Ofertas de empleo de ha sl

In collaboration we are working with a leading financial services company who are looking to recruit a Customer Sales & Support Agent with Slovenian for their Paphos office.

Location: Paphos, Cyprus

Employment type: Full-time

Remuneration: Base salary + commission.

DUTIES AND RESPONSIBILITIES:

• Promote the company's products and service
• Strong customer service orientation with excellent communication and interpersonal skills, able to build rapport and establish trust with customers
  
• Increase chances of future sales
  
• Ensure clients receive the highest level of service at any moment given
• Assist customers via phone, email, and chat, providing detailed product information and resolving issues
• Meet and exceed sales targets and goals
• Collaborate with team members to achieve sales objectives
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

REQUIREMENTS:

• Proficiency in Slovenian. B2 level in English (and higher)
• Secondary education with a school-leaving examination or higher
• Hardworking, independent, and resilient
• Fast learner with a motivated, target-driven mindset
• Excellent communication and interpersonal skills
• No prior experience required; comprehensive on-site training provided
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Join a supportive and energetic team in client’s Paphos office
• Relocation Package: Extensive package including flight expenses and paid accommodation
• Additional bonuses for hard work and dedication
• Enjoy hours that fit your lifestyle
• Opportunities for advancement within the company
• Participate in events that foster a fun and friendly work environment
• And many others!

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:
• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility, friendliness, resilience, independence, reliability
• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

Job description

If you have answered yes to the questions above, stay with us and keep on reading.

After 6 years in the corporate venture-building industry in Spain, we are launching our Master’s graduate program to provide an accelerated learning experience within the venture building world.

We are starting to recruit the next cohort of our Master’s graduate program Fix-Term Contract Builder passionate about creating new ventures with top corporates that will change our world at a challenging and fulfilling rhythm!

About the Job

Throughout the program, the selected candidates will learn about our venture building methodology and will work hand-in-hand with our Building team in our Insigths phase to understand market problems, trends, and possible solutions. In our Labs phase, candidates will learn how to validate a business concept from scratch, apply experiments, build MVPs, and implement pilots to learn from real-life experiences. Once our business concepts are validated, during the Ventures phase, we accompany the new venture through its set-up, go-to-market, and early growth challenges.

Our team of builders is the heart of Byld, the reason why they need to know about supporting, leading, and being part of the team of each company we build, from business to operations to marketing.

As part of this team, you will work hand-in-hand with builders specialized in “Business”, “Growth” and “Product”. This work dynamic creates synergies where everyone can learn from different fields and disciplines to become a jack of all trades: a 360º business builder.

You can find some good stories of what we do (and how we do it!) right here: https://byld.xyz/cases/

Role specifics:

Start Date: October-November 2024

Location: Madrid

Contract Duration: 6 months internship or apprenticeship contract.

Visa sponsorship: Not Available

Remote work policy: In-office - WFH flexibility

Spanish language: Required

Experience: 1-3 years

Monthly stipend: 1200 €

As a part of this program, you will:

• Establish people-centric business strategies for our ventures, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
• Uncover user needs through research, develop deep insights, generate business concepts, and craft how people will interact with the products and services we build.
• Design and build digital validation artifacts, as well as prototypes and final products, to validate our business concepts.
• Unleash the power of venture building and our validation methodology using no-code tools and get out of the building to test any experiment as a true street fighter.
• Pivot as often as the business model canvas requires to get the problem-solution fit as quickly as possible. Less is more and frugality is our best traveling companion.

To apply to this cohort, you need to fulfill the following requirements:

• Be an early master’s graduate (or about to graduate) in any of the following fields: business, innovation, marketing, finance, entrepreneurship, technology, engineering, or any other relevant field.
• Have full-time availability for 6 months.
• Have 1 to 3 years of work experience in consulting, strategy, operations, innovation, or startup/fast-paced environment.

Some hard and soft skills that will make you successful in this role:

• Be a social chameleon: having excellent communication skills, and ability to understand and collaborate with different stakeholders, from corporate managers and directors to entrepreneurs, opinion leaders, field experts, and potential customers, among others.
• Have extreme curiosity, you are always up-to-date on the latest social, technological, and political trends. You love understanding issues and finding solutions for them.
• Be tech savvy: you are at ease with tech tools like Slack, ClickUp, Notion, or similar tools for day-to-day work and collaboration. You have a basic understanding of no-code tools and you’re a fast learner. If you know about Adalo, Figma, Card.io, Airtable, or any toolkit you can bring to the table is more than welcome.
• You have a user-centric lover approach/mindset and business and service design experience.
• Have a bias for action: you take initiative on the challenges that are presented to you. You can adapt to collaborate as a team and take ownership of your tasks to find solutions.
• You are organized and oriented to detail, you like proofreading and creating systems to detect and avoid possible errors.

And we will bring out the red carpet for you if…

• You are not scared of IT teams, product teams, analytics, and digital marketing.
• You hold strong analytical and problem-solving skills.
• You can work with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral - Revenue).
• Detail is everything to you.
• You are capable of interpreting quantitative data and understanding the needs of users thanks to interviews and questionnaires.

What we look for in anyone at Byld…

• You know and are curious about new technologies and innovation and their impact on the world that we live in.
• You control the “startup” language.
• Controlled uncertainty is something that you feel comfortable with.
• You are able to multitask and work in rapidly changing environments.
• You can manage your time perfectly.
• Your attitude is dynamic and ambitious, and you are eager to learn.
• You are able to confront opposing opinions.
• You are willing to take risks, take initiative, and say what you think at every moment.
• You are obsessed with quality.
• You have read our values and you identify with them.

Benefits

• Inspiring and fulfilling work at an innovative and results-driven company creating cutting-edge ventures.
• Create a huge network within the startup and corporation ecosystems.
• Work from home is embedded inside the company.
• Flexibility in matters of work schedule and holidays.
• 4 working days policy. Fridays are for fun. We “only” work (hard) from Monday to Thursday.
• Dynamics for skills development and formation in different fields. Freedom to learn and apply new technologies to meet the needs of the ventures.
• A friendly, inclusive, and multicultural environment. Be part of an international team that is either able to make paella, prepare caipirinhas, or build the next unicorn.

About Byld

Byld is a Spanish Corporate Venture Builder founded in 2017 that designs, validates, and launches new ventures with corporations sharing risks and rewards from day one, we lead and co-found new ventures from scratch combining the best of the entrepreneurial and corporate worlds to encourage the creation of scalable businesses with an international scope.

Our formula for helping companies innovate is more effective and less risky than traditional methods, as it is entirely devoted to it an

What we are looking for:

The Director of Sales (DOS) is in charge of oversee and manage sales, G&E and reservation to ensure maximum revenue. The DOS should work closely with the Global Team (Sales & Revenue), to develop strategies to maximise REVPAR and grow market share.

The job of Director of Sales is executed satisfactorily when:

• Maintain and promote a team work environment with effective and clear communication amongst co-workers.
• Maintain and promote clear communication with Global Team (Sales & Revenue).
• Ensure best client service is being made available through communication amongst the team and other departments, cross training within the department and appropriate office coverage.
• Works with Cluster Sales team to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with hotel management team to create and implement a sales plan addressing revenue, customers, market & segments: Leisure and MICE.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Ensure hotel meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Utilize and expends company profile database to determine geographic areas for travel/MICE agent calls while maintaining top and existing travel/MICE agent aacounts.
• Organize travel/MICE agent month and industry rates for slow months.
• Assists with the development and implementation of promotions, both internal and external.
• Creating a focus on attracting new business.
• Attending and contributing to the weekly RevMax meeting.
• Updating and owning the sales strategy & sales plan with General Manager and Global Team (Sales and Revenue).
• Updating and owning the month end report (“GM Monthly report”).
• Review and approves any special negotiated rates by signing the contract (WHS, G&E, Consortia, TMCs).
• Provides positive and efficient leadership to ensure maximum revenue potential.
• Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Develop and send together with the Cluster Sales team informative press releases to targeted lists highlighting all activities and promotions.
• Responsible for the training of staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.
• Monitors all day to day activities of direct reports.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, wholesale agreements).
• Handles their local market performances.

What you will find:

• Day-to-day operational advantages such as transport to the hotel, accommodation support, meals at the staff canteen during shift.
• Excellent working environment with a great, committed, and cohesive team to be part of and comfortable office with daylight and Es Vedra views.
• Career growth opportunities internally and internationally within a fast-growing lifestyle brand.
• Innovative tools to help you and your colleagues perform their work.
• Part of Destination by Hyatt.

Slashmobility is a leading company in Apps Solutions. That work in enterprise IT transformation and help our clients in developing their own projects providing them the best IT Talent.

For an important aeronautics international project in one of the main aeronautics solutions provider companies in the world, as a member of the Slashmobility team, we are looking to a Project Manager.

As a Project Lead reporting to the Senior Project Portfolio Manager, you will lead a variety of new products or services delivery projects to meet the needs of our Airlines and Avionics manufacturers customers. This position offers an opportunity to work in a fast-paced environment with all our internal cross-functional team (engineering, Operations, Product, etc) located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).

Success in this role means you are an excellent communicator and comfortable managing multiple tasks; you are a team player with high people skills and have a problem-solving aptitude.

What You Will Do

1. Manage the project throughout its life cycle - from project scoping, planning, to delivery, to transition to operations, and finally project closure ensuring expected outcome to stakeholders and business.

2. Understand and articulate internal requirements and recommend options (plan, delivery strategy, budget, schedule, risks, etc.) with the input of the required technical experts or contributors.

3. Define resource requirements and coordinate large and diverse cross-functional teams.

4. Ensure project requirements, deadlines, budgets and schedules are on track. Anticipate and remove blockers and impediments.

5. Lead the project governance (status report, gates presentations, communications, risk mitigation process) and manage changes to the project scope, project schedule, and project costs as per the existing PMO governance.

6. There will be times when you will be assigned to assist a program or project manager by managing sub-projects or key task elements. With each assignment, you report regularly on the progress and manage each assignment through its completion.

7. Manage project communication and stakeholders’ relationship.

8. Foster a positive culture in your team: customer centric, a growth and “do it together” mindset.

¿De qué va la empresa en la que trabajarás?

Somos una empresa especializada en transformación digital y comprometida con las personas. Nuestro enfoque se centra en impulsar la aceleración digital tecnológica de la sociedad a través de las apps (mobile, web & IA) y la captación de talento IT.

Durante estos años, nuestros +100 empleados han trabajado con centenares clientes en +3.000 soluciones, ofreciendo una perspectiva holística en la interpretación del reto que implica la transformación digital de sus organizaciones.

¿En qué creemos?

Nos basamos en cuatro valores fundamentales:

• Innovación, ofreciendo soluciones innovadoras de una manera profesional y rentable con un valor diferencial: el conocimiento experto en toda la cadena de valor.
• Compromiso ya que llevamos como propios los objetivos de la organización y superamos cualquier obstáculo para lograrlos.
• Proactividad, proveyendo y realizando acciones para mejorar sus servicios y calidad.
• Trabajo en equipo, contando con un equipo motivado y multidisciplinar que trabaja en perfecta coordinación para lograr los objetivos comunes.

¿Qué haras?

• Diseñarás y desarrollarás soluciones con una arquitectura propia basada en MVVM para SwiftUI y VIP para el resto de la aplicación.

• Participarás en la definición de historias de usuario, así como en la estimación y planificación de tareas.

• Formarás parte de un equipo que aplica el modelo de mejora continua, aplicando Clean Code & Clean Architecture, haciendo pair programming, code reviews, etc.

• Participarás en las sesiones donde se decide la estrategia tecnológica de la plataforma.

• Finance SSC of important multinational Group|Excellent English level is a must. SSC or HQ experience will be a plus

Important multinational Group is looking for an EMEA Finance Service Delivery Analyst & Process Leader for their Finance SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department/ Finance Process Leader/ Finance Global Proces Owner, or similar. Excellent English level is a must. Workplace type: Hybrid.

Job Summary

This pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence to SLAs, alignment to the Group Targeting Operating Model, and timely resolutions of escalations, all while maintaining the highest level of customer service while developing lasting customer relationships within the SSC and the Operating Companies.

Furthermore, the role entails directing and coordinating the global strategy of the SSC organization in alignment with the Global Target Operating Model, while adhering to set processes, Company Policies and Procedures, and Internal Control compliance. Additionally, this role is responsible for ensuring and continually improving the performance, productivity, and efficiency of the SSC organizational operations through the provision of effective methods and the global strategy.

The role also requires the individual to assess, suggest and outline improvements to optimize automation and efficiency, collaborating with the SSC Managing Partner, Function Leads and wider global SSC team, whilst ensuring the country SSC continually provides a best-in-class quality of customer service to its serviced operating companies.Responsibilities

• Ensuring that SSC Functional Leads are fully informed about their teams' objectives and service delivery standards, overseeing team performance, and confirming that services meet agreed SLAs.
• Coordinate monthly service review meetings with each Operating Company in conjunction with other functional leads.
• Prepare and upkeep service review presentations for each serviced Operating company, ensuring comprehensive coverage of key issues raised and accurate updating of scorecards as required.
• Possess a comprehensive understanding of global Key Performance Indicators to enable the SSC to accurately measure its performance and effectively relay feedback provided by the operating companies.
• Serve as the primary point of contact to manage and promptly resolve escalations received from Senior Management of both operating companies and SSC Central Team.
• Ensure each functional manager has appropriate capacity to accurately provide the necessary metrics to complete the service decks each month.
• Provide exemplary customer service to the operating companies, including maintaining customer relationships and swiftly and professionally addressing any concerns or complaints through collaboration with relevant Functional Leads.
• Possess a comprehensive understanding of all functions serviced by the SSC team, offering appropriate support as directed by business requirements.
• Support in ensuring adherence to the Group Target Operating Model across all functions, supporting management efforts for consistent implementation and compliance.
• Compile and document a monthly management pack outlining service achievements and obstacles from both the SSC and Operating Company perspectives, for review by the SSC Central Team.
• Collating and consolidating key SSC metrics to be part of the presented monthly management pack.
• Collaborate with the Senior Management team to implement directives from the Central Management team, focusing on deploying strategic plans for efficiency optimization, streamlining operations, and reducing costs.
• Assist in the development and rollout of Service Management improvements as directed by the SSC Operations Director.
• Facilitate structured training sessions for new processes and tools introduced within the service function to ensure effective implementation and understanding among team members.
• Remain actively involved and play a pivotal role in all future migrations, ensuring seamless rollout of service delivery processes that are comprehensively understood and aligned by both the SSC and Operating Company.
• Attend sessions during the migration phase to facilitate a smooth transition into standard service reviews once the migration has stabilized.
• Proactively monitor application performance, promptly identifying any issues and ensuring appropriate escalation within the business to address poor performance or highlight improvement requirements.

• Salary package: Around 50.000 - 55.000 euros fixed salary.
• The final offer will depend on the real experience demonstrated along the process.
• Opportunities for professional growth and development.
• Workplace type: Hybrid.
• Job location: the office is in the center of Madrid.
• Job managed by: Guillermo Recoder.

• Minimum 3-5 years as PMO/ Process Leader/ Service Manager, or similar|Excellent English level is a must. SSC or HQ experience will be a plus

Important multinational Group is looking for an EMEA Finance PMO & Finance Process Optimization Manager for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in PMO/ managing and monitoring service levels delivered in the finance department/ Process Leader/ Global Process Owner/ Service Manager, or similar, in multinational environments. Proven track record in managing service delivery and meeting SLA targets. Strong understanding of SSC operations. Experience working in a SSC/ HQ/ Cluster/ Center of Excellence, will be very desirable. Excellent English level is a must. Workplace type: Hybrid.

Job Summary

Our client is looking for a highly qualified PMO (Project Management Officer) to join the Finance team. The ideal candidate will need to have a strong background in managing projects in dynamic and multicultural environments, with a focus on continuous improvement and delivering exceptional results.The position will be fully dedicated as EMEA PMO being a key position on the successful transfer of Accounting, Reporting & Treasury areas from EMEA countries to the SSC in Madrid.Responsibilities

• Coordinate and supervise the company's project portfolio at a global level, ensuring alignment with strategic objectives.
• Provide support to SSC and Global Management, monitoring all milestones, ensuring compliance with deadlines and quality.
• Manage the schedule, budget and resources assigned to the project, ensuring compliance within the established deadlines and objectives.
• Implement and standardize project management methodologies and tools across the organization.
• Monitor performance and service level compliance data (KPIs and SLAs) making periodic reports to Management.
• Act as a central point of contact between the Shared Services Center (SSC) and operating companies promoting fluid and efficient communication and organizing weekly meetings for follow-up.
• Identify and mitigate risks, as well as resolve conflicts that may arise during the execution of the project, defining and implementing contingency plans when necessary.
• Foster a collaborative work environment and maintain high levels of motivation and productivity in teams under pressure.
• Facilitate communication and collaboration between the different teams and departments, acting as a liaison between the operating companies and the Managers of the different departments of the SSC.

• Salary package: Around 50.000 - 55.000 euros fixed salary.
• The final offer will depend on the real experience demonstrated through the process.
• Opportunities for professional growth and development.
• Workplace type: Hybrid.
• Job location: the office is in the center of Madrid.
• Job managed by: Guillermo Recoder.

¿Qué proyecto se desarrolla dentro del Área de Seguridad (Servicios Técnicos)?

En BuildingCenter, desde el Departamento de Servicios Técnicos, nos enfocamos en:

1. Gestión de Activos: Priorizar la puesta en comercialización de activos mediante intervenciones físicas y documentales necesarias.
2. Mantenimiento Preventivo y Correctivo: Realización de adecuaciones y actuaciones postventa para garantizar el aseguramiento de los activos.
3. Mejora Continua: Implementar medidas y planes de acción para eficientar indicadores y costes, controlando el presupuesto y asegurando la alineación contable con la producción.

¿Cuáles serán tus funciones y responsabilidades?

Como Gerente de Seguridad, serás responsable de:

1. Control y Aseguramiento de Activos: Definir y controlar indicadores de seguridad, analizar gaps y proponer planes de acción.
1. Asesoramiento en materia de protección de los inmuebles en función de su localización, canal de entrada o distintas variables sociológicas, para mantener actualizados los niveles de riesgo (plan de mejora continua).
2. Definir y controlar los indicadores de aseguramiento de las medidas de seguridad instaladas y proponer planes de acción para mitigar ineficiencias en el proceso.
3. Tener una visión global (organizativa, operacional y de sistemas) que garantice la eficiencia, la seguridad y la integridad de todos los procesos y fiabilidad del dato.
2. Gestión de Proveedores: Monitorear alarmas, vigilancias y puertas antivandálicas, asegurando la calidad y prestación económica del servicio.
1. relación contractual, prestación económica (pedidos) y calidad del servicio.
3. Análisis y Reporte: Generar informes mensuales sobre la seguridad y ocupación de activos, manteniendo actualizados los niveles de riesgo.
1. Definir objetivos y presupuestos, de común acuerdo con la Dirección de Servicios Técnicos.
2. Definir y controlar el presupuesto, garantizando la alineación de contabilidad con la producción y planes de mitigación de costes (Retorno-oportunidad).
3. Reporte periódico de la actividad, capacidad analítica y creativa, medición de principales magnitudes (TMO’s, KPI’s, SLA’s y penalizaciones).
4. Coordinación de Equipos: Gestionar un equipo de gestores y coordinar con diferentes áreas de la compañía (Negocio Inmobiliario, Jurídico, Compliance, etc.).
1. Responsable de gestionar la relación y coordinación con los distintos departamentos de la compañía (Negocio Inmobiliario, Patrimonio, Saneamiento Jurídico, Reputacional, Compliance, Finanzas, Sistemas, entre otros) así como con AAPP (Administraciones Públicas Autonómicas y Provinciales.
5. Optimización de Procesos: Proponer y ejecutar mejoras en circuitos y procesos, asegurando una gestión eficiente y proactiva.
1. Participar en la definición, implementación y uso de la tecnología necesaria (proyectos y evolutivos).
2. Definir e implementar los procesos y protocolos asociados a la seguridad de los activos, así como una política de mejora continua aportando una visión operacional combinada con un adecuado soporte de Sistemas.

Ubicación: Madrid

Sabemos qué harás un gran trabajo, por eso hemos pensado en estos beneficios para ti:

• Contrato indefinido.
• Flexibilidad horaria de entrada para que puedas autogestionar tu tiempo.
• Plan de acogida y seguimiento de tu desarrollo profesional, con evaluaciones 360 y planes de desarrollo individuales.
• Acceso a una plataforma online de formación, con un amplio catálogo autoformativo, para que tu aprendizaje sea continuo.
• Todos los viernes con jornada intensiva para que puedas disfrutar más del fin de semana.
• Julio y Agosto jornada intensiva, porque sabemos que es verano y quieres disfrutar más tiempo de las horas de sol.
• Modelo de trabajo híbrido. Porque creemos que pasar tiempo y en la oficina es un factor clave para desarrollar la creatividad, y disfrutar en equipo.
• Fruta, porque es importante cuidarse. ¡Mens sana, in corpore sano!
• Plan de Beneficios: seguro de salud, ticket restaurante
• Retribución flexible aplicado a guardería y/o transporte.

¿Cómo será el proceso de selección?

• Recibimos y validamos tu solicitud
• Realizamos la evaluación telefónica con un especialista de selección
• Te enviamos una pequeña prueba competencial
• Realizas la entrevista con el/la responsable del departamento
• Realizas la entrevista con el responsable de Personas (HRBP)

¡Y no lo olvides, te daremos feedback!

¿Te apuntas? ¡Queremos conocerte!

"En Grupo CaixaBank, valoramos la diversidad y la igualdad como cualidades fundamentales de nuestra cultura, y contribuimos activamente al desarrollo del talento de todas las personas; independientemente del sexo, religión, etnia, orientación sexual, origen nacional, edad, estado civil, identidad, género o expresión de género. Esto se refleja en nuestras redes de trabajo, formadas por equipos transversales y cercanos, donde fomentamos la inclusión y compartimos el mismo compromiso por la diversidad.”

Si necesitas asistencia y/o una adaptación razonable debido a una discapacidad durante la solicitud o el proceso de contratación, especifíquelo y te ayudaremos.

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El Centro residencial de educación intensiva con jóvenes de Lleida necesita Educadoras-es Sociales para cubrir de forma habitual vacantes temporales.

En este servicio se facilita el servicio residencial de acogida de estancia limitada que dispone de medidas estructurales de protección para la guarda y educación de slas y los menores tutelados por la Administración de la Generalitat de Catalunya y que tiene como objetivo dar respuesta educativa y asistencial a adolescentes y jóvenes que presentan alteraciones conductuales, que requieren de unos sistemas de educación intensiva.

Nº horas semanales: según suplencias

Retribución por 38h semanales: 27.296,08€ bruto anual

Funciones del puesto de trabajo:

• Participar, junto al resto del equipo, en el desarrollo del plan de atención individualizado.
• Diseñar, implementar y evaluar las actividades educativas y de soporte social y entrenamiento específico en cada caso para desarrollar los procesos de integración.
• Realizar el seguimiento de las familias de las chicas acogidas
• Facilitar pautas de convivencia social.
• Realizar acompañamiento en el medio y apoyo para realizar gestiones, apoyo comunitario y/o entrenamiento con el fin de desarrollar habilidades sociales y mejorar la relación familiar.
• Revisar semestralmente el Proyecto Educativo Individualizado de las menores y/o familias para registrar su correcto desarrollo.
• Intervenir desde la afectividad con los niños, niñas y jóvenes y contribuir de este modo al crecimiento armonioso, estable y reparador.
• Potenciar las fortalezas y recursos personales de las adolescentes.