Ofertas de empleo de group

• Empresa nacional líder en el sector|Oportunidad de crecimiento interno en la compañía

En Page Group, somos una red global de profesionales, que trabajamos día a día para lograr nuestros objetivos de negocio, al mismo tiempo que nos mantenemos fieles a los valores de empresa.

En nuestro ADN están las vidas de miles de personas que hemos cambiado, el excelente servicio que ofrecemos a nuestros clientes y candidatos/as y las oportunidades de carrera que ofrecemos a nuestros empleados/as en todo el mundo.Nuestro éxito se basa en una cultura enfocada en el empleado/a y el trabajo en equipo. Descubre las oportunidades que ofrecemos en PageGroup y esperamos tener la oportunidad de conocerte pronto.

Como Consultor/a tus funciones serán:

• Realización de reuniones comerciales con clientes de diferentes sectores para proporcionar asesoramiento técnico y especializado en selección de personal, con foco en Cataluña.
• Gestión y definición (junto a los hiring manager y stakeholders) de procesos de selección de perfiles de Ingenieros.
• Selección y captación de candidatos tecnológicos para diferentes vacantes.
• Gestión del ciclo de venta de principio a fin.
• Colaborar con los equipos internos para diseñar y entregar soluciones personalizadas y adaptadas a cada cliente diferente.
• Mantenerse al día con las últimas tendencias y desarrollos tecnológicos.

Oportunidades de carrera y desarrollo profesional.

• Multinational company with worlwide presence|Great opportunity to lead the Group's global treasury department

Listed multinational company, with worlwide presence, with headquarters in Bilbao.

WeWe are lookinglooking forfor a TreasuryTreasury Director basedbased inin Bilbao. ReportingReporting toto thethe VPVP CorporateCorporate FinanceFinance, thethe TreasuryTreasury Director willwill leadlead thethe TreasuryTreasury functionfunction, definingdefining thethe treasurytreasury andand financingfinancing longlong termterm strategystrategy as wellwell as thethe shortshort-termterm goalsgoals.

ThisThis isis anan excitingexciting role forfor a treasurytreasury senior professionalprofessional toto leadlead a teamteam ofof twotwo treasurytreasury professionalsprofessionals andand managemanage projectsprojects relatedrelated toto cashcash managementmanagement, fundingfunding, riskrisk managementmanagement andand bankbank relationshipsrelationships.

KeyKey ResponsibilitiesResponsibilities:

• LeadLead a teamteam ofof twotwo treasurytreasury professionalsprofessionals, coachingcoaching themthem andand guidingguiding theirtheir development
• developmentCash Cashand andLiquidity LiquidityManagement,Management ensuring ensuringliquidity liquidityrequirements requirementsare met metand andstrategies strategiesto tooptimize optimizecash cashbalances, investments,investments and andcash cashconcentration concentrationstructures structuresare in inplace.place
• Risk RiskManagement:Management

• Evaluate Evaluatefinancial financialrisks risksand anddevelop developmitigating mitigatingstrategies strategiesincluding includingforeign foreignexchange exchangeor orinterest interestrate ratehedges hedgesas well wellas other otherderivatives.derivatives
• Implement Implementrisk riskhedging hedgingstrategies strategiesto toprotect protectthe thecompany companyfrom fromadverse adversemarket marketfluctuations.fluctuations

• Manage Managerelationships relationshipswith withfinancial financialinstitutions,institutions negotiating negotiatingfavorable terms termsand andservices.services
• Oversee Overseeglobal banking bankingservices,services proposing proposingimprovements improvementsin intreasury treasurytechnology technologysolutions.solutions
• Ensure Ensurecompliance compliancewith withinternational internationalfinancial financialregulations regulationsand andinternal internaltreasury treasurypolicies.policies
• Prepare and andpresent presentinsightful insightfulfinancial financialreports reportsto tosenior management managementto tosupport supportdecision decisionmaking.making
• Provide Providefinancial financialanalysis analysisand andinsights insightsto tosupport supportstrategic strategicdecision-decisionmaking,making developing developingand andmaintaining maintainingfinancial financialmodels modelsto tooptimize optimizecapital structure structureand andfunding.funding
• Knowledge Knowledgeand andexperience experiencewith withtraditional traditionalpayment paymentnetworks networks(SWIFT,SWIFT ACH,ACH RTP)RTP along alongwith withfunds-fundsin inacquiring acquiringfrom fromcredit creditcard cardand anddebit debitcard cardflows.flows
• Knowledge Knowledgeand andexperience experiencewith withcapital structuring structuring(Debt Debtand andEquity)Equity and andletter letterof ofcredit creditmanagement.management

• Company with worldwide presence, and leader in its sector.
• Excellent human team.
• Great opportunity to lead the Group's treasury department.
• Hybrid work
• Attractive remuneration package.

• Global specialist in commercial foreign exchange|Ideally 2 years experience working in a risk reporting and credit risk analytics

Global specialist in commercial foreign exchange.

Providing assistance and support to the Risk team in any risk related matters, such as:

• Carrying out financial analysis on the group's client and liquidity provider counterparties and making recommendations in line with best practice and the group's risk appetite.
• Managing multiple margin requests in a timely and effective fashion, producing well-researched and accurate credit reports, and working directly with colleagues across business units and across borders to address credit requests and issues.
• Striving to drive and develop processes and procedures to limit risk and to improve credit risk management efficiency.
• Preparing margin facility proposals for consideration by the client and management.
• Assisting with the preparation of any risk related documentations, including collateral agreements, ISDAs, guarantee agreements, etc.

Monitoring counterparty risk exposures, such as:

• Calculating the Mark to Market value of an open position.
• Ensuring that the credit risk exposure of a client is within the risk limits.
• Monitoring and reporting a client's initial margin and variation margin position.
• Monitoring and reporting the exposure concentration of the group's margin termportfolio.
• Escalating limit excesses appropriately to management.

General risk related responsibilities, such as:

• Monitoring the progress of a margin call.
• Understanding the risk policy framework in the context of the group's overall risk appetite.
• Coordinating stress analysis on a client's credit profile.
• Producing risk analysis and risk information reports for the management 's review.
• Monitoring changing market conditions that might affect the credit quality of the group's credit risk exposure.
• Providing timely alert to the management for appropriate actions.
• Creating and implementing rules and ideas in raising the risk management standard of the business and raising the front office's risk awareness.
• Coordinating the risk committees, including producing papers, taking minutes and following up on all action points.

• Industry leading basic salary.
• Rapid career progression.
• Training and mentoring from some of the world's most experienced and successful FX professionals.
• Career development opportunities and support to relocate and work abroad.
• Spacious and modern office located in Madrid.

We are looking for a Transfer Agent to join our incoming agency in Tenerife to reinforce our team for next season. As a Transfer Agent you will be responsible to manage and control transfer routes in Tenerife, having a close relationship with TTOO to ensure the best quality of service and also manage incidents. If you enjoy optimizing the grouping for a transfer and designing the best transfer route is like a game for you, we are waiting to meet you.

The main responsibilities will be:

• Management and control of transfers in Tenerife.
• Communication with providers, hoteliers and TTOO.
• Management of claims and incidents.
• Coordination with other internal departments to ensure the quality of service.
• Be involved in the planification of the transfer routes in Tenerife.

Who We Are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As a Digital Content Intern for Hackett and Façonnable, you will assist the deparment Coordinators in all tasks regarding de development of the website content strategy, content calendars and marketing campaigns.

What will the role entail?

• Support the coordination of the digital content calendar for the digital department.
• Assist the coordination of the content strategy for commercial and marketing activations.
• Ensure homepage and newsletter process is followed by all teams for the three brands.
• Create a weekly in-depth analysis of competitor brands and manage the competitors internal newsletter.
• Create engaging presentations on competitors' analysis.

What do we offer?

• Great international working environment.
• Corporate Offices in Madrid with canteen.
• Home office depending on the position.
• Flexible working hours.
• Flexible benefits.
• Discount on the brands of the Group.

Who We Are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As a Showroom Sales Intern for one of our brands, you will support the respective Showroom team with all the tasks surrounding selling, all while working closely together with the team and creating a great atmosphere for co-workers and clients throughout the Winter campaign.

The duration of the contract will be from 7th January to 21st February.

What will the role entail?

• Create a cohesive story of the collection to show the customers.

• Remote and digital selling to E-commerce customers.

• Support Showroom Sales team during all selling process and period: from the selling campaign in the showroom, to the final shipment to the customer.

• Supporting when using Excel files to analyse reports and prepare figures for our customers.

• Assisting with introducing customer orders into our system.

• Supporting when using Power Point for preparing presentations.

What do we offer?

• Competitively paid internship.
• First hand experience in product and sales.
• A huge networking opportunity.
• Great international working environment.

• English is required|Hybrid position - 1 day from home

Multinational company.

• Prepare daily accounting records and related registers: general accounting records, suppliers, customers and salaries
• Prepare periodic accrual, reversal, adjustment and amortization records for the purposes of periodic management reporting and the annual budget
• Prepare monthly accounting reconciliations and verify the regularity and correctness of management records and the application of rules, accounting principles and group procedures
• Support external consultants in preparing the civil financial statements
• Verify the correct allocation of revenues and costs by benefit and cost center
• Prepare tax and social security obligations in collaboration with the external tax firm
• Manage treasury and the issuing of bank bills to customers, make supplier and salary payments, prepare the monthly final and forecast cash flow
• Monitor credits and verify the correct application of commercial conditions
• Calculate and verify commissions and periodic bonuses due to salespeople and support the external firm in calculating salaries and preparing pay slips
• Assist the external firm in managing staff hiring and termination practices and in drafting employment contracts
• Collaborate with the direct manager and external consultants in managing labor, legal and corporate issues and support the auditors in the annual audit
• Contribute to monthly closing activities and preparation and analysis of financial reports for the parent company
• Participate in drafting the annual budget and interim forecasts

• 30 days of holidays
• Permanent contract 40 hours a week, Monday to Friday.
• Flexible entry hour from 8.00 to 9.30 am
• One day a week of remote work.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

• Graduated with a College/University degree.
• Qualifications in economics/ finance or any related field is a plus.
• Excellent command of the English and Japanese languages, both verbal and written (C1)
• Relevant experience background in the forex industry would be considered as an advantage.
• Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
• Excellent communication and interpersonal skills.
• Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
• Works independently and as a part of a team with a willingness to ensure results are achieved.
• Ability to work under pressure and meet deadlines.
• Ability to work effectively in an office-based environment.

REQUIREMENTS:

• Assists customers to open trading accounts.
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
• Handles welcome calls/call-back requests.
• Maintains contact with existing clients to ensure high levels of client satisfaction.
• Provides general information regarding platforms and services offered.
• Handling of back-office queries.
• Supporting clients with technical and troubleshooting issues.
• Dealing with customer complaints promptly and effectively.
• Providing support and troubleshooting on Meta Trader platforms.
• Liaising with all departments to resolve issues.
• Suggests ideas and action to develop the market.
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
• Forwards any issues or requests to the head of the department and/or the appropriate department.
• Educates the customer where applicable.
• Ability to work in a dynamic and multicultural environment.

BENEFITS:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Working Permit arrangements for the employee
• Company’s Group Discount Scheme
• Free Parking
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

In collaboration we have partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Dutch speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native Dutch
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology BPO business that is looking for a Quality Analyst (Norwegian) in Riga who will perform Audits and drive quality improvement

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis,
• Provide individual and team feedback and coaching to CSAs by sharing actionable insights for improvement, and track feedback efficacy,
• Effectively support CSA quality performance improvement in alignment with Operation Teamlead priorities, based on quartile management,
• Participate in internal and external calibration sessions and joint call monitoring sessions with customer and stakeholders,
• Provide comprehensive input for Quality reporting,
• Identify improvement areas for adherence and improvement of quality standards, call out insights and observations to continuously improve customer experience,
• Take part in production activities by taking calls and being part of support group activities, e.g. escalations, real-time support,
• Participate in training programs for better understanding of client and business expectations and to continuously develop and grow.

REQUIREMENTS:

• Near native (Norwegian C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems,
• Excellent attention to detail and ability to maintain accuracy,
• Great data analytic and problem-solving skills, continuous improvement mindset and toolset,
• Good communication and interpersonal skills.
• Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service-oriented profile and with a focus on problem solving,
• Ability to work shift hours/ part time (to the extent legally possible),
• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes no instances of payment defaults, arrears, or unfavorable credit data.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

In collaboration we are partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Flemish speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native in Flemish
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

At BETWEEN, where people work with, by and for people; we are committed to the best talent within the technology and engineering sectors. We get involved in a wide variety of cutting-edge projects, working with the latest technologies and the best companies. At BETWEEN we currently have a team of more than 800 people and we keep growing.

Position:
We are managing a project to fill the position of International Mechanical Product Project Manager to collaborate with one of our main clients.
It is a leading company in the air conditioning and water transport sector and requires a product-oriented person.

Responsibilities include:

• Drives cross-functional team through scope development, detailed project plan, resource plan, including work packages, and budget estimates.
• Drives detailed risk assessments and mitigation planning throughout project
• Project reporting that ensures a balanced view of all key stakeholder groups
• Project meeting organization, chairing, recording, and publication of meeting minutes with upcoming actions identified along with owners and due dates
• Support and participate in the preparation of high-quality Gate deliverables that are aligned with key stakeholders prior to the gate meeting

Conditions:

• Flexible schedule
• 100% remote.

In addition:

• You will have a personalized follow-up during the selection process and during the performance of your duties in the project.
• Our training platforms for languages, technical aspects and others will be at your disposal.
• Free medical insurance, restaurant ticket, transportation vouchers, etc.

• Help getting a new Crypto Foundation off the ground|Work for a future market leaders of the Crypto industry

My client is a new Crypto foundation with a strong backing that is dedicated to fostering innovation & promoting Blockchain adoption.

• Oersee all legal matters related to the foundation's operations
• Provide expert legal advice on everything related to regulatory compliance
• Develop and implement comprehensive legal strategies to mitigate risks and ensure compliance with international and local laws
• Draft, review, and negotiate complex agreements, ensuring alignment with foundation policies and regulatory requirements
• Represent the foundation in legal proceedings, including litigation and dispute resolution
• Collaborate with regulatory bodies and industry groups to stay abreast of legal developments and advocate for favorable regulatory environments
• Work closely with senior management to align legal strategies with the foundation's goals

• The opportunity to shape the future of the cryptocurrency industry by joining a new foundation
• Competitive compensation package, including tokens
• Flexible working arrangements and a supportive team culture