s dynamic, fast-changing Intel requirements; serve as a thought leader on the team helping to bridge fast-changing client requirements with ongoing OSINT detection work.
• Maintain deep expertise in Open Source Intelligence Collection methods, tools, and strategies. Ensure OSINT tools and methods are appropriately calibrated to respond to client’s rapidly changing collection requirements.
• Working with the client, pilot new OSINT sources, methods, tools, and processes; provide the clients with reports on results.
• Working with client representatives, help develop new methods for quantifying detection requirements, identify collection gaps, and pilot new strategies to address these gaps.
• Working with Team Leads, help with overall program quality assurance measurements & identify areas for improvements.
• Utilize your knowledge and experience to offer guidance and mentorship to your colleagues.
• Ensure the consistent delivery of top-tier quality across all outcomes.
• Balance priorities of daily workflow tasks in line with client needs
• Take an active role in client meetings to deliberate ongoing challenges and actively contribute to the development of workarounds and resolution pathways.
• Regularly provide support for various workflows, markets, and processes in alignment with the evolving demands of the business.
• Generate structured intelligence reports using information provided by the team or other relevant sources, with the objective of providing comprehensive insight and visibility to stakeholders.

REQUIREMENTS:

• Native/fluent in Hebrew (C1), both oral and written
• Upper-intermediate level of English (B2)
• No resident card required - Israeli citizens with a Job Seeker visa which they managed to obtain by themselves are accepted
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team

OFFER:

• Affordable accommodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• 40 hours per week (8 hours per day with an additional lunch break hour) on
  a rotational shift pattern, Monday to Friday 07:00 to 18:00, local business hours.
• Health insurance
• Cafeteria on site
• 2 weeks of training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Since you will work for the Hebrew
  market the holidays of the respective market will apply. If you work on a Hebrew public holiday, you will receive an extra compensation day that you can spend later, with the consent of the project.

We are seeking a highly driven and entrepreneurial Overseas Sales General Manager with Chinese to lead our energy storage product market expansion. The successful candidate will develop and execute global sales strategies, build a high-performance sales team, and drive revenue growth in key international markets.

Location: Global (Based in China or International)

Job Description:

Key Responsibilities:

- Lead and manage the company’s overseas marketing and sales efforts, setting annual performance targets and creating business plans to meet those goals.

- Analyze global market trends and implement strategies to expand the company’s presence in the energy storage market.

- Build and manage the sales department, focusing on recruitment, training, and team development.

- Maintain and improve customer relationships, identify customer needs, and enhance service offerings to improve satisfaction.

- Oversee cost and profit management for the sales department, ensuring alignment with business goals.

Requirements:

- Bachelor’s degree or above.

- Strong analytical, organizational, and problem-solving skills.

- Proven experience in team building, leadership, and managing high-pressure environments.

- Excellent communication and negotiation skills, with a strong sense of insight.

- Driven with a focus on results and a strong work ethic.

Preferred Experience:

- Experience with major companies in the energy storage sector, such as Tesla Energy, LG Energy Solution, BYD, Sonnen, or Fluence.

Candidate Profile:

- Chinese native/Fluent speaking person with entrepreneurial spirit with a focus on achieving sales targets.

- Proven ability to build and manage a team from scratch.

- Highly organized, detail-oriented, and able to manage high-pressure environments and demanding targets.

- Strong interpersonal and negotiation skills, with the ability to communicate effectively across different markets.

Join us in driving global expansion in the energy storage industry. This is an exciting opportunity to shape the future of energy solutions!

In collaboration we are seeking a Chinese-speaking Recruitment and Employer Brand Manager to lead recruitment efforts and employer branding initiatives for our Dubai-based operations. The ideal candidate will develop and implement strategies to attract top talent, enhance the company’s reputation in the Middle Eastern market, and ensure seamless recruitment processes.

Location: Dubai, UAE

Key Responsibilities:

- Develop and implement recruitment strategies to attract top talent for Dubai operations.

- Manage employer branding initiatives to strengthen the company’s reputation as an employer of choice in the Middle East.

- Collaborate with various departments to identify staffing needs and create job descriptions that align with company goals.

- Oversee the entire recruitment process, including sourcing, interviewing, and onboarding.

- Monitor and analyze recruitment metrics, making data-driven improvements to strategies.

- Build and maintain relationships with external recruitment agencies and partners.

Requirements:

- Experience in **recruitment and employer branding** preferred.

- Strong communication and interpersonal skills.

- Ability to work independently in a fast-paced environment.

- Proficiency in Chinese and English; Arabic is a plus.

- Familiarity with the retail and consumer goods industry in the Middle East is an advantage.

Key Skills:

- Recruitment and Employer Branding experience.

- Strong communication skills to manage relationships with candidates, internal teams, and external partners.

- Knowledge of the Middle Eastern market and industry trends.

Candidate Profile:

- Organized, proactive, and able to multitask.

- Adaptable to changing environments and able to solve problems independently.

- Eager to enhance the company’s market presence through effective recruitment and branding efforts.

This role offers an exciting opportunity to shape the talent acquisition landscape for a growing organization in the Middle Eastern market. Apply today!

In collaboration we are working with a leading tech company that is looking to recruit a Network Support Agent (German) for their Lisbon office.

Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services

Location: onsite in Lisbon, Portugal

Employment type: Permanent.

DUTIES AND RESPONSIBILITIES:

• Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
• Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
• Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
• Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
• Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.

REQUIREMENTS:

• Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
• Proficiency in German and English (C1)
• Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
• Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
• Proficient in coordinating with others to ensure task completion
• Strong computer skills, with experience navigating multiple applications
• Minimum 1 year experience in same / similar roles.

BENEFITS:

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• On-site Work Module
• Meal allowance on card/voucher.

In collaboration we are working with a leading financial services company who are looking to recruit a Customer Sales & Support Agent with Croatian for their Paphos office.

Location: Paphos, Cyprus

Employment type: Full-time

Remuneration: Base salary + commission.

DUTIES AND RESPONSIBILITIES:

• Promote the company's products and service
• Strong customer service orientation with excellent communication and interpersonal skills, able to build rapport and establish trust with customers
  
• Increase chances of future sales
  
• Ensure clients receive the highest level of service at any moment given
• Assist customers via phone, email, and chat, providing detailed product information and resolving issues
• Meet and exceed sales targets and goals
• Collaborate with team members to achieve sales objectives
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

REQUIREMENTS:

• Proficiency in Croatian. B2 level in English (and higher)
• Secondary education with a school-leaving examination or higher
• Hardworking, independent, and resilient
• Fast learner with a motivated, target-driven mindset
• Excellent communication and interpersonal skills
• No prior experience required; comprehensive on-site training provided
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Join a supportive and energetic team in client’s Paphos office
• Relocation Package: Extensive package including flight expenses and paid accommodation
• Additional bonuses for hard work and dedication
• Enjoy hours that fit your lifestyle
• Opportunities for advancement within the company
• Participate in events that foster a fun and friendly work environment
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• Slovenian: C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Dutch (C1)
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

In collaboration we are working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno

Work model: On-site in Brno

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
• Ability to work in shifts, also night shifts, in a fast-paced environment
• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
• Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
• Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
• 4 free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Proficient Finnish or Swedish (C1) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 9 - 18 from Monday to Friday
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Experience in customer support or public relations or community management or social media management for a client is necessary
• Excellent written and verbal communication and mediation skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
• Life Insurance
• Family Plan (Spouse/legal partner and children)
• 2 month training agreement + 1 year full-time contracts with 30 days probation
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a startup company in Germany within the industry of Telecommunications. We are looking for a Presales manager that is willing to join our team in Bonn Germany.

Job Description:

• Requirements Gathering and Analysis
• Responsible for collecting and analyzing customer requirements, making suggestions for handling them, and tracking the implementation.
• Responsible for further market research on unclear requirements, including information gathering, customer interviews, and feedback on product usability and customer satisfaction.
• Languages: Speak fluently German and English
• Bidding Work
• Responsible for formulating project technical and competitive strategies, overall
• Preparation of bid materials, and clarification during the bidding process. Oversee bids.
• progress and handle business negotiations.
• Forecast Management
• Responsible for collecting demand information, comparing demand planning with sales.
• forecasts, reporting sales forecasts.
• Sales Support and Customer Relationship Management
• Responsible for writing sales project proposals and providing product sales training to account managers.
• Responsible for maintaining and managing customer relationships in technical lines.
• Customer Communication
• Responsible for technical discussions and negotiations with customers.
• Responsible for promoting and marketing activities, recommending product features to customers, and facilitating their acceptance.
• Market and Product Marketing Strategy
• Responsible for researching and analyzing customers, as well as competitors’ products and marketing strategies.

Contract type: Permanent contract (Full time)

The position requires on-site presence and does not offer remote work options.

Advantages:

Allowance for mobile phone,

Provision of a laptop

Transportation allowance.

In collaboration we are working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Dutch-speaking Customer Support Advisor to join their teams in Greece to support pharmacy clients.

Location: Work from home remotely from anywhere in Greece

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

• C2 level of Dutch/Flemish and C1 English, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Stable internet connection
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Equipment shipped to your doorstep
• Performance bonus
• Shifts Monday – Friday 09:00-21:00, 8 hours a day, on weekly rotation with colleagues
• Meal cards of 5 EUR net value per work day
• Performance bonus
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish and English speaking BPO Recruiter to join their growing team in Poland. Ideal candidate for this position should be based either in Krakow or Warsaw.

Location: Krakov, Poland or Warsaw, Poland

Employment type: Full-time

Work model: hybrid.

DUTIES AND RESPONSIBILITIES:

• Act as a brand ambassador, ensuring a positive candidate experience throughout the recruitment process, with a focus on sourcing multilingual agents, team leaders, and sales/CX profiles
• Lead recruitment efforts that foster an inclusive and collaborative team environment, achieving a target of 10 hires per month
• Consistently meet recruitment goals, including daily, weekly, and monthly hiring objectives for each client
• Gain a deep understanding of business objectives, timelines, legal considerations, and requirements for every new client
• Implement high-volume sourcing strategies to attract candidates that align with client needs, particularly within language-focused and sales roles, in collaboration with the marketing team
• Improve key hiring metrics to meet and exceed recruitment targets
• Manage a tight schedule for screening, interviewing, and processing a high volume of candidates weekly
• Run end-to-end recruitment processes in a hybrid working environment, based in Krakow or Warsaw, with 3-4 days in the office and 1-2 days working remotely.

REQUIREMENTS:

• Proficiency in both English and Polish
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Previous recruiting experience, ideally in BPO or high-volume recruitment for language-focused or sales roles is a mandatory
• Proven ability to conduct performance-based and skills-focused interviews
• Self-motivated and able to work independently in a dynamic, high-volume recruitment setting while meeting tight deadlines
• Experience with applicant tracking systems and candidate relationship management, including sourcing, tracking, and managing candidates
• Computer literate with good knowledge of Microsoft Office package.

BENEFITS:

• Opportunities for career growth and professional development
• An inclusive and community-focused culture, with a strong commitment to giving back
• A global team of curious, lifelong learners driven by core company values
• Hybrid working model (Krakow or Warsaw), with 3-4 days in the office and 1-2 days working from home
• Comprehensive benefits, including paid time off (PTO), healthcare and wellness programs, and tuition reimbursement
• Competitive compensation package with performance-based bonuses, plus additional perks that may pleasantly surprise you.

David Kennedy Recruitment is working with a leading Online Gaming who is active across four continents, and has over 13 million customers and is seeking to onboard a Digital Marketing Executive German-speaking for their Gibraltar office.

Location: Gibraltar

Employment type: Full-time, on site (90 Days working hybrid)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Manage digital marketing campaigns on the DACH market to drive profitable growth for the Company and deliver country-specific revenue targets.
• Monitor and analyse campaign performance metrics, including click-through rates, conversion rates, and ROI, to optimize marketing efforts and achieve KPIs.
• Plan, execute, optimise and report on campaigns across paid social media, display web and app, programmatic partners and support with ASO initiatives as and when is required.
• Utilize data-driven insights to optimise digital marketing campaigns and maximize marketing ROI.
• Support in managing key strategic relationships with display partners and account managers. Support in negotiating and optimising deals with partners.
• Identify and manage new creative growth campaigns and prospect new partners that support the acquisition objectives. Researching and Negotiating of new Acquisition Partners.
• Request, process and track IOs and invoicing.

REQUIREMENTS:

Key Relationships / Reporting Lines

• Creative and Brand
• Country Managers
• Gaming and Product
• Legal and Compliance
• Onboarding and Retention

Knowledge, Skills and Experience

• Native German speaker.
• Strong knowledge and experience in executing successful, profitable acquisition campaigns within the digital marketing channel.
• Proven hands-on experience in display web and app campaigns, paid social media, (Facebook/Tech Manager) programmatic, organic app (ASO).
• Data driven approach to decision marketing with strong commercial acumen.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in optimizing acquisition funnels for both web and app campaigns.
• Proficiency in using digital marketing tools and platforms, such as Google Analytics, Facebook Business Manager, SEMrush (or similar) and marketing automation software.
• Strong analytical skills with the ability to interpret data and generate actionable insights to drive marketing decisions.
• Knowledge of industry regulations and compliance requirements related to online betting and gaming marketing activities.
  • Self-motivated and proactive attitude, with a willingness to learn and adapt to new technologies and industry developments.

BENEFITS:

• Private Health Insurance from the first date of employment
• Gym Membership Discount
• 90 Days working hybrid
• Summer time working hours
• 25 days holiday and 12 days Gibraltar bank holidays (you have the option to work on public holidays - so you can use the time off when you want)!
• Flexible and hybrid remote working schedules.
• Continuous learning/development opportunities and progressive career paths.
• Coaching Sessions.
• Employee assistance programs focused on mental health.
• Diverse and inclusive environment.
• Corporate events & parties.
• Teambuilding activities.
• Worldwide premium healthcare.
• Subsidized gym membership within a variety of locations in Gibraltar.
• Fresh fruit and hot refreshments.
• Tailored relocation packages to meet your needs to support your transition.

In collaboration we are searching for German speaking Inbound Sales Representative, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Implement the lead qualification process and framework by effectively assessing and advancing leads through the sales funnel
• Act as a key advocate for the client's products and services, generating interest, raising awareness of the client’s value proposition, and evaluating the alignment between client needs and solutions
• Consistently meet daily, weekly, and monthly performance targets to support both team and client objectives
• Acquire and maintain an up-to-date, thorough understanding of the client's products and services
• Promote customer success stories and effectively communicate their value to potential prospects
• Ensure rigorous lead and opportunity management by tracking interactions and updating CRM records
• Schedule appointments for sales teams based on established qualification criteria, maintaining high levels of engagement and conversion
• Provide valuable insights into market trends, product feedback, and customer perspectives based on interactions with clients
• Identify potential problems that can be addressed creatively and offer well-considered solutions.

REQUIREMENTS:

• At least 1 year of experience in a customer-facing role, including making recommendations, supporting the buying process, handling objections, and providing customer service, with preferred experience in managing high volumes of queries across various platforms
• Bachelor’s degree or equivalent experience in sales, marketing, business, or a related field
• Fluent in German and English, with strong communication skills in both languages, and proficiency in basic computer skills, Microsoft Office, GSuite, and CRMs
• Self-confident, with exceptional listening skills, the ability to build trust quickly, and effective organization and time management skills, including multitasking and working under pressure
• Keen attention to detail, excellent written and verbal communication, collaborative team player, and a positive attitude with a willingness to learn and accept constructive feedback.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Structured learning and career development programs
• Mental health support
• Generous paid time off
• Child/dependent care reimbursement
• Education reimbursement
• 401(k) match, hardship loan program, and access to a financial wellness advisor
• Comprehensive healthcare coverage, including medical, dental, and vision
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Inside Sales Executive to work with teams on-site in Munich. As an Inside Sales Executive you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving revenue growth. This role requires a strategic thinker with a proven ability to manage multiple sales cycles, develop sales strategies, and achieve targeted goals.

Work model and location: Hybrid in Munich, Germany( Work from office 2 days per week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and execute effective sales strategies and plans for the designated territory.
• Proactively identify and pursue new sales opportunities through lead generation, networking, and relationship building.
• Manage and maintain the sales pipeline using Salesforce or similar CRM, ensuring all interactions and sales activities are accurately documented.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value and benefits of our solutions.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to the management team.
• Participate in sales meetings, training sessions, and industry events to enhance skills and knowledge.
• Drive value-based selling approach to clients and channel partners.

REQUIREMENTS:

• Fluency in German both written and spoken (C1), with a professional level of English.
• Minimum of 5 years of proven sales experience.
• Experience in the development of sales strategies and plans for designated territories.
• Ability to manage multiple sales cycles from creation to closure, supporting result-focused goals achievement.
• Strong phone presence and experience in proactive calling.
• Self-motivated with an autonomous approach to work, requiring little supervision.
• Excellent communication, listening, presentation, and writing skills.
• Expertise in driving a value-based selling approach to clients and channel partners.
• Experience working with Salesforce.com or similar CRM preferred.
• Worked/ working as an Account Manager (at least 5 years)
• Experience in Tech Sales (at least 5 years) – focus in IT/ Hardware

OFFER:

• Hybrid - Work from our Munich office 2 days per week
• Friendly multicultural and multilingual environment
• Learning and Development Programs
• Happiness programs and internal social events
• Benefits and discounts

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.

Location: Tal-Pietà, Malta

Employment type: Full-time, on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Track and assess escalated self-excluded players for risk and manage refunds for eligible players
• Review follow-up case reports on a daily, weekly, and monthly basis
• Escalate complex cases with recommendations to senior management to ensure effective player protection
• Apply a solution-focused approach to assist vulnerable players
• Recommend changes and improvements to Responsible Gaming operational activities and processes
• Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

• Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
• Keen interest in addiction psychology and knowledge of regulatory and compliance standards
• Effective listening skills, empathy, and the ability to understand others
• Willingness to learn and improve business operations
• Positive mindset and flexibility
• Strong teamwork abilities
• Analytical thinking with excellent attention to detail
• Capability to work effectively in a fast-paced, dynamic environment
• Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

• Private health insurance
  
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.
• And much more!

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Italian (C1)
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Swedish-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in Swedish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.