Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office.

Location: Limassol office or hybrid if out of Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

REQUIREMENTS:

• Excellent Farsi language, both oral and written. Fluent in English.
• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures.

BENEFITS:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

In collaboration we are working with a leading investment firm offering Forex and CFD trading companies. We are looking to recruit a Business Development Executive with Farsi for their Limassol office.

Location: Limassol, Cyprus.

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Identify sales targets
• Present our products and services to new and existing clients
• Conduct market research on a regular basis
• Identify key markets and provide with their input
• Build strategies for specified markets
• Plan webinars, seminars and promotions for targeted markets
• Maintain good working relations with existing and new clients
• Arrange meetings with existing and prospective contacts
• Attend major industry events
• Document business development activities.

REQUIREMENTS:

• Bachelor’s degree in Business Administration or any other related field
• 1+ years in a similar role within the financial sector
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Able to work under pressure
• Ability to work under pressure and meet pressing deadlines
• The ability to travel is a must
• Must be eligible to work in Cyprus.

BENEFITS:

• Salary dependent on candidate's profile and experience
• Company health insurance
• 13th salary
• Modern working space at a central and convenient location in Limassol close to the highway
• Friendly multinational environment comprising a combination of younger enthusiastic and more experienced colleagues
• Opportunities for professional learning and growth
• Shifts: 24/7 from 08 AM - 04 PM, 04 PM-midnight, midnight - 08 AM (shift allowance).

In collaboration we are seeking a dynamic and experienced Product Director to take full ownership of product-related operations within our company. You will manage everything from product planning and selection to procurement, scheduling, operations, and inventory control. Your role will be critical in driving the success of our merchandise across various categories, ensuring we meet business goals and exceed market expectations.

Key Responsibilities:

- Comprehensive Product Management: Oversee all product-related tasks including planning, procurement, and operational strategies, ensuring product launches, sales, and inventory control are effectively managed.

- Procurement and Budgeting: Develop and manage annual procurement plans and expense budgets, continuously reviewing goals and adjusting action plans to achieve targets.

- Planning and Market Strategy: Guide the planning department using market research and industry expertise to create annual product plans, thematic marketing campaigns, and launch schedules.

- Cross-Departmental Collaboration: Work closely with various teams to finalize product selections and ensure items are successfully brought to market.

- Inventory Optimization: Partner with the merchandise department to optimize product structures, reduce out-of-stock rates, and maximize capital efficiency.

- Sales Strategy and Product Operations: Collaborate with the sales department to develop and implement promotion strategies that align with sales targets and elevate brand visibility.

Requirements:

- Experience: A minimum of 5 years of experience in merchandise category management within the cosmetics, fashion accessories, home goods, or fast-moving consumer goods (FMCG) industries.

- Education: Bachelor's degree or higher in a related field.

- Expertise: Deep knowledge of product planning, procurement, and management, with a keen ability to identify market trends and adjust strategies accordingly.

- Skills: Strong leadership, communication, and negotiation skills, with a proven track record of executing projects and driving results.

- Mindset: Flexible, logical thinker with a consumer-focused approach and the ability to thrive in dynamic market conditions.

- Language: Fluent in English, with experience managing Middle Eastern or international product lines preferred.

Candidate Profile:

- Leadership and Team Management: Ability to inspire and guide teams to meet and exceed objectives.

- Results-Oriented: Driven by data and metrics, always striving to improve product and sales performance.

- Market Enthusiast: Passionate about understanding consumer behavior and staying ahead of market trends.

- Adaptability: Thrives in fast-paced environments and enjoys collaborating with cross-functional teams to bring products from concept to market.

Join us in a pivotal role where you’ll be at the forefront of our product strategy, shaping the future of our product offerings!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency status
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

BENEFITS:

• 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
• Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
• Affordable accomodation provided by the employer
• Sponsored yearly flight back home
• Cafeteria on site
• Training paid about 50%
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

In collaboartion we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to Content Creators/Influencers across Social
• Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools.
• Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them;
• Provide product and tool support to improve clients experience;
• Identify trends and solve problems facing multiple SMB clients.

REQUIREMENTS:

• Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer
• Cafeteria on site
• Training paid
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

In collaboration we are  working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Junior Campaign Specialist for their Barcelona office.

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary & incentives.

DUTIES AND RESPONSIBILITIES:

• Act a reliable consultant with partners to onboard and help develop successful pay per click (PPC) campaigns
• Identify and assess accurately our partners' needs and goals
• Create opportunities for maximising spend, upsell & sustainability
• Handle a high volume of potential clients on a daily basis through phone call Manage and engage proactively by phone our large portfolio of prospective partners on a day-to-day basis.

REQUIREMENTS:

• Native in Danish, both oral and written. Fluent in English (at least B2 level)
• Holder of a Bachelor's degree or equivalent (Master's degree in the field of Marketing, Digital Marketing or Communications will be considered as a strong advantage)
• 1 - 2 years' experience in sales and/or online advertising
• Willingness to go above and beyond in terms of productivity, readiness, sustainability, task points, compliance & customer satisfaction KPIs.
• Excellent communication, presentation and persuasion skills to pitch through the phone and deliver compelling proposals
• Demonstrated time management skills with the capacity to plan out efficiently and independantly your day
• Solid analytical skills
• Strong Client-focused orientation with a genuine interest in customer interaction and a sense of ownership in achieving business goals
• Capacity to be a team player as well as work independantly
• Ability to thrive in a highly dynamic and ever changing in fast-paced environment
• Working schedule: Monday to Friday, 39 hours a week.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Full-time & permanent contract
• Referral Program
• Relocation support
• Hybrid model
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish-speaking Digital Marketing Consultant for their Barcelona office.

As a Digital Marketing Consultant your role is to identify and apply the appropriate advertising solutions through an active collaboration with Danish companies and Digital Marketing & Online Advertising Agency Partners. You would work with a wide variety of advertisers, and deliver the optimal digital advertising solution for each customer.

Full time position (39h per week, Monday to Friday)

Permanent Contract.

Location: Barcelona, hybrid.

DUTIES AND RESPONSIBILITIES:

• Implement creative ways to improve our client companies and agency relationships, by tailoring and sharing performance-enhancing suggestions, and upsell or promoting other Google products
• Provide strategic advice and help businesses and agencies get the best ROI on their clients’ advertising investment by working closely with them in a consultative role
• Consistently deliver against assigned quota, while prioritizing and delivering outstanding customer sales experience
• Communicate with the customers proactively, via phone, video conference, and email.

REQUIREMENTS:

• BA/BS degree and/or equivalent practical experience
• Excellent level of Danish (C2)
• Ability to speak and write English fluently and idiomatically
• +1 Years of experience in digital marketing, preferably building and optimising PPC Campaigns
• Minimum 0-1 Years of experience in Sales
• Knowledge of Google products such as Ads, AdSense or YouTube
• A team player with leadership and high communication skills
• Strong presentation, analytical and problem-solving skills
• Passionate about Marketing, Technology, and online Advertising, with a desire to learn and develop.

BENEFITS:

• A permanent presence of coaches who will facilitate your personal and professional development
  
• Established career path to grow within the project
• Continuous training and certifications within Google products
• Bi-weekly, monthly or quarterly contests
• Employment with the world’s largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
• Relocation support
• Private health insurance
• And many others!

In collaboration we are working with a leading entertainment industry company which is looking to recruit an experienced and German-speaking Business Development Manager for their Barcelona office.

Location: Barcelona, Spain

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Cold call potential independent retailers to introduce the value of a business partnership
• Present and demonstrate the benefits of partnering, showcasing the advantages of client's offer
• Identify key decision-makers and quickly build strong, trusted relationships
• Understand client needs and tailor solutions to match their business goals
• Manage the full sales cycle from prospecting to closing deals, ensuring a seamless customer experience
• Maintain up-to-date knowledge of the retail market, staying ahead of industry trends and competition
• Collaborate with internal teams to support new partners and ensure smooth onboarding
• Regularly track and report sales metrics, including performance analysis and forecasts.

REQUIREMENTS

• Fluency in German and a good level of English are essential
• Proven experience in business development or sales, ideally within a B2B setting
• Charismatic and able to capture people’s attention, engaging them in meaningful conversations
• A natural salesperson with strong persuasion and negotiation skills, capable of changing minds
• Target-driven and motivated by achieving and exceeding sales goals
• Resilient, able to handle rejection, and maintain focus on the bigger picture
• Strong organizational skills and ability to manage multiple leads and accounts simultaneously
• Experience using CRM systems and sales tools to manage client relationships effectively
• Willingness to work full-time in Barcelona.

OFFER

• Excellent remuneration package based on experience, skills and performance
• A dynamic international team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Company pension scheme contributing
• Profit-sharing bonus
• Share Save scheme to invest in the company’s future
• Generous discount on company's products
• Relocation support for those moving to Barcelona
• And many others!

In collaboration we are working with a BPO with great employee satisfaction ratings to find a Georgian-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Georgian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
• Private health and life insurance
• Monthly meal vouchers
• Monthyly transportation allowance
• Andf many more!

In collaboration we are working with a BPO with great employee satisfaction ratings to find a Macedonian-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Macedonian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
  • Private health and life insurance
  • €85 monthly meal vouchers
• €65 transport allowance

In collaboration we are working with a BPO with great employee satisfaction ratings to find a Croatian-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Croatian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
  • Private health and life insurance
  • €85 monthly meal vouchers
• €65 monthly transport allowance

in collaboration we are working with a BPO with great employee satisfaction ratings to find a Serbian-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Serbian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
  • Private health and life insurance
  • €85 monthly meal vouchers
• €65 monthly transport allowance

In collaboration we are working with a BPO with great employee satisfaction ratings to find a Ukrainian-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Ukrainian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
  • Private health and life insurance
  • €85 monthly meal vouchers
• €65 monthly transport allowance

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find a Bulgarian-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Bulgarian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
  • Private health and life insurance
  • €85 monthly meal vouchers
• €65 transport allowance

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find a Swedish-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Swedish (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Indefinite contract
• Private health and life insurance
• Monthly meal vouchers
• Transportation allowance
• And many others!

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find a Danish-speaking Team Leader.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Danish (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
• Private health and life insurance
• Monthly meal vouchers
• Monthly transport allowance
• And many others!

In collaboration we are working with a BPO with great employee satisfaction ratings to find Slovakian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Slovakian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers.
• €65 monthly transport allowance
• Relocation support (flight & hotel) from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Ukrainian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Ukrainian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• €65 monthly transport allowance
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Norwegian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Norwegian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers.
• €65 monthly transport allowance
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Danish-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Danish (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Bulgarian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Bulgarian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Hungarian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Hungarian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation this or last year
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find Hebrew-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Hebrew (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance.

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Video Content Moderator for their office in Porto. 

Location: Porto, Portugal

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding video content on a streaming platform
• Review sensitive content, sometimes involving graphic or disturbing subject matter
• Audit and update content
• Maintain broad knowledge of client products and/or services
• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

REQUIREMENTS:

• Native or Fluent in German (level C2), and C1 English level written and spoken
• 6 months of experience in a relevant field is preferred
• Ability to cover weekly shift rotation including occasional nights and weekends
• Tolerance to sensitive content in videos
• Strong computer skills
• Customer service orientation with an effective, pleasant, and professional communication style as well as patience
• Quick learning and adaptability to new processes and concepts
• Tolerance for repetitive work in a fast-paced work environment
• Analytical mindset with strong attention to detail
• Ability to work as a team member, as well as independently.

BENEFITS:

• Relocation assistance for candidates coming from abroad
• International community
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from your colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more!