Ofertas de empleo de opera

• Hotel de 4* ubicado en la Costa del Sol|Maître con experiencia en gestión de departamentos de F&B

Trabajamos con un hotel de 4* ubicado en la Costa del Sol, en pleno proceso de profesionalización como compañía desde su Dirección y Propiedad.

Para ello, nos encontramos en la búsqueda de un perfil con experiencia en el sector y en la posición, pero que además aporte una visión analítica y estratégica para cumplir con los hitos de la compañía en el corto y medio plazo.

Hablamos de un hotel de playa, cuya tipología de cliente es principalmente vacaciones y MICE.

1. Coordinación de Eventos y Banquetes: Supervisión de todos los aspectos operativos para la organización de eventos, banquetes y convenciones, asegurando que cada evento cumpla con los estándares del hotel.
2. Desarrollo de Ofertas Gastronómicas: Colaboración con el equipo de cocina para crear y actualizar ofertas gastronómicas y de bebidas, alineadas con las últimas tendencias en alta gastronomía y coctelería.
3. Gestión de Equipos: Supervisión de un equipo amplio, incluyendo la selección, formación, motivación y evaluación del desempeño de los colaboradores, asegurando un ambiente de trabajo positivo y productivo.
4. Optimización de Recursos y Costos: Análisis y gestión de los centros de ingreso y costo, buscando siempre maximizar la rentabilidad sin comprometer la calidad del servicio.
5. Desarrollo y Supervisión de Procedimientos Operativos en Sala: Creación y actualización de procedimientos de servicio en sala, garantizando la consistencia y eficiencia en todas las operaciones diarias.
6. Experiencia y Conocimientos en Software de Gestión: Uso de sistemas de gestión y puntos de venta para la administración de inventarios, ventas y reportes.
7. Atención al Cliente: Mantener una relación directa con los huéspedes y clientes, anticipándose a sus necesidades y respondiendo

Oportunidades de carrera y desarrollo profesional.

• Empresa referente sector |Posición con desarrollo profesional definido

• Empresa destacada sector inmobiliario busca incorporar para sus oficinas de Zaragoza un/a Director/a de promociones.

Las principales responsabilidades que tendrá la persona que se incorpore serán las siguientes:

• Supervisión y seguimiento de la fase ejecutiva de los proyectos de promociones residenciales y nuevos desarrollos urbanísticos, velando por el cumplimiento del presupuesto, plazo y calidades.
• Liderar procesos de licitación y adjudicación de colaboradores (constructoras, despachos de arquitectura, ingenierías, Project management, etc …).
• Colaborar con el departamento de inversión en la definición de estudios de viabilidad de nuevos proyectos.
• Gestión y seguimiento de tramitaciones con las administraciones públicas, empresas suministradoras, y demás organismos intervinientes, para la legalización final, puesta en marcha y hasta la entrega al usuario final.
• Coordinación y gestión de la fase de legalización y entrega de la promoción, con la preparación de la documentación de fin de obra y de entrega de las viviendas a los usuarios finales.
• Coordinación y gestión de las labores de preventa: puesta en marcha de la promoción
• Coordinación y gestión del servicio de postventa.
• Elaboración y/o supervisión de informes técnicos y technical due diligences en operaciones de compraventa.
• Supervisión del estado de los inmuebles y gestión de los contratos con empresas de servicios de mantenimiento, reparaciones y resolución de incidencias colaboradoras.
• Gestión y optimización de los consumos energéticos, así como relación con las compañías suministradoras.
• Reportar a dirección periódicamente sobre los avances de los proyectos en gestión.
• Resolver las incidencias técnicas que pudieran ocurrir en fase de proyecto o de explotación.
• Enfoque a cliente final y gestión de equipos.
• Gestión de la documentación técnica de los activos del porfolio.

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  Integración en equipo muy profesional, multidisciplinar, dinámico y colaborativo.
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  Proyecto estable y de largo recorrido.
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  Prometedor desarrollo profesional, estabilidad e interesantes condiciones económicas en función del perfil del candidato.

• Gestión del cambio IT, ERP, Tecnología|Empresa industrial, liderazgo presencial, gestión equipo

Nuestro cliente es una empresa dedicada a la ingeniería e instalaciones del sector industrial y construcción.

1. Gestionar la infraestructura de TI de la empresa: Supervisar las operaciones tecnológicas diarias, asegurando que los sistemas y equipos sean eficientes y estén alineados con los objetivos estratégicos de la organización.
2. Supervisar la implementación de infraestructuras tecnológicas: Planificar y ejecutar los proyectos tecnológicos necesarios, asegurando que soporten el crecimiento y la transformación digital de la empresa.
3. Liderar la implementación y el uso masivo del ERP (LIBRA): Colaborar estrechamente con el Director Financiero para maximizar la adopción del ERP y otras herramientas tecnológicas, garantizando que se utilicen de manera efectiva para mejorar los procesos del negocio.
4. Relación con clientes internos y externos: Escuchar y recoger las inquietudes de los usuarios internos, proponer soluciones adecuadas y comunicarlas tanto a la Dirección Financiera como a las empresas colaboradoras.
5. Capacitación del personal: Formar a los empleados en el uso de las herramientas tecnológicas de la empresa, incluyendo el ERP (LIBRA) y otros sistemas de gestión, para optimizar su uso y fomentar la adopción.
6. Integración y digitalización de herramientas: Maximizar la integración de diferentes plataformas tecnológicas (ERP, GMAO, Office, etc.) para avanzar en la digitalización de la empresa y la integración del dato.
7. Definir políticas y procedimientos tecnológicos: Establecer normas para la adquisición de equipos, la protección de datos, la gestión de proveedores y otros aspectos relacionados con la tecnología.
8. Gestión de la ciberseguridad: Prevenir ataques informáticos, proteger los datos de la empresa y gestionar la seguridad general de los sistemas informáticos.
9. Planes de contingencia y recuperación ante desastres: Asegurar que la empresa cuente con políticas adecuadas para la recuperación de datos y la continuidad del negocio en caso de incidentes.
10. Gestión del equipo de TI: Liderar y supervisar al equipo asignado de 2 personas, promoviendo un entorno de trabajo eficiente y colaborativo.
11. Optimización y soporte al usuario: Brindar soporte técnico a los usuarios, resolviendo incidencias y gestionando proyectos relacionados con el ERP y otras herramientas tecnológicas.

Parque actual:

• Más de 200 unidades entre PCs, portátiles y servidores.
• 95 usuarios actuales del ERP (Libra).
• 185 instalaciones de Office 365.
• 245 correos electrónicos gestionados.
• 280 dispositivos móviles gestionados.

Oportunidades de carrera y desarrollo profesional.

• Crecimiento en una empresa estable y en expansión industrial | Desarrolla liderazgo y habilidades estratégicas en producción y compras

Empresa industrial consolidada en Bizkaia, especializada en producción seriada, con un enfoque hacia el desarrollo sostenible y planes de expansión a corto plazo.

Reportando directamente al Director de Operaciones, el/la candidato/a seleccionado/a será responsable de coordinar la planificación de la producción y los aprovisionamientos, garantizando un flujo eficiente y la disponibilidad de materiales. Las funciones principales del puesto incluyen:

• Elaborar y gestionar el plan de producción, optimizando tiempos y recursos.
• Supervisar el control de inventarios y gestionar los aprovisionamientos necesarios para la continuidad de la producción.
• Negociar contratos y precios con proveedores, estableciendo relaciones de largo plazo.
• Monitorear y ajustar los planes de producción según sea necesario, minimizando tiempos de inactividad.
• Identificar y gestionar riesgos en la cadena de suministro, implementando estrategias preventivas.
• Colaborar con los equipos de calidad y producción para asegurar el cumplimiento de los estándares.

• Incorporación en una empresa estable con proyección de crecimiento.
• Rango salarial competitivo según experiencia y perfil.
• Buen ambiente de trabajo en equipo y colaboración.
• Incorporación inmediata.

• Experiencia en gestión de plataformas logísticas|Empresa líder en su sector

Empresa líder del sector logístico con varios centros a nivel nacional. En este caso, sería para su centro en Murcia.

La misión del Responsable de Plataforma Logística es dirigir, supervisar y coordinar los recursos y procesos de la operación logística asignada, cumpliendo estrictamente los acuerdos contractuales establecidos con los clientes y alineándose con las políticas y valores de la empresa. Este rol clave se orienta a garantizar la máxima rentabilidad del centro y fomentar el crecimiento y fidelización de la cuenta cliente.

Principales Responsabilidades:

1. Gestión Operativa:

• Definición de Objetivos: Trabajar en estrecha colaboración con el Director de la Unidad de Negocio (BU) para establecer y alcanzar los objetivos de la operación logística, en línea con la estrategia corporativa.
• Estructuración Organizativa: Diseñar y consolidar una estructura operativa efectiva que permita cumplir con los objetivos y optimice los recursos humanos y técnicos necesarios, siguiendo los estándares organizativos de la compañía.
• Liderazgo de Equipo: Dirigir, motivar y coordinar al equipo operativo, asegurando una planificación eficiente de las actividades diarias en función de las previsiones de demanda y asignando recursos en función de las necesidades de la operación.
• Implementación de Procesos Estándar: Asegurar la correcta implementación de los procedimientos operativos definidos en la estrategia de la Unidad de Negocio, promoviendo un entorno de trabajo estandarizado y alineado con los objetivos de calidad y eficiencia.
• Análisis y Mejora de KPI's: Evaluar los indicadores clave de rendimiento (KPI), identificar áreas de mejora y definir planes de acción correctivos, haciendo un seguimiento continuo de su implementación para optimizar el desempeño operativo.
• Gestión del Cambio y Mejora Continua: Liderar la adopción de una cultura de estandarización y mejora continua, impulsando proyectos de optimización y promoviendo un entorno de innovación en la gestión logística.

2. Gestión Financiera:

• Elaboración y Control Presupuestario: Desarrollar y gestionar el presupuesto anual de la operación asignada, analizando periódicamente las desviaciones presupuestarias e implementando acciones correctivas para asegurar la rentabilidad y sostenibilidad de la plataforma logística.

3. Gestión de Clientes:

• Relación y Fidelización de Clientes: Gestionar activamente la relación con los clientes bajo su ámbito de responsabilidad, asegurando la satisfacción y fidelización mediante la prestación de un servicio de alta calidad, y cumpliendo los objetivos de rentabilidad establecidos en los presupuestos anuales.
• Cumplimiento de Expectativas de Servicio: Supervisar que los niveles de servicio acordados se mantengan y que se cumplan los plazos y condiciones contractuales, abordando de forma proactiva las áreas de mejora y ajustando las estrategias de servicio a las expectativas del cliente.

Incorporación a empresa líder en su sector.

Salario compuesto por una parte fija y otra variable.

Vehículo de empresa.

• Minimum 3 years of successful experience in a similar leadership position |Very fluent in English

Leading international manufacturing company

Reporting Line: Direct reporting to the Regional Finance Director Europe-CIS and indirect reporting to the Country Manager.Lead and coordinate monthly financial closing operations, with particular focus on inventory and production settlements.

• Ensure accurate and timely financial reporting in compliance with IFRS and local GAAP standards.
• Manage the annual budgeting process, provide forecasts, and analyze P&L and balance sheet variances.
• Secure accurate cash flow forecasting and liquidity management in collaboration with external financing partners and the Group finance team.
• Execute detailed financial analysis, management control tasks, and continuous process improvements.
• Lead, develop, and mentor the finance team to enhance performance and foster talent growth.
• Identify and resolve accounting issues, streamline administrative processes, and ensure compliance with tax and regulatory reporting.
• Facilitate internal and external audits, and maintain strong working relationships with auditors and tax consultants.
• Ensure compliance with internal finance procedures and regulatory requirements.
• Participate in finance-related projects, including the implementation of new ERP systems, and recommend automation solutions to improve efficiency.
• Provide financial support and analysis for strategic investment projects.
• Drive improvements in the cash conversion cycle by optimizing inventory management, receivables collection, and payment terms.

• Atractive salary package.
• The final offer will depend on the real experience demonstrated through the process.
• Opportunities for professional growth and development.
• Workplace type: In the office.
• Job location: Gijón ( Asturias )
• Job managed by: Pablo Soria.

• Consolidada empresa de consultoría con fuerte presencia en Euskadi|Desarrollar proyectos de Consultoría de Operaciones en clientes industriales

Consolidada empresa que presta servicios de Consultoría de Estrategia y Operaciones con fuerte presencia en Euskadi

La persona seleccionada se incorporará al área de Operaciones, para colaborar con clientes industriales en el desarrollo de sus procesos, métodos, excelencia operacional y la organización de sus Operaciones. Sus funciones se realizarán principalmente en el País Vasco, con alto enfoque al desarrollo industrial, el desarrollo de herramientas Lean/Six Sigma, y otros proyectos avanzados. Se recibirá un nivel alto de formación y desarrollo de metodologías con las que trabajar en sus proyectos.

Oportunidades de carrera y desarrollo profesional en el ámbito de la consultoría empresarial

• Oportunidad de trabajar en una buena empresa|Gran responsabilidad y oportunidad de crecimiento

Importante empresa que distribuye en exclusiva una marca de HVAC para España y Portugal, a través de una extensa red de distribuidores.

Liderar la Activación del Patrocinio deportivo que tienen actualmente

• Desarrollar e implementar estrategias para maximizar la visibilidad y el impacto del patrocinio.
• Coordinar eventos, promociones y activaciones relacionadas con el patrocinio en puntos de venta y plataformas digitales.
• Colaborar con los departamentos de ventas, marketing y comunicación para integrar las actividades del patrocinio en la estrategia global de la marca.
• Medir el retorno de la inversión (ROI) de las activaciones y optimizar las estrategias en función de los resultados.

Gestión de Trade Marketing para España y Portugal

• Supervisar y gestionar las estrategias de trade marketing y promoción para ambos mercados.
• Desarrollar planes de activación en el punto de venta para incrementar las ventas y fortalecer la relación con los distribuidores e instaladores.
• Liderar la creación de campañas de promoción específicas para verticales clave como salud, turismo y retail.
• Definir y gestionar el presupuesto de trade marketing, asegurando un uso eficiente de los recursos y el cumplimiento de los KPIs.

Liderar y Gestionar el Equipo de Trade Marketing

• Supervisar el trabajo de los dos Especialistas de Trade Marketing (España y Portugal), asegurando que las campañas y promociones se implementen de manera eficiente y alineada con los objetivos de la empresa.
• Proporcionar coaching y desarrollo continuo al equipo, fomentando una cultura de innovación y resultados.
• Asegurar que los equipos locales se mantengan alineados con las estrategias de marketing globales y comerciales.

Colaboración con Stakeholders Internos y Externos

• Trabajar estrechamente con los equipos de ventas, marketing, finanzas y operaciones para garantizar una ejecución fluida de las iniciativas de trade marketing.
• Colaborar con agencias externas, proveedores y socios del patrocinio para asegurar que las campañas y activaciones se ejecuten con los más altos estándares.

Oportunidades de carrera y desarrollo profesional.

• Buscamos un/a Responsable de Mantenimiento |Importante compañía del sector industrial ubicada en Badajoz.

Nuestro cliente es una reconocida empresa en el sector de FMCG, con más de 1.000 empleados. Con una fuerte presencia en el mercado y un alto compromiso con la calidad, continúa expandiendo sus operaciones en Badajoz.

Resportanto al Director de Producción se responsabilizará de:

• Liderar el departamento de mantenimiento y automatización.
• Supervisar todas las operaciones y procesos de mantenimiento.
• Establecer estrategias de mantenimiento para mejorar la eficiencia.
• Dirigir y coordinar las actividades del equipo de mantenimiento.
• Garantizar el cumplimiento de las normativas de seguridad y salud.
• Trabajar estrechamente con otros departamentos para garantizar la eficiencia operativa.
• Gestionar el presupuesto del departamento de mantenimiento.
• Implementar políticas y procedimientos de mantenimiento.
• Mantenerse al día con las últimas tendencias y técnicas de mantenimiento en la industria de FMCG.

• Excelentes beneficios y tiempo libre remunerado.
• Una cultura de empresa orientada al equipo y al logro.
• Oportunidades de crecimiento y desarrollo profesional en la industria de FMCG.

In Collaboration, we are thrilled to partner with a leading financial services company in search of a talented Hebrew-speaking FX Dealer to join our dynamic team in Limassol, Cyprus! If you are passionate about financial markets and eager to contribute to a fast-paced trading environment, we want to hear from you!

Position: FX Dealer

Location: Limassol, Cyprus 

Employment Type: Full-time 

Work Model: On-site

What You’ll Do:

• Supervision and Leadership: Oversee daily dealer tasks and responsibilities, ensuring seamless operations within the trading floor.
• Market Awareness: Stay informed about daily news and developments related to the company’s trading products to make informed decisions.
• Client Account Management: Monitor client account margins and liquidation levels, ensuring clients are supported and informed.
• Market Analysis: Utilize fundamental and technical analysis to understand market trends and assist in making strategic trading decisions.
• Reporting: Generate and supervise daily, monthly, and yearly reports, ensuring accurate documentation of trading activities.
• Communication: Report any unusual events or incidents to your line manager and communicate significant market movements to dealers across different shifts.
• Technical Monitoring: Ensure price feeds are consistently operational, enabling timely trading decisions.
• Collaboration with Sales: Work closely with the Sales Department to resolve client disputes promptly and efficiently.

What You Bring:

• Language Proficiency: Native or fluent Hebrew, both verbal and written, with a good command of English.
• Educational Background: Bachelor’s degree in Economics, Finance, or a related field.
• Experience: Previous experience in a similar role within the financial sector or brokerage firms is advantageous.
• Trading Knowledge: Familiarity with trading platforms and a solid understanding of technical and fundamental analysis will set you apart.
• Availability: Willingness to work a shift rotation, Monday to Friday, from 8 AM to midnight, with 40 hours a week and two days off.

What We Offer:

• Competitive Compensation: Attractive salary package complemented by performance-based bonuses.
• Dynamic Team Environment: Become part of a supportive and friendly international team that values collaboration and innovation.
• Relocation Support: Assistance with relocation, including housing support and visa arrangements, to help you settle in smoothly.
• Career Development: Opportunities for continuous professional growth and career advancement within a leading Forex company.
• Social Activities: Participate in regular team-building events, social activities, and company outings to foster camaraderie and engagement.
• Health Benefits: Comprehensive private medical insurance and a company discount card for added perks.
• And More: Enjoy a vibrant multicultural working environment with additional benefits!

Join us in shaping the future of Forex trading as our next FX Dealer! #FXDealer #ForexCareers #Limassol

In Collaboration, we are thrilled to partner with an award-winning, multi-licensed broker offering online CFD trading across a range of markets—including FX, crypto, oil, metals, shares, and indices—as we seek to onboard a talented System Administrator to join our vibrant team in Limassol, Cyprus! If you have a passion for technology and thrive in a dynamic environment, this is the opportunity for you!

Position: System Administrator
Location: Limassol, Cyprus
Work Model: On-site
Employment Type: Full-time
Remuneration: Competitive base salary

What You’ll Do:

• System Management: Install, configure, and maintain operating systems, software, and hardware to ensure seamless operations.
• Performance Monitoring: Continuously monitor system performance, identify potential issues, and troubleshoot problems promptly to maintain system integrity.
• Network Oversight: Manage and oversee the network infrastructure, including routers, switches, and firewalls, to ensure robust connectivity and security.
• Backup & Recovery: Implement and verify data backup and disaster recovery procedures, ensuring they are functional and up to date.
• Team Collaboration: Work closely with IT team members to resolve complex technical challenges and enhance overall system performance.
• Technical Support: Provide top-notch technical support and assistance to end-users, ensuring their IT needs are met efficiently.
• Incident Reporting: Report and document any unusual events or security incidents to maintain a secure IT environment.
• Documentation Development: Develop and maintain comprehensive system documentation to facilitate knowledge sharing within the team.
• User Training: Train and guide end-users on IT systems, software, and applications to enhance their proficiency and productivity.
• Project Participation: Engage in IT projects aimed at improving system efficiency, performance, and overall business productivity.

What You Bring:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Language Proficiency: Fluent in English, both verbal and written, to communicate effectively within the team.
• Certifications: A professional certification, such as Microsoft Certified Systems Administrator (MCSA), is a plus.
• Relevant Experience: Proven experience as a System Administrator or in a similar role, showcasing your technical expertise.
• Technical Skills: Hands-on experience with Active Directory (AD), Entra, Intune, AWS, Azure, Microsoft 365, VoIP, and FortiGate technologies.
• Trading Platforms: Strong knowledge of MT4/MT5 trading platforms to support our trading operations effectively.
• Network Security: Solid understanding of network security practices and antivirus software to protect our systems.
• Versatility: Familiarity with multiple operating systems and platforms, along with strong problem-solving skills and keen attention to detail.
• Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with team members and users alike.

Why You’ll Love This Role:

• Competitive Package: Receive an excellent remuneration package based on your experience, skills, and performance.
• Dynamic Environment: Join a creative and positive team atmosphere where innovation thrives.
• Professional Development: Access guidance and tools to help you reach your full potential and grow in your career.
• Diverse Projects: Work on exciting IT projects and collaborate with a skilled and supportive team.
• Fast-Paced Culture: Be part of a dynamic, fast-paced work environment focused on innovation and efficiency.

Join us in shaping the future of online trading technology as our next System Administrator! #SystemAdministrator #ITCareers #Limassol

In Collaboration, we are excited to partner with a leading financial services company in search of a motivated Spanish-speaking Introducing Broker (IB) Manager to join their dynamic team in Limassol, Cyprus! If you are passionate about building strong relationships and driving business growth, this is the opportunity for you!

Position: Introducing Broker (IB) Manager
Location: Limassol, Cyprus
Work Model: On-site
Employment Type: Full-time
Remuneration: Competitive base salary + commissions

What You’ll Do:

• Relationship Management: Build and maintain strong partnerships with Introducing Brokers (IBs) to foster mutual business growth and success.
• Recruitment & Onboarding: Identify, recruit, and onboard new IBs, ensuring their smooth integration into our company’s operations.
• Strategic Development: Design and implement effective strategies to attract new IBs while retaining existing partnerships.
• Performance Tracking: Set performance goals and KPIs for IBs, providing tailored support to help them reach their full potential.
• Training & Support: Conduct engaging training sessions on our products, services, and market trends to empower IBs with knowledge and tools for success.
• Monitoring & Feedback: Utilize reporting tools to monitor IB performance and provide constructive feedback to enhance their results.
• Compliance Assurance: Ensure all IB activities comply with industry regulations, anti-money laundering (AML) standards, and company policies.
• Cross-Department Collaboration: Work closely with internal teams, including marketing, sales, and compliance, to provide cohesive support for IBs.
• Market Analysis: Stay ahead of market trends and competitor activities to keep our IB program competitive and relevant.

What You Bring:

• Language Proficiency: Native fluency in Spanish (both verbal and written) and fluency in English to communicate effectively.
• Educational Background: Bachelor’s degree in Business Administration, Accounting & Finance, Economics, Marketing, or a related field.
• Professional Credentials: Any relevant professional qualifications or certifications are advantageous.
• Experience: Proven track record in IB management, preferably within the FX or iGaming industries.
• Regulatory Insight: Familiarity with LATAM and SA jurisdictions will be considered a strong advantage.
• Market Knowledge: Strong understanding of forex trading, regulations, and market trends.
• Interpersonal Skills: Excellent communication, negotiation, and relationship management skills.
• Adaptability: Ability to thrive in a fast-paced, results-driven environment while maintaining a focus on strategic objectives.

Why You’ll Love This Role:

• Innovative Environment: Join a dynamic and fun workplace with a creative and forward-thinking team that values your contributions.
• Competitive Compensation: Enjoy a competitive salary based on your experience, with additional commission opportunities.
• Health Benefits: Access comprehensive medical insurance to support your well-being.
• Career Growth: Take advantage of professional development opportunities within a company that encourages growth and advancement.
• Key Player Recognition: Be recognized as a vital contributor to our company’s success and growth.
• Regulated Industry: Work with a licensed and regulated financial broker, enhancing your career in the financial services sector.

Join us in shaping the future of financial services while making a significant impact through your expertise and leadership as an Introducing Broker (IB) Manager! #IntroducingBroker #FinancialServices #Limassol

In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona! If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.

Role: WFM Business Partner (Spanish and English)
Location: Barcelona, Spain
Work Model: On-site
Employment Type: Contract
Remuneration: Competitive Base Salary

What You’ll Do:

• Client Liaison: Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.
• Collaborative Strategy: Work closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.
• Resource Management: Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.
• Mentorship: Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.
• Process Improvement: Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.
• Functional Leadership: Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.

What You Bring:

• Expertise in WFM Tools: Mastery of Verint Workforce Management, especially in intraday management.
• Experience: A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.
• Education: Bachelor’s degree or equivalent in a relevant field.
• Bilingual Proficiency: Native or fluent in both English and Spanish, with excellent communication skills.
• WFM Knowledge: Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.
• Leadership Skills: Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.
• Budgeting Acumen: Knowledge of resource and budget creation and execution, with a strategic mindset.

Why You’ll Love This Role:

• Relocation Assistance: Enjoy support for your move to Barcelona to help you settle in smoothly.
• Sign-On Bonus: Start your journey with a generous bonus to welcome you aboard.
• Health Benefits: Access private health insurance after your probation period for peace of mind.
• Meal Allowance: Benefit from a daily meal allowance to fuel your day.
• Vibrant Work Environment: Join a dynamic, multicultural team in a modern office space located in the heart of Barcelona, complete with leisure areas.
• Healthy Lifestyle: Enjoy regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.

Join a team where your expertise will make a tangible impact, and help shape the future of workforce management in a collaborative and innovative setting! #WorkforceManagement #Barcelona #BPO

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Polish-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Polish, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Engage with Customers: Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
• Document & Track: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
• Product Knowledge: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
• Escalate When Needed: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
• Process Adherence: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
• Team Collaboration: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
• Administrative Tasks: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
• Continuous Improvement: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent German, with a minimum B2 level in English.
• Customer Service Background: At least one year in customer service, ideally with experience in technical support.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Empathy & Problem-Solving Skills: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
• Ownership Mindset: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

Why Join Us:

• Competitive Package: A highly attractive remuneration package based on your skills and experience.
• Consistent Schedule: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
• Generous Time Off: 23 working days of paid annual leave to recharge and enjoy Barcelona.
• Supportive Environment: Join a dynamic, friendly team that values creativity and collaboration.
• Growth Opportunities: Access to resources and support to help you develop your skills and advance your career.

Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona! #CustomerSupport #GermanSpeaking #Barcelona

In collaboration, we are excited to work with a leading Outsourcing/BPO company in the search for a Hebrew-speaking Content Moderator to join their Lisbon team! Remote work options are also available, offering flexibility to suit your lifestyle.

Position: Content Moderator
Location: Lisbon, Portugal (Remote options available)
Employment Type: Full-time
Compensation: Base Salary

Your Role:

• Carefully review and moderate user-generated video content for an online platform
• Apply platform policies to filter, organize, and evaluate content by removing or blocking inappropriate materials

What You Bring:

• Native or fluent Hebrew and strong English skills (B2+)
• Strong critical thinking and ability to navigate sensitive content without bias
• Comfort with technology and quick adaptation to new tools
• Independence, resilience, and flexibility in a high-paced environment

What’s in It for You:

• Accommodation in a single room within shared employer-provided apartments
• Annual sponsored flights home, health insurance, and on-site cafeteria
• 3-week training program (partially compensated) with full guidance and support
• 22 days of holiday, supportive multicultural team, and opportunities for growth

Hours: 40 hours/week in rotating shifts, covering 24/7 operations.

Join this welcoming, dynamic team and make a meaningful impact with your critical skills!

Who We Are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As part of the HR Operations team you will assist in managing HR financial activities and ensuring accurate financial reporting and budgeting. This role offers hands-on experience in HR analytics, payroll processing, and workforce cost optimization.

What will the role entail?

• Responsible for the master data of Human Resources across the entire Group.
• Contact point for the different HR Departments (national and international) in order to consolidate all the HR Data.
• Support the HR Budget, last estimated and Forecast at group level to ensure proper completion within the deadlines and the objectives.
• Provide support on internal projects (e.g. optimisation / digitalisation of internal processes)
• Personnel cost and headcount planning as well as regular variance analysis.
• Payroll Cash flow monthly analysis, forecast and tracking.

What do we offer?

• Great international working environment.
• Home office depending on the position.
• Flexible working hours.
• Flexible benefits.
• Discount on the brands of the Group.