Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Support Advisor - German in Barcelona. The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide

Location: Barcelona, Spain

Employment type: permanent contract with 1-month probation period

DUTIES AND RESPONSIBILITIES:

• Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
• Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
• Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
• Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
• Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
• Demonstrate a full understanding of our client and brand values.

REQUIREMENTS:

• Fluent level of both written & spoken German (native)
• Able to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Be patient and empathic as you'll be supporting a paratransit service.
• Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
• Solution-oriented to provide the correct and best outcome for the customer.
• Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.
• Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

• OFFER:

• Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
• Option to sign up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialized LinkedIn training courses.
• Location: Barcelona, Spain.

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

• Graduated with a College/University degree.
• Qualifications in economics/ finance or any related field is a plus.
• Excellent command of the English and Japanese languages, both verbal and written (C1)
• Relevant experience background in the forex industry would be considered as an advantage.
• Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
• Excellent communication and interpersonal skills.
• Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
• Works independently and as a part of a team with a willingness to ensure results are achieved.
• Ability to work under pressure and meet deadlines.
• Ability to work effectively in an office-based environment.

REQUIREMENTS:

• Assists customers to open trading accounts.
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
• Handles welcome calls/call-back requests.
• Maintains contact with existing clients to ensure high levels of client satisfaction.
• Provides general information regarding platforms and services offered.
• Handling of back-office queries.
• Supporting clients with technical and troubleshooting issues.
• Dealing with customer complaints promptly and effectively.
• Providing support and troubleshooting on Meta Trader platforms.
• Liaising with all departments to resolve issues.
• Suggests ideas and action to develop the market.
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
• Forwards any issues or requests to the head of the department and/or the appropriate department.
• Educates the customer where applicable.
• Ability to work in a dynamic and multicultural environment.

BENEFITS:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Working Permit arrangements for the employee
• Company’s Group Discount Scheme
• Free Parking
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Site Acquisition Consultant to join their team in Hanover or Dusseldorf office.

Location: Hanover, Germany or Dusseldorf, Germany

Employment type: Full-time

Remuneration: Base salary + commissions

DUTIES AND RESPONSIBILITIES:

• Searching for suitable locations for telecom antennas and identifying potential landlords
• Completing site visits by travelling to identified locations and capturing geospatial data and visual reports
• Successfully signing lease agreements with landlords through negotiating terms
• Maintaining up-to-date information in our custom software
• Thriving in an international environment alongside other talented and innovated individuals

REQUIREMENTS:

• Native level of German (C1) with fluency in English
• Ability to travel throughout Germany for business
• Sales or negotiations experience
• Extraordinary negotiations skills are an absolute necessity
• Great communication skills
• Computer skills with sound knowledge of Microsoft Office package
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Erasmus programme
• Guidance and tools to reach your full potential
• In-house trainings, considered the best in the industry

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Lease Consultant in Dusseldorf, Germany or Dublin Ireland

Location: Dusseldorf, Germany or Dublin Ireland

Work model: Hybrid after 6 months, details to be discussed

Employment type: Full-time

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Achieving targets and enjoying uncapped commission
• Preparing proposals and negotiating contract terms with property owners via phone calls in regards to possible setup of telecom antennas
• Following up with property owners and getting commitments
• Being organised and updating MD7’s internal database
• Thriving in an international environment alongside other talented and innovated individuals.

REQUIREMENTS:

• Native-level of German and basic English fluency
• Enthusiastic with a desire to learn
• Sales and negotiations background is needed
• The ability to work independently while also being a team player
• Computer skills with proficiency in Excel, Outlook and Word

OFFER:

• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Relocation support (applicable for Dublin office only)
• Hybrid model
• Gym membership
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian-speaking Customer Service Advisor to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Customer support to German-speaking customers by phone, email, chat and social media channels

Support our merchants for all questions and inquiries about our product and service

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Good and customer-friendly service is the highest priority for you
• Curious and persistent in solving issues
• Organised and can keep a cool head even in stressful situations

OFFER:

• Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
• Days off: 2 days (rotative)
• Workload: 40h/week (full time)
• A dynamic and creative team with a positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration

In collaboration we are working with a renowed company in the semiconductor industry in Asia. Are you an experienced sales professional with deep knowledge of ultra-high purity components? We’re looking for a dynamic Key Account Sales Manager to lead customer expansion, develop new distribution channels, and grow our presence in the semiconductor market. Based in Germany, ideally in the South, you will take charge of key clients and secure existing distribution channels while actively seeking new customers.

Key Responsibilities:

- Lead the expansion and development of the direct customer base while maintaining strong relationships with distributors.

- Identify and establish new distribution channels and explore untapped market potential.

- Conduct market analysis, monitor product specifications, and provide product training to distributors.

- Implement strategies to maximize market opportunities and drive growth.

- Participate in trade fairs and sales events, leading the planning and execution to increase brand visibility and customer engagement.

Must-Have Requirements:

- Degree in Mechanical Engineering, Control Engineering, or a related field.

- 10+ years of experience in sales of ultra-high purity components, with extensive market knowledge in the semiconductor industry.

- Willingness to travel within Europe.

- Strong proficiency in English; German language skills are a plus.

- Proven ability to operate independently, with strong organizational and communication skills.

Ideal Candidate Profile:

- Self-motivated and proactive with a strategic mindset for customer expansion.

- Strong team player with excellent communication and organizational abilities.

- Corporate thinker, ready to make an impact on the company's growth.

Join a team that is committed to innovation and excellence, and take the next step in your sales career by driving success in the semiconductor industry!

In collaboration we are working together with a renowned Asian company in the Semiconductor industry. Are you ready to build meaningful relationships while delivering exceptional service in the fast-paced semiconductor industry? We’re looking for an Inside Sales Representative to join our dynamic team! You’ll be the go-to contact for 2-3 key clients, managing everything from order processing to client communication, ensuring seamless experiences and long-term partnerships. This role offers the flexibility of working from home with periodic client visits in Austria (1-2 months).

Key Responsibilities:

- Serve as the primary contact for 2-3 semiconductor clients, building and nurturing relationships.

- Handle inside sales activities remotely, including client communication, order management, and ensuring timely delivery.

- Collaborate closely with clients to understand their needs, offering tailored solutions and support.

- Travel for in-person client visits to strengthen partnerships and address specific business needs.

- Effectively communicate product info, technical solutions, and updates while working with technical and sales teams to meet client expectations.

- Maintain accurate records of client interactions and monitor sales performance, seeking opportunities to drive additional value.

What You Bring:

- 2-3 years of sales experience in the semiconductor industry (must understand how semiconductors are crafted).

- Strong technical knowledge and client relationship management skills.

- Proactive and independent working style, with excellent communication and organizational abilities.

- Willingness to travel to Austria once every 1-2 months.

- Fluency in German and English is essential.

Ideal Candidate Profile:

- Strong customer-focused mindset.

- Detail-oriented with a proactive approach to managing orders and client needs.

- Self-motivated, eager to understand and stay updated on semiconductor products.

- Enjoys building long-term relationships with clients.

Join us in delivering outstanding solutions to the semiconductor industry while working in a flexible and client-focused role!

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Sales Team Lead to join their team in Dublin.

Location: Dublin, Ireland

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Lead and coach a team of Lease Consultants, ensuring productivity and quality
• Delegate tasks and foster a collaborative work environment
• Track and manage team performance, ensuring alignment with department goals
• Set performance targets and conduct regular reviews
• Collaborate with HR on performance and personnel issues
• Identify project challenges and develop innovative solutions
• Manage resources, timelines, and client expectations for successful project delivery
• Maintain open communication with clients to ensure objectives are met
• Coordinate client requests and process improvements with the team
• Create and present performance reports to stakeholders
• Identify improvement areas using data insights and update reporting processes as needed.

REQUIREMENTS

• Expert-level proficiency in spoken and written German, with fluency in English
• Minimum of 1 year of team leadership experience
• Previous experience in sales, negotiation, or B2B phone sales
• Solution-oriented with proven negotiation and persuasion abilities
• Demonstrated ability to lead and execute an effective sales process
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Analytical mindset with a focus on accuracy
• Must be confident in placing outbound sales calls
• Experience in the mortgage, insurance, or real estate sectors will be considered as a plus
• Sense of ownership and accountability
• Ability to foster a proactive team spirit
• Decisiveness and leadership
• Computer literate with sound knowledge of Microsoft Office package.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Increasing holiday entitlement
• Health and Dental Insurance
• Gym Membership Allowance
• Private retirement savings account (PRSA)
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Access to the Taxsaver scheme
• Participation in company-wide competitions, monthly team events, quarterly company events, and quarterly company-sponsored volunteer events
• Internal development opportunities across international offices
• And many others!

In collabboration we are partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards. This involves assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and justifying these ratings in writing. The aim is to refine the quality of assessments over time.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
• Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
• Provide thorough, written explanations to support your ratings and enhance overall rater quality
• Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
• Conduct peer audits as part of the quality process and assist in training initiatives when needed
• Collaborate with team members to share insights and best practices, driving continuous improvement
• Manage multiple assignments independently, balancing various tasks with minimal guidance
• Assist the team lead or manager during the interview process for future hires
• Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
• Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.

REQUIREMENTS:

• Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level)
• Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
• University degree would be an advantage but is not required
• Computer literate & being comfortable using G Suite, particularly Google Sheets
• Highly detail-oriented with a rigorous and analytical approach
• Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
• Willingness / ability to work flexible shifts. Strong sense of logic and sound decision-making abilitiesWork schedule: shift rotation, Monday to Friday, 08:00 AM to 8:00 PM. 40 hours of work per week (2 days off).

OFFER:

• Lunch vouchers 7,63 EUR per day
• 100 EUR transportation allowance or company shuttle
• Health and dental insurance
• Above-average base salary (x 14 months)
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading financial services company who are looking to recruit a Dutch-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Dutch both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Norwegian for their Malta office.

Location: Qormi, Malta (office) OR remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Norwegian both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable – commitment is one of our core values
• Eagle eyed with great attention to detail
• Empathy about people – you will be working with securing the online safety our customers and their users
• Ideally interested in marketplaces, shared economy and new technology
• Previous experience in content moderation, customer care and/or online business is a plus.

BENEFITS:

• An opportunity to make a positive impact on the digital world, by making the internet a safer place
• A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
• Career opportunities within a management or expert field
• Additional vacation days
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Refer a friend bonus scheme.
• Comprehensive training and constant feedback
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures
• Relocation packages for international applicants.

In collaboration we have partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Dutch speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native Dutch
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno or remotely anywhere in Czech Republic.

Work model: remote anywhere in Czech Republic

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
• Ability to work in shifts, also night shifts, in a fast-paced environment
• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
  
• Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
• Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
• 4 free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Hungary and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work from Hungary
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Bosnia and Herzegovina. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Bosnia and Herzegovina

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Bosnia and Herzegovina and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work in Bosnia and Herzegovina
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Slovenia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are looking for a Sales Manager with Chinese to drive sales efforts and strengthen channel partnerships in international markets. The successful candidate will develop and implement effective sales strategies aligned with the company's goals, manage key accounts, and explore new market opportunities.

Location: Sydney, Australia.

Job Description:

Key Responsibilities:

- Develop and execute sales strategies to achieve sales targets, ensuring alignment with the company's strategic objectives.

- Maintain and enhance existing channel partnerships in the assigned region, improving customer relationships and expanding new channels as needed.

- Manage direct sales to key accounts, while proactively seeking new customer opportunities through various sales channels.

- Collect and analyze market information, staying updated on industry trends, customer needs, and competitor activities.

Must-Have Requirements:

- Passion for overseas sales, with strong execution and decision-making abilities.

- Bachelor’s degree or above, with the ability to communicate effectively with international clients.

- Familiarity with international trade processes, documentation, and market-related policies, regulations, and conventions.

Required Skills:

- Sales Management

- Market Analysis

- Client Relationship Management

- Strong communication and teamwork skills

Candidate Profile:

- Highly driven, with a strong passion for global sales.

- Proven ability to manage client relationships and navigate international markets.

- Excellent organizational, communication, and negotiation skills.

Join us to grow our global presence and make a significant impact in international sales!

In collaboration we are seeking an experienced Country Manager with chinese to drive our sales efforts in the Dubai market. This role is responsible for developing and implementing sales strategies, building strong customer relationships, and managing direct sales and channel partnerships. The candidate will play a critical role in achieving sales targets, expanding new channels, and enhancing the company's market presence.

Location: Dubai, UAE

Key Responsibilities:

- Develop and execute sales strategies in alignment with the company’s strategic goals to achieve sales targets in the Dubai market.

- Manage and enhance existing channel partnerships and expand new channels as necessary to improve customer relationships and channel structures.

- Lead direct sales to key accounts and explore new customer opportunities through multiple channels.

- Collect and analyze market trends and provide insights to support strategic decision-making.

Requirements:

- Bachelor’s degree or higher, with fluency in chinese. Fluency in English and Arabic is a plus.

- Passion for overseas sales, with strong execution, learning, communication, and teamwork skills.

- Familiarity with international trade processes, including foreign trade documentation, and knowledge of market policies, regulations, and conventions.

- Experience in the security or smart building industries is preferred, with knowledge of companies like Haikang, HIKVISION, Dahua, Huawei, and others.

Required Skills:

- Sales Management

- Market Analysis

- Client Relationship Management

Candidate Profile:

- Strong enthusiasm for overseas sales and a results-driven approach.

- Excellent problem-solving and decision-making skills.

- Ability to work both independently and as part of a team.

- Flexibility to adapt to a dynamic market environment.

Join our team to lead our growth efforts in the dynamic Dubai market!

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Field Service Specialist to join their team.

Location: Hanover, Stuttgart, Dusseldorf, Nuremberg, Mannheim, Frankfurt - Germany

Work model: remote from any of the above listed locations

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Validate sites together with other internal departments
• Plan & coordinate of site visits with landlords/municipalities
• Train new hires on Field Services procedures
• Plan & coordinate site inspections with landlords, municipalities and partner construction companies
• Plan the most efficient routing to save time & costs
• Execute site visits (on site photos, access inspection, evaluate access for trucks/crane) including accompanying documentation
• Meet with landlords/municipalities, and answer site acquisition process related questions
• Execution of B2B's, meeting with all involved parties onsite.

REQUIREMENTS:

• Native level German, both oral and written. Fluent in English
• Previous B2B sales experience will be considered as an advantage
• Great communicator with highly developed negotiation skills
  
• Comfortable using various channels to communicate with the clients, and in particular, over the phone
• Computer literate with sound knowledge of Microsoft Office package
• Minimum High school qualification. A college degree will be considered as an advantage
  
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
• Valid driving license and ability & willingness to travel.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential.

In collaboration we are searching for an Account Development Representative with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: remote

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Proactively source and close revenue within your book of business
• Educate your accounts on the value of work management platforms
• Develop and leverage customer relationships to expand usage with the new teams and departments.
• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend with the client brand we represent.
• Use client-provided and self-guided training resources to stay up to date on knowledge of the product
• Use data to manage, review, report on pipeline to manager each week, which includes a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly target.
• Record customer interactions and engagement in CRM tool.
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Use data to drive planning and success internally
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

REQUIREMENTS:

• Fluent in German C1 (speak, read and write)
• Strong time and project management organizational skills
• 1-2 years’ experience in an account development/sales role(Saas)
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills.
• Experience with setting and exceeding sales goals
• Lateral thinking, coachable and ability to adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account development or prior experience in sales/technology is preferred
• Proficiency with using a sales platform a plus

OFFER:

• Structured training & career development plan
• Paid Parental Leave?(Up to 6 weeks for Maternity and Paternity)
• Paid Childcare/Dependent Care
• Education Reimbursement?
• Comprehensive VHI cover from day 1
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Personal Hardship Loan Program?
• Rockstar Awards, Spot Prizes and Tenure Awards!
• 24/7 Employee Assistance Program and Modern Health App

In collaboration we are searching for an Business Development Representative with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team.

• Position: Business Development Representative
• Location: Dublin, Republic of Ireland
• Work model: Hybrid, 3 days per week at the office (after initial training)
• Employment type: Full-time
• Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Drive growth by creating sales-qualified opportunities and showing prospects how the product can revolutionize client's business
• Proactively source new opportunities using cutting-edge technology and innovative approaches
• Qualify leads and seamlessly hand them over to Account Executives for closing
• Build long-lasting, impactful relationships with key stakeholders
• Stay on top of daily, weekly, and monthly performance metrics
• Engage prospective clients through multiple channels, including phone, email, and LinkedIn
• Consistently achieve sales goals and contribute to overall team success
• Be a passionate advocate for company's product and services, generating interest and assessing the perfect fit for both parties
• Quickly become an expert in company'sofferings, staying updated on the latest developments and services provided.

REQUIREMENTS:

• Fluent in both German and English, with strong communication skills in both written and spoken forms
• A burning passion for a career in sales
• Minimum 1+ years of experience in B2B/BDR (SaaS)
• Experience with Salesforce is a plus but not mandatory
• A growth mindset with a positive attitude, open to feedback and continuous improvement
• Impeccable attention to detail and the ability to stay organized.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Comprehensive health cover starting from day one
• Education reimbursement to support your growth
  
• Child/Dependent care reimbursement to help manage work-life balance
  
• Personal Hardship Loan Program for extra support, when needed
• Access to a 24/7 mental health and employee assistance program
• Bike to Work Scheme and Taxsaver Leap Card Scheme
• Recognition programs for top performers and long-tenured employees
• And many others!!!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Chat Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part-time (minimum 20 hours a week)

DUTIES AND RESPONSIBILITIES:

• No phone-related duties
• Handle incoming message requests from customers of a payment platform, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper - intermediate Dutch (B2) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in a team
• Service-oriented profile with a focus on problem-solving
• Ability to work shift hours/ part-time (to the extent legally possible), adapting fast to change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more
• OVP (Compulsory Health Examination): Full coverage.
• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
• Attractive compensation and allowances- Basis role and experience.
• Annual Leave – 4 calendar weeks of paid leave.
• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Croatia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 55 EUR monthly meal vouchers
• 15 EUR monthly Work From Home allowance
• 15 EUR night shift
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• EUR 20 overtime add on
• Fully remote work from Croatia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential