Ofertas de empleo de cuoronte

• Desarrollo de nuevo negocio en sector Banca y/o Energía.|Compañía multinacional líder en soluciones de telecomunicaciones y TI.

Compañía multinacional líder en soluciones de telecomunicaciones y TI.

• Focalizar, desarrollar y cerrar oportunidades en cuentas de los sectores de Banca y/o Energía.
• Gestionar y coordinar todas las actividades entre la compañía y el cliente.
• Crear planes de cuentas de ventas que identificarán, cuantificarán y recomendarán planes de acción de ventas para abordar nuevas oportunidades comerciales consistentes con la estrategia general de la compañía.
• Demostrar una ejecución eficiente, enfocada y alineada, en las ventas.
• Trabajar con objetivos individuales y estar alineado con los objetivos del equipo.
• Comprender y practicar los componentes/mecanismos de la venta de soluciones.
• Habilidades de gestión de cuentas clave; interlocución nivel C, análisis de ROI, negociación y habilidades de presentación.
• Demostrar liderazgo, iniciativa y motivación en el equipo.
• Garantizar la entrega y aprovechar los recursos organizacionales correctos; preventa, servicios y canal,...
• Obtener un amplio conocimiento de las habilidades técnicas de las industrias de Banca y/o Energía.
• Garantizar la satisfacción del cliente y la integridad de la marca.

Puesto desafiante en compañía líder y con oportunidades de crecimiento.

Atractivo paquete salarial: 70.000-90.000€ b/a + 40% de variable + coche de compañía + beneficios sociales.

• Multinacional|Proyecto estable

Multinacional del sector eléctrico (cableado, paneles y otras soluciones)

Reportando al Responsable europeo de ventas, la persona seleccionada se responsabilizará de:

• Contacto con cliente para la venta de soluciones a medida.
• Participación con equipo técnico en definición de producto.
• Venta de nuevos productos.
• Administración de la cartera de clientes (ofertas, seguimiento proyectos, documentación, etc).
• Realización de la estrategia comercial a seguir en área asignada.
• Análisis de resultados y ofrecimiento de nuevos productos a clientes asignados en cartera.
• Tareas administrativas (gestión de pedidos, etc).

Oportunidades de carrera y desarrollo profesional.

• Baix Llobregat.|Empresa del sector Medical Device.

Empresa del sector medical device con oficinas en el Baix Llobregat

• Presupuestos de personal.
• Control de costes y masas salariales.
• Desviaciones del presupuesto.
• Elaboración de informes, extracción e interpretación de datos, reportes.
• Control de headcount
• Control de KPIS.
• Auditoría de procesos internos.
• Gestión de la flota de vehículos (negociación de contratos con proveedores, renovaciones, control de KM's, etc).
• Participar en proyectos de RRHH donde se requiera su colaboración analítica.

• Posición estable.
• Ubicación: Baix Llobregat.
• Salario: 35.000- 38.000 € BA.
• Horario: entrada flexible de 8 a 9h y jornada de 8'20h con una hora para comer de lunes a jueves, viernes intensivo de 8 a 15h.
• Teletrabajo después de los 6 primeros meses de 1 día a la semana.

• Fluency in English is a must (French very desirable)|At least 8 years of experience in an Advertising Agency

Leading multinational agency.

Client Management Responsibilities

• Immerse yourself in the client's brand and offering
• Ensure clients understand agreed workflows and manage them through the process
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
• Set and manage client expectations deliverables and timeframes
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Build strong day-to-day relationships with all clients and agency stakeholders - communication is key
• Connect with key stakeholders regularly - co-ordinate review, business meetings - to secure trust & transparency
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Project Management Responsibilities

• Co-ordinate and make sure projects are updated between all relevant parties - internal and external (Clients and Agencies) - this may be done together with the PMs
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Ensure clear division of responsibility for appropriate files at each stage of the project
• Where producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
• Collate any information needed for input to client reports and presentations Ensure that schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager - this may be done with PMs
• Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
• Manage the internal platform to secure the flow through it
• Keep line managers updated on status of projects and keep a detailed status of projects directly with the Project Manager if any
• Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project
• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
• Manage, monitor and update all timelines and set realistic expectations with clients
• Monitor internal workflows, identify areas for improvement and make recommendations

Business Development Opportunities

• Strive to always improve client and stakeholder relationship
• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform BD
• Support BD in developing proposals for any new revenue opportunities

Quality Control Responsibilities

• Highlight and escalate quality control issues
• Act as a brand/QC guardian - ensure brand guidelines/QC checklists and procedures are followed

Financial Responsibilities

• Ensure full compliance with all financial procedures and policies
• Ensure all estimates are approved by BD
• Budgeting and forecasting process
• Financial reporting and smooth running of the finance function being connected with finance department.
• Help develop initiatives to maximize profitability

• Career opportunities
• 2 days home office

• Incorporación en cliente final del sector asegurador|Puesto 100% presencial, oficinas zona sureste de Madrid.

Cliente final del sector asegurador con oficinas ubicadas en la zona sureste de Madrid, se centra en brindar soluciones tecnológicas innovadoras para sus clientes y precisa un perfil para liderar el área de forma estratégica.

• Supervisar la infraestructura de IT de la empresa a nivel de software y hardware.
• Desarrollar y ejecutar proyectos de IT para satisfacer las necesidades del negocio.
• Gestionar y coordinar el equipo de IT, compuesto por las áreas de Sistemas y Desarrollo de aplicaciones.
• Asegurar la seguridad de los sistemas de información.
• Evaluar y seleccionar tecnologías apropiadas para el negocio.
• Crear y administrar el presupuesto del departamento de IT.
• Gestionar relaciones con proveedores y partes interesadas.
• Mantenerse actualizado sobre las últimas tendencias y desarrollos en IT.

• Contrato indefinido directamente en cliente final, con paquete salarial competitivo compuesto de fijo + ticket restaurante.
• Ambiente laboral inclusivo y respetuoso, con plan de crecimiento en una compañía sólida con proyección.
• Oportunidad para liderar y dar forma al departamento de IT
• Trabajo 100% presencial en la zona sureste de Madrid, horario de entrada flexible, jornada intensiva los viernes.

Join Our Team as a Freelance Recruiter at WibitCS!

At WibitCS, we’re on an exciting mission to connect exceptional talent with the right opportunities, and we’re looking for a Freelance Recruiter based in Latvia to help us achieve just that. If you’re a true recruitment “hunter” who thrives on sourcing and placing candidates, we want to hear from you!

Position: Freelance Recruiter

Location: Remote Global

Employment: Freelance

Compensation: Commission per successful placement

What You’ll Do:

As a Freelance Recruiter with WibitCS, you’ll have the creative freedom to explore every recruitment avenue available! From job boards and social media to networking events, your mission is to uncover exceptional candidates who fit our clients’ needs perfectly. Your responsibilities will include:

• Sourcing Talent: Dive into various channels to identify and attract top-tier candidates.
• Assessing Candidates: Evaluate skills through interviews and assessments to determine the best fit for each role.
• Collaboration: Work closely with our Managing Director to ensure a smooth recruitment process from initial outreach through to final interviews.
• Candidate Experience: Create a positive and engaging experience for candidates throughout the recruitment journey.

What You Bring:

• Fluent English Proficiency: Your command of the English language is essential for effective communication.
• Recruitment Expertise: Proven international recruiting experience, especially in sourcing volume and language-specific roles.
• Organizational Skills: Excellent communication, organization, and time-management abilities to juggle multiple projects effectively.
• Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and recruitment software is a plus but not required.

What’s In It For You?

• Competitive Commission Structure: Enjoy a timely commission-based compensation model that rewards your hard work.
• Flexibility: Work remotely from anywhere on your own schedule, allowing you to balance work and life as you see fit.
• Diverse Opportunities: Recruit across a variety of industries, focusing primarily on white-collar clients, giving you a chance to expand your expertise.
• Supportive Team Environment: Collaborate with a friendly and supportive team at WibitCS, ensuring a smooth and enjoyable working experience.

If you’re passionate about making perfect connections and ready to take your recruiting career to the next level, WibitCS has a place for you! Apply today and let’s make great things happen together!

In Collaboration, we are excited to partner with a leading financial services company to recruit an English-speaking Compliance Officer for our Limassol team! If you are passionate about ensuring regulatory adherence and enjoy working in a dynamic environment, we want you to join us in upholding the highest standards of compliance.

Position: Compliance Officer

Location: Limassol, Cyprus

Employment Type: Full-time

Work Model: On-site

What You’ll Do:

• Surveillance and Monitoring: Vigilantly monitor trading activities to identify suspicious or unauthorized actions, reviewing reports and alerts generated by compliance systems.
• Documentation Management: Keep compliance documents organized and up-to-date, ensuring policies, procedures, and regulatory filings are always in compliance.
• Reporting: Prepare regular compliance reports for management and regulatory bodies, providing insights and updates on our compliance status.
• Regulatory Research: Stay ahead of the curve by conducting thorough research on regulatory changes that could impact the organization.
• Training and Development: Assist in organizing compliance training for employees, fostering a culture of compliance awareness and education.
• Breach Investigation: Support the compliance monitoring program by conducting reviews and investigating any compliance breaches reported by employees or flagged by systems.
• Policy Implementation: Collaborate with colleagues to implement new or updated compliance policies across the organization.
• Due Diligence: Conduct due diligence checks on clients by reviewing documentation and ensuring strict adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Audit Collaboration: Work closely with the internal audit team during compliance audits, providing necessary documentation and insights.

What You Bring:

• Experience: A minimum of 1 year in a similar role within a Compliance Department, demonstrating your understanding of compliance protocols.
• Educational Background: A Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Certifications: CySEC Basic/Advanced certification is a plus, showcasing your commitment to professional standards.
• Technical Skills: Proficiency in Microsoft Office, enabling you to create reports and presentations efficiently.
• Language Proficiency: Fluent in English with strong verbal and written communication skills to effectively convey compliance matters.
• Attention to Detail: A keen eye for detail with a results-oriented approach, ensuring thoroughness in compliance activities.
• Critical Thinking: Excellent multitasking abilities and strong critical thinking skills to navigate complex compliance issues.

What We Offer:

• Competitive Salary: Enjoy a remuneration package based on your experience and qualifications.
• Health Benefits: Access to private medical insurance, prioritizing your well-being.
• Professional Growth: Ongoing professional development and training opportunities to help you advance in your career.
• Team Events: Engage in quarterly team events and regular corporate activities that promote a strong team spirit.
• Wellness Perks: Benefit from access to sports activities and a corporate discount card.
• Positive Work Culture: Be part of a dynamic and friendly team in a supportive and positive working environment.

Join us in this exciting opportunity to ensure compliance excellence within a leading financial services organization! #ComplianceOfficer #FinancialServices #Limassol

In Collaboration, we are excited to partner with a leading financial services company to find an English-speaking Back Office Officer to join our vibrant Limassol team! If you are detail-oriented, passionate about customer service, and eager to contribute to a dynamic work environment, this opportunity is perfect for you.

Position: Back Office Officer

Location: Limassol, Cyprus

Employment Type: Full-time

Work Model: On-site

What You’ll Do:

• Client Onboarding: Open and register new client accounts in our company software, ensuring a smooth and efficient onboarding process.
• Compliance Checks: Conduct KYC (Know Your Customer) and due diligence checks to uphold our commitment to regulatory compliance.
• Activity Monitoring: Monitor client activity for AML (Anti-Money Laundering) compliance, helping to maintain a secure trading environment.
• Withdrawal Management: Oversee and facilitate client withdrawals, ensuring accurate approval and timely execution.
• Transaction Processing: Process and settle various transactions, including deposits, withdrawals, and internal transfers, with a keen eye for discrepancies.
• Documentation Handling: Provide account statements upon request and archive essential documents in our CRM, including agreements and contracts.
• Customer Support: Address customer complaints professionally, striving to enhance client satisfaction and retention.
• Document Maintenance: Keep client KYC documents up to date, ensuring all records are accurate and compliant.
• Team Support: Assist the team with other tasks as needed, contributing to a collaborative work environment.

What You Bring:

• Experience: A minimum of 1 year in a similar role within the financial services or Forex industry.
• Educational Background: A Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Language Skills: Fluency in English with strong communication skills; knowledge of additional languages such as Hebrew, Dutch, or Spanish is a plus.
• Technical Proficiency: Proficiency in Microsoft Office and CRM systems, with the ability to quickly learn new software.
• Self-Starter Attitude: Ability to work independently while also thriving in a team-oriented environment.
• Attention to Detail: A meticulous approach to tasks, with a strong focus on accuracy and results.
• Multitasking Skills: Excellent time management abilities, enabling you to juggle multiple responsibilities effectively.
• Certifications: CySEC Basic/Advanced certification is advantageous.
• Flexibility: Availability to work Monday to Friday, with rotating shifts between 10 AM - 07 PM and 02 PM - 11 PM.

What We Offer:

• Competitive Salary: An attractive remuneration package based on experience and qualifications.
• Health Benefits: Comprehensive private medical insurance to ensure your well-being.
• Professional Development: Ongoing training opportunities to enhance your skills and advance your career.
• Team Events: Engage in quarterly team events and regular corporate activities that foster camaraderie and teamwork.
• Wellness Perks: Access to sports activities and a corporate discount card for added benefits.
• Positive Environment: Become part of a dynamic, friendly team within a supportive and positive workplace culture.

Join us in this exciting opportunity to shape the future of financial services as our next Back Office Officer! #BackOffice #FinancialServices #Limassol

In Collaboration, we are thrilled to partner with a leading financial services company in search of a talented Hebrew-speaking FX Dealer to join our dynamic team in Limassol, Cyprus! If you are passionate about financial markets and eager to contribute to a fast-paced trading environment, we want to hear from you!

Position: FX Dealer

Location: Limassol, Cyprus 

Employment Type: Full-time 

Work Model: On-site

What You’ll Do:

• Supervision and Leadership: Oversee daily dealer tasks and responsibilities, ensuring seamless operations within the trading floor.
• Market Awareness: Stay informed about daily news and developments related to the company’s trading products to make informed decisions.
• Client Account Management: Monitor client account margins and liquidation levels, ensuring clients are supported and informed.
• Market Analysis: Utilize fundamental and technical analysis to understand market trends and assist in making strategic trading decisions.
• Reporting: Generate and supervise daily, monthly, and yearly reports, ensuring accurate documentation of trading activities.
• Communication: Report any unusual events or incidents to your line manager and communicate significant market movements to dealers across different shifts.
• Technical Monitoring: Ensure price feeds are consistently operational, enabling timely trading decisions.
• Collaboration with Sales: Work closely with the Sales Department to resolve client disputes promptly and efficiently.

What You Bring:

• Language Proficiency: Native or fluent Hebrew, both verbal and written, with a good command of English.
• Educational Background: Bachelor’s degree in Economics, Finance, or a related field.
• Experience: Previous experience in a similar role within the financial sector or brokerage firms is advantageous.
• Trading Knowledge: Familiarity with trading platforms and a solid understanding of technical and fundamental analysis will set you apart.
• Availability: Willingness to work a shift rotation, Monday to Friday, from 8 AM to midnight, with 40 hours a week and two days off.

What We Offer:

• Competitive Compensation: Attractive salary package complemented by performance-based bonuses.
• Dynamic Team Environment: Become part of a supportive and friendly international team that values collaboration and innovation.
• Relocation Support: Assistance with relocation, including housing support and visa arrangements, to help you settle in smoothly.
• Career Development: Opportunities for continuous professional growth and career advancement within a leading Forex company.
• Social Activities: Participate in regular team-building events, social activities, and company outings to foster camaraderie and engagement.
• Health Benefits: Comprehensive private medical insurance and a company discount card for added perks.
• And More: Enjoy a vibrant multicultural working environment with additional benefits!

Join us in shaping the future of Forex trading as our next FX Dealer! #FXDealer #ForexCareers #Limassol

In Collaboration, we are excited to partner with a leading forex company as we seek an experienced and dynamic Media Buyer to join our team in Limassol, Cyprus! If you have a passion for driving successful advertising campaigns and thrive in a fast-paced environment, we want to hear from you!

Position: Media Buyer
Location: Limassol, Cyprus
Employment Type: Full-time

What You’ll Do:

• Campaign Management: Plan, execute, and optimize advertising campaigns across various media platforms to achieve maximum impact and effectiveness.
• Performance Analysis: Analyze campaign performance, adjusting strategies as necessary to meet key performance indicators (KPIs) and drive success.
• Creative Collaboration: Work closely with creative teams to develop compelling ad creatives that resonate with our target audience.
• Opportunity Identification: Conduct thorough research to identify new advertising opportunities and trends to enhance our campaigns.
• Negotiation Excellence: Negotiate with media vendors to secure the best rates and placements, ensuring cost-effective advertising spend.
• Financial Tracking: Track and report on advertising spend and return on investment (ROI), providing insights to optimize future campaigns.
• Cross-Functional Collaboration: Collaborate with other teams to ensure all campaigns align with the company’s overarching marketing goals and objectives.
• Trend Awareness: Stay up to date with the latest advertising trends and technologies, ensuring our strategies remain innovative and effective.

What You Bring:

• Experience: A minimum of 2 years of proven experience as a Media Buyer is essential, showcasing your ability to drive campaign success.
• Language Skills: Excellent communication and negotiation skills in English are required; proficiency in Italian or another foreign language is a significant advantage.
• Educational Background: A Bachelor’s degree in Marketing, Advertising, or a related field, or equivalent professional experience.
• Analytical Skills: Strong analytical and problem-solving skills to assess campaign performance and implement improvements.
• Multi-Tasking Ability: Ability to thrive in a fast-paced environment while managing multiple campaigns simultaneously with meticulous attention to detail.
• Tech Savvy: Proficiency in Microsoft Excel and Google Analytics is preferred, though not mandatory. Experience in the forex industry is a plus!

Why You’ll Love This Role:

• Competitive Remuneration: Enjoy an excellent salary package that reflects your experience, skills, and performance, ranging from junior to senior levels.
• Dynamic Environment: Join a vibrant international team that fosters a positive and friendly atmosphere, where collaboration is key.
• Professional Growth: Receive the guidance and tools needed to reach your full potential and advance in your career.
• Health Coverage: Benefit from private medical insurance to ensure your well-being.
• Relocation Support: Take advantage of generous relocation assistance as you transition to your new role in beautiful Limassol.

Join us in redefining the landscape of forex advertising as our next Media Buyer! #MediaBuyer #AdvertisingCareers #Limassol

In Collaboration, we are thrilled to partner with an award-winning, multi-licensed broker offering online CFD trading across a range of markets—including FX, crypto, oil, metals, shares, and indices—as we seek to onboard a talented System Administrator to join our vibrant team in Limassol, Cyprus! If you have a passion for technology and thrive in a dynamic environment, this is the opportunity for you!

Position: System Administrator
Location: Limassol, Cyprus
Work Model: On-site
Employment Type: Full-time
Remuneration: Competitive base salary

What You’ll Do:

• System Management: Install, configure, and maintain operating systems, software, and hardware to ensure seamless operations.
• Performance Monitoring: Continuously monitor system performance, identify potential issues, and troubleshoot problems promptly to maintain system integrity.
• Network Oversight: Manage and oversee the network infrastructure, including routers, switches, and firewalls, to ensure robust connectivity and security.
• Backup & Recovery: Implement and verify data backup and disaster recovery procedures, ensuring they are functional and up to date.
• Team Collaboration: Work closely with IT team members to resolve complex technical challenges and enhance overall system performance.
• Technical Support: Provide top-notch technical support and assistance to end-users, ensuring their IT needs are met efficiently.
• Incident Reporting: Report and document any unusual events or security incidents to maintain a secure IT environment.
• Documentation Development: Develop and maintain comprehensive system documentation to facilitate knowledge sharing within the team.
• User Training: Train and guide end-users on IT systems, software, and applications to enhance their proficiency and productivity.
• Project Participation: Engage in IT projects aimed at improving system efficiency, performance, and overall business productivity.

What You Bring:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Language Proficiency: Fluent in English, both verbal and written, to communicate effectively within the team.
• Certifications: A professional certification, such as Microsoft Certified Systems Administrator (MCSA), is a plus.
• Relevant Experience: Proven experience as a System Administrator or in a similar role, showcasing your technical expertise.
• Technical Skills: Hands-on experience with Active Directory (AD), Entra, Intune, AWS, Azure, Microsoft 365, VoIP, and FortiGate technologies.
• Trading Platforms: Strong knowledge of MT4/MT5 trading platforms to support our trading operations effectively.
• Network Security: Solid understanding of network security practices and antivirus software to protect our systems.
• Versatility: Familiarity with multiple operating systems and platforms, along with strong problem-solving skills and keen attention to detail.
• Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with team members and users alike.

Why You’ll Love This Role:

• Competitive Package: Receive an excellent remuneration package based on your experience, skills, and performance.
• Dynamic Environment: Join a creative and positive team atmosphere where innovation thrives.
• Professional Development: Access guidance and tools to help you reach your full potential and grow in your career.
• Diverse Projects: Work on exciting IT projects and collaborate with a skilled and supportive team.
• Fast-Paced Culture: Be part of a dynamic, fast-paced work environment focused on innovation and efficiency.

Join us in shaping the future of online trading technology as our next System Administrator! #SystemAdministrator #ITCareers #Limassol

In Collaboration, we are excited to partner with a leading financial services company in search of a motivated Spanish-speaking Introducing Broker (IB) Manager to join their dynamic team in Limassol, Cyprus! If you are passionate about building strong relationships and driving business growth, this is the opportunity for you!

Position: Introducing Broker (IB) Manager
Location: Limassol, Cyprus
Work Model: On-site
Employment Type: Full-time
Remuneration: Competitive base salary + commissions

What You’ll Do:

• Relationship Management: Build and maintain strong partnerships with Introducing Brokers (IBs) to foster mutual business growth and success.
• Recruitment & Onboarding: Identify, recruit, and onboard new IBs, ensuring their smooth integration into our company’s operations.
• Strategic Development: Design and implement effective strategies to attract new IBs while retaining existing partnerships.
• Performance Tracking: Set performance goals and KPIs for IBs, providing tailored support to help them reach their full potential.
• Training & Support: Conduct engaging training sessions on our products, services, and market trends to empower IBs with knowledge and tools for success.
• Monitoring & Feedback: Utilize reporting tools to monitor IB performance and provide constructive feedback to enhance their results.
• Compliance Assurance: Ensure all IB activities comply with industry regulations, anti-money laundering (AML) standards, and company policies.
• Cross-Department Collaboration: Work closely with internal teams, including marketing, sales, and compliance, to provide cohesive support for IBs.
• Market Analysis: Stay ahead of market trends and competitor activities to keep our IB program competitive and relevant.

What You Bring:

• Language Proficiency: Native fluency in Spanish (both verbal and written) and fluency in English to communicate effectively.
• Educational Background: Bachelor’s degree in Business Administration, Accounting & Finance, Economics, Marketing, or a related field.
• Professional Credentials: Any relevant professional qualifications or certifications are advantageous.
• Experience: Proven track record in IB management, preferably within the FX or iGaming industries.
• Regulatory Insight: Familiarity with LATAM and SA jurisdictions will be considered a strong advantage.
• Market Knowledge: Strong understanding of forex trading, regulations, and market trends.
• Interpersonal Skills: Excellent communication, negotiation, and relationship management skills.
• Adaptability: Ability to thrive in a fast-paced, results-driven environment while maintaining a focus on strategic objectives.

Why You’ll Love This Role:

• Innovative Environment: Join a dynamic and fun workplace with a creative and forward-thinking team that values your contributions.
• Competitive Compensation: Enjoy a competitive salary based on your experience, with additional commission opportunities.
• Health Benefits: Access comprehensive medical insurance to support your well-being.
• Career Growth: Take advantage of professional development opportunities within a company that encourages growth and advancement.
• Key Player Recognition: Be recognized as a vital contributor to our company’s success and growth.
• Regulated Industry: Work with a licensed and regulated financial broker, enhancing your career in the financial services sector.

Join us in shaping the future of financial services while making a significant impact through your expertise and leadership as an Introducing Broker (IB) Manager! #IntroducingBroker #FinancialServices #Limassol

In Collaboration, we are excited to partner with a leading investment firm in the search for a passionate Arabic-speaking Customer Support Agent to join their dynamic team in Limassol, Cyprus! If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you!

Position: Customer Support Agent
Location: Limassol, Cyprus
Work Model: Hybrid
Salary: Competitive Base Salary

What You’ll Do:

• Customer Engagement: Manage company chats, emails, and calls, providing top-notch support to our clients and leads.
• Needs Assessment: Identify and assess customer needs to ensure satisfaction and effectively address their inquiries.
• Multi-Channel Support: Handle inquiries from new leads and existing clients through phone calls, chat, emails, and the client portal, ensuring timely and helpful responses.
• CRM Management: Keep detailed records of all communications and actions taken in our CRM system for accurate tracking and follow-up.
• Collaborative Problem Solving: Interact with other departments to resolve inquiries that require further investigation, sending tasks as necessary.
• Follow-Up Excellence: Proactively follow up with clients and schedule callbacks to guarantee optimal results and satisfaction.
• Team Player: Work independently and collaboratively, adhering to standard processes and procedures to maintain high service levels.

What You Bring:

• Customer Support Experience: Proven experience in customer support, with a passion for helping others.
• Industry Knowledge: Background in Forex or the financial markets is a plus, enhancing your ability to assist clients effectively.
• Language Proficiency: Native fluency in Arabic and at least B2-level proficiency in English, both verbal and written, allowing you to communicate clearly and effectively.
• Tech Savvy: Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, to manage communication and documentation.
• Communication Skills: Strong phone contact handling skills with active listening abilities to truly understand customer needs.
• Resilience: Ability to work under pressure and meet deadlines while maintaining a positive attitude.
• Flexible Schedule: Willingness to work on weekly rotating shifts (morning, afternoon, night) to accommodate business needs.

Why You’ll Love This Role:

• Competitive Compensation: Remuneration commensurate with your qualifications and experience, along with a 13th salary.
• Health & Wellness: Comprehensive medical insurance scheme and access to a provident fund for your peace of mind.
• Perks & Discounts: Enjoy the company’s group discount scheme and free parking for your convenience.
• Fitness Facilities: Stay active in our in-house fitness room, complete with classes to support your wellness goals.
• Modern Workspace: Work in a contemporary environment located centrally in Limassol, with easy access to the highway.
• Multicultural Team: Join a friendly, multinational environment that values diversity and fosters professional growth opportunities.

Embark on a rewarding career journey with us and be part of a team that is committed to excellence in customer support! #CustomerSupport #Limassol #InvestmentFirm

In collaboration we are working with a leading financial services company who are looking to recruit a Portuguese-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Portuguese both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a Arabic-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Arabic both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a German-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in German both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a French-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in French both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona! If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.

Role: WFM Business Partner (Spanish and English)
Location: Barcelona, Spain
Work Model: On-site
Employment Type: Contract
Remuneration: Competitive Base Salary

What You’ll Do:

• Client Liaison: Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.
• Collaborative Strategy: Work closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.
• Resource Management: Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.
• Mentorship: Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.
• Process Improvement: Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.
• Functional Leadership: Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.

What You Bring:

• Expertise in WFM Tools: Mastery of Verint Workforce Management, especially in intraday management.
• Experience: A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.
• Education: Bachelor’s degree or equivalent in a relevant field.
• Bilingual Proficiency: Native or fluent in both English and Spanish, with excellent communication skills.
• WFM Knowledge: Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.
• Leadership Skills: Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.
• Budgeting Acumen: Knowledge of resource and budget creation and execution, with a strategic mindset.

Why You’ll Love This Role:

• Relocation Assistance: Enjoy support for your move to Barcelona to help you settle in smoothly.
• Sign-On Bonus: Start your journey with a generous bonus to welcome you aboard.
• Health Benefits: Access private health insurance after your probation period for peace of mind.
• Meal Allowance: Benefit from a daily meal allowance to fuel your day.
• Vibrant Work Environment: Join a dynamic, multicultural team in a modern office space located in the heart of Barcelona, complete with leisure areas.
• Healthy Lifestyle: Enjoy regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.

Join a team where your expertise will make a tangible impact, and help shape the future of workforce management in a collaborative and innovative setting! #WorkforceManagement #Barcelona #BPO

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Polish-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Polish, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a French-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in French, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #FrenchSpeaking #Barcelona

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Italian-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Italian, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #ItalianSpeaking #Barcelona

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Swedish-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Swedish, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #SwedishSpeaking #Barcelona

In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Engage with Customers: Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
• Document & Track: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
• Product Knowledge: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
• Escalate When Needed: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
• Process Adherence: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
• Team Collaboration: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
• Administrative Tasks: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
• Continuous Improvement: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent German, with a minimum B2 level in English.
• Customer Service Background: At least one year in customer service, ideally with experience in technical support.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Empathy & Problem-Solving Skills: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
• Ownership Mindset: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

Why Join Us:

• Competitive Package: A highly attractive remuneration package based on your skills and experience.
• Consistent Schedule: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
• Generous Time Off: 23 working days of paid annual leave to recharge and enjoy Barcelona.
• Supportive Environment: Join a dynamic, friendly team that values creativity and collaboration.
• Growth Opportunities: Access to resources and support to help you develop your skills and advance your career.

Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona! #CustomerSupport #GermanSpeaking #Barcelona

In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Customer Assistance: Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.
• Record & Track: Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
• Product Knowledge: Stay informed about services and products, particularly those tailored to specific customer needs.
• Escalate & Collaborate: Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
• Maintain Service Standards: Adhere to all project processes and SLAs, providing coverage for teammates as needed.
• Team Engagement: Join regular team meetings, manage administrative responsibilities, and support the team’s overall performance.
• Continuous Improvement: Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent Dutch, with English proficiency at a B2 level or higher.
• Customer Service Experience: At least one year in a customer service role, preferably with a technical support background.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Problem-Solving Skills: Strong listening skills and an ability to understand and resolve customer needs efficiently.
• Ownership & Accountability: Capability to take full ownership of calls, resolving or escalating them as needed.

Why Join Us:

• Competitive Package: Excellent remuneration based on experience, skills, and performance.
• Work-Life Balance: Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
• Paid Time Off: 23 working days of annual leave to recharge and explore.
• Supportive Environment: Join a creative, friendly team with a positive atmosphere.
• Career Development: Access guidance, tools, and resources to help you grow professionally.

Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona! #CustomerSupport #DutchSpeaking #Barcelona