Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• Slovenian: C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Dutch (C1)
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

In collaboration we are working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno

Work model: On-site in Brno

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
• Ability to work in shifts, also night shifts, in a fast-paced environment
• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
• Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
• Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
• 4 free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Proficient Finnish or Swedish (C1) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 9 - 18 from Monday to Friday
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Customer Representative to join their teams in Greece and support clients of a car or accommodation rental company.

Location: Remote/work from home from anywhere in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers (drivers, accommodation hosts or guests) through various channels (phone, email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Previous work experience in customer service/support roles
• Car rental or travel experience is preferable
• Hospitality experience will be nice to have
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package based on experience, skills and performance
• A dynamic and creative team with positive and friendly atmosphere
• Private life and health insurance
• Financial support in case of courses/seminars the employee would like to take part in
• 25 days’ annual leave per year
• Relocation support
• Guidance and tools to reach your full potential

In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Experience in customer support or public relations or community management or social media management for a client is necessary
• Excellent written and verbal communication and mediation skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
• Life Insurance
• Family Plan (Spouse/legal partner and children)
• 2 month training agreement + 1 year full-time contracts with 30 days probation
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a startup company in Germany within the industry of Telecommunications. We are looking for a Presales manager that is willing to join our team in Bonn Germany.

Job Description:

• Requirements Gathering and Analysis
• Responsible for collecting and analyzing customer requirements, making suggestions for handling them, and tracking the implementation.
• Responsible for further market research on unclear requirements, including information gathering, customer interviews, and feedback on product usability and customer satisfaction.
• Languages: Speak fluently German and English
• Bidding Work
• Responsible for formulating project technical and competitive strategies, overall
• Preparation of bid materials, and clarification during the bidding process. Oversee bids.
• progress and handle business negotiations.
• Forecast Management
• Responsible for collecting demand information, comparing demand planning with sales.
• forecasts, reporting sales forecasts.
• Sales Support and Customer Relationship Management
• Responsible for writing sales project proposals and providing product sales training to account managers.
• Responsible for maintaining and managing customer relationships in technical lines.
• Customer Communication
• Responsible for technical discussions and negotiations with customers.
• Responsible for promoting and marketing activities, recommending product features to customers, and facilitating their acceptance.
• Market and Product Marketing Strategy
• Responsible for researching and analyzing customers, as well as competitors’ products and marketing strategies.

Contract type: Permanent contract (Full time)

The position requires on-site presence and does not offer remote work options.

Advantages:

Allowance for mobile phone,

Provision of a laptop

Transportation allowance.

In collaboration we are working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Dutch-speaking Customer Support Advisor to join their teams in Greece to support pharmacy clients.

Location: Work from home remotely from anywhere in Greece

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

• C2 level of Dutch/Flemish and C1 English, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Stable internet connection
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Equipment shipped to your doorstep
• Performance bonus
• Shifts Monday – Friday 09:00-21:00, 8 hours a day, on weekly rotation with colleagues
• Meal cards of 5 EUR net value per work day
• Performance bonus
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish and English speaking BPO Recruiter to join their growing team in Poland. Ideal candidate for this position should be based either in Krakow or Warsaw.

Location: Krakov, Poland or Warsaw, Poland

Employment type: Full-time

Work model: hybrid.

DUTIES AND RESPONSIBILITIES:

• Act as a brand ambassador, ensuring a positive candidate experience throughout the recruitment process, with a focus on sourcing multilingual agents, team leaders, and sales/CX profiles
• Lead recruitment efforts that foster an inclusive and collaborative team environment, achieving a target of 10 hires per month
• Consistently meet recruitment goals, including daily, weekly, and monthly hiring objectives for each client
• Gain a deep understanding of business objectives, timelines, legal considerations, and requirements for every new client
• Implement high-volume sourcing strategies to attract candidates that align with client needs, particularly within language-focused and sales roles, in collaboration with the marketing team
• Improve key hiring metrics to meet and exceed recruitment targets
• Manage a tight schedule for screening, interviewing, and processing a high volume of candidates weekly
• Run end-to-end recruitment processes in a hybrid working environment, based in Krakow or Warsaw, with 3-4 days in the office and 1-2 days working remotely.

REQUIREMENTS:

• Proficiency in both English and Polish
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Previous recruiting experience, ideally in BPO or high-volume recruitment for language-focused or sales roles is a mandatory
• Proven ability to conduct performance-based and skills-focused interviews
• Self-motivated and able to work independently in a dynamic, high-volume recruitment setting while meeting tight deadlines
• Experience with applicant tracking systems and candidate relationship management, including sourcing, tracking, and managing candidates
• Computer literate with good knowledge of Microsoft Office package.

BENEFITS:

• Opportunities for career growth and professional development
• An inclusive and community-focused culture, with a strong commitment to giving back
• A global team of curious, lifelong learners driven by core company values
• Hybrid working model (Krakow or Warsaw), with 3-4 days in the office and 1-2 days working from home
• Comprehensive benefits, including paid time off (PTO), healthcare and wellness programs, and tuition reimbursement
• Competitive compensation package with performance-based bonuses, plus additional perks that may pleasantly surprise you.

David Kennedy Recruitment is working with a leading Online Gaming who is active across four continents, and has over 13 million customers and is seeking to onboard a Digital Marketing Executive German-speaking for their Gibraltar office.

Location: Gibraltar

Employment type: Full-time, on site (90 Days working hybrid)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Manage digital marketing campaigns on the DACH market to drive profitable growth for the Company and deliver country-specific revenue targets.
• Monitor and analyse campaign performance metrics, including click-through rates, conversion rates, and ROI, to optimize marketing efforts and achieve KPIs.
• Plan, execute, optimise and report on campaigns across paid social media, display web and app, programmatic partners and support with ASO initiatives as and when is required.
• Utilize data-driven insights to optimise digital marketing campaigns and maximize marketing ROI.
• Support in managing key strategic relationships with display partners and account managers. Support in negotiating and optimising deals with partners.
• Identify and manage new creative growth campaigns and prospect new partners that support the acquisition objectives. Researching and Negotiating of new Acquisition Partners.
• Request, process and track IOs and invoicing.

REQUIREMENTS:

Key Relationships / Reporting Lines

• Creative and Brand
• Country Managers
• Gaming and Product
• Legal and Compliance
• Onboarding and Retention

Knowledge, Skills and Experience

• Native German speaker.
• Strong knowledge and experience in executing successful, profitable acquisition campaigns within the digital marketing channel.
• Proven hands-on experience in display web and app campaigns, paid social media, (Facebook/Tech Manager) programmatic, organic app (ASO).
• Data driven approach to decision marketing with strong commercial acumen.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in optimizing acquisition funnels for both web and app campaigns.
• Proficiency in using digital marketing tools and platforms, such as Google Analytics, Facebook Business Manager, SEMrush (or similar) and marketing automation software.
• Strong analytical skills with the ability to interpret data and generate actionable insights to drive marketing decisions.
• Knowledge of industry regulations and compliance requirements related to online betting and gaming marketing activities.
  • Self-motivated and proactive attitude, with a willingness to learn and adapt to new technologies and industry developments.

BENEFITS:

• Private Health Insurance from the first date of employment
• Gym Membership Discount
• 90 Days working hybrid
• Summer time working hours
• 25 days holiday and 12 days Gibraltar bank holidays (you have the option to work on public holidays - so you can use the time off when you want)!
• Flexible and hybrid remote working schedules.
• Continuous learning/development opportunities and progressive career paths.
• Coaching Sessions.
• Employee assistance programs focused on mental health.
• Diverse and inclusive environment.
• Corporate events & parties.
• Teambuilding activities.
• Worldwide premium healthcare.
• Subsidized gym membership within a variety of locations in Gibraltar.
• Fresh fruit and hot refreshments.
• Tailored relocation packages to meet your needs to support your transition.

In collaboration we are searching for German speaking Inbound Sales Representative, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Implement the lead qualification process and framework by effectively assessing and advancing leads through the sales funnel
• Act as a key advocate for the client's products and services, generating interest, raising awareness of the client’s value proposition, and evaluating the alignment between client needs and solutions
• Consistently meet daily, weekly, and monthly performance targets to support both team and client objectives
• Acquire and maintain an up-to-date, thorough understanding of the client's products and services
• Promote customer success stories and effectively communicate their value to potential prospects
• Ensure rigorous lead and opportunity management by tracking interactions and updating CRM records
• Schedule appointments for sales teams based on established qualification criteria, maintaining high levels of engagement and conversion
• Provide valuable insights into market trends, product feedback, and customer perspectives based on interactions with clients
• Identify potential problems that can be addressed creatively and offer well-considered solutions.

REQUIREMENTS:

• At least 1 year of experience in a customer-facing role, including making recommendations, supporting the buying process, handling objections, and providing customer service, with preferred experience in managing high volumes of queries across various platforms
• Bachelor’s degree or equivalent experience in sales, marketing, business, or a related field
• Fluent in German and English, with strong communication skills in both languages, and proficiency in basic computer skills, Microsoft Office, GSuite, and CRMs
• Self-confident, with exceptional listening skills, the ability to build trust quickly, and effective organization and time management skills, including multitasking and working under pressure
• Keen attention to detail, excellent written and verbal communication, collaborative team player, and a positive attitude with a willingness to learn and accept constructive feedback.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Structured learning and career development programs
• Mental health support
• Generous paid time off
• Child/dependent care reimbursement
• Education reimbursement
• 401(k) match, hardship loan program, and access to a financial wellness advisor
• Comprehensive healthcare coverage, including medical, dental, and vision
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Inside Sales Executive to work with teams on-site in Munich. As an Inside Sales Executive you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving revenue growth. This role requires a strategic thinker with a proven ability to manage multiple sales cycles, develop sales strategies, and achieve targeted goals.

Work model and location: Hybrid in Munich, Germany( Work from office 2 days per week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and execute effective sales strategies and plans for the designated territory.
• Proactively identify and pursue new sales opportunities through lead generation, networking, and relationship building.
• Manage and maintain the sales pipeline using Salesforce or similar CRM, ensuring all interactions and sales activities are accurately documented.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value and benefits of our solutions.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to the management team.
• Participate in sales meetings, training sessions, and industry events to enhance skills and knowledge.
• Drive value-based selling approach to clients and channel partners.

REQUIREMENTS:

• Fluency in German both written and spoken (C1), with a professional level of English.
• Minimum of 5 years of proven sales experience.
• Experience in the development of sales strategies and plans for designated territories.
• Ability to manage multiple sales cycles from creation to closure, supporting result-focused goals achievement.
• Strong phone presence and experience in proactive calling.
• Self-motivated with an autonomous approach to work, requiring little supervision.
• Excellent communication, listening, presentation, and writing skills.
• Expertise in driving a value-based selling approach to clients and channel partners.
• Experience working with Salesforce.com or similar CRM preferred.
• Worked/ working as an Account Manager (at least 5 years)
• Experience in Tech Sales (at least 5 years) – focus in IT/ Hardware

OFFER:

• Hybrid - Work from our Munich office 2 days per week
• Friendly multicultural and multilingual environment
• Learning and Development Programs
• Happiness programs and internal social events
• Benefits and discounts

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.

Location: Tal-Pietà, Malta

Employment type: Full-time, on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Track and assess escalated self-excluded players for risk and manage refunds for eligible players
• Review follow-up case reports on a daily, weekly, and monthly basis
• Escalate complex cases with recommendations to senior management to ensure effective player protection
• Apply a solution-focused approach to assist vulnerable players
• Recommend changes and improvements to Responsible Gaming operational activities and processes
• Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

• Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
• Keen interest in addiction psychology and knowledge of regulatory and compliance standards
• Effective listening skills, empathy, and the ability to understand others
• Willingness to learn and improve business operations
• Positive mindset and flexibility
• Strong teamwork abilities
• Analytical thinking with excellent attention to detail
• Capability to work effectively in a fast-paced, dynamic environment
• Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

• Private health insurance
  
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.
• And much more!

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Italian (C1)
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Swedish-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in Swedish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit German-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in German (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Video Content Analyst for their offices in Lisbon.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding website content
• Daily content compliance monitoring and corrective measures application
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures
• Propose solutions to improve the support of user community
  
• Review sensitive content, sometimes involving graphic or disturbing subject matter.

REQUIREMENTS:

• Native/Fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Able to cover day shift rotation which includes occasional weekends
• Excellent communicator with highly developed interpersonal skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Analytical mindset with strong attention to detail
• Able to objectively evaluate and classify the content
• Eligible to work in the EU.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance.
• Rotative shifts between 7 am and 11 pm/ Santos office

In collaboration we are expanding globally, our client base is extremely busy at the moment and therefore we need an amazing PHP/Laravel Backend Developer

• Location: Limassol, Cyprus
• Employment type: on-site
• Employment type: Full-time
• Remuneration: Base salary

RESPONSIBILITIES:

• Develop and extend the functionality of Web Applications;
• Write high-quality, scalable, and secure code;
• Write Unit, functional, and integration tests;
• Working on database optimization;
• Analyze business requirements and implement them;
• Writing technical documentation for implemented features;
• Providing support for production systems and proactively addressing technical issues;
• Collaborate with development, product, and stakeholders to meet deadlines.

REQUIREMENTS:

• Previous working experience as a PHP / Laravel Developer for (5+) year(s);
• BS/MS degree in Computer Science, Engineering, MIS or similar relevant field;
• In-depth knowledge of object-oriented PHP and Laravel Framework;
• Hands-on experience with SQL schema design, SOLID principles, and REST API design;
• Software testing (PHPUnit, PHPSpec);
• MySQL profiling and query optimization;
• Experience with Git;
• Creative and efficient problem solver;
• Previous experience within the FinTech or FX Industry will be considered an advantage.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential

In coolaboration we are working with a well renowned & globally established investment firm offering Forex and CFD trading services. We are looking to recruit Farsi speaking Business Development Executive to joing their growing team.

Location: remote, Armenia

Employment type: Service Agreement / B2B

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Engage with potential clients through phone, email, and live chat to convert inquiries into business opportunities
• Promote and sell our products and services by identifying client needs and providing tailored solutions
• Assist clients with account setup, ensuring all necessary documentation (KYC) is completed efficiently
• Maintain and strengthen client relationships by providing ongoing support and reinforcing our brand identity
• Track client activities and market conditions, offering insights and assistance as needed
• Resolve client queries related to accounts, funding, and withdrawals
• Identify and act on new business opportunities by understanding client needs
• Keep the CRM database updated with all client interactions and follow up with inactive clients to drive engagement
• Report issues to management and work with the team to find effective solutions.

REQUIREMENTS:

• Native / fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Previous experience in a same / similar role within the FX / iGaming / financial sector / FinTech
• Already pre-settled in Armenia with ability to work under Services Agreement
• Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Ability to work under pressure and meet pressing deadlines
  
• The ability to travel, as per business needs
• Work schedule: Monday to Friday, office hours.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work flexibility allowing you to work from comfort of your home or any other place you find suitable
  
• Opportunities for professional learning and growth
• And many others!

In collaboration we are working with a well renowned & globally established investment firm offering Forex and CFD trading services. We are looking to recruit Farsi speaking Business Development Executive to joing their growing team.

Location: remote, Georgia

Employment type: Service Agreement / B2B

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Engage with potential clients through phone, email, and live chat to convert inquiries into business opportunities
• Promote and sell our products and services by identifying client needs and providing tailored solutions
• Assist clients with account setup, ensuring all necessary documentation (KYC) is completed efficiently
• Maintain and strengthen client relationships by providing ongoing support and reinforcing our brand identity
• Track client activities and market conditions, offering insights and assistance as needed
• Resolve client queries related to accounts, funding, and withdrawals
• Identify and act on new business opportunities by understanding client needs
• Keep the CRM database updated with all client interactions and follow up with inactive clients to drive engagement
• Report issues to management and work with the team to find effective solutions.

REQUIREMENTS:

• Native / fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Previous experience in a same / similar role within the FX / iGaming / financial sector / FinTech
• Already pre-settled in Georgia with ability to work under Services Agreement
• Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Ability to work under pressure and meet pressing deadlines
  
• The ability to travel, as per business needs
• Work schedule: Monday to Friday, office hours.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work flexibility allowing you to work from comfort of your home or any other place you find suitable
  
• Opportunities for professional learning and growth
• And many others!

In collaboration we are working with a well renowned & globally established investment firm offering Forex and CFD trading services. We are looking to recruit Farsi speaking Business Development Executive to joing their growing team.

Location: remote, Turkey

Employment type: Service Agreement / B2B

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Engage with potential clients through phone, email, and live chat to convert inquiries into business opportunities
• Promote and sell our products and services by identifying client needs and providing tailored solutions
• Assist clients with account setup, ensuring all necessary documentation (KYC) is completed efficiently
• Maintain and strengthen client relationships by providing ongoing support and reinforcing our brand identity
• Track client activities and market conditions, offering insights and assistance as needed
• Resolve client queries related to accounts, funding, and withdrawals
• Identify and act on new business opportunities by understanding client needs
• Keep the CRM database updated with all client interactions and follow up with inactive clients to drive engagement
• Report issues to management and work with the team to find effective solutions.

REQUIREMENTS:

• Native / fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Previous experience in a same / similar role within the FX / iGaming / financial sector / FinTech
• Already pre-settled in Turkey with ability to work under Services Agreement
• Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Ability to work under pressure and meet pressing deadlines
  
• The ability to travel, as per business needs
• Work schedule: Monday to Friday, office hours.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work flexibility allowing you to work from comfort of your home or any other place you find suitable
  
• Opportunities for professional learning and growth
• And many others!

In collaboration we are working with a well renowned & globally established investment firm offering Forex and CFD trading services. We are looking to recruit Farsi speaking Business Development Executive to joing their growing team.

Location: remote, Azerbaijan

Employment type: Service Agreement / B2B

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Engage with potential clients through phone, email, and live chat to convert inquiries into business opportunities
• Promote and sell our products and services by identifying client needs and providing tailored solutions
• Assist clients with account setup, ensuring all necessary documentation (KYC) is completed efficiently
• Maintain and strengthen client relationships by providing ongoing support and reinforcing our brand identity
• Track client activities and market conditions, offering insights and assistance as needed
• Resolve client queries related to accounts, funding, and withdrawals
• Identify and act on new business opportunities by understanding client needs
• Keep the CRM database updated with all client interactions and follow up with inactive clients to drive engagement
• Report issues to management and work with the team to find effective solutions.

REQUIREMENTS:

• Native / fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Previous experience in a same / similar role within the FX / iGaming / financial sector / FinTech
• Already pre-settled in Azrbaijan with ability to work under Services Agreement
• Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Ability to work under pressure and meet pressing deadlines
  
• The ability to travel, as per business needs
• Work schedule: Monday to Friday, office hours.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work flexibility allowing you to work from comfort of your home or any other place you find suitable
  
• Opportunities for professional learning and growth
• And many others!

In collaboration we are working with a well renowned & globally established investment firm offering Forex and CFD trading services. We are looking to recruit Farsi speaking Business Development Executive to joing their growing team

Location: remote, Dubai, UAE

Employment type: Service Agreement / B2B

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Engage with potential clients through phone, email, and live chat to convert inquiries into business opportunities
• Promote and sell our products and services by identifying client needs and providing tailored solutions
• Assist clients with account setup, ensuring all necessary documentation (KYC) is completed efficiently
• Maintain and strengthen client relationships by providing ongoing support and reinforcing our brand identity
• Track client activities and market conditions, offering insights and assistance as needed
• Resolve client queries related to accounts, funding, and withdrawals
• Identify and act on new business opportunities by understanding client needs
• Keep the CRM database updated with all client interactions and follow up with inactive clients to drive engagement
• Report issues to management and work with the team to find effective solutions.

REQUIREMENTS:

• Native / fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Previous experience in a same / similar role within the FX / iGaming / financial sector / FinTech
• Already pre-settled in Dubai with ability to work under Services Agreement
• Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Ability to work under pressure and meet pressing deadlines
  
• The ability to travel, as per business needs
• Work schedule: Monday to Friday, office hours.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work flexibility allowing you to work from comfort of your home or any other place you find suitable
  
• Opportunities for professional learning and growth
• And many others!

In collaboration we are working with a leading B2B solution provider who are looking to recruit Thai speaking Game Croupiers for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Thai, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.