Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are searching for German speaking Inbound Sales Development Representative, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Location: Dublin, Republic of Ireland

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Execute lead qualification process and framework by effectively qualifying leads and moving them through the sales funnel.
• Serve as product and service advocate for the client building interest and awareness of client’s value proposition and assessing mutual fit.
• Consistently achieve daily, weekly, and monthly KPIs to contribute to the team and client’s overall goals.
• Learn and maintain a current, comprehensive knowledge of client’s products and services.
• Champion customer success stories and articulate the value to interested prospects.
• Maintain strong lead and opportunity hygiene by tracking activities and updating records in the CRM.
• Set appointments for sales teams according to specified qualification standards and maintain high engagement and conversion rates
• Provide actionable insights to market trends, product feedback, customer insights, and learnings based on customer conversations.
• Proactively look for problems that can be solved creatively and present recommended solutions

REQUIREMENTS:

• Minimum of 1-year experience in customer-facing role, including elements of making recommendations to customers, supporting in the buying process, handling objections, and providing customer service.
• Excellent knowledge of German (C1) and English
• Experience handling high volumes of incoming customer queries across various platforms and channels preferred.
• Bachelor’s degree or equivalent experience in sales, marketing, business or related field.
• Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
• Self-confident and able to build trust within the first call to quickly drive impact with customers.
• Exceptional listening skills combined with the ability to synthesize information.
• Strong organization and time management coupled with the ability to multitask and work under pressure.
• Strong attention to detail and follow-through.
• Excellent written and verbal communication
• Ability to work within a group as a collaborative team player
• Determination to learn and be coached with a positive attitude and openness to receive constructive feedback.

OFFER:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

We are collaborating to find a Chinese-speaking Technical Support Specialist to join our dynamic team in Madrid, Spain! In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You’ll communicate with clients to identify project needs, offer tailored solutions, and resolve technical issues, ensuring customer satisfaction. Additionally, you’ll train clients on product knowledge and create technical documentation to support understanding of product configurations.

Key Responsibilities:

- Communicate with clients to identify project needs and deliver tailored security solutions.

- Train clients on product technical knowledge, helping them quickly familiarize themselves with security systems.

- Prepare and present technical documentation to explain product configurations.

- Resolve technical issues related to products, ensuring customer satisfaction.

Requirements:

- Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.

- Native Chinese speaker with proficiency in Spanish.

- Experience in security systems is required.

- Prior experience in testing or technical support roles is preferred.

- Strong communication, presentation, and problem-solving skills, with solid teamwork spirit.

Required Skills:

- Technical Support

- Security Systems

- Problem Solving

- Client Communication

Candidate Profile:

- Highly motivated and energetic, with a strong work ethic.

- Adaptable and resourceful in challenging situations.

- Detail-oriented, especially in preparing and managing technical documentation.

Join us in delivering exceptional technical support and ensuring client success in the security systems field!

In collaboration we are  working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office.

Location: Benalmadena, Spain

Employment type: Full-time

Work model: hybrid (1 day a week, after 6 months of employment)

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from customers via phone and mail
• Assist customers and deal with customer complaints promptly and effectively
• Be the first point of contact - resolve customer queries and related requests
• Ensure clients receive the highest level of service at any moment given

REQUIREMENTS:

• Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)
• Prior working experience in customer service/support is considered as an advantage
• Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Understanding of economics and numbers
• Fast learner who easily adapts to new IT systems and tools
• Able to work independently, while being a team player at the same time
• Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential

In collaboration we are  working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part time (minimum 20 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolutions
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper-Intermediate Norwegian (B2) and fluent in English (C1) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

EMPLOYEE BENEFITS

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

In collaboration we are working with a leading multinational technology BPO business that is looking for a Quality Analyst (Norwegian) in Riga who will perform Audits and drive quality improvement

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis,
• Provide individual and team feedback and coaching to CSAs by sharing actionable insights for improvement, and track feedback efficacy,
• Effectively support CSA quality performance improvement in alignment with Operation Teamlead priorities, based on quartile management,
• Participate in internal and external calibration sessions and joint call monitoring sessions with customer and stakeholders,
• Provide comprehensive input for Quality reporting,
• Identify improvement areas for adherence and improvement of quality standards, call out insights and observations to continuously improve customer experience,
• Take part in production activities by taking calls and being part of support group activities, e.g. escalations, real-time support,
• Participate in training programs for better understanding of client and business expectations and to continuously develop and grow.

REQUIREMENTS:

• Near native (Norwegian C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems,
• Excellent attention to detail and ability to maintain accuracy,
• Great data analytic and problem-solving skills, continuous improvement mindset and toolset,
• Good communication and interpersonal skills.
• Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service-oriented profile and with a focus on problem solving,
• Ability to work shift hours/ part time (to the extent legally possible),
• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes no instances of payment defaults, arrears, or unfavorable credit data.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

In collaboration we are partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Flemish speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native in Flemish
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
  
• Resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!