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Join Our Team as a Freelance Recruiter at WibitCS!

At WibitCS, we’re on an exciting mission to connect exceptional talent with the right opportunities, and we’re looking for a Freelance Recruiter based in Latvia to help us achieve just that. If you’re a true recruitment “hunter” who thrives on sourcing and placing candidates, we want to hear from you!

Position: Freelance Recruiter

Location: Remote Global

Employment: Freelance

Compensation: Commission per successful placement

What You’ll Do:

As a Freelance Recruiter with WibitCS, you’ll have the creative freedom to explore every recruitment avenue available! From job boards and social media to networking events, your mission is to uncover exceptional candidates who fit our clients’ needs perfectly. Your responsibilities will include:

• Sourcing Talent: Dive into various channels to identify and attract top-tier candidates.
• Assessing Candidates: Evaluate skills through interviews and assessments to determine the best fit for each role.
• Collaboration: Work closely with our Managing Director to ensure a smooth recruitment process from initial outreach through to final interviews.
• Candidate Experience: Create a positive and engaging experience for candidates throughout the recruitment journey.

What You Bring:

• Fluent English Proficiency: Your command of the English language is essential for effective communication.
• Recruitment Expertise: Proven international recruiting experience, especially in sourcing volume and language-specific roles.
• Organizational Skills: Excellent communication, organization, and time-management abilities to juggle multiple projects effectively.
• Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and recruitment software is a plus but not required.

What’s In It For You?

• Competitive Commission Structure: Enjoy a timely commission-based compensation model that rewards your hard work.
• Flexibility: Work remotely from anywhere on your own schedule, allowing you to balance work and life as you see fit.
• Diverse Opportunities: Recruit across a variety of industries, focusing primarily on white-collar clients, giving you a chance to expand your expertise.
• Supportive Team Environment: Collaborate with a friendly and supportive team at WibitCS, ensuring a smooth and enjoyable working experience.

If you’re passionate about making perfect connections and ready to take your recruiting career to the next level, WibitCS has a place for you! Apply today and let’s make great things happen together!

In Collaboration, we are excited to partner with a leading financial services company to recruit an English-speaking Compliance Officer for our Limassol team! If you are passionate about ensuring regulatory adherence and enjoy working in a dynamic environment, we want you to join us in upholding the highest standards of compliance.

Position: Compliance Officer

Location: Limassol, Cyprus

Employment Type: Full-time

Work Model: On-site

What You’ll Do:

• Surveillance and Monitoring: Vigilantly monitor trading activities to identify suspicious or unauthorized actions, reviewing reports and alerts generated by compliance systems.
• Documentation Management: Keep compliance documents organized and up-to-date, ensuring policies, procedures, and regulatory filings are always in compliance.
• Reporting: Prepare regular compliance reports for management and regulatory bodies, providing insights and updates on our compliance status.
• Regulatory Research: Stay ahead of the curve by conducting thorough research on regulatory changes that could impact the organization.
• Training and Development: Assist in organizing compliance training for employees, fostering a culture of compliance awareness and education.
• Breach Investigation: Support the compliance monitoring program by conducting reviews and investigating any compliance breaches reported by employees or flagged by systems.
• Policy Implementation: Collaborate with colleagues to implement new or updated compliance policies across the organization.
• Due Diligence: Conduct due diligence checks on clients by reviewing documentation and ensuring strict adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Audit Collaboration: Work closely with the internal audit team during compliance audits, providing necessary documentation and insights.

What You Bring:

• Experience: A minimum of 1 year in a similar role within a Compliance Department, demonstrating your understanding of compliance protocols.
• Educational Background: A Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Certifications: CySEC Basic/Advanced certification is a plus, showcasing your commitment to professional standards.
• Technical Skills: Proficiency in Microsoft Office, enabling you to create reports and presentations efficiently.
• Language Proficiency: Fluent in English with strong verbal and written communication skills to effectively convey compliance matters.
• Attention to Detail: A keen eye for detail with a results-oriented approach, ensuring thoroughness in compliance activities.
• Critical Thinking: Excellent multitasking abilities and strong critical thinking skills to navigate complex compliance issues.

What We Offer:

• Competitive Salary: Enjoy a remuneration package based on your experience and qualifications.
• Health Benefits: Access to private medical insurance, prioritizing your well-being.
• Professional Growth: Ongoing professional development and training opportunities to help you advance in your career.
• Team Events: Engage in quarterly team events and regular corporate activities that promote a strong team spirit.
• Wellness Perks: Benefit from access to sports activities and a corporate discount card.
• Positive Work Culture: Be part of a dynamic and friendly team in a supportive and positive working environment.

Join us in this exciting opportunity to ensure compliance excellence within a leading financial services organization! #ComplianceOfficer #FinancialServices #Limassol

In Collaboration, we are excited to partner with a leading financial services company to find an English-speaking Back Office Officer to join our vibrant Limassol team! If you are detail-oriented, passionate about customer service, and eager to contribute to a dynamic work environment, this opportunity is perfect for you.

Position: Back Office Officer

Location: Limassol, Cyprus

Employment Type: Full-time

Work Model: On-site

What You’ll Do:

• Client Onboarding: Open and register new client accounts in our company software, ensuring a smooth and efficient onboarding process.
• Compliance Checks: Conduct KYC (Know Your Customer) and due diligence checks to uphold our commitment to regulatory compliance.
• Activity Monitoring: Monitor client activity for AML (Anti-Money Laundering) compliance, helping to maintain a secure trading environment.
• Withdrawal Management: Oversee and facilitate client withdrawals, ensuring accurate approval and timely execution.
• Transaction Processing: Process and settle various transactions, including deposits, withdrawals, and internal transfers, with a keen eye for discrepancies.
• Documentation Handling: Provide account statements upon request and archive essential documents in our CRM, including agreements and contracts.
• Customer Support: Address customer complaints professionally, striving to enhance client satisfaction and retention.
• Document Maintenance: Keep client KYC documents up to date, ensuring all records are accurate and compliant.
• Team Support: Assist the team with other tasks as needed, contributing to a collaborative work environment.

What You Bring:

• Experience: A minimum of 1 year in a similar role within the financial services or Forex industry.
• Educational Background: A Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Language Skills: Fluency in English with strong communication skills; knowledge of additional languages such as Hebrew, Dutch, or Spanish is a plus.
• Technical Proficiency: Proficiency in Microsoft Office and CRM systems, with the ability to quickly learn new software.
• Self-Starter Attitude: Ability to work independently while also thriving in a team-oriented environment.
• Attention to Detail: A meticulous approach to tasks, with a strong focus on accuracy and results.
• Multitasking Skills: Excellent time management abilities, enabling you to juggle multiple responsibilities effectively.
• Certifications: CySEC Basic/Advanced certification is advantageous.
• Flexibility: Availability to work Monday to Friday, with rotating shifts between 10 AM - 07 PM and 02 PM - 11 PM.

What We Offer:

• Competitive Salary: An attractive remuneration package based on experience and qualifications.
• Health Benefits: Comprehensive private medical insurance to ensure your well-being.
• Professional Development: Ongoing training opportunities to enhance your skills and advance your career.
• Team Events: Engage in quarterly team events and regular corporate activities that foster camaraderie and teamwork.
• Wellness Perks: Access to sports activities and a corporate discount card for added benefits.
• Positive Environment: Become part of a dynamic, friendly team within a supportive and positive workplace culture.

Join us in this exciting opportunity to shape the future of financial services as our next Back Office Officer! #BackOffice #FinancialServices #Limassol

In Collaboration, we are thrilled to partner with a leading financial services company in search of a talented Hebrew-speaking FX Dealer to join our dynamic team in Limassol, Cyprus! If you are passionate about financial markets and eager to contribute to a fast-paced trading environment, we want to hear from you!

Position: FX Dealer

Location: Limassol, Cyprus 

Employment Type: Full-time 

Work Model: On-site

What You’ll Do:

• Supervision and Leadership: Oversee daily dealer tasks and responsibilities, ensuring seamless operations within the trading floor.
• Market Awareness: Stay informed about daily news and developments related to the company’s trading products to make informed decisions.
• Client Account Management: Monitor client account margins and liquidation levels, ensuring clients are supported and informed.
• Market Analysis: Utilize fundamental and technical analysis to understand market trends and assist in making strategic trading decisions.
• Reporting: Generate and supervise daily, monthly, and yearly reports, ensuring accurate documentation of trading activities.
• Communication: Report any unusual events or incidents to your line manager and communicate significant market movements to dealers across different shifts.
• Technical Monitoring: Ensure price feeds are consistently operational, enabling timely trading decisions.
• Collaboration with Sales: Work closely with the Sales Department to resolve client disputes promptly and efficiently.

What You Bring:

• Language Proficiency: Native or fluent Hebrew, both verbal and written, with a good command of English.
• Educational Background: Bachelor’s degree in Economics, Finance, or a related field.
• Experience: Previous experience in a similar role within the financial sector or brokerage firms is advantageous.
• Trading Knowledge: Familiarity with trading platforms and a solid understanding of technical and fundamental analysis will set you apart.
• Availability: Willingness to work a shift rotation, Monday to Friday, from 8 AM to midnight, with 40 hours a week and two days off.

What We Offer:

• Competitive Compensation: Attractive salary package complemented by performance-based bonuses.
• Dynamic Team Environment: Become part of a supportive and friendly international team that values collaboration and innovation.
• Relocation Support: Assistance with relocation, including housing support and visa arrangements, to help you settle in smoothly.
• Career Development: Opportunities for continuous professional growth and career advancement within a leading Forex company.
• Social Activities: Participate in regular team-building events, social activities, and company outings to foster camaraderie and engagement.
• Health Benefits: Comprehensive private medical insurance and a company discount card for added perks.
• And More: Enjoy a vibrant multicultural working environment with additional benefits!

Join us in shaping the future of Forex trading as our next FX Dealer! #FXDealer #ForexCareers #Limassol

In Collaboration, we are excited to partner with a leading forex company as we seek an experienced and dynamic Media Buyer to join our team in Limassol, Cyprus! If you have a passion for driving successful advertising campaigns and thrive in a fast-paced environment, we want to hear from you!

Position: Media Buyer
Location: Limassol, Cyprus
Employment Type: Full-time

What You’ll Do:

• Campaign Management: Plan, execute, and optimize advertising campaigns across various media platforms to achieve maximum impact and effectiveness.
• Performance Analysis: Analyze campaign performance, adjusting strategies as necessary to meet key performance indicators (KPIs) and drive success.
• Creative Collaboration: Work closely with creative teams to develop compelling ad creatives that resonate with our target audience.
• Opportunity Identification: Conduct thorough research to identify new advertising opportunities and trends to enhance our campaigns.
• Negotiation Excellence: Negotiate with media vendors to secure the best rates and placements, ensuring cost-effective advertising spend.
• Financial Tracking: Track and report on advertising spend and return on investment (ROI), providing insights to optimize future campaigns.
• Cross-Functional Collaboration: Collaborate with other teams to ensure all campaigns align with the company’s overarching marketing goals and objectives.
• Trend Awareness: Stay up to date with the latest advertising trends and technologies, ensuring our strategies remain innovative and effective.

What You Bring:

• Experience: A minimum of 2 years of proven experience as a Media Buyer is essential, showcasing your ability to drive campaign success.
• Language Skills: Excellent communication and negotiation skills in English are required; proficiency in Italian or another foreign language is a significant advantage.
• Educational Background: A Bachelor’s degree in Marketing, Advertising, or a related field, or equivalent professional experience.
• Analytical Skills: Strong analytical and problem-solving skills to assess campaign performance and implement improvements.
• Multi-Tasking Ability: Ability to thrive in a fast-paced environment while managing multiple campaigns simultaneously with meticulous attention to detail.
• Tech Savvy: Proficiency in Microsoft Excel and Google Analytics is preferred, though not mandatory. Experience in the forex industry is a plus!

Why You’ll Love This Role:

• Competitive Remuneration: Enjoy an excellent salary package that reflects your experience, skills, and performance, ranging from junior to senior levels.
• Dynamic Environment: Join a vibrant international team that fosters a positive and friendly atmosphere, where collaboration is key.
• Professional Growth: Receive the guidance and tools needed to reach your full potential and advance in your career.
• Health Coverage: Benefit from private medical insurance to ensure your well-being.
• Relocation Support: Take advantage of generous relocation assistance as you transition to your new role in beautiful Limassol.

Join us in redefining the landscape of forex advertising as our next Media Buyer! #MediaBuyer #AdvertisingCareers #Limassol

In Collaboration, we are thrilled to partner with an award-winning, multi-licensed broker offering online CFD trading across a range of markets—including FX, crypto, oil, metals, shares, and indices—as we seek to onboard a talented System Administrator to join our vibrant team in Limassol, Cyprus! If you have a passion for technology and thrive in a dynamic environment, this is the opportunity for you!

Position: System Administrator
Location: Limassol, Cyprus
Work Model: On-site
Employment Type: Full-time
Remuneration: Competitive base salary

What You’ll Do:

• System Management: Install, configure, and maintain operating systems, software, and hardware to ensure seamless operations.
• Performance Monitoring: Continuously monitor system performance, identify potential issues, and troubleshoot problems promptly to maintain system integrity.
• Network Oversight: Manage and oversee the network infrastructure, including routers, switches, and firewalls, to ensure robust connectivity and security.
• Backup & Recovery: Implement and verify data backup and disaster recovery procedures, ensuring they are functional and up to date.
• Team Collaboration: Work closely with IT team members to resolve complex technical challenges and enhance overall system performance.
• Technical Support: Provide top-notch technical support and assistance to end-users, ensuring their IT needs are met efficiently.
• Incident Reporting: Report and document any unusual events or security incidents to maintain a secure IT environment.
• Documentation Development: Develop and maintain comprehensive system documentation to facilitate knowledge sharing within the team.
• User Training: Train and guide end-users on IT systems, software, and applications to enhance their proficiency and productivity.
• Project Participation: Engage in IT projects aimed at improving system efficiency, performance, and overall business productivity.

What You Bring:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Language Proficiency: Fluent in English, both verbal and written, to communicate effectively within the team.
• Certifications: A professional certification, such as Microsoft Certified Systems Administrator (MCSA), is a plus.
• Relevant Experience: Proven experience as a System Administrator or in a similar role, showcasing your technical expertise.
• Technical Skills: Hands-on experience with Active Directory (AD), Entra, Intune, AWS, Azure, Microsoft 365, VoIP, and FortiGate technologies.
• Trading Platforms: Strong knowledge of MT4/MT5 trading platforms to support our trading operations effectively.
• Network Security: Solid understanding of network security practices and antivirus software to protect our systems.
• Versatility: Familiarity with multiple operating systems and platforms, along with strong problem-solving skills and keen attention to detail.
• Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with team members and users alike.

Why You’ll Love This Role:

• Competitive Package: Receive an excellent remuneration package based on your experience, skills, and performance.
• Dynamic Environment: Join a creative and positive team atmosphere where innovation thrives.
• Professional Development: Access guidance and tools to help you reach your full potential and grow in your career.
• Diverse Projects: Work on exciting IT projects and collaborate with a skilled and supportive team.
• Fast-Paced Culture: Be part of a dynamic, fast-paced work environment focused on innovation and efficiency.

Join us in shaping the future of online trading technology as our next System Administrator! #SystemAdministrator #ITCareers #Limassol

In Collaboration, we are excited to partner with a leading financial services company in search of a motivated Spanish-speaking Introducing Broker (IB) Manager to join their dynamic team in Limassol, Cyprus! If you are passionate about building strong relationships and driving business growth, this is the opportunity for you!

Position: Introducing Broker (IB) Manager
Location: Limassol, Cyprus
Work Model: On-site
Employment Type: Full-time
Remuneration: Competitive base salary + commissions

What You’ll Do:

• Relationship Management: Build and maintain strong partnerships with Introducing Brokers (IBs) to foster mutual business growth and success.
• Recruitment & Onboarding: Identify, recruit, and onboard new IBs, ensuring their smooth integration into our company’s operations.
• Strategic Development: Design and implement effective strategies to attract new IBs while retaining existing partnerships.
• Performance Tracking: Set performance goals and KPIs for IBs, providing tailored support to help them reach their full potential.
• Training & Support: Conduct engaging training sessions on our products, services, and market trends to empower IBs with knowledge and tools for success.
• Monitoring & Feedback: Utilize reporting tools to monitor IB performance and provide constructive feedback to enhance their results.
• Compliance Assurance: Ensure all IB activities comply with industry regulations, anti-money laundering (AML) standards, and company policies.
• Cross-Department Collaboration: Work closely with internal teams, including marketing, sales, and compliance, to provide cohesive support for IBs.
• Market Analysis: Stay ahead of market trends and competitor activities to keep our IB program competitive and relevant.

What You Bring:

• Language Proficiency: Native fluency in Spanish (both verbal and written) and fluency in English to communicate effectively.
• Educational Background: Bachelor’s degree in Business Administration, Accounting & Finance, Economics, Marketing, or a related field.
• Professional Credentials: Any relevant professional qualifications or certifications are advantageous.
• Experience: Proven track record in IB management, preferably within the FX or iGaming industries.
• Regulatory Insight: Familiarity with LATAM and SA jurisdictions will be considered a strong advantage.
• Market Knowledge: Strong understanding of forex trading, regulations, and market trends.
• Interpersonal Skills: Excellent communication, negotiation, and relationship management skills.
• Adaptability: Ability to thrive in a fast-paced, results-driven environment while maintaining a focus on strategic objectives.

Why You’ll Love This Role:

• Innovative Environment: Join a dynamic and fun workplace with a creative and forward-thinking team that values your contributions.
• Competitive Compensation: Enjoy a competitive salary based on your experience, with additional commission opportunities.
• Health Benefits: Access comprehensive medical insurance to support your well-being.
• Career Growth: Take advantage of professional development opportunities within a company that encourages growth and advancement.
• Key Player Recognition: Be recognized as a vital contributor to our company’s success and growth.
• Regulated Industry: Work with a licensed and regulated financial broker, enhancing your career in the financial services sector.

Join us in shaping the future of financial services while making a significant impact through your expertise and leadership as an Introducing Broker (IB) Manager! #IntroducingBroker #FinancialServices #Limassol

In Collaboration, we are excited to partner with a leading investment firm in the search for a passionate Arabic-speaking Customer Support Agent to join their dynamic team in Limassol, Cyprus! If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you!

Position: Customer Support Agent
Location: Limassol, Cyprus
Work Model: Hybrid
Salary: Competitive Base Salary

What You’ll Do:

• Customer Engagement: Manage company chats, emails, and calls, providing top-notch support to our clients and leads.
• Needs Assessment: Identify and assess customer needs to ensure satisfaction and effectively address their inquiries.
• Multi-Channel Support: Handle inquiries from new leads and existing clients through phone calls, chat, emails, and the client portal, ensuring timely and helpful responses.
• CRM Management: Keep detailed records of all communications and actions taken in our CRM system for accurate tracking and follow-up.
• Collaborative Problem Solving: Interact with other departments to resolve inquiries that require further investigation, sending tasks as necessary.
• Follow-Up Excellence: Proactively follow up with clients and schedule callbacks to guarantee optimal results and satisfaction.
• Team Player: Work independently and collaboratively, adhering to standard processes and procedures to maintain high service levels.

What You Bring:

• Customer Support Experience: Proven experience in customer support, with a passion for helping others.
• Industry Knowledge: Background in Forex or the financial markets is a plus, enhancing your ability to assist clients effectively.
• Language Proficiency: Native fluency in Arabic and at least B2-level proficiency in English, both verbal and written, allowing you to communicate clearly and effectively.
• Tech Savvy: Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, to manage communication and documentation.
• Communication Skills: Strong phone contact handling skills with active listening abilities to truly understand customer needs.
• Resilience: Ability to work under pressure and meet deadlines while maintaining a positive attitude.
• Flexible Schedule: Willingness to work on weekly rotating shifts (morning, afternoon, night) to accommodate business needs.

Why You’ll Love This Role:

• Competitive Compensation: Remuneration commensurate with your qualifications and experience, along with a 13th salary.
• Health & Wellness: Comprehensive medical insurance scheme and access to a provident fund for your peace of mind.
• Perks & Discounts: Enjoy the company’s group discount scheme and free parking for your convenience.
• Fitness Facilities: Stay active in our in-house fitness room, complete with classes to support your wellness goals.
• Modern Workspace: Work in a contemporary environment located centrally in Limassol, with easy access to the highway.
• Multicultural Team: Join a friendly, multinational environment that values diversity and fosters professional growth opportunities.

Embark on a rewarding career journey with us and be part of a team that is committed to excellence in customer support! #CustomerSupport #Limassol #InvestmentFirm

In collaboration we are working with a leading financial services company who are looking to recruit a Portuguese-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Portuguese both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a Arabic-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Arabic both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a German-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in German both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a French-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in French both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona! If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.

Role: WFM Business Partner (Spanish and English)
Location: Barcelona, Spain
Work Model: On-site
Employment Type: Contract
Remuneration: Competitive Base Salary

What You’ll Do:

• Client Liaison: Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.
• Collaborative Strategy: Work closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.
• Resource Management: Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.
• Mentorship: Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.
• Process Improvement: Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.
• Functional Leadership: Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.

What You Bring:

• Expertise in WFM Tools: Mastery of Verint Workforce Management, especially in intraday management.
• Experience: A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.
• Education: Bachelor’s degree or equivalent in a relevant field.
• Bilingual Proficiency: Native or fluent in both English and Spanish, with excellent communication skills.
• WFM Knowledge: Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.
• Leadership Skills: Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.
• Budgeting Acumen: Knowledge of resource and budget creation and execution, with a strategic mindset.

Why You’ll Love This Role:

• Relocation Assistance: Enjoy support for your move to Barcelona to help you settle in smoothly.
• Sign-On Bonus: Start your journey with a generous bonus to welcome you aboard.
• Health Benefits: Access private health insurance after your probation period for peace of mind.
• Meal Allowance: Benefit from a daily meal allowance to fuel your day.
• Vibrant Work Environment: Join a dynamic, multicultural team in a modern office space located in the heart of Barcelona, complete with leisure areas.
• Healthy Lifestyle: Enjoy regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.

Join a team where your expertise will make a tangible impact, and help shape the future of workforce management in a collaborative and innovative setting! #WorkforceManagement #Barcelona #BPO

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Polish-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Polish, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a French-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in French, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #FrenchSpeaking #Barcelona

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Italian-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Italian, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #ItalianSpeaking #Barcelona

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Swedish-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Swedish, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #SwedishSpeaking #Barcelona

In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Engage with Customers: Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
• Document & Track: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
• Product Knowledge: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
• Escalate When Needed: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
• Process Adherence: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
• Team Collaboration: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
• Administrative Tasks: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
• Continuous Improvement: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent German, with a minimum B2 level in English.
• Customer Service Background: At least one year in customer service, ideally with experience in technical support.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Empathy & Problem-Solving Skills: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
• Ownership Mindset: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

Why Join Us:

• Competitive Package: A highly attractive remuneration package based on your skills and experience.
• Consistent Schedule: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
• Generous Time Off: 23 working days of paid annual leave to recharge and enjoy Barcelona.
• Supportive Environment: Join a dynamic, friendly team that values creativity and collaboration.
• Growth Opportunities: Access to resources and support to help you develop your skills and advance your career.

Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona! #CustomerSupport #GermanSpeaking #Barcelona

In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Customer Assistance: Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.
• Record & Track: Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
• Product Knowledge: Stay informed about services and products, particularly those tailored to specific customer needs.
• Escalate & Collaborate: Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
• Maintain Service Standards: Adhere to all project processes and SLAs, providing coverage for teammates as needed.
• Team Engagement: Join regular team meetings, manage administrative responsibilities, and support the team’s overall performance.
• Continuous Improvement: Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent Dutch, with English proficiency at a B2 level or higher.
• Customer Service Experience: At least one year in a customer service role, preferably with a technical support background.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Problem-Solving Skills: Strong listening skills and an ability to understand and resolve customer needs efficiently.
• Ownership & Accountability: Capability to take full ownership of calls, resolving or escalating them as needed.

Why Join Us:

• Competitive Package: Excellent remuneration based on experience, skills, and performance.
• Work-Life Balance: Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
• Paid Time Off: 23 working days of annual leave to recharge and explore.
• Supportive Environment: Join a creative, friendly team with a positive atmosphere.
• Career Development: Access guidance, tools, and resources to help you grow professionally.

Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona! #CustomerSupport #DutchSpeaking #Barcelona

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in hiring a Dutch-speaking Inside Sales Representative for their Barcelona office. If you’re passionate about sales, customer satisfaction, and eager to work in a vibrant, international setting, this role is calling your name!

Position: Inside Sales Representative
Location: Barcelona, Spain
Employment Type: Full-time
Compensation: Base salary + performance-based bonuses

What You’ll Do:

• Identify & Qualify Leads: Proactively pinpoint decision-makers and potential clients within targeted companies, assessing needs and aligning solutions.
• Drive Profitability: Increase revenue by managing client accounts effectively and focusing on sustainable profitability.
• Pipeline Management: Keep a close eye on the sales pipeline, tracking activities and reporting on progress to ensure targets are met.
• Client Satisfaction: Monitor satisfaction levels and engage with clients to foster strong, lasting relationships.
• Feedback Communication: Collect client feedback and relay insights to relevant teams, ensuring follow-up and seizing new opportunities.
• Prepare Proposals: Develop detailed commercial and technical service proposals that meet client requirements both financially and technically.
• Resolve Inquiries: Act as the main point of contact for incoming client or partner calls, providing solutions and handling inquiries confidently.

What You Bring:

• Language Skills: Native/fluent Dutch and a minimum B2 level in English.
• Sales Expertise: Solid background in B2B sales with a proven track record.
• Technical Skills: Proficiency in Microsoft Office (especially Excel) and CRM software.
• Communication Skills: Excellent written and verbal communication abilities.
• Organizational Ability: Strong organization, handling multiple client needs seamlessly.
• Independent & Team-Oriented: Self-motivated, quick learner who thrives both independently and within a team.
• Work Hours: Monday to Friday, 09:00 - 18:00.

Why Join Us:

• Competitive Pay: A highly competitive remuneration package based on your skills and performance.
• Vibrant Office Culture: Join a dynamic, creative, and supportive team in a positive work atmosphere.
• Relocation Assistance: Support for your transition to Barcelona.
• Career Growth: Access to resources and mentorship to develop your skills and reach your full potential.

Take the next step in your sales career in a role where you can make a difference and enjoy the excitement of Barcelona! #InsideSales #DutchSpeaking #Barcelona

In Collaboration, we are excited to support a top Outsourcing/BPO company in recruiting a Spanish-speaking Sales Representative for their Barcelona office. If you’re a proactive communicator, driven by success, and eager to work in the vibrant city of Barcelona, this role could be your perfect fit!

Position: Sales Representative
Location: Barcelona, Spain
Employment Type: Full-time
Compensation: Base salary

What You’ll Do:

• Promote Partner Programs: Clearly articulate the value of our Partner Program, engaging new resellers and guiding them through the registration process.
• Client Support: Respond promptly to reseller calls and emails, ensuring timely, accurate information and seamless routing for complex inquiries.
• Product Guidance: Provide general information on a range of products for inbound and outbound calls and emails, serving as a knowledgeable resource.
• Spot Opportunities: Proactively identify high-value business opportunities and communicate them to the team.
• Campaign Engagement: Serve as the primary contact for partners, supporting telemarketing activities and product-focused marketing campaigns.
• Execute Callouts: Manage outreach campaigns with resellers, following a pre-established list to optimize results.

What You Bring:

• Language Skills: Fluent Spanish (C2 level) and proficiency in English (B2/C1).
• Sales Experience: Background in B2B sales with strong communication abilities.
• Energetic & Motivated: A self-starter with a dynamic, enthusiastic approach to work.
• Organizational Skills: Highly organized, detail-oriented, and comfortable managing tasks independently.
• Goal-Oriented: Strong drive to achieve success and exceed targets.
• Adaptability: Ability to adjust priorities effectively in a fast-paced environment.

Why Join Us:

• Competitive Pay: Remuneration package based on your experience and performance.
• Prime Location: Work in the heart of Barcelona, close to culture, beaches, and endless opportunities.
• Training & Development: Comprehensive training on the company and project, with career growth opportunities and specialized courses.
• Supportive Environment: Be part of a team that provides guidance, tools, and mentorship to help you succeed.

Step into a role where you can drive impactful sales, connect with businesses, and enjoy the energy of Barcelona! #SalesRepresentative #SpanishSpeaking #Barcelona

In collaboration, we are thrilled to assist a top Outsourcing/BPO company in recruiting a Spanish-speaking Account Manager for their Barcelona office. If you’re a strategic thinker with a passion for driving growth, fostering partnerships, and thriving in a vibrant city, this role could be your next career move!

Position: Account Manager
Location: Barcelona, Spain
Employment Type: Full-time
Compensation: Competitive base salary + performance bonuses

What You’ll Do:

• Drive Partner Success: Manage forecasting and performance for a portfolio of partners, ensuring they meet targets and drive profitable growth.
• Pipeline Management: Identify new opportunities and guide partners through to successful deal closures.
• Optimize Partner Performance: Develop partners’ growth, sell-out, and margins, and set achievable goals for wallet share, growth rates, and program qualifications.
• Market Insights: Analyze partner market dynamics and competition, using this insight to maximize partner effectiveness.
• Educate & Build Loyalty: Train partner sales teams on products and solutions to create loyalty and long-term engagement.
• Promotion & Program Support: Ensure partners leverage promotions, events, and sales programs to maximize revenue.
• Collaborate for Big Wins: Work closely with partners to close major deals, supporting them with available resources to drive joint revenue.
• Account Expansion: Actively pursue upselling opportunities and review account activities to unlock new business.
• Marketing Support: Oversee partner marketing plans, co-investment activities, and ROI to boost success.
• Partner Recruitment: Identify and recruit new partners when relevant to broaden the network.
• Events & Networking: Attend key partner events to build relationships and drive influence.

What You Bring:

• Language Skills: Native or fluent Spanish, with a B2 level or higher in English.
• Experience: 2+ years in technical sales, preferably in a Channel environment with knowledge of partner and distributor networks.
• Sales Savvy: Proficient in CRM tools, the Microsoft Office suite, and familiar with channel programs.
• Problem-Solving Skills: Strong judgment and innovative thinking in decision-making.
• Communication & Negotiation: Exceptional verbal and written skills for persuasive presentations and negotiations.
• Target-Oriented: Strong business acumen, goal-driven, with a commercial mindset.
• Adaptability: Quick learner who thrives in both independent and team environments.

Why Join Us:

• Competitive Package: An attractive salary based on your experience and performance.
• Dynamic Team: Be part of a positive, creative team that values collaboration.
• Relocation Support: Assistance to make your move to Barcelona seamless.
• Additional Perks: Meal allowances, and access to resources to help you reach your potential.

Step into a role where you can make an impact, build lasting partnerships, and enjoy the beautiful city of Barcelona! #AccountManager #SpanishSpeaking #Barcelona

In Collaboration, we are excited to partner with a renowned multinational technology BPO company in hiring a German-speaking Technical Support Advisor in Barcelona. If you’re passionate about IT, enjoy problem-solving, and are motivated to help users succeed, this role in sunny Barcelona might be the perfect next step in your career!

Position: Technical Support Advisor
Location: Barcelona, Spain (On-site)
Employment Type: Full-time

What You’ll Do:

• Deliver 1st-Level IT Support: Provide exceptional support to client employees via phone, email, chat, or self-service portal, ensuring their systems run smoothly.
• Resolve Technical Issues: Troubleshoot user systems and peripherals, diagnosing problems with both software and hardware via phone and remote access.
• Monitor & Manage Requests: Use the client’s ITSM system to categorize, prioritize, and track IT issues and requests, ensuring efficient resolution.
• Knowledge Utilization: Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate.
• Collaborate for Success: Work closely with the client’s 2nd-level support teams and external service providers to ensure issues are escalated and resolved as needed.

What You Bring:

• Language Skills: Proficient to bilingual level of German, with advanced English skills.
• IT Support Experience: Previous 1st or 2nd level IT support experience, ideally within a large corporate environment.
• Technical Knowledge: Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software.
• Analytical Skills: Ability to approach complex issues logically and analytically.
• ITSM Experience: Hands-on experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus.
• Customer Orientation: Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively.
• Global Team Player: High motivation to work and develop within a collaborative, global team environment.

What’s in It for You:

• Competitive Salary: Based on your skills, experience, and performance.
• Comprehensive Training: Paid training to get you fully prepared for the role and familiar with the company.
• Career Growth: Access to career development programs, specialized courses, and language classes.
• Vibrant Workplace: Join a dynamic and creative team in a positive, friendly atmosphere.
• Supportive Environment: Tools, resources, and mentorship to reach your full potential.
• Flexible Schedule: Work Monday to Sunday, 09:00 - 18:00 (39 hours per week).
• Prime Location: Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities.

Ready to advance your career in a supportive, innovative environment while enjoying all that Barcelona has to offer? Apply now to join a team that values your skills and growth! #TechnicalSupportAdvisor #GermanSpeaking #Barcelona

In collaboration, we are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Flemish-speaking Customer Lifecycle Manager for their Málaga office. If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you!

Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment Type: Full-time
Compensation: Competitive base salary + potential bonuses

What You’ll Do:

Build First Impressions: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.

Lead the Sales Journey: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.

Connect & Qualify: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.

Maximize Cloud Solutions: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.

Showcase Value: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.

Exceed Targets: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.

Customer Engagement: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.

Voice of the Customer: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

What You Bring:

• Fluency in Flemish and English (C2 level).
• Sales Experience: 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
• Communication Skills: Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
• Tech Proficiency: Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
• Self-Motivated: A proactive approach with a performance-driven mindset and a passion for cloud technology.
• Certification: Microsoft Fundamentals certification is a bonus.

Why Join Us:

• Competitive Pay: Attractive salary package tailored to experience and performance.
• Work-Life Balance: Monday to Friday schedule, 39 hours per week.
• Prime Office Location: Málaga, with a multicultural, supportive team.
• Growth Opportunities: Access to paid training, career development programs, and an international mobility pathway.
• Creative Environment: Be part of a dynamic team that celebrates collaboration and professional growth.

Step into a role where you can inspire, connect, and make a real impact in sunny Málaga! #CustomerLifecycleManager #FlemishSpeaking #Malaga