Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading multinational technology BPO business that is looking for a Trainer (Swedish)in Riga.

The Trainer role is vital for delivering high-quality pre-process and process training to new hires, ensuring they are well-prepared for their roles. This position focuses on upskilling and updating the project knowledge of BAU teams, using effective learning methodologies to enhance overall performance. By running PKTs and collecting evidence for knowledge improvement, the Trainer contributes to continuous development and operational excellence. This role is crucial in maintaining a knowledgeable and proficient workforce, supporting the organization's goals and ensuring a high standard of service delivery.

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Plan, develop and facilitate internal training for new and existing personnel.
• Provide support to the training manager in establishing, measuring, and monitoring key training metrics
• Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee’s progress and overall performance during training
• Provide constructive coaching and feedback to associates
• Training effectively and efficiently
• Design and evaluate training and performance interventions (pre and post training assessment)
• Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams
• Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
• Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
• To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
• Publish daily / weekly / monthly reports to stakeholders
• Maintain historical data for the associates trained

REQUIREMENTS:

• Near native Swedish (C1) fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems
• Good communication skills
• Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More
• Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
• Excellent written and verbal communication skills
• Must possess good presentation skills
• Excellent Organizational and planning skills
• Good understanding of Group Dynamics (diversity)
• Experience in MSOffice applications like Word/Excel/PowerPoint
• Analytic and Results Oriented
• Strong experience in presentation skills
• Experience in Customer Support/Customer Relationship/Customer Service
• 2+ Years experience as trainer in customer service environment
• At least 1 year of working experience in a fintech, banking or a related field is required for this position.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

In collaboration we are working with a leading B2B solution provider who are looking to recruit a Head of Workforce Management & BI for their brand new offices in Bucharest.

Location: Bucharest, Romania

Work model: on-site

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Develop and implement workforce management strategies, policies, and procedures to meet business objectives
• Forecast staffing needs to ensure operational demands are met with the right talent
• Manage scheduling processes using tools like UKG – Virtual Roster, Pit Manager, and Turnstiles software
• Monitor workforce data, identify trends, and recommend improvements in staffing and shift patterns
• Collaborate with internal departments to align workforce management with business goals
• Lead, coach, and motivate workforce management and business intelligence teams
• Provide regular reports on staffing, labor costs, overtime, and employee satisfaction to senior management
• Manage the workforce management budget efficiently
• Drive continuous improvement and best practices across workforce management processes
• Develop and implement training programs for the workforce management team
• Build productive relationships with senior leaders and external partners
• Ensure compliance with company policies and standards and report any violations.

REQUIREMENTS:

• Minimum of 3 years of experience in same / similar role
• Proficiency in English (written and verbal). Knowledge of Romanian will be considered as an advantage
• Bachelor’s Degree preferred or equivalent experience in a relevant field
• Advanced skills in Microsoft Office tools (Excel, Word, PowerPoint, Outlook)
• Proven leadership experience managing high-performing teams
• Strong decision-making and interpersonal skills
• Familiarity with Romanian Labor law
• Experience in iGaming or Live Casino is a plus but not required.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Comprehensive benefits including private health insurance, daily office meals, weekly therapeutic massage, welness subscription card, and a quarterly bonus
  
• Career development opportunities with continuous growth and improvement within a leading international tech company
• Comprehensive training following high industry standards
• Friendly and supportive work environment
• Exceptional growth opportunities within an international company
• And many more!

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialist to work remotely in Hungary. The successful candidates would review incoming invoices and payment reminders from the client's partners, correspond with partners, and engage in internal communication with colleagues and superiors in the internal client team. Currently, communication with partners is conducted via email.

Location: Remote/work from home in Hungary

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Checking invoices against purchase orders, contracts, and delivery receipts to ensure correct quantities, pricing, and terms
• Accurately entering invoice details into the financial or ERP system
• Investigating and resolving any discrepancies or issues with invoices, such as incorrect amounts or missing information
• Ensuring that all invoices comply with company policies and relevant legal or tax regulations
• Maintaining accurate records of all invoices processed and ensuring documentation is properly filed
• Liaising with vendors, suppliers, and internal departments to resolve invoice-related queries or disputes.

REQUIREMENTS:

• Native or fluent in Dutch, both verbal and written
• Residing in Hungary and being able to take on a job legally without the company's support
• A high school diploma or equivalent; an associate's or bachelor's degree in accounting, finance, or a related field is a plus.
• Prior experience in invoicing, accounting, or bookkeeping roles; familiarity with accounts payable processes.
• Strong attention to detail and accuracy in verifying invoices and identifying discrepancies.
• Excellent organizational skills to manage a high volume of invoices and ensure timely processing.
• Good written and verbal communication skills for interacting with vendors and internal teams.
• Ability to analyze and resolve invoice discrepancies effectively.
• Strong problem-solving abilities to manage any issues that arise during invoice processing.
• Knowledge of tax regulations, accounting principles, and company policies related to invoicing.
• Working schedule: shift rotation, Monday to Saturday.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Hungary
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a leading investment firm offering Forex and CFD trading companies. We are looking to recruit a Business Development Executive with Farsi for their Limassol office.

Location: Limassol, Cyprus.

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Identify sales targets
• Present our products and services to new and existing clients
• Conduct market research on a regular basis
• Identify key markets and provide with their input
• Build strategies for specified markets
• Plan webinars, seminars and promotions for targeted markets
• Maintain good working relations with existing and new clients
• Arrange meetings with existing and prospective contacts
• Attend major industry events
• Document business development activities.

REQUIREMENTS:

• Bachelor’s degree in Business Administration or any other related field
• 1+ years in a similar role within the financial sector
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Able to work under pressure
• Ability to work under pressure and meet pressing deadlines
• The ability to travel is a must
• Must be eligible to work in Cyprus.

BENEFITS:

• Salary dependent on candidate's profile and experience
• Company health insurance
• 13th salary
• Modern working space at a central and convenient location in Limassol close to the highway
• Friendly multinational environment comprising a combination of younger enthusiastic and more experienced colleagues
• Opportunities for professional learning and growth
• Shifts: 24/7 from 08 AM - 04 PM, 04 PM-midnight, midnight - 08 AM (shift allowance).

In collaboration we are seeking a dynamic and experienced Product Director to take full ownership of product-related operations within our company. You will manage everything from product planning and selection to procurement, scheduling, operations, and inventory control. Your role will be critical in driving the success of our merchandise across various categories, ensuring we meet business goals and exceed market expectations.

Key Responsibilities:

- Comprehensive Product Management: Oversee all product-related tasks including planning, procurement, and operational strategies, ensuring product launches, sales, and inventory control are effectively managed.

- Procurement and Budgeting: Develop and manage annual procurement plans and expense budgets, continuously reviewing goals and adjusting action plans to achieve targets.

- Planning and Market Strategy: Guide the planning department using market research and industry expertise to create annual product plans, thematic marketing campaigns, and launch schedules.

- Cross-Departmental Collaboration: Work closely with various teams to finalize product selections and ensure items are successfully brought to market.

- Inventory Optimization: Partner with the merchandise department to optimize product structures, reduce out-of-stock rates, and maximize capital efficiency.

- Sales Strategy and Product Operations: Collaborate with the sales department to develop and implement promotion strategies that align with sales targets and elevate brand visibility.

Requirements:

- Experience: A minimum of 5 years of experience in merchandise category management within the cosmetics, fashion accessories, home goods, or fast-moving consumer goods (FMCG) industries.

- Education: Bachelor's degree or higher in a related field.

- Expertise: Deep knowledge of product planning, procurement, and management, with a keen ability to identify market trends and adjust strategies accordingly.

- Skills: Strong leadership, communication, and negotiation skills, with a proven track record of executing projects and driving results.

- Mindset: Flexible, logical thinker with a consumer-focused approach and the ability to thrive in dynamic market conditions.

- Language: Fluent in English, with experience managing Middle Eastern or international product lines preferred.

Candidate Profile:

- Leadership and Team Management: Ability to inspire and guide teams to meet and exceed objectives.

- Results-Oriented: Driven by data and metrics, always striving to improve product and sales performance.

- Market Enthusiast: Passionate about understanding consumer behavior and staying ahead of market trends.

- Adaptability: Thrives in fast-paced environments and enjoys collaborating with cross-functional teams to bring products from concept to market.

Join us in a pivotal role where you’ll be at the forefront of our product strategy, shaping the future of our product offerings!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency status
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

BENEFITS:

• 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
• Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
• Affordable accomodation provided by the employer
• Sponsored yearly flight back home
• Cafeteria on site
• Training paid about 50%
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

In collaboartion we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to Content Creators/Influencers across Social
• Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools.
• Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them;
• Provide product and tool support to improve clients experience;
• Identify trends and solve problems facing multiple SMB clients.

REQUIREMENTS:

• Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer
• Cafeteria on site
• Training paid
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

In collaboration we are  working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Junior Campaign Specialist for their Barcelona office.

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary & incentives.

DUTIES AND RESPONSIBILITIES:

• Act a reliable consultant with partners to onboard and help develop successful pay per click (PPC) campaigns
• Identify and assess accurately our partners' needs and goals
• Create opportunities for maximising spend, upsell & sustainability
• Handle a high volume of potential clients on a daily basis through phone call Manage and engage proactively by phone our large portfolio of prospective partners on a day-to-day basis.

REQUIREMENTS:

• Native in Danish, both oral and written. Fluent in English (at least B2 level)
• Holder of a Bachelor's degree or equivalent (Master's degree in the field of Marketing, Digital Marketing or Communications will be considered as a strong advantage)
• 1 - 2 years' experience in sales and/or online advertising
• Willingness to go above and beyond in terms of productivity, readiness, sustainability, task points, compliance & customer satisfaction KPIs.
• Excellent communication, presentation and persuasion skills to pitch through the phone and deliver compelling proposals
• Demonstrated time management skills with the capacity to plan out efficiently and independantly your day
• Solid analytical skills
• Strong Client-focused orientation with a genuine interest in customer interaction and a sense of ownership in achieving business goals
• Capacity to be a team player as well as work independantly
• Ability to thrive in a highly dynamic and ever changing in fast-paced environment
• Working schedule: Monday to Friday, 39 hours a week.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Full-time & permanent contract
• Referral Program
• Relocation support
• Hybrid model
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish-speaking Digital Marketing Consultant for their Barcelona office.

As a Digital Marketing Consultant your role is to identify and apply the appropriate advertising solutions through an active collaboration with Danish companies and Digital Marketing & Online Advertising Agency Partners. You would work with a wide variety of advertisers, and deliver the optimal digital advertising solution for each customer.

Full time position (39h per week, Monday to Friday)

Permanent Contract.

Location: Barcelona, hybrid.

DUTIES AND RESPONSIBILITIES:

• Implement creative ways to improve our client companies and agency relationships, by tailoring and sharing performance-enhancing suggestions, and upsell or promoting other Google products
• Provide strategic advice and help businesses and agencies get the best ROI on their clients’ advertising investment by working closely with them in a consultative role
• Consistently deliver against assigned quota, while prioritizing and delivering outstanding customer sales experience
• Communicate with the customers proactively, via phone, video conference, and email.

REQUIREMENTS:

• BA/BS degree and/or equivalent practical experience
• Excellent level of Danish (C2)
• Ability to speak and write English fluently and idiomatically
• +1 Years of experience in digital marketing, preferably building and optimising PPC Campaigns
• Minimum 0-1 Years of experience in Sales
• Knowledge of Google products such as Ads, AdSense or YouTube
• A team player with leadership and high communication skills
• Strong presentation, analytical and problem-solving skills
• Passionate about Marketing, Technology, and online Advertising, with a desire to learn and develop.

BENEFITS:

• A permanent presence of coaches who will facilitate your personal and professional development
  
• Established career path to grow within the project
• Continuous training and certifications within Google products
• Bi-weekly, monthly or quarterly contests
• Employment with the world’s largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
• Relocation support
• Private health insurance
• And many others!

In collaboration we are working with a leading entertainment industry company which is looking to recruit an experienced and German-speaking Business Development Manager for their Barcelona office.

Location: Barcelona, Spain

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Cold call potential independent retailers to introduce the value of a business partnership
• Present and demonstrate the benefits of partnering, showcasing the advantages of client's offer
• Identify key decision-makers and quickly build strong, trusted relationships
• Understand client needs and tailor solutions to match their business goals
• Manage the full sales cycle from prospecting to closing deals, ensuring a seamless customer experience
• Maintain up-to-date knowledge of the retail market, staying ahead of industry trends and competition
• Collaborate with internal teams to support new partners and ensure smooth onboarding
• Regularly track and report sales metrics, including performance analysis and forecasts.

REQUIREMENTS

• Fluency in German and a good level of English are essential
• Proven experience in business development or sales, ideally within a B2B setting
• Charismatic and able to capture people’s attention, engaging them in meaningful conversations
• A natural salesperson with strong persuasion and negotiation skills, capable of changing minds
• Target-driven and motivated by achieving and exceeding sales goals
• Resilient, able to handle rejection, and maintain focus on the bigger picture
• Strong organizational skills and ability to manage multiple leads and accounts simultaneously
• Experience using CRM systems and sales tools to manage client relationships effectively
• Willingness to work full-time in Barcelona.

OFFER

• Excellent remuneration package based on experience, skills and performance
• A dynamic international team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Company pension scheme contributing
• Profit-sharing bonus
• Share Save scheme to invest in the company’s future
• Generous discount on company's products
• Relocation support for those moving to Barcelona
• And many others!

In collaboration we are working with a BPO with great employee satisfaction ratings to find Slovakian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Slovakian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers.
• €65 monthly transport allowance
• Relocation support (flight & hotel) from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Ukrainian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Ukrainian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• €65 monthly transport allowance
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Norwegian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Norwegian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers.
• €65 monthly transport allowance
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Bulgarian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Bulgarian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a BPO with great employee satisfaction ratings to find Hungarian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Hungarian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation this or last year
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find Hebrew-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Hebrew (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Indonesian speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Indonesian, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Have a strong work ethic, be open to learning new things
• A desire to provide exceptional customer service
• Excellent communication skills
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team.

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high-level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time

REQUIREMENTS:

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday

BENEFITS:

• 24 working days annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team-building activities
• Professional and personal development opportunities in a fast-growing environment

In collaboration we are working with a leading B2B solution provider who are looking to recruit Italian-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in Italian (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading financial services company who are looking to recruit a Customer Sales & Support Agent with Slovenian for their Paphos office.

Location: Paphos, Cyprus

Employment type: Full-time

Remuneration: Base salary + commission.

DUTIES AND RESPONSIBILITIES:

• Promote the company's products and service
• Strong customer service orientation with excellent communication and interpersonal skills, able to build rapport and establish trust with customers
  
• Increase chances of future sales
  
• Ensure clients receive the highest level of service at any moment given
• Assist customers via phone, email, and chat, providing detailed product information and resolving issues
• Meet and exceed sales targets and goals
• Collaborate with team members to achieve sales objectives
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

REQUIREMENTS:

• Proficiency in Slovenian. B2 level in English (and higher)
• Secondary education with a school-leaving examination or higher
• Hardworking, independent, and resilient
• Fast learner with a motivated, target-driven mindset
• Excellent communication and interpersonal skills
• No prior experience required; comprehensive on-site training provided
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Join a supportive and energetic team in client’s Paphos office
• Relocation Package: Extensive package including flight expenses and paid accommodation
• Additional bonuses for hard work and dedication
• Enjoy hours that fit your lifestyle
• Opportunities for advancement within the company
• Participate in events that foster a fun and friendly work environment
• And many others!

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:
• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility, friendliness, resilience, independence, reliability
• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Hebrew-speaking Content Moderator for their Lisbon office.

Location: Lisbon, Portugal (client willing to consider remote work as well)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Review user-generated video content for an online platform
• Delete and block content according to the policies, as well as filter, organise, and evaluate it.

REQUIREMENTS:

• Native/fluent in Hebrew, both oral and written
• Upper-intermediate level of English (B2)
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team.

OFFER:

• Affordable accomodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• Full-time job 40 Hours per week (8 hours per day with an additional lunch break hour) on a weekly rotational shift pattern covering operating hours 24/7
• Health insurance
• Cafeteria on site
• 3 week training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Hebrew-speaking Content Moderator for their Lisbon office.

Location: Lisbon, Portugal (client willing to consider remote work as well)

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Review user-generated live video content for an online platform
• Ensure that minors under the age of admission are not making use of the Livestream function
• Delete and block content according to the policies, as well as filter, organise, and evaluate it

REQUIREMENTS:

• Native/fluent in Hebrew, both oral and written
• Upper-intermediate level of English (B2)
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team

OFFER:

• Affordable accomodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• Full-time job 40 Hours per week (8 hours per day with an additional lunch break hour) on a weekly rotational shift pattern covering operating hours 24/7
• Health insurance
• Cafeteria on site
• 3 week training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Hebrew-speaking Content Moderator for their Lisbon office.

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Review Ads for an online platform
• Delete and block content according to the policies, as well as filter, organise, and evaluate it

REQUIREMENTS:

• Native/fluent in Hebrew, both oral and written
• Upper-intermediate level of English (B2)
• No resident card required - Israeli citizens with a Job Seeker visa which they managed to obtain by themselves are accepted
• Computer literate with the ability to adopt new knowledge quickly
• Comfortable with reviewing content that may be deemed inappropriate, violent and/or contain explicit material without bias
• Strong critical and contextual thinking skills
• Ability to work in a fast-paced environment with high volumes and changing demands
• Ability to work independently, with minimal supervision, and as a part of the team

OFFER:

• Affordable accomodation in single rooms in shared apartments provided by the employer
• Sponsored yearly flight back home and return of flight costs to Portugal
• Full-time job 40 Hours per week (8 hours per day with an additional lunch break hour) on a weekly rotational shift pattern covering operating hours 24/7
• Health insurance
• Cafeteria on site
• 2 week training partially compensated by the employer
• Holiday of 22 days per year
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential