Ofertas de empleo de we resolve

In Collaboration, We Are Hiring!

#Senior Account Manager
Location: Philippines
Full-time Opportunity

Are you a skilled professional with a passion for solving technical challenges and delivering exceptional customer service? Join a global leader in video conferencing and collaboration solutions and make an impact on customers worldwide!

What You’ll Do:
Provide technical support to global and high-value customers through hotlines, ticket systems, and emails.
Diagnose and resolve after-sales technical issues, delivering professional solutions to ensure satisfaction.
Document, analyze, and report customer problems, ensuring timely internal communication and resolution.
? Tackle assigned tasks with efficiency, ensuring issues are closed effectively.

What You’ll Bring:
Bachelor’s degree in networks, electronics, communications, or computer-related fields.
Fluency in English (listening, speaking, reading, and writing); knowledge of Chinese, German, French, or Spanish is a plus.
Strong communication skills, service mindset, and a collaborative team spirit.
Experience in implementation, testing, or technical support is a big advantage.
Prior experience in IT call center services is highly valued.

Why Join Us?
Competitive remuneration package.
Work with a global leader in the tech industry.
Opportunities for growth and professional development.
Join a collaborative and innovative team delivering cutting-edge solutions.

About Our Client:
Our client, a top global brand in video conferencing and voice communications, operates in 140+ countries, delivering innovative and user-friendly solutions. Recognized as the No.1 provider of SIP phones, they lead the industry with quality and innovation.

Ready to Elevate Your Career?
Apply now and join a company where innovation meets excellence!

#TechnicalSupportJobs #GlobalCareers #TechIndustry #CustomerSuccess #CollaborationInnovation

About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, have now launched a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Having a legal company registration or contractor status is mandatory.

We’re looking for

RavenPack is looking for a Freelance Business Analyst with at least 5 years of experience to join our Finance Department in Marbella. You will be reporting directly to the Financial Controller and you will collaborate with the Sales, Client Services, Account Management and PMO departments.

The ideal candidate will analyze and report financial, sales, and company-wide data using business intelligence tools to improve processes, creating dashboards, KPI and other metrics. We are looking for a professional with a high level of English both, spoken and written.

Responsibilities

Specific responsibilities include, but are not limited to:

• Independently analyze financial, sales, and company-wide data using business intelligence tools to improve processes, identify patterns and trends, and drive strategic decisions.

• Build and analyze dashboards, key performance indicators, and other recognized metrics to track financial, sales, and market trends, enhancing data-driven decisions.

• Leverage data analytics techniques and visualization tools to reconcile, analyze and transform raw data into meaningful insights.

• Analysis of reporting & analytics business requirements and translation into functional and technical solution specifications.

• Analysis of deviations, action plans, and countermeasures proposals.

• Efficiently address business intelligence queries with detailed, organized responses.

• Provide end-user support/training for global reporting needs.

• Documenting end-to-end delivery processes of new applications/features to maximize repeatability and scalability.

• Work closely with other departments to support cross-functional initiatives and resolve financial issues.

Requirements

• Bachelor’s degree in Business, Finance, Economics or related field.

• Ideally 5+ years of professional experience, related to several areas such as Controlling, Business Analyst, Business Planning, Data Analytics, FP&A or Reporting.

• Proficiency with Power BI, Salesforce, SQL, and Microsoft Excel. Knowledge of database management is a plus.

• Excellent analytical, decision-making, problem-solving, and organizational skills.

• Ability to work both individually and as part of a team

• Effectively manage and prioritize time across multiple projects simultaneously

• Experience defining requirements and using data and metrics to draw business insights

• Strong drive for excellence and meticulous attention to detail.

• Fluent in Spanish and excellent command of English, both in writing and verbal.

• Solid work ethic and strong dedication to excellence & delivering results.

• Fast learner - able to learn new programs and skills quickly

• Eligibility to work in Spain.

Nice to have

• Python or other data management skills.

• Experience with SQL

• Understanding of financial market participants and institutions.

• Market analysis or financial research experience.

• Experience in CRM analysis or a similar role.

• Mathematical ability and an analytical mind

• Experience with automating processes.

What's in it for you?

• Work with the latest technologies in an agile, collaborative environment.

• Ownership of projects and the ability to contribute in a flat hierarchy.

• Continuous learning and training opportunities.

• Diverse, international team with over 29 nationalities and 24 languages spoken.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. You will be working on Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

We’re looking for

We are seeking a proactive Office Management Specialist to support operations in our Spanish office to join our back office team. This role is focused on daily back office operations, handling and coordinating repairs, and maintaining all installations to the highest standard. The ideal candidate will independently identify, address, and resolve issues, maintaining a clean, well-stocked, and efficient environment. You will work closely with the Operations Manager, proactively taking ownership of repair needs, vendor coordination, and supporting office expansion and renovation projects.

Ideal Candidate:

• Experience: At least 3 years in back office management or a similar role.

• Skills: Strong attention to detail, proactive approach, solutions-oriented, and equipped with basic project management knowledge.

• Languages: Fluent in English and Spanish.

• Flexibility: Willing to assist with reception tasks when the team is on holiday where needed.

• Transportation: Valid driver’s license and access to a car for errands.

• Collaborative: Impeccable communication and writing skills; able to work effectively both independently and within a team.

Responsibilities

Office Operations:

• Maintenance & Repairs: Oversee daily office needs and repairs, ensuring all installations are fully operational. Proactively address issues, coordinating with the maintenance team to assign, track, and document repair progress without relying on the Manager’s instructions.

• Supply & Stock Control: Ensure stock levels for office supplies, pantry items, and vending machines. Coordinate with vendors for cost-effective procurement and regularly review and compare provider options.

• Environment: Maintain and ensure we have a clean and organized workspace, coordinating with cleaning and maintenance teams.

• Satellite Office Support. Remotely ensure our satellite offices are running smoothly and are well stocked, Coordinate with the landlord for issues and repairs. You will also be the team's point of contact, coordinate access requests, help onboard our newest members on the platform, and manage visitors.

Vendor and Landlord Management:

• Vendor Coordination: Oversee vendor relationships, contracts, and renewals, ensuring quality and cost-effectiveness. Routinely evaluate providers, comparing options to ensure the best fit for our needs.

• Landlord Liaison: Serve as the primary contact for the landlord to handle building-related issues promptly, including repairs, complaints, and parking matters.

• Project Assistance: Work closely with the Operations Manager on office renovations, process improvements, and office expansion projects, coordinating tasks with involved parties to ensure smooth and timely project completion.

Support & Coordination:

• Budget & Procurement: Assist with budget tracking, purchase orders, and cost comparisons.

• Event Support: Help organize internal events such as quarterly team-building activities, ensuring smooth execution and effective coordination.

• Internal Guides & Policies: Help keep our internal department guides up to date, document new processes, and ensure compliance with our company policies across the office.

Travel Coordination:

• Booking & Logistics: Support our travel team with company travel bookings and manage our travel platform, ensuring efficient handling of travel arrangements and related logistics.

• Corporate Apartments: Manage our apartment contracts, search for new properties, renewals, repairs, utility bills, and coordinate with vendors and landlords for any apartment needs.

Key Qualities

This role is suited for a proactive individual with strong attention to detail and project management knowledge, who can work independently to maintain seamless office operations. Working closely with the Operations Manager, you will ensure that all aspects of back-office maintenance and functionality are managed proactively and efficiently.

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. You will be working on Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

We’re looking for

We are seeking a Senior Data Analyst to drive the exploration and evaluation of structured datasets, ensuring the accuracy and usability of Structured Data Agents. This role focuses on data exploration, validation, and collaboration, requiring a strong analytical mindset, attention to detail, and excellent communication skills. The ideal candidate will be adept at understanding datasets, performing in-depth evaluations, and delivering actionable insights.

Key Responsibilities

• Dataset Exploration & Analysis:

  • Rapidly explore new datasets to identify trends, anomalies, and nuances.

  • Conduct in-depth evaluations to validate data quality and alignment with project objectives.

  • Generate actionable insights to optimize the use of structured data in AI systems.

• Validation & Quality Assurance:

  • Design and execute data validation protocols to ensure the accuracy and consistency of structured datasets.

  • Collaborate with the development team to identify and resolve data inconsistencies and corner cases.

• Collaboration & Communication:

  • Work closely with cross-functional teams, including data science, product, and engineering, to deliver high-quality outputs.

  • Translate complex data findings into understandable insights for both technical and non-technical stakeholders.

Qualifications

• Required Skills:

  • Expertise in analyzing large structured datasets (SQL) in cloud environments (Snowflake, AWS), QA processes, and anomaly identifications.

  • Proficiency in Python for data processing and data manipulation

  • Familiarity with data visualization tools (streamlit) to present findings effectively.

  • Excellent attention to detail and ability to draw insights from complex datasets.

  • Strong communication skills to collaborate and share findings across teams.

• Education & Experience:

• Bachelor’s degree in Data Science, Statistics, Computer Science, Engineering or Finance related fields (Master’s preferred).

• 3+ years of experience in data analysis.

What's in it for You?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

• Importante empresa tech en constante crecimiento
• Oportunidad para trabajar con tecnología de vanguardia

Nuestro cliente es una empresa de tecnología y telecomunicaciones de tamaño medio ubicada en Valencia. Se centra en proporcionar soluciones innovadoras a sus clientes y está comprometida con la mejora continua y la excelencia en servicio.

• Diseñar, ejecutar y documentar casos de prueba manuales para aplicaciones web y móviles.
• Identificar, reportar y dar seguimiento a defectos utilizando herramientas de gestión de incidencias (e.g., JIRA).
• Participar en la revisión de requisitos para garantizar que las necesidades del cliente estén cubiertas.
• Apoyar en la creación y ejecución de scripts automatizados básicos utilizando Selenium y Python.
• Trabajar en colaboración con desarrolladores y otros equipos para resolver problemas de calidad.
• Preparar informes de pruebas y métricas de calidad para stakeholders.

• Un salario competitivo de entre 36.000€ y 45.000€ anuales.
• Oportunidad de teletrabajo para una mejor conciliación laboral y personal.
• Oportunidades de desarrollo y formación en automatización de pruebas.
• Trabajo 100% remoto
• Entorno de trabajo innovador y tecnológicamente avanzado.
• Posibilidad de crecimiento profesional en una empresa líder en el sector de Tecnología y Telecomunicaciones.

• International Pharmaceutical Company
• High added value project and development opportunities

Multinational company manufacturer of foundational medicines is looking to hire a Technology Transfer Leader to oversee and manage all aspects of the Technology & Sustainability department in its plant of Barcelona, including the Continuous Excellence area, its activities, projects, and team members.

• Lead and manage department staff activities to ensure operational alignment and performance excellence.
• Motivate and develop the team, fostering collaboration and individual growth.
• Effectively delegate tasks, ensuring clarity and accountability.
• Build an effective team by enhancing communication, collaboration, and morale.
• Oversee and drive the Continuous Improvement program to optimize processes and achieve targets.
• Conduct periodic, unscheduled, and routine inspections to identify improvement opportunities and resolve issues efficiently.
• Ensure the availability and continuous update of technical documentation.
• Provide technical expertise and support to production, utilities, and SHE (Safety, Health, and Environment) functions.
• Prepare and manage the annual budget and investment plans for the T&S department.
• Monitor budget execution to ensure alignment with financial and strategic objectives.
• Propose, lead, and manage improvement projects for the site, ensuring timely delivery and measurable outcomes.
• Define and implement sustainability targets in line with organizational goals.
• Monitor performance and generate management reports to ensure transparency and accountability.
• Exhibit strong SHE leadership by setting high standards for health, safety, and environmental practices.
• Encourage employees to take ownership of their well-being through proactive engagement and adherence to SHE policies.
• Act as a key problem solver within the department, ensuring challenges are addressed effectively and outcomes support business objectives.

This position offers a dynamic leadership role with opportunities to drive impactful improvements, foster a culture of excellence, and contribute to the organization's sustainability and safety objectives.

Desde Marlex Great People estamos colaborando con una empresa del sector turístico, con sede en Reus (Cataluña), que actualmente se encuentra en un momento de crecimiento.

Actualmente, la empresa quiere incorporar a un/a Fullstack Developer, para colaborar en el diseño, desarrollo e implementación de soluciones tecnológicas tanto en el front-end como en el back-end. La persona seleccionada debe de ser proactiva, tener atención a los detalles y querer colaborar en un entorno ágil y dinámico.

¿Cuál será tu misión en la empresa?

Reportando al CTO y formando parte del equipo IT, tus principales funciones a realizar serán...

Desarrollo Back-End:
• Diseñar e implementar APIs RESTful.
• Desarrollar y mantener la lógica del servidor y la integración con bases de datos utilizando principalmente tecnologías como Java o Python.
• Diseñar estructuras de bases de datos relacionales (MySQL, PostgreSQL) y no relacionales (MongoDB, Firebase).
• Garantizar la seguridad y escalabilidad del servidor y las aplicaciones.

Desarrollo Front-End:
• Diseñar y desarrollar interfaces de usuario intuitivas y responsivas utilizando tecnologías como HTML5, CSS3, JavaScript y frameworks como React, Angular o Vue.js.
• Garantizar una experiencia de usuario óptima a través de la accesibilidad y diseño responsivo.
• Optimizar el rendimiento de las aplicaciones web para diferentes dispositivos y navegadores.

Infraestructura y DevOps:
• Configurar y mantener entornos de desarrollo y producción utilizando plataformas como AWS, Azure o Google Cloud.
• Implementar herramientas de integración y despliegue continuo (CI/CD) como Jenkins, GitHub Actions o GitLab CI/CD.
• Supervisar el rendimiento de las aplicaciones y resolver problemas técnicos en producción.

Colaboración:
• Trabajar en estrecha colaboración con el CTO y proveedores para cumplir con los requerimientos del proyecto.
• Participar en la planificación y priorización de tareas durante los ciclos de desarrollo ágil (Scrum/Kanban).

La empresa ofrece...

• Formar parte de una empresa consolidada y con renombre en su sector.
• Contrato indefinido directamente con la empresa y proyecto estable.
• Oportunidades de aprendizaje continuo y desarrollo profesional.
• Jornada completa con horario partido de lunes a viernes con entrada de 9h-18h con flexibilidad.
• Modalidad híbrida con posibilidad de realizar 80%-90% de teletrabajo.
• Retribución a valorar según experiencia y expectativas del candidato/a.

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI
RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. You will be working on Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

RavenPack is looking to boost its Operational Service Levels by creating an entire new team to drive excellence on real time operations and incident response. As the organization is deeply immersed in releasing new product paradigms, we expect this new team leader to be at par with the organization needs of strategic leadership.

The System Reliability Engineer Manager will play a critical role in establishing and leading a team responsible for ensuring the high availability, performance, and reliability of our real time services and IT infrastructure. This individual will be instrumental in setting up processes, defining best practices, and creating a culture of proactive incident prevention and rapid response.

Requirements

• Experience: 5+ years of experience in SRE, system administration, DevOpsroles, with a proven track record of building and leading high-performing teams.

• Technical Skills: Strong understanding of Linux/Unix systems, cloud platforms (AWS is a must), containerization (Docker, Kubernetes), CI/CD pipelines, and monitoring tools.

• Problem Solving: Excellent analytical and troubleshooting skills, with the ability to quickly diagnose and resolve complex issues.

• Communication: Strong verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

• Leadership: Proven ability to motivate and inspire a team, delegate effectively, and drive results.

• Project Management Skills: Experience on Project Management methodologies (Agile, waterfall) will be required.

• Passion for Reliability: A deep commitment to ensuring system uptime, performance, and customer satisfaction.

Desired

• Experience maintaining real time services (ITIL, ISO200 or other ITSM frameworks experience would be considered)

• Experience with configuration management tools (Ansible, Puppet, Chef)

• Experience with scripting languages (Python, Bash)

• Experience with database administration (Oracle, PostgreSQL)

• Experience with security best practices and incident response (familiarity with ISO27001, SOC2 will be greatly considered)

Responsibilities

• Team Leadership: Build and mentor a team of System Reliability Engineers, fostering a collaborative environment and promoting knowledge sharing.

• Infrastructure Reliability: Design, implement, and manage monitoring, alerting, and incident response systems to identify and resolve issues before they impact customers.

• Incident Response: Setup 1st Tier response team to cover RavenPack’s 24x7 real time services operational needs.

• Incident Management: Lead incident response efforts, conduct root cause analysis, and implement corrective actions to prevent future occurrences.

• Performance Optimization: Continuously analyze system performance, identify bottlenecks, and implement optimizations to improve efficiency and scalability.

• Automation: Automate routine tasks and processes to reduce manual effort, minimize errors, and improve operational efficiency.

• Change Management: Collaborate with development and operations teams to ensure smooth and safe deployment of new features and updates.

• Documentation: Develop and maintain comprehensive documentation on system architecture, processes, and procedures.

• Collaboration: Work closely with development, operations, security, and other teams to promote a DevOps culture and ensure system reliability is a shared priority.

What's in it for You?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail and FMCG is looking for a talented Financecial Controller with Italian to join a Retail company based in Madrid.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in London, Amsterdam, Barcelona, Madrid, Lisbon, Paris, Milan and Berlin.

Key Duties and Responsibilities:

• Provide comprehensive support across various accounting functions (billing, tax forms, reporting, etc.).
• Contribute to the development of internal controls and policies to ensure compliance with regulations and industry standards.
• Assist in the preparation of financial statements, adhering to official guidelines and requirements.
• Oversee journal entries, invoices, and account reconciliations for monthly or annual closings.
• Aid in the creation of budgets and forecasts.
• Participate in preparations for the annual audit process.
• Assist in generating reports for management and regulatory purposes.
• Conduct reviews of the company's accounting data to detect and resolve inaccuracies or discrepancies.
• Utilize accounting IT systems to streamline processes and maintain accurate records.
• Monitor and reconcile bank statements.
• Process tax payments and manage accounts payable.
• Handle invoice processing and communication with suppliers and partners as necessary.
• Supervise a team of local controllers for other South European countries.

• Poseer certificado de discapacidad.
• Empresa del sector salud en Madrid, CP28040.

Nuestro cliente es una empresa pequeña del sector salud con 30 empleados. Con sede en Madrid, se centra en proporcionar soluciones a toda una comunidad médica específica.

#lgd, #impactopostivo

• Gestionar y mantener la infraestructura de TI de la empresa.
• Resolver problemas técnicos y proporcionar soporte de TI. Gestión de telecomunicaciones e impresoras.
• Colaborar con el equipo para mejorar los procesos informáticos. Identificar áreas de mejora, potenciales ahorros y eficiencias.
• Conocimiento de OFFICE 365, para realizar el traspaso de varios procesos (correo, servidor en la nube, SHAREPOINT, funcionalidades y apps de aumento de productividad).
• Garantizar la seguridad y la eficacia de los sistemas informáticos.
• Facilitar la correcta conexión entre apps internas de la empresa.
• Monitorizar la red y los sistemas para asegurar su funcionamiento óptimo.
• Realizar copias de seguridad y recuperación de datos.
• Proporcionar formación técnica al personal cuando sea necesario.

Muy valorable pero no obligatorio:

• Conocimientos de programación fundamentalmente lenguajes con tecnología de código abierto de desarrollo, por ejemplo PHP.
• Conocimientos de programación en Delphi y Java para desarrollos del ERP contable.
• Tareas de coordinación y administración de los proyectos que tengan desarrollo web.

#lgd, #impactopostivo

• Contrato indefinido a jornada completa.
• Un salario competitivo, con un rango estimado de 30.000-33.000 € anuales.
• Teletrabajo 2 días/semana, proporcionando flexibilidad y equilibrio entre la vida personal y profesional.
• Un entorno de trabajo inclusivo y respetuoso, que valora la diversidad y la igualdad de oportunidades.
• Un papel crucial en un equipo de tecnología en Madrid, en la industria de servicios empresariales.
• Una posición permanente con oportunidades de desarrollo profesional.

#lgd, #impactopostivo

About us

RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

We are looking for a Senior Technial Customer Support Specialist to join RavenPack’s Customer Success team in Marbella.

As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world’s top banks and hedge funds.

Responsibilities as a Senior Customer Support Specialist:

• Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings
• Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API
  
• Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency
  
• Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL
  
• Resolve technical issues in a timely manner using available resources within the company
  

Requirements:

• Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems
• Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
  
• Experience with Python-specific tooling and concepts like Pydantic & Poetry.
  
• Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude
  
• Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients
  
• Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently
  

Desirable:

• Previous experience working in a fintech or a SaaS company.
• Major or experience in Finance or Business
  

What's in it for you:

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
• Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
  
• Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
  
• Continuous learning: We provide the support needed to grow within the team.
  
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In Collaboration, We Are Hiring: System Administrators for Gaming Studios!

We are excited to partner with a leading B2B solution provider to recruit skilled System Administrators for their Gaming studios in Sofia, Bulgaria. If you are passionate about technology and want to contribute to an innovative gaming environment, we want to hear from you!

Position: System Administrator
Location: Sofia, Bulgaria
Employment Type: Full-time
Remuneration: Base salary

Key Responsibilities

• Rapid Response: Engage promptly on cases, working as part of a close-knit 24/7 support team to resolve issues efficiently.
• Monitoring: Monitor streaming equipment through graphics and logs to ensure all encoders and digital mediums are fully operational at all tables.
• Troubleshooting: Diagnose, troubleshoot, and resolve hardware, software, or network/system problems. Replace defective components when necessary.
• ISP Coordination: Maintain communication with the ISP supplier to address any internet connection dysfunctions.
• Documentation: Keep detailed records of workstations, including users, configurations, and allocated rights on folders.
• Incident Management: Respond promptly to incidents and ensure compliance with Service Level Agreements (SLA).
• Data Backup: Perform data backups and disaster recovery operations to secure information.

Who You Are

• Experience: Minimum of 3 years of relevant experience in system administration or a similar role.
• Language Proficiency: Fluent in both English and Bulgarian, with strong communication and interpersonal skills.
• Attention to Detail: Possess great attention to detail, with a result-oriented and organized approach.
• Intellectual Curiosity: Demonstrate a willingness to learn and adapt within a newly formed team.
• Technical Skills:
  • Linux: Proficient at a working level with Ubuntu.
  • Windows Domain Infrastructure: Experience with Active Directory, Hybrid AD, Policy Management, DNS, and DHCP.
  • Virtualization: Familiarity with VMware technologies.
  • Scripting: Basic knowledge of PowerShell and/or BASH.
  • Networking: Understanding of LAN/WAN networking including switching, routing, VPNs, VLANs, and WiFi (Cisco, Ubiquiti).
  • Hardware: Experience with server hardware and storage solutions.

What We Offer You

• Competitive Salary: Enjoy an advantageous starting net salary that reflects your skills and experience.
• Flexible Schedule: Work on a 24/7 schedule, ensuring dynamic and varied working hours.
• Comprehensive Training: Receive detailed company training that adheres to the highest industry standards.
• Supportive Culture: Join a friendly and supportive work environment that fosters collaboration.
• Growth Opportunities: Access tremendous growth opportunities within a fast-moving international company.
• Health Benefits: Additional health insurance covering outpatient and hospital medical care, dental care, and dioptric glasses.
• Transportation Benefits: Public transportation cards and a MultiSport card covered by the employer.
• Convenient Location: Enjoy a workplace located just a few steps from a subway line for easy commuting.

If you’re ready to enhance your career as a System Administrator in the exciting world of gaming, we invite you to apply! Join us in Sofia and be part of a team that values innovation and excellence!

In Collaboration, we are thrilled to partner with a leading financial services company in search of a talented Hebrew-speaking FX Dealer to join our dynamic team in Limassol, Cyprus! If you are passionate about financial markets and eager to contribute to a fast-paced trading environment, we want to hear from you!

Position: FX Dealer

Location: Limassol, Cyprus 

Employment Type: Full-time 

Work Model: On-site

What You’ll Do:

• Supervision and Leadership: Oversee daily dealer tasks and responsibilities, ensuring seamless operations within the trading floor.
• Market Awareness: Stay informed about daily news and developments related to the company’s trading products to make informed decisions.
• Client Account Management: Monitor client account margins and liquidation levels, ensuring clients are supported and informed.
• Market Analysis: Utilize fundamental and technical analysis to understand market trends and assist in making strategic trading decisions.
• Reporting: Generate and supervise daily, monthly, and yearly reports, ensuring accurate documentation of trading activities.
• Communication: Report any unusual events or incidents to your line manager and communicate significant market movements to dealers across different shifts.
• Technical Monitoring: Ensure price feeds are consistently operational, enabling timely trading decisions.
• Collaboration with Sales: Work closely with the Sales Department to resolve client disputes promptly and efficiently.

What You Bring:

• Language Proficiency: Native or fluent Hebrew, both verbal and written, with a good command of English.
• Educational Background: Bachelor’s degree in Economics, Finance, or a related field.
• Experience: Previous experience in a similar role within the financial sector or brokerage firms is advantageous.
• Trading Knowledge: Familiarity with trading platforms and a solid understanding of technical and fundamental analysis will set you apart.
• Availability: Willingness to work a shift rotation, Monday to Friday, from 8 AM to midnight, with 40 hours a week and two days off.

What We Offer:

• Competitive Compensation: Attractive salary package complemented by performance-based bonuses.
• Dynamic Team Environment: Become part of a supportive and friendly international team that values collaboration and innovation.
• Relocation Support: Assistance with relocation, including housing support and visa arrangements, to help you settle in smoothly.
• Career Development: Opportunities for continuous professional growth and career advancement within a leading Forex company.
• Social Activities: Participate in regular team-building events, social activities, and company outings to foster camaraderie and engagement.
• Health Benefits: Comprehensive private medical insurance and a company discount card for added perks.
• And More: Enjoy a vibrant multicultural working environment with additional benefits!

Join us in shaping the future of Forex trading as our next FX Dealer! #FXDealer #ForexCareers #Limassol

In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Customer Assistance: Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.
• Record & Track: Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
• Product Knowledge: Stay informed about services and products, particularly those tailored to specific customer needs.
• Escalate & Collaborate: Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
• Maintain Service Standards: Adhere to all project processes and SLAs, providing coverage for teammates as needed.
• Team Engagement: Join regular team meetings, manage administrative responsibilities, and support the team’s overall performance.
• Continuous Improvement: Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent Dutch, with English proficiency at a B2 level or higher.
• Customer Service Experience: At least one year in a customer service role, preferably with a technical support background.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Problem-Solving Skills: Strong listening skills and an ability to understand and resolve customer needs efficiently.
• Ownership & Accountability: Capability to take full ownership of calls, resolving or escalating them as needed.

Why Join Us:

• Competitive Package: Excellent remuneration based on experience, skills, and performance.
• Work-Life Balance: Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
• Paid Time Off: 23 working days of annual leave to recharge and explore.
• Supportive Environment: Join a creative, friendly team with a positive atmosphere.
• Career Development: Access guidance, tools, and resources to help you grow professionally.

Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona! #CustomerSupport #DutchSpeaking #Barcelona

In Collaboration, we are excited to partner with a renowned multinational technology BPO company in hiring a German-speaking Technical Support Advisor in Barcelona. If you’re passionate about IT, enjoy problem-solving, and are motivated to help users succeed, this role in sunny Barcelona might be the perfect next step in your career!

Position: Technical Support Advisor
Location: Barcelona, Spain (On-site)
Employment Type: Full-time

What You’ll Do:

• Deliver 1st-Level IT Support: Provide exceptional support to client employees via phone, email, chat, or self-service portal, ensuring their systems run smoothly.
• Resolve Technical Issues: Troubleshoot user systems and peripherals, diagnosing problems with both software and hardware via phone and remote access.
• Monitor & Manage Requests: Use the client’s ITSM system to categorize, prioritize, and track IT issues and requests, ensuring efficient resolution.
• Knowledge Utilization: Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate.
• Collaborate for Success: Work closely with the client’s 2nd-level support teams and external service providers to ensure issues are escalated and resolved as needed.

What You Bring:

• Language Skills: Proficient to bilingual level of German, with advanced English skills.
• IT Support Experience: Previous 1st or 2nd level IT support experience, ideally within a large corporate environment.
• Technical Knowledge: Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software.
• Analytical Skills: Ability to approach complex issues logically and analytically.
• ITSM Experience: Hands-on experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus.
• Customer Orientation: Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively.
• Global Team Player: High motivation to work and develop within a collaborative, global team environment.

What’s in It for You:

• Competitive Salary: Based on your skills, experience, and performance.
• Comprehensive Training: Paid training to get you fully prepared for the role and familiar with the company.
• Career Growth: Access to career development programs, specialized courses, and language classes.
• Vibrant Workplace: Join a dynamic and creative team in a positive, friendly atmosphere.
• Supportive Environment: Tools, resources, and mentorship to reach your full potential.
• Flexible Schedule: Work Monday to Sunday, 09:00 - 18:00 (39 hours per week).
• Prime Location: Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities.

Ready to advance your career in a supportive, innovative environment while enjoying all that Barcelona has to offer? Apply now to join a team that values your skills and growth! #TechnicalSupportAdvisor #GermanSpeaking #Barcelona

In collaboration, we are excited to partner with a leading Outsourcing/BPO company to recruit a dedicated Hebrew-speaking Video Content Analyst for their Lisbon offices.

Position: Video Content Analyst
Location: Lisbon, Portugal
Employment Type: Full-time

Role Overview
As a Video Content Analyst, you will play a key role in maintaining content quality on a popular shopping platform by reviewing and moderating video content flagged by users. This role requires an analytical mindset and strong attention to detail, allowing you to objectively assess and remove content as necessary. You will contribute to a safe and positive online experience for all users while adhering to platform guidelines. The position offers a structured support environment with opportunities for growth within a dynamic team.

Key Responsibilities

• Review video content flagged by users, ensuring adherence to platform policies.
• Remove inappropriate material and resolve reports effectively.
• Make balanced, policy-driven decisions to maintain content standards.
• Adapt quickly to new processes and demonstrate tolerance for sensitive content.

Requirements

• Native/fluent Hebrew and proficiency in English (B2 minimum).
• Availability for weekly rotating shifts (no night shifts).
• Strong analytical skills and attention to detail, with adaptability to learn new systems.
• Ability to objectively evaluate and classify content.

Benefits

• Competitive salary package based on experience.
• Health, life, and family insurance plans.
• Meal allowance, performance bonuses, and relocation support.
• Free shuttle service where public transport is limited.
• Comprehensive training and a positive, supportive team environment.

Join a collaborative team dedicated to ensuring safe, compliant online content!

About Us

We’re looking for

RavenPack is looking for a Business Analyst with at least 5 years of experience to join our Finance Department in Marbella. You will be reporting directly to the Financial Controller and you will collaborate with the Sales, Client Services, Account Management and PMO departments.

The ideal candidate will analyze and report financial, sales, and company-wide data using business intelligence tools to improve processes, creating dashboards, KPI and other metrics. We are looking for a professional with a high level of English both, spoken and written.

Responsibilities

Specific responsibilities include, but are not limited to:

• Independently analyze financial, sales, and company-wide data using business intelligence tools to improve processes, identify patterns and trends, and drive strategic decisions.

• Build and analyze dashboards, key performance indicators, and other recognized metrics to track financial, sales, and market trends, enhancing data-driven decisions.

• Leverage data analytics techniques and visualization tools to reconcile, analyze and transform raw data into meaningful insights.

• Analysis of reporting & analytics business requirements and translation into functional and technical solution specifications.

• Analysis of deviations, action plans, and countermeasures proposals.

• Efficiently address business intelligence queries with detailed, organized responses.

• Provide end-user support/training for global reporting needs.

• Documenting end-to-end delivery processes of new applications/features to maximize repeatability and scalability.

• Work closely with other departments to support cross-functional initiatives and resolve financial issues.

Requirements

• Bachelor’s degree in Business, Finance, Economics or related field.

• Ideally 5+ years of professional experience, related to several areas such as Controlling, Business Analyst, Business Planning, Data Analytics, FP&A or Reporting.

• Proficiency with Power BI, Salesforce, SQL, and Microsoft Excel. Knowledge of database management is a plus.

• Excellent analytical, decision-making, problem-solving, and organizational skills.

• Ability to work both individually and as part of a team

• Effectively manage and prioritize time across multiple projects simultaneously

• Experience defining requirements and using data and metrics to draw business insights

• Strong drive for excellence and meticulous attention to detail.

• Fluent in Spanish and excellent command of English, both in writing and verbal.

• Solid work ethic and strong dedication to excellence & delivering results.

• Fast learner - able to learn new programs and skills quickly

• Eligibility to work in Spain.

Nice to have

• Python or other data management skills.

• Experience with SQL

• Understanding of financial market participants and institutions.

• Market analysis or financial research experience.

• Experience in CRM analysis or a similar role.

• Mathematical ability and an analytical mind

• Experience with automating processes.

What's in it for you?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

¿Qué hacemos en BETWEEN?

Somos una consultora de Ingeniería y Tecnología, y nos especializamos en encontrar los mejores proyectos para nuestra gente . Estamos involucrados en gran variedad de proyectos punteros, donde trabajamos con las últimas tecnologías y, para ello, contamos con un equipo de más de 800 talentosas personas, trabajando en el ámbito de BI, IoT, Big Data, I+D, desarrollo de software, entre otros.

Actualmente nos encontramos en la búsqueda de un/a JAVA DEVELOPER para incorporar, de forma indefinida y 100% remota, en el equipo de uno de nuestros principales clientes.

¿Cuál será tu objetivo?

Ser responsable de la definición, desarrollo y despliegue de un componente o producto, garantizando la calidad de la entrega.

¿Cómo lo harás?

• Colaborando con la definición técnica de las iniciativas trasladadas por el Product Owner (pueden ser Apis, funcionalidades, o deuda tecnica), tomando en consideración el enfoque TDD.
• Generando el contrato con los Front End (en los casos que aplica)
• Participando en el refinamiento de las tareas que se incluirán en el sprint, definiendo historias de usuario que se dividirán en tareas lo más pequeñas posible, con determinados criterios de aceptación.
• Detectaras posibles riesgos o impedimentos, preferiblemente antes de iniciar la fase de desarrollo, pero en general durante todo el sprint, comunicándolos de forma oportuna para que el Producto Owner y el Engineering Manager puedan atenderlos.
• Monitorizaras el rendimiento para prever, diagnosticar y resolver cualquier problema que surja en ese respecto.
• Testear tus puntos de historia, de forma continua, para no generar cuellos de botella.
• Realizar la integración y despliegues continuos.
• Realizar guardias pasivas (rotativas) para atender posibles incidencias en producción.
• Además, es ideal que puedas aportar ideas de forma continua para mejorar el producto y los procesos.

¿Con qué stack tecnológico trabajaras?

JAVA 11,17 y 21, SpringBoot, Junit, Mockito, Spring Webflux, Spring Cloud, Spring Data, MongoDB, Couchbase, DB2, APIs Rest, Swagger, Open API, API Gateway, GRPC, Protobuf, KafkaJMS, RXJava, Kafka, JMS, OpenShift, Docker, Grafana, Zipkin, Rabbit, AsyncAPI, RAML, Cypress, Postman, Selenium, Azure o AWS

Además, trabajaras con Arquitectura Hexagonal, Comunicaciones Asincronas (también Sincronas), y realizaras distinto casos de testing utilizando gran variedad de herramientas.

¿Qué ofrecemos?:

• Contratación Indefinida
• Horario Flexible: de lunes a jueves entrada de 8:30 a 9:30 y salida de 18:00 a 19:00
• 23 días de vacaciones

Además, sí te unes a nuestro equipo, podrás disfrutar de excelentes beneficios ?:

• Ser parte de un equipo joven en una comunidad techie.
• Desarrollar tu carrera en proyectos acordes a tus objetivos e intereses profesionales.
• Planes de formación personalizados con nuestra BTW University (Idiomas con Speexx, The Power Business School, Udemy, Certificaciones técnicas, Bootcamps etc).
• Seguro médico gratuito desde el primer día
• Destinar parte de tu salario a retribución flexible (tickets restaurante, guardería y tarjeta transporte).
• Acceso a variedad de descuentos (Viajes, tecnología... y muchos más).
• Precios reducidos en bienestar, fitness y nutrición con Gympass.
• ¡Cumplir años como Betweener tiene premio!