Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading B2B solution provider who are looking to recruit Thai speaking Game Croupiers for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Thai, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Turkish-speaking Game Presenters for their Gaming studios in Bucharest, Romania.

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company.

REQUIREMENTS:

• Native/fluent in Turkish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Turkish-speaking Game Presenters for their Gaming studios in Sofia, Bulgaria.

Location: Sofia, Bulgaria

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation).

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company.

REQUIREMENTS:

• Native/fluent in Turkish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a German speaking Sales Ads Specialist to join their team in Gdansk.

Location: Gdansk, Poland

Work Model: Fully on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage and optimize existing client databases
• Develop and maintain long-term B2B partnerships
• Design effective online advertising strategies tailored to client needs for maximum reach and engagement
• Leverage various tools to communicate effectively and drive advertiser success
• Demonstrate strong sales skills and expertise in sales presentations.

REQUIREMENTS:

• A minimum of 6 months of online sales experience in B2B or B2C
• German language proficiency at C1 level
• English language proficiency at B2 level
• Active user of networking platforms
• Highly motivated and goal-oriented
• Experience in online advertising will be considered as an advantage
• Proven track record of successful sales experience will be considered as an advantage
• Computer literate with the knowledge of Microsoft Office applications
• Result driven with knack for sales.

OFFER:

• Continuous trainings in newest marketing and sales trends
• Competitive salary & bonus structure
• Employee referral bonuses and recognition program
• Highly modern workspace (with gym, shops, palm garden and restaurant with sea view)
• Private medical healthcare & Medicover sport card
• Welcome Bonus
• Relocation support
• And many others!

Our client in Cyprus is a global company that works with customer service and is the market leader in this particular industry. With them, you will work with large and well-known brands where you have good opportunities to develop and grow within the company.

The job starts on the 10th of June, so we are looking for you who want to go down immediately or already live in Cyprus.

REQUIREMENTS

• Speaks and writes fluent Swedish (B2)
• Fluent in spoken and written English (B2+)
• Are driven and not afraid to take on new challenges
• Passionate about customer service and service
• Good communication skills
• A genuine problem-solving mentality

OFFER

• Full time position
• Working hours: Mon-Sun, 9:00 - 22:45 (shift work)
• (Moving package) Reimbursement from the company of 1000 euros for flight ticket and accommodation
• Possibility of living in a company apartment for the first two months
• Paid training and ongoing coaching
• Professional growth and development opportunities.
• State-of-the-art premises that provide a fantastic working environment with relaxing rest areas

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.

Location: Budapest, Hungary

Work model: on-site

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
• Troubleshoot desktop, application related issues on users machine using remote tools
• Troubleshoot issues on iOS and Android devices
• Determine and isolate source of computer problems (hardware, software, user access, etc.)
• Take ownership and responsibility of any issues from start to a successful resolution
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Document resolutions for future reference
• Incident handling and escalation management
• Follow and adhere to all KPI related tasks to avoid business impact
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

REQUIREMENTS:

• Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
• Level of expertise L1 – L2 On-site Or Remote Support
• Excellent communication skills (both oral and written)
• Prior experience in Application support/Software development, IT Service Desk
• Understanding of SDLC, database technology, OS components would be useful
• Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
• Knowledge of ITIL processes and procedures would be an added advantage
• Self-motivated, gains satisfaction from providing excellent customer service
• Problem solving abilities, strong logical analytics
• Ability to multi-task, handling multiple assignments simultaneously
• Able to work independently and as a part of the team.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading travel management, corporate card and expense management company that is looking to recruit Italian speaking B2B Travel Agent to join their team in Portugal.

Location: remote, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (B2 level and higher)
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• After initaial 6 week training (hybrid schedule) fully remote. Required to join office teams meetings several times per month.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Sign on bonus
• Generous medical plans, dental, and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support,
• Connectivity stipends
• And many others!

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration

In collaboration we are working with a leading Telecommunications company who are looking to recruit a Dutch-speaking Site Acquisition Consultant to join their team in Maastricht office.

Location: Maastricht, Netherlands

Work model: Hybrid

Contract type: limited term contract (1 year) with possibility of extension

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Searching for suitable locations for telecom antennas and identifying potential landlords
• Completing site visits by travelling to identified locations and capturing geospatial data and visual reports
• Successfully signing lease agreements with landlords through negotiating terms
• Maintaining up-to-date information in our custom software
• Thriving in an international environment alongside other talented and innovated individuals

REQUIREMENTS:

• Native level of Dutch with fluency in English
• Ability to travel throughout Netherlands for business
• Sales or negotiations experience
• Extraordinary negotiations skills are an absolute necessity
• Great communication skills
• Computer skills with sound knowledge of Microsoft Office package
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Weekly competitions and prizes
  
• Fantastic company and team events
• International networking opportunities
• Guidance and tools to reach your full potential
  
• In-house trainings, considered the best in the industry.

In collaboration we are working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard Head of Finance to join their team in Limassol.

Location: Limassol, Cyprus

Work model: on-site

Employment type: Full-time

Remuneration: base salary.

DUTIES AND RESPONSIBILITIES:

• Collaborate with the CFO and departments to create and present the company’s annual budget
• Monitor budget performance, recommending cost-saving measures and implementing improvements
• Provide financial insights and alternatives to enhance performance
• Manage capital requests, budgeting processes, and financial reporting
• Prepare detailed reports on financial status, risks, and forecasts
• Assist in developing financial and tax strategies with the CFO
• Deliver key financial figures to executive management and CFO on a regular basis
• Conduct business studies and develop forecast models based on past, present, and future performance
• Oversee cash management and funding for operations and projects
• Conduct financial assessments of counterparties and banks
• Review incentive calculations and monitor KPIs for revenue-generating functions
• Evaluate profitability of products and services, collaborating with departments to address gaps
• Review statutory financial statements and maintain banking relationships.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Accounting, or Finance. CFA certification will be considered as an advantage
• Fluent in English both verbal and written
• Previous experience in finance, ideally within financial intermediary firms
• Strong knowledge of International Financial Reporting Standards (IFRS)
• Proficiency in Microsoft Office, with advanced skills in MS Excel
• Experience with financial modeling and data analysis
• Excellent command of financial planning, reporting, and tax strategy development
• Excellent organizational skills and attention to detail
• Strong analytical, critical thinking, and problem-solving abilities
• Leadership and team management experience
• Ability to work effectively under pressure and meet tight deadlines
• High proficiency in financial data analysis and the ability to spot patterns
• Strong verbal and written communication skills, including the ability to deliver presentations to senior management
• Ability to build and maintain strong relationships with executive-level management.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Opportunity to work closely with executive leadership and influence company financial strategies
• Exposure to advanced financial modeling and strategic planning tasks
• A dynamic and fast-paced work environment focused on innovation and efficiency.

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Greece. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
• Residing in Greece and be able to take on a job in Greece legally without company's support
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Ability to go through background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 85 EUR monthly meal vouchers
• 65 EUR monthly Work From Home allowance
• 14 salaries a yer
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• Fully remote work from Greece
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• • Private health and life insurance
  • €85 monthly meal vouchers

In collaboration we are working with a BPO with great employee satisfaction ratings to find Czech-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles
• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use
• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Czech (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation is prefered
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance
  • €85 monthly meal vouchers
• Relocation support from Athens and other regions of Greece, including islands

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Channel Account Manager for their Benalmádena office.

Location: Malaga, Spain

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Assess quickly the customer needs and uncovering potential sales opportunities
• Lead confidently customers through all steps of their journey
• Ability to develop a sound technical understanding of the client's cloud services as well as its cost & monitoring potential
• Successfully gain the trust of the customers by providing high quality technical expertise in order clarify their questions & handle their objections
• Possess strong sales capability in order to fully understand the client's cloud sales lifecycle and to asses accurately customers' stage levels
• Ability to discover sales opportunities which are not always too apparent, such as future upcoming projects, follow-up to test phases, etc.
• Provide critical product and program feedback to operations, business groups, product groups, and engineering teams
• Strong passion for IT and client support
• Acquaintance with cloud products.

REQUIREMENTS:

• Native/fluent in Dutch, verbal and written. Fluent in English (at least B2 level)
• Previous experience working with or selling with Cloud software
• Be a holder of a Azure Fundamentals (AZ-900) Certification or any relevant diploma will is preferred but not essential
• Demonstrated experience with CRM/ERP systems and (IT) sales processes
• Prior training and/or usage of Challenger will be considered as a strong advantage
• Proven ability to successfully approach and onboard new customers quickly with efficient negotiation skills
• Ability to demonstrate previous experience as a Trusted Advisor who is able to advise on high-level strategy and overall IT spendings
• Excellent time management skills with high levels of integrity who is able to work independently as well as under supervision
• Outstanding communication skills to confidently articulate and share program information with Senior Management
• Provide high-quality product and program insights to stakeholders.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Monday to Thursday from 08:30 AM - 05 PM, Friday from 8:30 AM -4 PM
• Long term contract
• Guidance and tools to reach your full potential
• Various Employee benefits.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Indonesian speaking Game Presenters for their Gaming studios in Toronto, Canada

Location: Toronto, Canada

Employment type: Full-time

Remuneration: Base salary + shift allowance

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Indonesian, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• You need to already be in the local vicinity and have the right to work and live in Canada
• Have a strong work ethic, be open to learning new things
• A desire to provide exceptional customer service
• Excellent communication skills
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support (Flight + Visa + Airport Pickup + Accomodation)

In collaboration we are working with a leading B2B solution provider who are looking to recruit Korean speaking Game Presenters for their Gaming studios in Toronto, Canada

Location: Toronto, Canada

Employment type: Full-time

Remuneration: Base salary + shift allowance

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Korean (C1), both oral and written. Fluent in English (C1)
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• You need to already be in the local vicinity and have the right to work and live in Canada
• Have a strong work ethic, be open to learning new things
• A desire to provide exceptional customer service
• Excellent communication skills
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support (Flight + Visa + Airport Pickup + Accommodation)

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.

Location: Budapest, Hungary

Work model: hybrid

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
• Troubleshoot desktop, application related issues on users machine using remote tools
• Troubleshoot issues on iOS and Android devices
• Determine and isolate source of computer problems (hardware, software, user access, etc.)
• Take ownership and responsibility of any issues from start to a successful resolution
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Document resolutions for future reference
• Incident handling and escalation management
• Follow and adhere to all KPI related tasks to avoid business impact
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

REQUIREMENTS:

• Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
• Level of expertise L1 – L2 On-site Or Remote Support
• Excellent communication skills (both oral and written)
• Prior experience in Application support/Software development, IT Service Desk
• Understanding of SDLC, database technology, OS components would be useful
• Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
• Knowledge of ITIL processes and procedures would be an added advantage
• Self-motivated, gains satisfaction from providing excellent customer service
• Problem solving abilities, strong logical analytics
• Ability to multi-task, handling multiple assignments simultaneously
• Able to work independently and as a part of the team.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Account Manager for their Málaga office.

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Full managerial responsibility of a portfolio of German SME clients with clear focus on portfolio growth and long-term account retention strategy
• Identify client needs with products and services and sell appropriate value components to create greater customer engagement
• Proactively manage an effective pipeline, identifying and prioritising opportunities to achieve and exceed profitable growth targets
• Consistently seek out new sources for expansion opportunities e.g. self-generated, client referrals, subsidiaries or sister companies
• Ensuring premium value is delivered aligned with client’s goals, delivering a positive customer experience and achieves customer advocacy
• Understanding client’s opportunities, threats and risks to maintain and grow relationship
• Operating effectively in a fast-paced evolving environment

REQUIREMENTS:

• Native level German and fluency in English written and spoken.
• Background working for/in the German Market
• Self-driven and results oriented with a positive outlook and a clear focus on achieving and exceeding targets and goals
• Challenger mindset with the ability to think creatively to identify new business opportunities
• A natural forward planner who is highly organized and has the ability to manage multiple customers at different stages of the sales process
• Ability to work independently whilst also collaborating with team members to maximize individual and company performance.
• Exceptional communication skills – including German native language skills and fluency in English (spoken and written), ability to speak confidently with senior executives, capacity to influence decision-makers
• Ability to quickly gain an in-depth understanding of each client’s needs to drive results and identify new business opportunities
  Previous experience in a sales role would be a plus
• Strong negotiation skills and consultative sales skills
• Ability to drive innovation and change

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Full-time contract: 39 hours/week
• Monday to Thursday 08:30 - 17:00 Friday 08:30-16:00 incl. 30 min Lunch
• Great office location in Malaga.
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Opportunities for a career abroad through the International Mobility Program
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Support Advisor - German in Barcelona. The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide

Location: Barcelona, Spain

Employment type: permanent contract with 1-month probation period

DUTIES AND RESPONSIBILITIES:

• Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
• Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
• Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
• Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
• Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
• Demonstrate a full understanding of our client and brand values.

REQUIREMENTS:

• Fluent level of both written & spoken German (native)
• Able to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Be patient and empathic as you'll be supporting a paratransit service.
• Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
• Solution-oriented to provide the correct and best outcome for the customer.
• Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.
• Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

• OFFER:

• Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
• Option to sign up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialized LinkedIn training courses.
• Location: Barcelona, Spain.

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

• Graduated with a College/University degree.
• Qualifications in economics/ finance or any related field is a plus.
• Excellent command of the English and Japanese languages, both verbal and written (C1)
• Relevant experience background in the forex industry would be considered as an advantage.
• Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
• Excellent communication and interpersonal skills.
• Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
• Works independently and as a part of a team with a willingness to ensure results are achieved.
• Ability to work under pressure and meet deadlines.
• Ability to work effectively in an office-based environment.

REQUIREMENTS:

• Assists customers to open trading accounts.
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
• Handles welcome calls/call-back requests.
• Maintains contact with existing clients to ensure high levels of client satisfaction.
• Provides general information regarding platforms and services offered.
• Handling of back-office queries.
• Supporting clients with technical and troubleshooting issues.
• Dealing with customer complaints promptly and effectively.
• Providing support and troubleshooting on Meta Trader platforms.
• Liaising with all departments to resolve issues.
• Suggests ideas and action to develop the market.
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
• Forwards any issues or requests to the head of the department and/or the appropriate department.
• Educates the customer where applicable.
• Ability to work in a dynamic and multicultural environment.

BENEFITS:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Working Permit arrangements for the employee
• Company’s Group Discount Scheme
• Free Parking
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Site Acquisition Consultant to join their team in Hanover or Dusseldorf office.

Location: Hanover, Germany or Dusseldorf, Germany

Employment type: Full-time

Remuneration: Base salary + commissions

DUTIES AND RESPONSIBILITIES:

• Searching for suitable locations for telecom antennas and identifying potential landlords
• Completing site visits by travelling to identified locations and capturing geospatial data and visual reports
• Successfully signing lease agreements with landlords through negotiating terms
• Maintaining up-to-date information in our custom software
• Thriving in an international environment alongside other talented and innovated individuals

REQUIREMENTS:

• Native level of German (C1) with fluency in English
• Ability to travel throughout Germany for business
• Sales or negotiations experience
• Extraordinary negotiations skills are an absolute necessity
• Great communication skills
• Computer skills with sound knowledge of Microsoft Office package
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Erasmus programme
• Guidance and tools to reach your full potential
• In-house trainings, considered the best in the industry

In collaboration we are working with a leading Telecommunications company who are looking to recruit a German-speaking Lease Consultant in Dusseldorf, Germany or Dublin Ireland

Location: Dusseldorf, Germany or Dublin Ireland

Work model: Hybrid after 6 months, details to be discussed

Employment type: Full-time

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Achieving targets and enjoying uncapped commission
• Preparing proposals and negotiating contract terms with property owners via phone calls in regards to possible setup of telecom antennas
• Following up with property owners and getting commitments
• Being organised and updating MD7’s internal database
• Thriving in an international environment alongside other talented and innovated individuals.

REQUIREMENTS:

• Native-level of German and basic English fluency
• Enthusiastic with a desire to learn
• Sales and negotiations background is needed
• The ability to work independently while also being a team player
• Computer skills with proficiency in Excel, Outlook and Word

OFFER:

• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Relocation support (applicable for Dublin office only)
• Hybrid model
• Gym membership
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian-speaking Customer Service Advisor to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Customer support to German-speaking customers by phone, email, chat and social media channels

Support our merchants for all questions and inquiries about our product and service

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Good and customer-friendly service is the highest priority for you
• Curious and persistent in solving issues
• Organised and can keep a cool head even in stressful situations

OFFER:

• Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
• Days off: 2 days (rotative)
• Workload: 40h/week (full time)
• A dynamic and creative team with a positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration

In collaboration we are working with a renowed company in the semiconductor industry in Asia. Are you an experienced sales professional with deep knowledge of ultra-high purity components? We’re looking for a dynamic Key Account Sales Manager to lead customer expansion, develop new distribution channels, and grow our presence in the semiconductor market. Based in Germany, ideally in the South, you will take charge of key clients and secure existing distribution channels while actively seeking new customers.

Key Responsibilities:

- Lead the expansion and development of the direct customer base while maintaining strong relationships with distributors.

- Identify and establish new distribution channels and explore untapped market potential.

- Conduct market analysis, monitor product specifications, and provide product training to distributors.

- Implement strategies to maximize market opportunities and drive growth.

- Participate in trade fairs and sales events, leading the planning and execution to increase brand visibility and customer engagement.

Must-Have Requirements:

- Degree in Mechanical Engineering, Control Engineering, or a related field.

- 10+ years of experience in sales of ultra-high purity components, with extensive market knowledge in the semiconductor industry.

- Willingness to travel within Europe.

- Strong proficiency in English; German language skills are a plus.

- Proven ability to operate independently, with strong organizational and communication skills.

Ideal Candidate Profile:

- Self-motivated and proactive with a strategic mindset for customer expansion.

- Strong team player with excellent communication and organizational abilities.

- Corporate thinker, ready to make an impact on the company's growth.

Join a team that is committed to innovation and excellence, and take the next step in your sales career by driving success in the semiconductor industry!

In collaboration we are working together with a renowned Asian company in the Semiconductor industry. Are you ready to build meaningful relationships while delivering exceptional service in the fast-paced semiconductor industry? We’re looking for an Inside Sales Representative to join our dynamic team! You’ll be the go-to contact for 2-3 key clients, managing everything from order processing to client communication, ensuring seamless experiences and long-term partnerships. This role offers the flexibility of working from home with periodic client visits in Austria (1-2 months).

Key Responsibilities:

- Serve as the primary contact for 2-3 semiconductor clients, building and nurturing relationships.

- Handle inside sales activities remotely, including client communication, order management, and ensuring timely delivery.

- Collaborate closely with clients to understand their needs, offering tailored solutions and support.

- Travel for in-person client visits to strengthen partnerships and address specific business needs.

- Effectively communicate product info, technical solutions, and updates while working with technical and sales teams to meet client expectations.

- Maintain accurate records of client interactions and monitor sales performance, seeking opportunities to drive additional value.

What You Bring:

- 2-3 years of sales experience in the semiconductor industry (must understand how semiconductors are crafted).

- Strong technical knowledge and client relationship management skills.

- Proactive and independent working style, with excellent communication and organizational abilities.

- Willingness to travel to Austria once every 1-2 months.

- Fluency in German and English is essential.

Ideal Candidate Profile:

- Strong customer-focused mindset.

- Detail-oriented with a proactive approach to managing orders and client needs.

- Self-motivated, eager to understand and stay updated on semiconductor products.

- Enjoys building long-term relationships with clients.

Join us in delivering outstanding solutions to the semiconductor industry while working in a flexible and client-focused role!