Ofertas de empleo de professional

• Background in Multinational companies|Experience leading teams

Multinational Professional Services company

Reporting to the Operational Director, your main responsibilities will be:

Client Management:
* Accountable for client services provided by the team for a set of clients, being identified by the client as a senior point of contact, owner of the relationship.
* Acts as client escalation point, establishing good relationship with client management contacts.
* Supports Sales team & participates in Sales meetings with prospect clients, preparing service proposals when needed.
* Works closely with key stakeholders (e.g. Legal) to ensure that all processes remain compliant.
* Monitors client service (schedule, risks, scope of work and budget) and ensures that team has a clear understanding of client requirements.
* Monitors client risks and defines action plans when needed.

Team Management:
* Takes a leading role in clear and effective communication with the team, cascading down company messages, answering questions and escalating when needed.
* Values & behaviour aspirations are embraced. Leads by example, is able to manage change and to engage. Takes ownership.
* Adopt company meeting dynamics (e.g. one on one, team meeting, ...)
* Promotes individual development of team members.
* Measures performance in the team in a clear and consistent way. Timely provides clear feedback to improve performance and results.
* Supports and stands up for his/her team members and other Managers when in need of support and/or advice.
* Delegate responsibilities where possible and step in where necessary.
* Supports Director in the definition of team's annual goals.Other Management Responsibilities:
* Able to work establishing honest and collaborative relationships with other departments.
* Responsible to all HR topics related to the team (e.g. holiday organization, sickness leave back up, recruitment,...).
* Performs random audits to the team to ensure standard quality of processes, detecting possible deviations and working on processes improvements.
* Works with the team in identifying and proposing new efficiencies on daily operations.
* Remain updated and informed about all legislative changes applicable to accounting & tax compliance. Raise training needs when necessary.

Hybrid work model

Bonus

About us
At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, have now launched a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview:

We are seeking an experienced and strategic Senior Social Media Manager to lead our social media efforts and elevate the RavenPack and Bigdata.coms presence across multiple platforms.

As a Senior Social Media Manager, you will develop high-impact social media strategies, oversee the execution of campaigns, manage a team of social media specialists, and collaborate with various departments to ensure brand consistency.

Your goal will be to grow audience engagement, drive leads, and boost brand awareness through innovative and data-driven strategies.

The ability to communicate effectively in English, both in writing and verbally is a must. Knowledge of Spanish is not a business requirement.

European Union’s legal working status is required.

Key Reasonability's: 

Develop Social Media Strategy:

• Identify trends, opportunities, and platform innovations to ensure the brand remains competitive in the digital landscape.
• Work in collaboration with head of communications and social media lead to ensure brand voice, tone, and messaging across all social platforms is coherent

Team Leadership & Collaboration:

• Collaborate closely with Social Media Led, Head of Comms, Creative team to ensure alignment and consistency across all campaigns.

Advanced Content Creation & Campaign Execution:

• Oversee the creation of social media content on own channel-specific platforms (posts, videos, etc.)
• work in collaboration with social media lead to ensure the content calendar is up to date and followed and respond dynamically to real-time marketing opportunities.
  
• Develop innovative, channel-specific strategies for platforms such as Instagram, TikTok and X
  

Analytics & Data-Driven Decision Making:

• Set key performance indicators (KPIs) for social media initiatives and regularly analyze campaign performance using tools such as Google Analytics, Sprout Social, or HubSpot.
• Use data and insights to optimize strategies, adjust campaigns, and report ROI to leadership.
  
• Conduct competitor and audience analysis to inform content development and positioning.
  

Stakeholder Communication & Reporting:

• Collaborate with social media lead to present social media strategies, campaign results, and growth opportunities to CMO.
• Prepare assets to ensure stakeholders are kept up to date on emerging trends, campaign successes, and any challenges

Innovation & Trend Monitoring

• Stay updated on industry developments, algorithm changes, and platform features to continuously innovate in social media tactics.
• Proactively identify new opportunities for the brand to engage with audiences in creative and impactful ways.

Key Skills and Qualifications:

Experience: 5+ years of social media management experience, with at least 2 years in a senior role.

Education: Bachelor’s degree in Marketing, Communications, Digital Media, or a related field. Master’s degree is a plus.

Leadership Skills: Proven experience managing a team and leading cross-functional collaboration.

Strategic Thinking: Ability to craft long-term social media strategies with a focus on brand growth, community engagement, and business goals.

Advanced Analytics Skills: Proficiency with social media analytics tools (e.g., Sprout Social, Hootsuite, Google Analytics) and experience making data-driven decisions.

Creative Vision: Strong ability to lead content creation that is innovative, on-brand, and aligned with audience preferences.

Paid Social Expertise: In-depth knowledge of paid social media advertising (e.g., Facebook Ads, Instagram Ads, LinkedIn Ads).

Communication: Excellent verbal, written, and presentation skills, with an ability to articulate complex strategies to stakeholders.

Adaptability: Experience working in a fast-paced environment, with an ability to pivot quickly based on trends or business needs.

What We Offer:

Competitive salary and comprehensive benefits package.

Leadership role with room for professional growth.

Opportunity to work with a creative and dynamic team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, have now launched a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview:

We are looking for a data-driven, innovative and hands-on Growth Marketing Manager to lead our Digital Marketing team in developing our growth marketing efforts, focusing on driving customer acquisition, activation, retention, and revenue growth.

The person will be responsible for designing and supervising the execution of growth strategies that are scalable, experimenting with new tactics, and optimizing existing channels. You will work closely with cross-functional teams to unlock growth opportunities and develop strategies that impact business objectives. The role reports straight to the CMO.

The ability to communicate effectively in English, both in writing and verbally is a must. Knowledge of Spanish is not a business requirement.

European Union’s legal working status is required.

Key Responsibilities:

Team Leadership

• Lead a team of two highly skilled Digital Marketing Specialists, fostering a collaborative and high-performing environment while supporting their professional development.
• Define project assignments and strategic priorities for the team, overseeing and evaluating their performance.
• Provide technical guidance, mentorship, and support, ensuring team members have the tools and knowledge needed for success.
• Conduct regular one-on-one meetings with team members, documenting progress and feedback in the Performance Management Platform.
• Offer guidance in areas for improvement to support team members' career path progression.
• Participate in the recruitment process for new team members as needed, ensuring the continued growth and capability of the team.

Growth Strategy Development & Execution:

• Lead the design and execution of a comprehensive growth strategy focusing on customer acquisition, activation, retention, and revenue.
• Identify, prioritize and guide the team in pursuing growth opportunities, including new channels, partnerships, and marketing initiatives.
• Oversee the development and implementation of a testing framework for rapid experimentation (A/B tests, multi-channel campaigns) to optimize growth.

Channel Optimization & Management:

• In partnership with our Sr Social Media Manager oversee performance across digital marketing channels such as paid search (Google Ads), paid social (LinkedIn and others), email marketing, SEO, and influencer marketing.
• Monitor, analyze, and optimize key growth channels to ensure ROI and efficiency.
• Direct the development and optimization of paid advertising strategies, managing budgets, bid strategies, and creative testing.

Customer Journey Mapping & Funnel Optimization:

• Lead efforts to analyze the customer journey to identify friction points and opportunities for improvement.
• Drive the optimization of the conversion funnel from lead acquisition through to retention and referral.
• Collaborate with Product, Design, and Engineering teams to improve user experience and increase conversion rates.

Data-Driven Decision Making & Reporting:

• Use analytics tools to track, measure, and report on performance metrics such as conversion rates, LTV (Lifetime Value), CAC (Customer Acquisition Cost), churn, and ARPU (Average Revenue Per User).
• Provide insights and recommendations based on data to optimize campaigns and drive scalable growth.
• Present results, insights, and strategic recommendations to Leadership and cross-functional teams.

Experimentation & Growth Hacking:

• Foster a team culture of rapid experimentation and continuous improvement.
• Lead the team in conducting A/B tests and other growth experiments to uncover new growth levers.
• Lead initiatives for user segmentation and personalization to increase user engagement and retention.

Cross-Functional Collaboration:

• Work closely with Product, Design, Sales, and Development teams to ensure alignment between growth initiatives and Product development.
• Collaborate with Customer Success and Sales teams to ensure smooth handoffs between marketing-generated leads and sales teams.
• Partner with external agencies, influencers, or freelancers when necessary.

Retention & Referral Programs:

• Design, develop and oversee the implementation of strategies focused on increasing customer retention and lifetime value.
• Develop and optimize referral programs, loyalty programs, or other incentivization schemes to enhance organic growth.
• Ensure that retention strategies align with overall growth goals, working closely with the marketing and customer success teams

Key Skills and Qualifications:

Experience: 5+ years in growth marketing, digital marketing, or performance marketing roles with demonstrated experience in scaling products or services (SaaS).

Education: Bachelor’s degree in Marketing, Business, Economics, or a related field. A Master’s degree or MBA is a plus.

Analytical Skills: Strong proficiency in data analysis, using tools like Google Analytics, Mixpanel, HubSpot, or Tableau to make data-driven decisions.

Channel Expertise: Deep understanding of key growth channels (SEO, SEM, paid social, content marketing, email marketing, influencer marketing).

Optimization & Testing: Experience running A/B tests, multi-variant tests, and conversion optimization experiments.

Technical Skills: Familiarity with marketing automation tools (e.g., HubSpot, Marketo), CRM systems, and basic knowledge of HTML/CSS is a plus.

Growth Hacking Mindset: Strong ability to think creatively and identify unconventional ways to drive growth (growth hacking, viral loops, etc.).

Communication Skills: Strong verbal and written communication skills to collaborate effectively across teams and present data-backed recommendations.

Adaptability: Ability to work in a fast-paced environment, with the flexibility to pivot strategies quickly when needed.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish-speaking Digital Marketing Consultant for their Barcelona office.

As a Digital Marketing Consultant your role is to identify and apply the appropriate advertising solutions through an active collaboration with Danish companies and Digital Marketing & Online Advertising Agency Partners. You would work with a wide variety of advertisers, and deliver the optimal digital advertising solution for each customer.

Full time position (39h per week, Monday to Friday)

Permanent Contract.

Location: Barcelona, hybrid.

DUTIES AND RESPONSIBILITIES:

• Implement creative ways to improve our client companies and agency relationships, by tailoring and sharing performance-enhancing suggestions, and upsell or promoting other Google products
• Provide strategic advice and help businesses and agencies get the best ROI on their clients’ advertising investment by working closely with them in a consultative role
• Consistently deliver against assigned quota, while prioritizing and delivering outstanding customer sales experience
• Communicate with the customers proactively, via phone, video conference, and email.

REQUIREMENTS:

• BA/BS degree and/or equivalent practical experience
• Excellent level of Danish (C2)
• Ability to speak and write English fluently and idiomatically
• +1 Years of experience in digital marketing, preferably building and optimising PPC Campaigns
• Minimum 0-1 Years of experience in Sales
• Knowledge of Google products such as Ads, AdSense or YouTube
• A team player with leadership and high communication skills
• Strong presentation, analytical and problem-solving skills
• Passionate about Marketing, Technology, and online Advertising, with a desire to learn and develop.

BENEFITS:

• A permanent presence of coaches who will facilitate your personal and professional development
  
• Established career path to grow within the project
• Continuous training and certifications within Google products
• Bi-weekly, monthly or quarterly contests
• Employment with the world’s largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
• Relocation support
• Private health insurance
• And many others!

Cerquem professional de Treballador/a Familiar per a treballar al Servei d'Atenció Domiciliària a la Zona de Alt d' Urgell, La Seu d'Urgell.

Funcions

• Assegurar la higiene de les persones assistides, així com de la roba i la imatge física
• Controlar els hàbits alimentaris de la persona assistida, planificant menús segons els requisits de salut i nutrició indicats pels especialistes. I ajudant en la ingesta dels aliments a les persones assistides que ho requereixin.
• Millorar el benestar bio-psico-social de la persona atesa i la seva família i entorn.
• Contribueix a la integració social de la persona assistida. Facilitar la integració en el medi social, per poder continuar desenvolupant les seves capacitats físiques i mentals. Atendre les necessitats d’higiene de la persona atesa i entorn.

Competències

Treball en equip, empatia, integritat, flexibilitat i bona actitud

Imprescindible vehicle per desplaçament entre usuaris.

Vols tenir una experiència laboral significativa treballant amb joves? T'agradaria desenvolupar projectes tractant temes com gènere, diversitat, autoestima i autocontrol?
Si això t'interessa, continua llegint!

Busquem un/a dinamitzador/a per l'Espai Jove de Can Puiggener.

Qui som:

Som una Fundació compromesa amb l'educació, la formació i la inclusió social dels joves. Treballem des de la intervenció directa per oferir-los oportunitats de creixement personal i social.

Quina serà la teva missió:

• Dinamitzar un espai de trobada que fomenti la relació entre els joves de manera integral i inclusiva.
• Crear una programació d'activitats ludicoculturals i educatives, adaptades a les seves necessitats, diversitat i època de l'any.
• Impulsar espais d'oci alternatiu i accions preventives, treballant la participació juvenil i la prevenció de conductes de risc.
• Gestió administrativa: Redacció d'informes, gestió d'inscripcions i registre mensual de participació.
• Treball en xarxa amb professionals, serveis, entitats i instituts del territori.
• Coordinació i planificació: Participació en reunions per a la gestió del servei i accions comunitàries adreçades als joves.
• Col·laborar en la creació d'un catàleg de recursos per millorar l'oferta d'activitats al territori.

Què Oferim:

• Contracte Indefinit
• Jornada: 30h setmanals.
• Horari dilluns i dimecres 15.00 a 20.30 h, dimarts de 10.30 a 14.30 h i de 15.30 a 20.30 h, dijous i divendres de 15.30 a 20.30 h. Flexibilitat + horari de matins al juliol per realitzar els casals d'estius.
• Ubicació: Can Puiggener, Sabadell.

Si vols ser part del creixement personal i social dels joves, apunta't ara!

Coneixes el nostre Restaurant Emocions de Vilassar de Dalt?

Inspirat en la cuina de mercat, al Restaurant Emocions es pot gaudir d'una oferta gastronòmica que s'adapta a cada ocasió. Des de menús executius o reunions d'empresa fins a trobades familiars o esdeveniments personalitzats, al restaurant Emocions hi conviuen tots els elements per a tenir una experiència inolvidable.

Actualment som a la recerca d'1 cuiner/a de partida que tingui coneixements sòlids i experiència amplia en la elaboració de plats de diferents tipus de cuines i que pugui aportar nous coneixements a nivell tècnic i inspiracional a l'equip. Si dones importància a l'origen i la qualitat del producte, als detalls, si entens el món de la restauració des d'un punt de vista experimental, apunta't. Tindràs la oportunitat de créixer a nivell personal i professional. A més, podràs treballar en equip en un entorn dinàmic i en una empresa que aposta per les persones i que està compromesa amb la igualtat d'oportunitats i de genère.

Què oferim?

• Estabilitat laboral
• Incorporació a un equip altament professional
• Jornada completa amb torns intensius (ocasionalment partit)
• Horaris rotatius de dilluns a diumenge amb 2 dies de festa setmanals
• Pàrquing gratuït
• Beneficis socials (descomptes a les diferents activitats de la companyia)
  • Pòlissa de salut opcional a preu reduït.
  • 8% descomptes en compres (supermercats, centre comercial i restaurant)
  • 50% descompte en gimnàs “Sorlisport”
  • 20% descompte “Hotel Emocions”
  • 1% descompte en benzina “Sorligo”
  • Diferents descomptes i promocions en espectacles i comerços al formar part del Club Sorli.

Buscamos un/a Administrativo/a Contable altamente organizado/a y detallista para unirse a nuestro equipo. La persona seleccionada será responsable de llevar a cabo tareas administrativas y contables diarias, asegurando el correcto funcionamiento de los procesos financieros de la empresa. Este puesto requiere habilidades de gestión del tiempo, capacidad para trabajar en equipo y conocimientos sólidos de contabilidad.

• Tipus de relació professional: Contracte
• Tipologia de contracte: Indefinit
• Núm. Hores setmanals: 40
• Horari: 8 a 15hrs
• Retribució brut anual: 22000-23000

Gestionar tot el cicle comptable de l'empreses , presentar liquidacions periòdiques ( IVA, IRPF, Impost de Societats ) , Comptes Anuals, atendre requeriments d'hisenda.
Coordinar les tasques pròpies del departament amb un equip de 4 persones al seu càrrec.

• Tipus de relació professional: Contracte
• Tipologia de contracte: Indefinit
• Núm. Hores setmanals: 40
• Horari: 9:00 a 19:00 i divendres alterns
• Retribució brut anual: 35.000€ a 45.000€

About us

RavenPack is the leading big data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

About the Role

We are seeking a dynamic and experienced Procurement Manager to oversee the procurement activities of the organization. This includes sourcing and purchasing software, subscription services, and technology-related goods and services at the most competitive prices while ensuring timely delivery and compliance with company policies and procedures. This role requires a strategic thinker with a deep understanding of SaaS procurement practices and the ability to manage supplier relationships effectively.

Responsibilities

• Source and procure goods and services required by the organization.

• Work closely with internal departments, such as operations, finance, S&M, product and development, to understand their needs and ensure procurement activities align with organizational goals.

• Identify, evaluate, and develop relationships with reliable suppliers, including software vendors, service providers, and technology partners.

• Collaborate in the preparation, negotiation, due diligence, risk assessment and management of contracts related to data acquisition, software licenses, subscriptions, and professional services in collaboration with the legal department.

• Oversee the preparation and processing of purchase orders and contracts. Ensure all documentation is accurate and compliant with company policies.

• Develop and manage the procurement budget. Monitor and control expenditures to ensure they remain within budget.

• Develop and implement procurement strategies and tools to optimize cost savings and efficiency.

• Monitor supplier performance and manage supplier relationships.

• Prepare and present reports on procurement activities, performance metrics, and cost savings to senior management.

• Use and enhance the available tools to analyze opportunities and risks on spends, categories, and vendors.

• Maintain procurement records and documentation.

• Stay updated on industry trends, market conditions, and best practices in procurement.

• Ensure compliance with procurement policies, procedures, and regulations.

• Develop and maintain a vendor management program to evaluate and monitor vendor performance, ensuring service level agreements (SLAs) are met and driving continuous improvement.

• Collaborate with the legal department in sustainability initiatives within the procurement process, ensuring that procurement practices align with environmental, social, and governance (ESG) criteria.

Requirements

• Bachelor’s degree in business administration and law, supply chain management, procurement or related field.

• Ideally 5+ years of professional experience relevant to procurement, purchasing practices.

• Fluent in Spanish and excellent command of English, both in writing and verbal.

• Strong negotiation skills and ability to build effective relationships with suppliers.

• Excellent analytical and problem-solving skills.

• Proficiency in procurement software and Microsoft Office Suite.

• Knowledge of procurement best practices, regulations, and compliance standards.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Contract management skills.

• Eligibility to work in Spain.

Nice to have

• Demonstrated experience in conducting due diligence on suppliers and integrating Environmental, Social, and Governance (ESG) criteria into procurement processes to ensure ethical and sustainable sourcing practices.

What's in it for you?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

DMD Solutions is a consultancy company specialized in aerospace design and RAMS engineering, providing outsourcing of projects and engineering tools development. Our customers are manufacturers and maintainers of aeronautic products located in Europe. We help them achieve their engineering quality goals with a focus on certification.

Since June 2023, DMD Solutions has been part of The Talent Club, an international talent consortium, promoting our evolution and consolidation in the sector thanks to its experience and ethics.

As part of our expansion plan, we are hiring a Aerospace RAMS Engineer to support our local team in Barcelona. Do you have a background in aerospace and a desire to work on groundbreaking projects? If so, we want you to be part of our team! As a RAMS Engineer, you will play a pivotal role ensuring that reliability, availability, maintainability, and safety objectives are met for our client products.

What will I do?

Safety engineering

• Identify aircraft safety requirements through customer iteration and documentation review (such as contract, engineering drawings, procedures) to establish and verify that product designs, plans, and procedures meet all applicable Safety regulations for fabrication, test, flight, and all operations of the product life cycle, in particular SAE ARP-4754 and SAE ARP 4761.
• Identify hazards and propose mitigation associated with the procurement, manufacture, assembly, testing, operation and maintenance of aircraft, aircraft systems and support equipment.
• Perform hazard analysis according to the standards present in the industry, such as: Preliminary System Safety Assessment (PSSA), Functional Hazard Analysis (FHA), System Safety Assessment (SSA), Fault Tree Analysis (FTA), etc.
• Liaise with customer safety engineering led to design a sound certification strategy to comply with Design Means of Compliance and support technical discussions with certification entity agents in the context of Type Certificate achievement.
• Support customers to develop specific Risk Assessments (RA) such as Zonal Safety Analysis and Particular Risk Analysis among others.

R&M engineering

• Perform industry analyses such as Functional Failure Modes Effects and Criticality Analysis (FMECA), Reliability Assessment (RA).
• Support the collection and analysis of failure data by means of a FRACAS process and contribute to the Reliability Review Board discussions and analysis of derived Safety effects for field occurrences and incidents.

Benefits

• Full-time permanent contract
• Flexible schedule with options for remote work
• Compensation for working time on customer's premises.
• Young, international, and stimulating work environment with interesting opportunities for career growth
• Possibility of being part of a company in full growth at an international level
• Access to training and professional development opportunities

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance.

Entitat privada de caràcter social, sense ànim de lucre, amb més de 40 anys d'experiència en els serveis d'atenció domiciliària per a persones d'edat avançada, diversitat funcional o que es trobin en una situació sobrevinguda està cercant per un/a Tècnic/a d'Administració de Personal.

La seva missió serà la de gestionar el desenvolupament de les activitats relacionades amb els processos d'administració i control del personal, assegurant el compliment de les obligacions laborals derivades de la relació laboral de les persones treballadores.

Tasques principals:

• Control, gestió i tramitació de les comunicacions en la seguretat social en matèria de personal (altes i baixes empresa, modificacions de jornada, baixes i altes de IT, baixes i altes de AT, etc...)
• Control i gestió dels contractes de treball, venciments de contractes, períodes de prova i comunicacions SEPE.
• Gestió i enviaments de la documentació per les noves incorporacions: manual d'acollida, pla acollida, document TA2, contracte, copia bàsica, document de acceptació.
• Gestió, control i seguiment de la vigilància de la salut: revisions mèdiques de les noves incorporacions i periòdiques.
• Gestió, control i seguiment de la formació inicial en matèria de prevenció de riscos laborals de les noves incorporacions.
• Atendre a les consultes i dubtes del personal de l'Entitat i delegacions en matèria laboral.
• Control dels marcatges del personal.
• Recepció i introducció de les vacances del personal al Integro.
• Gestió i arxiu de la documentació de personal a la BBDD (Service Manager, Integro i expedients digitals).
• Revisió i gestió del correu diari equip RRHH. Responsabilitats i funcions auxiliars del lloc.
• Confecció de calendaris laborals anuals per delegacions.
• Informe mensual del personal.
• Suport al personal de cuidadors en la tramitació de Certificats de professionalitat.
• Gestió d'enquestes i estadístiques oficials.

S'ofereix:

• Contracte Indefinit (amb dos mesos de prova)
• Jornada completa de 40h setmanals
• Horari: 9h a 14h i 15h a 18h de dilluns a dijous i de 9h a 14h divendres
• Retribució brut anual: 24000

WHATS UP! "Living English"

A company specialising in teaching English as a second language in the process of expansion, with 26 centres in Spain (Barcelona, ??Madrid, Valencia, Bilbao, Badalona, ??Hospitalet, Sabadell, Terrassa, Girona and Barakaldo) is looking for a HEAD OF STUDIES for a brand new academy in Malaga! (Armengol de la Mota 37 · Metro Guadalmedina)

Starting at the end of December.

Visit our website: www.whatsup.es

The Head of Studies manages the didactic team, plans class scheduling, and sets the tone for the highly social environment which characterises our centres.

KEY RESPONSABILITIES

1. Manage, train, support and supervise the didactic team; to ensure the professional growth of teaching staff;
2. Schedule time-tables in response to the demand for classes detected in your centre;
3. Teach classes, depending on staff levels in your centre and substitute/find a substitution to cover classes when a teacher is ill/on sick leave;
4. Quality control through ongoing training, weekly staff meetings with the didactic team, class observations and staff appraisals;
5. Liaison with consultants and create good rapport with the students, to receive feedback about classes and teacher performance and solve any problems related to change of level/e-campus/class times/complaints;
6. Coordinate teacher holidays/Saturday rotas/school bank holidays;
7. Quality control through ongoing training, weekly staff meetings with the didactic team, class observations and staff appraisals;
8. Coordination and weekly meetings with management on various aspects (Director/Didactic Service Manager/Centre Manager);
9. Liason with consultants and create good rapport with the students, to receive feedback about classes and teacher performance and solve any problems related to change of level/e-campus/class times/complaints;
10. Promote the Have Fun Open Activities (events) that the school organises and ensure that the didactic staff is prepared for the events.

L’Institut Català d’Oncologia (ICO), inicia un procés de selecció per a incorporar un/a Farmacèutic/a Especialista en Farmàcia Hospitalària, adscrit al Servei de Farmàcia de l’ICO Hospitalet.

Descripcio del lloc i funcions

Atenció farmacèutica al pacient onco-hematològic.

Col·laborar i donar suport en l’àrea de la onco-hematologia assistencial i en context d’investigació clínica.

Participar en la redacció i aprovació de procediments i/o protocols de les àrees sota la seva responsabilitat.

Participar en els grups de treball de les guies de pràctica clínica establertes a nivell institucional.

Coordinar i/o responsabilitzar-se dels processos i aquelles línies de treball que estableixi el sistema de gestió de qualitat.

Col·laborar amb l’activitat docent de la institució, participant en programes formatius i/o tutelant els alumnes de pregrau i postgrau, residents en formació, col·laborant en el posicionament de l’ICO com a centre integral en l’abordatge del càncer.

Què t'oferim?

Contracte de treball de durada determinada per IT del titular, com a Facultatiu/va especialista en Farmàcia Hospitalària a jornada completa (1668 hores/any).

Les condicions de contractació i remuneració es regularan per contracte laboral i s’ajustaran a les normes establertes a l’Institut Català d’Oncologia segons conveni.

Banda salarial – RAF (2023): 49.203,28€ (grup professional 1 AS–TGS) + retribució variable (incentius anuals de fins el 12%).

Integració en la roda de les guàrdies del servei.

Incorporació: Immediata

Lloc de treball: Institut Català d’Oncologia, Av. Gran Via de l’Hospitalet, 199-203, L’Hospitalet de Llobregat – Barcelona.

I a més...

Formaràs part d’un servei dinàmic on el treball en equip és una prioritat.

Reconeixement mitjançant la carrera professional a partir d’1 any d’experiència amb increment salarial.

Conciliació personal i flexibilitat laboral segons pacte de condicions laborals que millora el conveni SISCAT.

Creixement professional: apostem per la teva formació continuada en l’àmbit oncohematològic i de recerca així com la possibilitat d’assistir a jornades i congressos.

Política d’igualtat de tracte i d’oportunitats en les condicions de treball.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Indonesian speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Indonesian, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Have a strong work ethic, be open to learning new things
• A desire to provide exceptional customer service
• Excellent communication skills
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team.

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high-level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time

REQUIREMENTS:

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday

BENEFITS:

• 24 working days annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team-building activities
• Professional and personal development opportunities in a fast-growing environment

In collaboration we are working with a leading B2B solution provider who are looking to recruit Italian-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in Italian (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:
• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility, friendliness, resilience, independence, reliability
• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: Full-time or part-time (minimum 20 hours a week)

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Proficient Finnish or Swedish (C1) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 9 - 18 from Monday to Friday
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Experience in customer support or public relations or community management or social media management for a client is necessary
• Excellent written and verbal communication and mediation skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
• Life Insurance
• Family Plan (Spouse/legal partner and children)
• 2 month training agreement + 1 year full-time contracts with 30 days probation
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Inside Sales Executive to work with teams on-site in Munich. As an Inside Sales Executive you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving revenue growth. This role requires a strategic thinker with a proven ability to manage multiple sales cycles, develop sales strategies, and achieve targeted goals.

Work model and location: Hybrid in Munich, Germany( Work from office 2 days per week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and execute effective sales strategies and plans for the designated territory.
• Proactively identify and pursue new sales opportunities through lead generation, networking, and relationship building.
• Manage and maintain the sales pipeline using Salesforce or similar CRM, ensuring all interactions and sales activities are accurately documented.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value and benefits of our solutions.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to the management team.
• Participate in sales meetings, training sessions, and industry events to enhance skills and knowledge.
• Drive value-based selling approach to clients and channel partners.

REQUIREMENTS:

• Fluency in German both written and spoken (C1), with a professional level of English.
• Minimum of 5 years of proven sales experience.
• Experience in the development of sales strategies and plans for designated territories.
• Ability to manage multiple sales cycles from creation to closure, supporting result-focused goals achievement.
• Strong phone presence and experience in proactive calling.
• Self-motivated with an autonomous approach to work, requiring little supervision.
• Excellent communication, listening, presentation, and writing skills.
• Expertise in driving a value-based selling approach to clients and channel partners.
• Experience working with Salesforce.com or similar CRM preferred.
• Worked/ working as an Account Manager (at least 5 years)
• Experience in Tech Sales (at least 5 years) – focus in IT/ Hardware

OFFER:

• Hybrid - Work from our Munich office 2 days per week
• Friendly multicultural and multilingual environment
• Learning and Development Programs
• Happiness programs and internal social events
• Benefits and discounts

In collaboration we are working with a leading B2B solution provider who are looking to recruit Swedish-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in Swedish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.