Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Sales Team Lead to join their team in Dublin.

Location: Dublin, Ireland

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Lead and coach a team of Lease Consultants, ensuring productivity and quality
• Delegate tasks and foster a collaborative work environment
• Track and manage team performance, ensuring alignment with department goals
• Set performance targets and conduct regular reviews
• Collaborate with HR on performance and personnel issues
• Identify project challenges and develop innovative solutions
• Manage resources, timelines, and client expectations for successful project delivery
• Maintain open communication with clients to ensure objectives are met
• Coordinate client requests and process improvements with the team
• Create and present performance reports to stakeholders
• Identify improvement areas using data insights and update reporting processes as needed.

REQUIREMENTS

• Expert-level proficiency in spoken and written German, with fluency in English
• Minimum of 1 year of team leadership experience
• Previous experience in sales, negotiation, or B2B phone sales
• Solution-oriented with proven negotiation and persuasion abilities
• Demonstrated ability to lead and execute an effective sales process
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Analytical mindset with a focus on accuracy
• Must be confident in placing outbound sales calls
• Experience in the mortgage, insurance, or real estate sectors will be considered as a plus
• Sense of ownership and accountability
• Ability to foster a proactive team spirit
• Decisiveness and leadership
• Computer literate with sound knowledge of Microsoft Office package.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Increasing holiday entitlement
• Health and Dental Insurance
• Gym Membership Allowance
• Private retirement savings account (PRSA)
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Access to the Taxsaver scheme
• Participation in company-wide competitions, monthly team events, quarterly company events, and quarterly company-sponsored volunteer events
• Internal development opportunities across international offices
• And many others!

In collabboration we are partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards. This involves assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and justifying these ratings in writing. The aim is to refine the quality of assessments over time.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
• Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
• Provide thorough, written explanations to support your ratings and enhance overall rater quality
• Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
• Conduct peer audits as part of the quality process and assist in training initiatives when needed
• Collaborate with team members to share insights and best practices, driving continuous improvement
• Manage multiple assignments independently, balancing various tasks with minimal guidance
• Assist the team lead or manager during the interview process for future hires
• Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
• Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.

REQUIREMENTS:

• Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level)
• Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
• University degree would be an advantage but is not required
• Computer literate & being comfortable using G Suite, particularly Google Sheets
• Highly detail-oriented with a rigorous and analytical approach
• Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
• Willingness / ability to work flexible shifts. Strong sense of logic and sound decision-making abilitiesWork schedule: shift rotation, Monday to Friday, 08:00 AM to 8:00 PM. 40 hours of work per week (2 days off).

OFFER:

• Lunch vouchers 7,63 EUR per day
• 100 EUR transportation allowance or company shuttle
• Health and dental insurance
• Above-average base salary (x 14 months)
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Norwegian for their Malta office.

Location: Qormi, Malta (office) OR remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Norwegian both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable – commitment is one of our core values
• Eagle eyed with great attention to detail
• Empathy about people – you will be working with securing the online safety our customers and their users
• Ideally interested in marketplaces, shared economy and new technology
• Previous experience in content moderation, customer care and/or online business is a plus.

BENEFITS:

• An opportunity to make a positive impact on the digital world, by making the internet a safer place
• A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
• Career opportunities within a management or expert field
• Additional vacation days
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Refer a friend bonus scheme.
• Comprehensive training and constant feedback
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures
• Relocation packages for international applicants.

In collaboration we have partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Dutch speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native Dutch
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Hungary and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work from Hungary
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration with a leading global provider in smart intercom and AI-powered solutions, dedicated to transforming communication experiences through advanced technology. We are seeking a dynamic Sales Manager with Chinese language skills to drive sales efforts and strengthen our channel partnerships in international markets.

Job Description:
We are looking for a Sales Manager to join our team in Sydney, Australia, and contribute to our global sales initiatives. The successful candidate will be responsible for developing and executing sales strategies, managing key accounts, and identifying new market opportunities. This role involves maintaining and expanding our international channel partnerships while ensuring alignment with the company's strategic objectives.

Key Responsibilities:

• Develop and execute sales strategies to meet and exceed sales targets, ensuring they align with the company's strategic objectives.
• Maintain and strengthen existing channel partnerships in the assigned region, improving customer relationships and expanding new channels as needed.
• Manage direct sales to key accounts and actively seek new customer opportunities through various sales channels.
• Collect and analyze market information, staying updated on industry trends, customer needs, and competitor activities.
• Collaborate with cross-functional teams to ensure customer requirements are met and business objectives are achieved.

Must-Have Requirements:

• A passion for overseas sales, with strong execution and decision-making abilities.
• Bachelor's degree or higher, with the ability to communicate effectively with international clients.
• Proficiency in Chinese and English, with excellent written and verbal communication skills.
• Familiarity with international trade processes, documentation, and market-related policies, regulations, and conventions.

Required Skills:

• Sales Management
• Market Analysis
• Client Relationship Management
• Strong communication and teamwork skills
• Negotiation and presentation skills

Candidate Profile:

• Highly driven, with a strong passion for global sales and expanding into international markets.
• Proven ability to manage client relationships and navigate the complexities of international business.
• Excellent organizational, communication, and interpersonal skills.

Why Join?
Join and be part of a dynamic team that is expanding our clients global presence. This is a fantastic opportunity to make a significant impact in international sales, grow your career, and help shape the future of smart communication solutions.

How to Apply:
If you are a motivated sales professional with a passion for international markets, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.

In collaboration we are seeking an experienced Country Manager with chinese to drive our sales efforts in the Dubai market. This role is responsible for developing and implementing sales strategies, building strong customer relationships, and managing direct sales and channel partnerships. The candidate will play a critical role in achieving sales targets, expanding new channels, and enhancing the company's market presence.

Location: Dubai, UAE

Key Responsibilities:

- Develop and execute sales strategies in alignment with the company’s strategic goals to achieve sales targets in the Dubai market.

- Manage and enhance existing channel partnerships and expand new channels as necessary to improve customer relationships and channel structures.

- Lead direct sales to key accounts and explore new customer opportunities through multiple channels.

- Collect and analyze market trends and provide insights to support strategic decision-making.

Requirements:

- Bachelor’s degree or higher, with fluency in chinese. Fluency in English and Arabic is a plus.

- Passion for overseas sales, with strong execution, learning, communication, and teamwork skills.

- Familiarity with international trade processes, including foreign trade documentation, and knowledge of market policies, regulations, and conventions.

- Experience in the security or smart building industries is preferred, with knowledge of companies like Haikang, HIKVISION, Dahua, Huawei, and others.

Required Skills:

- Sales Management

- Market Analysis

- Client Relationship Management

Candidate Profile:

- Strong enthusiasm for overseas sales and a results-driven approach.

- Excellent problem-solving and decision-making skills.

- Ability to work both independently and as part of a team.

- Flexibility to adapt to a dynamic market environment.

Join our team to lead our growth efforts in the dynamic Dubai market!

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Field Service Specialist to join their team.

Location: Hanover, Stuttgart, Dusseldorf, Nuremberg, Mannheim, Frankfurt - Germany

Work model: remote from any of the above listed locations

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Validate sites together with other internal departments
• Plan & coordinate of site visits with landlords/municipalities
• Train new hires on Field Services procedures
• Plan & coordinate site inspections with landlords, municipalities and partner construction companies
• Plan the most efficient routing to save time & costs
• Execute site visits (on site photos, access inspection, evaluate access for trucks/crane) including accompanying documentation
• Meet with landlords/municipalities, and answer site acquisition process related questions
• Execution of B2B's, meeting with all involved parties onsite.

REQUIREMENTS:

• Native level German, both oral and written. Fluent in English
• Previous B2B sales experience will be considered as an advantage
• Great communicator with highly developed negotiation skills
  
• Comfortable using various channels to communicate with the clients, and in particular, over the phone
• Computer literate with sound knowledge of Microsoft Office package
• Minimum High school qualification. A college degree will be considered as an advantage
  
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
• Valid driving license and ability & willingness to travel.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential.

In collaboration we are searching for an Account Development Representative with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: remote

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Proactively source and close revenue within your book of business
• Educate your accounts on the value of work management platforms
• Develop and leverage customer relationships to expand usage with the new teams and departments.
• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend with the client brand we represent.
• Use client-provided and self-guided training resources to stay up to date on knowledge of the product
• Use data to manage, review, report on pipeline to manager each week, which includes a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly target.
• Record customer interactions and engagement in CRM tool.
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Use data to drive planning and success internally
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

REQUIREMENTS:

• Fluent in German C1 (speak, read and write)
• Strong time and project management organizational skills
• 1-2 years’ experience in an account development/sales role(Saas)
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills.
• Experience with setting and exceeding sales goals
• Lateral thinking, coachable and ability to adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account development or prior experience in sales/technology is preferred
• Proficiency with using a sales platform a plus

OFFER:

• Structured training & career development plan
• Paid Parental Leave?(Up to 6 weeks for Maternity and Paternity)
• Paid Childcare/Dependent Care
• Education Reimbursement?
• Comprehensive VHI cover from day 1
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Personal Hardship Loan Program?
• Rockstar Awards, Spot Prizes and Tenure Awards!
• 24/7 Employee Assistance Program and Modern Health App

In collaboration we are searching for an Business Development Representative with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team.

• Position: Business Development Representative
• Location: Dublin, Republic of Ireland
• Work model: Hybrid, 3 days per week at the office (after initial training)
• Employment type: Full-time
• Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Drive growth by creating sales-qualified opportunities and showing prospects how the product can revolutionize client's business
• Proactively source new opportunities using cutting-edge technology and innovative approaches
• Qualify leads and seamlessly hand them over to Account Executives for closing
• Build long-lasting, impactful relationships with key stakeholders
• Stay on top of daily, weekly, and monthly performance metrics
• Engage prospective clients through multiple channels, including phone, email, and LinkedIn
• Consistently achieve sales goals and contribute to overall team success
• Be a passionate advocate for company's product and services, generating interest and assessing the perfect fit for both parties
• Quickly become an expert in company'sofferings, staying updated on the latest developments and services provided.

REQUIREMENTS:

• Fluent in both German and English, with strong communication skills in both written and spoken forms
• A burning passion for a career in sales
• Minimum 1+ years of experience in B2B/BDR (SaaS)
• Experience with Salesforce is a plus but not mandatory
• A growth mindset with a positive attitude, open to feedback and continuous improvement
• Impeccable attention to detail and the ability to stay organized.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Comprehensive health cover starting from day one
• Education reimbursement to support your growth
  
• Child/Dependent care reimbursement to help manage work-life balance
  
• Personal Hardship Loan Program for extra support, when needed
• Access to a 24/7 mental health and employee assistance program
• Bike to Work Scheme and Taxsaver Leap Card Scheme
• Recognition programs for top performers and long-tenured employees
• And many others!!!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Chat Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part-time (minimum 20 hours a week)

DUTIES AND RESPONSIBILITIES:

• No phone-related duties
• Handle incoming message requests from customers of a payment platform, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper - intermediate Dutch (B2) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in a team
• Service-oriented profile with a focus on problem-solving
• Ability to work shift hours/ part-time (to the extent legally possible), adapting fast to change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more
• OVP (Compulsory Health Examination): Full coverage.
• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
• Attractive compensation and allowances- Basis role and experience.
• Annual Leave – 4 calendar weeks of paid leave.
• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Croatia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 55 EUR monthly meal vouchers
• 15 EUR monthly Work From Home allowance
• 15 EUR night shift
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• EUR 20 overtime add on
• Fully remote work from Croatia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part-time (minimum 20 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolutions
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper Intermediate Dutch/Flemish (B2) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours from Monday to Friday 10 AM - 06 PM. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities.

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a BPO with great employee satisfaction ratings to find Dutch-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Dutch (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

In collaboration we are working with a leading B2B solution provider who are looking to recruit Vietnamese speaking Game Presenters for their Gaming studios in Bucharest, Romania.

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Vietnamese, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Have a strong work ethic, be open to learning new things
• A desire to provide exceptional customer service
• Excellent communication skills
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Korean speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Korean, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Have a strong work ethic, be open to learning new things
• A desire to provide exceptional customer service
• Excellent communication skills
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.

We are collaborating to find a Chinese-speaking Technical Support Specialist to join our dynamic team in Madrid, Spain! In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You’ll communicate with clients to identify project needs, offer tailored solutions, and resolve technical issues, ensuring customer satisfaction. Additionally, you’ll train clients on product knowledge and create technical documentation to support understanding of product configurations.

Key Responsibilities:

- Communicate with clients to identify project needs and deliver tailored security solutions.

- Train clients on product technical knowledge, helping them quickly familiarize themselves with security systems.

- Prepare and present technical documentation to explain product configurations.

- Resolve technical issues related to products, ensuring customer satisfaction.

Requirements:

- Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.

- Native Chinese speaker with proficiency in Spanish.

- Experience in security systems is required.

- Prior experience in testing or technical support roles is preferred.

- Strong communication, presentation, and problem-solving skills, with solid teamwork spirit.

Required Skills:

- Technical Support

- Security Systems

- Problem Solving

- Client Communication

Candidate Profile:

- Highly motivated and energetic, with a strong work ethic.

- Adaptable and resourceful in challenging situations.

- Detail-oriented, especially in preparing and managing technical documentation.

Join us in delivering exceptional technical support and ensuring client success in the security systems field!

In collaboration we are  working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part time (minimum 20 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolutions
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper-Intermediate Norwegian (B2) and fluent in English (C1) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a leading multinational technology BPO business that is looking for a Quality Analyst (Norwegian) in Riga who will perform Audits and drive quality improvement

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis,
• Provide individual and team feedback and coaching to CSAs by sharing actionable insights for improvement, and track feedback efficacy,
• Effectively support CSA quality performance improvement in alignment with Operation Teamlead priorities, based on quartile management,
• Participate in internal and external calibration sessions and joint call monitoring sessions with customer and stakeholders,
• Provide comprehensive input for Quality reporting,
• Identify improvement areas for adherence and improvement of quality standards, call out insights and observations to continuously improve customer experience,
• Take part in production activities by taking calls and being part of support group activities, e.g. escalations, real-time support,
• Participate in training programs for better understanding of client and business expectations and to continuously develop and grow.

REQUIREMENTS:

• Near native (Norwegian C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems,
• Excellent attention to detail and ability to maintain accuracy,
• Great data analytic and problem-solving skills, continuous improvement mindset and toolset,
• Good communication and interpersonal skills.
• Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service-oriented profile and with a focus on problem solving,
• Ability to work shift hours/ part time (to the extent legally possible),
• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes no instances of payment defaults, arrears, or unfavorable credit data.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

In collaboration we are partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Flemish speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native in Flemish
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
  
• Resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!