Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Sales Team Lead to join their team in Dublin.

Location: Dublin, Ireland

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Lead and coach a team of Lease Consultants, ensuring productivity and quality
• Delegate tasks and foster a collaborative work environment
• Track and manage team performance, ensuring alignment with department goals
• Set performance targets and conduct regular reviews
• Collaborate with HR on performance and personnel issues
• Identify project challenges and develop innovative solutions
• Manage resources, timelines, and client expectations for successful project delivery
• Maintain open communication with clients to ensure objectives are met
• Coordinate client requests and process improvements with the team
• Create and present performance reports to stakeholders
• Identify improvement areas using data insights and update reporting processes as needed.

REQUIREMENTS

• Expert-level proficiency in spoken and written German, with fluency in English
• Minimum of 1 year of team leadership experience
• Previous experience in sales, negotiation, or B2B phone sales
• Solution-oriented with proven negotiation and persuasion abilities
• Demonstrated ability to lead and execute an effective sales process
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Analytical mindset with a focus on accuracy
• Must be confident in placing outbound sales calls
• Experience in the mortgage, insurance, or real estate sectors will be considered as a plus
• Sense of ownership and accountability
• Ability to foster a proactive team spirit
• Decisiveness and leadership
• Computer literate with sound knowledge of Microsoft Office package.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Increasing holiday entitlement
• Health and Dental Insurance
• Gym Membership Allowance
• Private retirement savings account (PRSA)
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Access to the Taxsaver scheme
• Participation in company-wide competitions, monthly team events, quarterly company events, and quarterly company-sponsored volunteer events
• Internal development opportunities across international offices
• And many others!

In collaboration we are searching for an Team Leader with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: Hybrid, 3 days per week at the office

Employment type: Full-time

Remuneration: Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

• Manage, mentor, and motivate a team of business development representatives to achieve ambitious targets and KPIs that align with client expectations
• Maintain an active role in day-to-day operations, adapting quickly to client needs and evolving strategies
• Develop a deep understanding of client products and services, enabling your team to identify prospects and qualify opportunities effectively
• Enhance team performance by identifying and implementing new systems, structures, and processes to boost efficiency
• Foster a work environment centered on focus, teamwork, and exceptional performance
• Collaborate closely with client stakeholders to ensure team goals are met, taking responsibility for performance management, discipline, attendance, and evaluations.

REQUIREMENTS:

• Native / fluent in German with strong communication skills in both written and spoken forms. Fluent in English (at least B2 level)
• 2+ years of experience in managing or coaching teams, particularly within the tech sector
• Personal experience in developing qualified opportunities through self-generated pipelines
  
• Demonstrated success in a high-energy environment with a proactive approach to problem-solving
• Clear and thoughtful communicator with outstanding presentation, listening, and critical thinking skills
• Ability to contribute to the creation of new processes and systems, with a proven ability to streamline workflows for increased team efficiency
• Strong customer orientation with the ability to inspire and drive excellence within your team
• Self-reliant, adaptable, and decisive, with the ability to effectively multi-task in a dynamic environment
• Proficient in Microsoft Office, Google Suite, and relevant software/hardware
• Familiarity with Salesforce and a comfort level in making data-driven decisions.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Comprehensive health cover starting from day one
• Education reimbursement to support your growth
  
• Child/Dependent care reimbursement to help manage work-life balance
  
• Personal Hardship Loan Program for extra support, when needed
• Access to a 24/7 mental health and employee assistance program
• Bike to Work Scheme and Taxsaver Leap Card Scheme
• Recognition programs for top performers and long-tenured employees
• And many others!!!

In collabboration we are partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards. This involves assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and justifying these ratings in writing. The aim is to refine the quality of assessments over time.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
• Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
• Provide thorough, written explanations to support your ratings and enhance overall rater quality
• Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
• Conduct peer audits as part of the quality process and assist in training initiatives when needed
• Collaborate with team members to share insights and best practices, driving continuous improvement
• Manage multiple assignments independently, balancing various tasks with minimal guidance
• Assist the team lead or manager during the interview process for future hires
• Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
• Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.

REQUIREMENTS:

• Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level)
• Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
• University degree would be an advantage but is not required
• Computer literate & being comfortable using G Suite, particularly Google Sheets
• Highly detail-oriented with a rigorous and analytical approach
• Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
• Willingness / ability to work flexible shifts. Strong sense of logic and sound decision-making abilitiesWork schedule: shift rotation, Monday to Friday, 08:00 AM to 8:00 PM. 40 hours of work per week (2 days off).

OFFER:

• Lunch vouchers 7,63 EUR per day
• 100 EUR transportation allowance or company shuttle
• Health and dental insurance
• Above-average base salary (x 14 months)
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading financial services company who are looking to recruit a Dutch-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Dutch both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Talent Acquisition Specialist to join their team in Dublin.

Location: Dublin, Ireland

Work model: hybrid

Employment type: Full-time

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Manage the complete recruitment lifecycle, including job postings, sourcing, screening, interviewing, and hiring for roles across German-speaking markets
• Utilize various strategies to attract and engage top talent
• Conduct proactive searches for both active and passive candidates
• Develop and maintain a robust pipeline of candidates for critical roles in German-speaking regions to support future hiring needs
• Collaborate with hiring managers and department heads to understand staffing requirements
• Conduct phone, video, and in-person interviews, assessing candidates for cultural fit, technical skills, and career goals
• Ensure a positive candidate experience
• Support and enhance the company’s employer branding initiatives
• Ensure recruitment activities comply with local employment laws, data protection regulations, and internal policies
• Stay informed about industry trends, salary benchmarks, and competitor activities
• Provide insights and recommendations to improve recruitment strategies
• Regularly report on recruitment progress, KPIs, and challenges to management, ensuring alignment with hiring targets and timelines.

REQUIREMENTS

• Excellent written and spoken German language skills are essential, with proficiency in English required for internal communication
• At least 1 year of experience in a recruitment role, particularly focused on German-speaking regions
• Ability to effectively communicate and build relationships with candidates, hiring managers, and other stakeholders at various levels
• Proven experience in sourcing candidates through job boards, social media, and headhunting
• Experience in conducting interviews and assessments, with a solid understanding of evaluating technical and cultural fit
• Ability to work closely with hiring managers and provide recruitment best practices and market insights
• Strong organizational abilities to manage multiple requisitions and meet deadlines
• Flexibility to adjust to changing business needs and priorities with a positive
• Comfortable using recruitment technologies such as Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools
• Understanding of cultural nuances and employment laws specific to the German market.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Increasing holiday entitlement
• Health and Dental Insurance
• Gym Membership Allowance
• Private retirement savings account (PRSA)
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Access to the Taxsaver scheme
• Participation in company-wide competitions, monthly team events, quarterly company events, and quarterly company-sponsored volunteer events
• Internal development opportunities across international offices
• And many others!

In collaboration we are working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Norwegian for their Malta office.

Location: Qormi, Malta (office) OR remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Norwegian both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable – commitment is one of our core values
• Eagle eyed with great attention to detail
• Empathy about people – you will be working with securing the online safety our customers and their users
• Ideally interested in marketplaces, shared economy and new technology
• Previous experience in content moderation, customer care and/or online business is a plus.

BENEFITS:

• An opportunity to make a positive impact on the digital world, by making the internet a safer place
• A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
• Career opportunities within a management or expert field
• Additional vacation days
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Refer a friend bonus scheme.
• Comprehensive training and constant feedback
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures
• Relocation packages for international applicants.

In collaboration we have partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Dutch speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native Dutch
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno or remotely anywhere in Czech Republic.

Work model: remote anywhere in Czech Republic

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
• Ability to work in shifts, also night shifts, in a fast-paced environment
• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
  
• Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
• Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
• 4 free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Hungary and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work from Hungary
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Bosnia and Herzegovina. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Bosnia and Herzegovina

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Bosnia and Herzegovina and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work in Bosnia and Herzegovina
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Slovenia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are looking for a Sales Manager with Chinese to drive sales efforts and strengthen channel partnerships in international markets. The successful candidate will develop and implement effective sales strategies aligned with the company's goals, manage key accounts, and explore new market opportunities.

Location: Sydney, Australia.

Job Description:

Key Responsibilities:

- Develop and execute sales strategies to achieve sales targets, ensuring alignment with the company's strategic objectives.

- Maintain and enhance existing channel partnerships in the assigned region, improving customer relationships and expanding new channels as needed.

- Manage direct sales to key accounts, while proactively seeking new customer opportunities through various sales channels.

- Collect and analyze market information, staying updated on industry trends, customer needs, and competitor activities.

Must-Have Requirements:

- Passion for overseas sales, with strong execution and decision-making abilities.

- Bachelor’s degree or above, with the ability to communicate effectively with international clients.

- Familiarity with international trade processes, documentation, and market-related policies, regulations, and conventions.

Required Skills:

- Sales Management

- Market Analysis

- Client Relationship Management

- Strong communication and teamwork skills

Candidate Profile:

- Highly driven, with a strong passion for global sales.

- Proven ability to manage client relationships and navigate international markets.

- Excellent organizational, communication, and negotiation skills.

Join us to grow our global presence and make a significant impact in international sales!

In collaboration we are seeking an experienced Country Manager with chinese to drive our sales efforts in the Dubai market. This role is responsible for developing and implementing sales strategies, building strong customer relationships, and managing direct sales and channel partnerships. The candidate will play a critical role in achieving sales targets, expanding new channels, and enhancing the company's market presence.

Location: Dubai, UAE

Key Responsibilities:

- Develop and execute sales strategies in alignment with the company’s strategic goals to achieve sales targets in the Dubai market.

- Manage and enhance existing channel partnerships and expand new channels as necessary to improve customer relationships and channel structures.

- Lead direct sales to key accounts and explore new customer opportunities through multiple channels.

- Collect and analyze market trends and provide insights to support strategic decision-making.

Requirements:

- Bachelor’s degree or higher, with fluency in chinese. Fluency in English and Arabic is a plus.

- Passion for overseas sales, with strong execution, learning, communication, and teamwork skills.

- Familiarity with international trade processes, including foreign trade documentation, and knowledge of market policies, regulations, and conventions.

- Experience in the security or smart building industries is preferred, with knowledge of companies like Haikang, HIKVISION, Dahua, Huawei, and others.

Required Skills:

- Sales Management

- Market Analysis

- Client Relationship Management

Candidate Profile:

- Strong enthusiasm for overseas sales and a results-driven approach.

- Excellent problem-solving and decision-making skills.

- Ability to work both independently and as part of a team.

- Flexibility to adapt to a dynamic market environment.

Join our team to lead our growth efforts in the dynamic Dubai market!

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Field Service Specialist to join their team.

Location: Hanover, Stuttgart, Dusseldorf, Nuremberg, Mannheim, Frankfurt - Germany

Work model: remote from any of the above listed locations

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Validate sites together with other internal departments
• Plan & coordinate of site visits with landlords/municipalities
• Train new hires on Field Services procedures
• Plan & coordinate site inspections with landlords, municipalities and partner construction companies
• Plan the most efficient routing to save time & costs
• Execute site visits (on site photos, access inspection, evaluate access for trucks/crane) including accompanying documentation
• Meet with landlords/municipalities, and answer site acquisition process related questions
• Execution of B2B's, meeting with all involved parties onsite.

REQUIREMENTS:

• Native level German, both oral and written. Fluent in English
• Previous B2B sales experience will be considered as an advantage
• Great communicator with highly developed negotiation skills
  
• Comfortable using various channels to communicate with the clients, and in particular, over the phone
• Computer literate with sound knowledge of Microsoft Office package
• Minimum High school qualification. A college degree will be considered as an advantage
  
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
• Valid driving license and ability & willingness to travel.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential.

In collaboration we are searching for an Account Development Representative with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: remote

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Proactively source and close revenue within your book of business
• Educate your accounts on the value of work management platforms
• Develop and leverage customer relationships to expand usage with the new teams and departments.
• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend with the client brand we represent.
• Use client-provided and self-guided training resources to stay up to date on knowledge of the product
• Use data to manage, review, report on pipeline to manager each week, which includes a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly target.
• Record customer interactions and engagement in CRM tool.
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Use data to drive planning and success internally
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

REQUIREMENTS:

• Fluent in German C1 (speak, read and write)
• Strong time and project management organizational skills
• 1-2 years’ experience in an account development/sales role(Saas)
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills.
• Experience with setting and exceeding sales goals
• Lateral thinking, coachable and ability to adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account development or prior experience in sales/technology is preferred
• Proficiency with using a sales platform a plus

OFFER:

• Structured training & career development plan
• Paid Parental Leave?(Up to 6 weeks for Maternity and Paternity)
• Paid Childcare/Dependent Care
• Education Reimbursement?
• Comprehensive VHI cover from day 1
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Personal Hardship Loan Program?
• Rockstar Awards, Spot Prizes and Tenure Awards!
• 24/7 Employee Assistance Program and Modern Health App

In collaboration we are searching for an Business Development Representative with German, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team.

• Position: Business Development Representative
• Location: Dublin, Republic of Ireland
• Work model: Hybrid, 3 days per week at the office (after initial training)
• Employment type: Full-time
• Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Drive growth by creating sales-qualified opportunities and showing prospects how the product can revolutionize client's business
• Proactively source new opportunities using cutting-edge technology and innovative approaches
• Qualify leads and seamlessly hand them over to Account Executives for closing
• Build long-lasting, impactful relationships with key stakeholders
• Stay on top of daily, weekly, and monthly performance metrics
• Engage prospective clients through multiple channels, including phone, email, and LinkedIn
• Consistently achieve sales goals and contribute to overall team success
• Be a passionate advocate for company's product and services, generating interest and assessing the perfect fit for both parties
• Quickly become an expert in company'sofferings, staying updated on the latest developments and services provided.

REQUIREMENTS:

• Fluent in both German and English, with strong communication skills in both written and spoken forms
• A burning passion for a career in sales
• Minimum 1+ years of experience in B2B/BDR (SaaS)
• Experience with Salesforce is a plus but not mandatory
• A growth mindset with a positive attitude, open to feedback and continuous improvement
• Impeccable attention to detail and the ability to stay organized.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Comprehensive health cover starting from day one
• Education reimbursement to support your growth
  
• Child/Dependent care reimbursement to help manage work-life balance
  
• Personal Hardship Loan Program for extra support, when needed
• Access to a 24/7 mental health and employee assistance program
• Bike to Work Scheme and Taxsaver Leap Card Scheme
• Recognition programs for top performers and long-tenured employees
• And many others!!!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Chat Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part-time (minimum 20 hours a week)

DUTIES AND RESPONSIBILITIES:

• No phone-related duties
• Handle incoming message requests from customers of a payment platform, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper - intermediate Dutch (B2) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in a team
• Service-oriented profile with a focus on problem-solving
• Ability to work shift hours/ part-time (to the extent legally possible), adapting fast to change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more
• OVP (Compulsory Health Examination): Full coverage.
• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
• Attractive compensation and allowances- Basis role and experience.
• Annual Leave – 4 calendar weeks of paid leave.
• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Croatia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 55 EUR monthly meal vouchers
• 15 EUR monthly Work From Home allowance
• 15 EUR night shift
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• EUR 20 overtime add on
• Fully remote work from Croatia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
• Residing in Serbia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 60 EUR monthly Work From Home allowance
• 15 EUR night shift
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• EUR 26 overtime add on
• Fully remote work from Serbia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part-time (minimum 20 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolutions
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper Intermediate Dutch/Flemish (B2) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours from Monday to Friday 10 AM - 06 PM. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities.

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit a German-speaking Quality Analyst for their team in Budapest.

Location: Budapest, Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct Transaction Quality Audits
• Provide Feedbacks and suggestions for improvement (German and English language)
• Publish Dashboards at defined intervals
• Drive Quality and process improvement initiatives
• Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)
• Analysis for process deviations, GAP Analysis & Controls
• Provide data inputs to internal stakeholders
• Stay flexible and available for ad-hoc business requirements
• Ensure Confidentiality, Availability and Integrity of Data
• Establish controls on transaction processing aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Provide coaching and feedback on QA findings
• Adhere and record maintenance to QMS Requirements
• Carry out Quality Initiatives

REQUIREMENTS:

• Strong verbal communication skills in German language (C1)
• B2 English skills
• At least 1 year of experience in a contact center
• Experience with QA
• A college or vocational school graduate or comparable work experience
  
• Excellent problem solving capabilities and lateral thinking skills
• Knowledge of usage of MS tools-Intermediate level
• Good Knowledge of QA Audit and Evaluation function
• Coaching and objection handling skills
• Good understanding of QA calibration
• Strong analytical skills
• Ability to handle pressure and a natural go getter
• Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage
  

OFFER:

• Opportunities for growth in an international and multicultural workplace
• Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues
• Remote work model
• 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)
• Comprehensive training
• Competitive compensation in line with the market
• Cafeteria subscription valued 22000 HUF
• Private medical insurance for the employee and dependents
  
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a BPO with great employee satisfaction ratings to find Dutch-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Dutch (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

In collaboration we are working on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.

Work model: On-site, hybrid remote

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
• Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
• Collaborating with teams across different locations with aligned goals
• Reporting system irregularities and customer-facing issues to the appropriate department
• Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

REQUIREMENTS:

• Willingness and flexibility to work in shifts
• German language C1 level, at least
• English language skills to a business standard
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible, creative and driven personality
• General computer knowledge (MS Office, Internet)
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
• Workng schedule: shift rotation 24/7. 40 hours a week.

OFFER:

• Permanent working contract
• Food Allowance - paid monthly
• Health Insurance
• Birthday Day: 1 Extra leave day per year
• Referral Program
• Home Office: 2 days in the office and 3 days from home in average per week
• Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!