Ofertas de empleo de touch up

• Contract Administrator with fluent English|PageGroup SSC

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

• Assist internal stakeholders in Pre-Employment screening and vetting process for candidates.
• Ensuring PageGroup comply with all their legal and contractual screening obligations for our clients.
• To liaise with candidates to ensure all relevant forms and documents are completed and sighted in a timely, efficient manner.
• To liaise with PageGroup consultants to keep them updated with compliance progress
• To liaise with client RPOs/support teams to keep them updated with compliance progress and submit documents once the process is complete.
• Generate reporting for business needs

• Experience in a very multinational environment (+40 nationalities in the SSC)
• Competitive compensation and benefits package in Barcelona, various well-being activity options

In collaboration we are looking for a passionate individual about digital advertising and ready to make an impact. Join us in Gdansk, where we’re collaborating with a leading Outsourcing/BPO consultancy to help businesses transform customer interactions into positive, engaging, and successful experiences. By blending human touch with technology, we empower our clients to achieve outstanding results. As a Czech or Slovak-speaking Subject Matter Expert in Sales Ads, you’ll be at the forefront of shaping the future of digital marketing.

Location: Gdansk, Poland
Work Model: Fully On-site
Employment Type: Full-time

Why You’ll Love This Role:

This is more than just a job – it’s a chance to lead the way in digital advertising innovation. You’ll provide expert support to sales teams and clients, optimizing ad campaigns, developing B2B partnerships, and driving business growth. Your insights will directly influence how companies approach their marketing strategies, ensuring they stay ahead of industry trends and deliver remarkable outcomes.

What You’ll Be Doing:

• Provide Expert Guidance: Deliver advanced solutions for digital advertising strategies, tools, and platforms, ensuring top-tier support for clients and sales teams.
• Collaborate with Sales Teams: Partner with the sales team to create, present, and optimize tailored advertising campaigns, driving better results for clients.
• Lead Training and Workshops: Conduct workshops and training sessions to enhance team expertise, ensuring they stay up-to-date with the latest in digital marketing.
• Optimize Advertising Campaigns: Monitor performance metrics, making strategic adjustments to maximize the effectiveness of ad campaigns.
• Develop Long-term B2B Partnerships: Foster strong relationships with business clients by providing strategic insights and recommendations for continuous growth.
• Stay Ahead of Industry Trends: Keep a finger on the pulse of the competitive landscape, equipping the sales team with the latest market intelligence.
• Support High-Stakes Negotiations: Contribute to complex negotiations and sales presentations with your in-depth product and market knowledge.

What We’re Looking For:

• 3+ Years of Experience: A strong background in online sales, digital marketing, or online advertising (B2B experience preferred).
• Language Proficiency: Fluent Czech or Slovak (C1 level) and English (B2 level).
• Proven Sales Success: A track record of managing and optimizing ad campaigns with outstanding results.
• Expertise in Digital Advertising Tools: Advanced knowledge of platforms, tools, and strategies for online marketing.
• Exceptional Communication Skills: Ability to convey complex topics clearly and lead engaging training sessions.
• Goal-Oriented and Adaptable: A self-motivated professional who thrives in a dynamic sales environment.
• Proficiency in Business Tools: Skilled in Microsoft Office and other relevant business applications.

What’s in It for You?

• Continuous Learning: Stay ahead in your field with ongoing training in the latest marketing and sales trends.
• Competitive Compensation: Attractive salary and bonus structure to reward your performance.
• Employee Benefits: Referral bonuses, recognition programs, and relocation support for a seamless transition.
• Work Environment: A state-of-the-art workspace featuring a gym, shops, a palm garden, and a sea-view restaurant.
• Healthcare and Wellness: Private medical coverage and access to a Medicover sports card for a healthy lifestyle.
• And Much More: Enjoy a variety of other perks designed to make your work experience truly exceptional.

Take the next step in your career and join us on our journey to redefine digital marketing. Apply now and be part of a team that’s driving business success through innovative advertising strategies!

In collaboration we are working with a leading multinational technology BPO business that is looking for a Trainer (Swedish)in Riga.

The Trainer role is vital for delivering high-quality pre-process and process training to new hires, ensuring they are well-prepared for their roles. This position focuses on upskilling and updating the project knowledge of BAU teams, using effective learning methodologies to enhance overall performance. By running PKTs and collecting evidence for knowledge improvement, the Trainer contributes to continuous development and operational excellence. This role is crucial in maintaining a knowledgeable and proficient workforce, supporting the organization's goals and ensuring a high standard of service delivery.

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Plan, develop and facilitate internal training for new and existing personnel.
• Provide support to the training manager in establishing, measuring, and monitoring key training metrics
• Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee’s progress and overall performance during training
• Provide constructive coaching and feedback to associates
• Training effectively and efficiently
• Design and evaluate training and performance interventions (pre and post training assessment)
• Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams
• Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
• Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
• To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
• Publish daily / weekly / monthly reports to stakeholders
• Maintain historical data for the associates trained

REQUIREMENTS:

• Near native Swedish (C1) fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems
• Good communication skills
• Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More
• Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
• Excellent written and verbal communication skills
• Must possess good presentation skills
• Excellent Organizational and planning skills
• Good understanding of Group Dynamics (diversity)
• Experience in MSOffice applications like Word/Excel/PowerPoint
• Analytic and Results Oriented
• Strong experience in presentation skills
• Experience in Customer Support/Customer Relationship/Customer Service
• 2+ Years experience as trainer in customer service environment
• At least 1 year of working experience in a fintech, banking or a related field is required for this position.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

• Immediate Incorporation|Indefinite Term Contract

Are you looking for a place to work that will inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Centre (SSC), with its open culture and meritocratic structure is the place for you.

At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist services with a personal touch is how we change lives for people through creating opportunity to unleash their potential.

Open since 2014, our Shared Services Centre in Barcelona is a core part of our business. We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities with more than 30 languages spoken. In four years, we have grown from 30 people to beyond 400. What our employees say about us helps us take the right direction - after all, being a 'Top Employer' in 8 European countries is no easy feat.

Find out more about our SSC by clicking here.

Credit Management Specialist - PageGroup SSC will be responsible for:

Credit risk management for your region/scope:

• Ensuring client data is sufficient to assess risk and upon request of Operations, collecting additional information from customer to ensure accuracy of risk scoring and recommendations
• Assessing the credit risk for new & existing customers based on external (including Risk Scoring, Financial Ratios, P&L and Balance Sheet) and internal data/information
• Ensuring areas of concerns are flagged appropriately & communicated accordingly
• Monitoring the risk through credit limit & risk alerts notifications management
• Providing guidance and explanation to balance credit risk & business, and coordinating decision and implementation of the most appropriate solution with Operations & Collection
• Working with the business on short timeline to support new or existing customer engagements

Compliance to the Credit Policy:

• Working closely with the global support team to track non-compliance to policy
• Working in close collaboration with all in the internal stakeholders (Billing, Collections, Operations, Finance business partner) to implement action plan where needed

Stakeholder Management

• Reviewing reports to ensure data consistency & defining messaging
• Supporting preparation of credit committee, facilitating meeting and decision on difficult cases

Additionally

• Supporting documentation & process improvement related to credit management & Litigation
• Work closely with the Order-to-Cash project team to implement new processes & optimization
• Any other ad Hoc duties related to credit management & Litigation

Offered for Credit Management Specialist - PageGroup SSC:

• Experience in a very multinational environment
• Competitive compensation and benefits package in Barcelona and hybrid work schedule

• Immediate Incorporation|Indefinite Term Contract

Are you looking for a place to work that will inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Centre (SSC), with its open culture and meritocratic structure is the place for you.

At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist services with a personal touch is how we change lives for people through creating opportunity to unleash their potential.

Open since 2014, our Shared Services Centre in Barcelona is a core part of our business. We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities with more than 30 languages spoken. In four years, we have grown from 30 people to beyond 400. What our employees say about us helps us take the right direction - after all, being a 'Top Employer' in 8 European countries is no easy feat.

Find out more about our SSC by clicking here.

People and Culture Partner - Page Executive will be responsible for:

Critical senior level role responsible for delivering the People & Culture service for Page Executive, bridging the gap between the PE People Plan and PE business strategy for leaders. This role will focus on key activities covering all regions, supporting the PE Global P&C Director to build out the P&C function for Page Executive as the business grows and in line with P&C and Page Executive strategic objectives. The P&C Partner will work collaboratively with wider group P&C resources both in region and CoEs to ensure alignment on all P&C initiatives for PE are consistent across countries where possible. The P&C Partner will develop and implement HR initiatives and ensure effective P&C support is provided to the Page Executive brand across multiple locations. A critical success factor within this role will be levering the support of colleagues within the Centres of Expertise and Shared Services to ensure holistic P&C delivery.

*P&C - People & Culture

• Business Partnership: Partner with Page Executive leaders, working collaboratively to provide HR solutions that support and enable business goals. By understanding the business landscape and objectives, this role helps shape and execute P&C strategies that address talent needs, promote employee engagement, and enhance organisational performance.
• Organizational Effectiveness: Support organisational effectiveness by partnering with Page Executive business leaders to identify opportunities for improving processes, structures, and team dynamics to enhance overall performance and efficiency.
• Employee Engagement and Culture: Foster a positive and engaging work culture across the Page Executive brand. Support and implement initiatives that promote employee engagement, satisfaction, and well-being. This includes creating a supportive work environment, implementing effective communication strategies, and recognising and rewarding employee contributions.
• People Collaboration: Working collaboratively with the Page Executive P&C team to develop HR initiatives to support the PE business line to provide a consistent and where required differentiated approach for PE. Leveraging support from the wider group P&C resources such as group business partnering team, Centres of Excellence and Shared Service Centres to ensure holistic HR delivery.
• Cultural Ambassador: Ensure the Page Executive culture is embedded and consistently upheld across the region in alignment with the Page Executive EVP.
• HR Analytics and Insights: Provide insights and recommendations to Page Executive business leaders by analyzing HR metrics to identify trends, patterns, and areas for improvement, enabling data-driven decision-making and continuous improvement in HR programs and practices.

Offered for People and Culture Partner - Page Executive:

• Experience in a very multinational environment
• Competitive compensation and benefits package in Barcelona and hybrid work schedule

• International Company|Professional Development

As a new role within the Global CRM function, the Head of CRM Lifecycles will be the owner of our global CRM Lifecycle Roadmap across all our growth pillars within the group; Michael Page, Page Personnel, Page Executive and Strategic Customer Solutions.Its primary mission is to create personalised automations that effectively target the right audience with the perfect message at precisely the opportune moment.

• Develop, prioritise and execute a commercially focussed CRM Marketing Automation & Lifecycle Roadmap that aligns with the company's goals and objectives for customer engagement throughout onboarding, loyalty, retention, and reactivation.
• Lead a dedicated team (made up of direct reports and squads) to work through discovery phases of each agreed Roadmap initiative, defining business case, user experience, core build requirements, assets, proof of concept and testing and global deployment once success has been realised.

• Utilise customer data and segmentation techniques to personalise communication and marketing campaigns, ensuring relevance and effectiveness.
• Oversee the end-to-end customer journey, identifying opportunities to enhance touchpoints, drive engagement, and improve conversion rates.
• Collaborate with cross-functional teams across Marketing, Product (Web & CRM), BI, Data and Ops, to ensure a seamless and consistent customer experience across all touchpoints.
• Define and monitor key performance metrics related to CRM effectiveness to ensure each element of our CRM Programme is globally consistent and optimised.
• Work with the compliance team to make sure that we are complying with the global data and marketing regulations.

Fix + Bonus