Ofertas de empleo de accurate care

• Great opportunity to boost your career in HR/Administrative area!|International Company SSC in Barcelona

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

Administrative tasks

The Middle Office Administrative tasks cover a wide range of activities, including:

• Contract creation for Candidates and Clients (which includes gathering & vetting of necessary information - eg work permits)
• Issuing contracts, having them signed and stored
• Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created
• Generate reporting for business needs

The right candidate for this role is therefore someone with attention to detail and who is keen to understand how all these different processes impact each other.

Customer-service related tasks

Along the contract-life cycle there can be several interaction points with stakeholders:

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
• Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
• Answering Candidate questions
• Attending to Client queries

PageGroup changes lives by creating opportunities for people to reach their full potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.

• Experience in a very multinational environment (+40 nationalities in the SSC)
• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Contract Administrator with German|PageGroup SSC

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

• Contract creation for Candidates and Clients (which includes gathering & vetting of necessary information)
• Issuing contracts, having them signed and stored
• Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created
• Generate reporting for business needs

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
• Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
• Answering Candidate questions
• Attending to Client queries

• Experience in a very multinational environment (+40 nationalities in the SSC)
• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Contract Administration (German speaker)|International Company

International Company in Barcelona

Administrative tasks

The Contract Administrator tasks cover a wide range of activities, including:

• Issuing contracts, having them signed and stored
• Create and manage Purchase Orders
• Contract creation for Clients
• Creation of Master data in ERP (Enterprise Resource Planning) Systems
• Generate reporting for business needs

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.

Customer-service related tasks

Along the contract-life cycle there can be a number of interaction points with different stakeholders:

• Contact clients to collect relevant information to create contracts in an accurate and timely fashion
• Contact with Sales, local finance, and legal teams to coordinate timelines and dataflows between Front Office and Back Office
• Answering clients' questions and queries.

• Ticket restaurant
• Career growth opportunities
• Hybrid work

In Collaboration, We Are Hiring: Portuguese-Speaking B2B Sales Specialist!

We are thrilled to partner with a top outsourcing/BPO company that is actively looking for a Portuguese-speaking B2B Sales Specialist to join their team in Thessaloniki, Greece. This role is an ideal opportunity for proactive individuals who excel in building client relationships and driving sales success in a dynamic, fast-paced environment.

Position: B2B Sales Specialist
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

• Engage and Support: Conduct engaging sales calls and presentations, providing outstanding customer service and assisting clients in app navigation.
• Prompt Inquiry Handling: Manage client inquiries via phone, email, and live chat, escalating urgent issues as needed.
• Client Relationship Management: Build strong relationships, maintain accurate account documentation, and identify customer trends to enhance service delivery.
• Product Promotion: Proactively introduce new products and provide tailored consultative solutions that meet each client’s specific needs.
• Collaborative Goals: Work closely with the sales team to achieve targets and support strategic initiatives from leadership.
• Ongoing Learning: Attend training sessions to stay updated on service standards and industry best practices.

Requirements

• Language Proficiency: Native-level fluency in Portuguese, both spoken and written, and proficiency in English (B2/C1 level).
• Sales and Customer Service Experience: Minimum of 6 months of experience in B2B sales or customer service.
• Tech Savvy: Familiarity with Windows OS, Apple OS X, Microsoft Office, Google apps, and sales tracking tools.
• Adaptable Team Player: Open to feedback, eager to learn, and adaptable to new tools and processes.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

• Competitive Compensation: Attractive salary package with a comprehensive benefits plan.
• Relocation Support: Assistance to ensure a smooth move to Thessaloniki.
• Additional Perks:
  • Monthly meal and transportation allowances
  • Private medical insurance
  • Professional growth opportunities and cross-departmental learning
  • A lively, inclusive work culture

If you’re passionate about sales, fluent in Portuguese, and ready to make a positive impact in a vibrant environment, we’d love to hear from you. Apply now to join our team and advance your career in Thessaloniki!

In Collaboration, We Are Hiring: Italian-Speaking B2B Sales Specialist!

We are thrilled to partner with a top outsourcing/BPO company that is actively looking for a Italian-speaking B2B Sales Specialist to join their team in Thessaloniki, Greece. This role is an ideal opportunity for proactive individuals who excel in building client relationships and driving sales success in a dynamic, fast-paced environment.

Position: B2B Sales Specialist
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

• Engage and Support: Conduct engaging sales calls and presentations, providing outstanding customer service and assisting clients in app navigation.
• Prompt Inquiry Handling: Manage client inquiries via phone, email, and live chat, escalating urgent issues as needed.
• Client Relationship Management: Build strong relationships, maintain accurate account documentation, and identify customer trends to enhance service delivery.
• Product Promotion: Proactively introduce new products and provide tailored consultative solutions that meet each client’s specific needs.
• Collaborative Goals: Work closely with the sales team to achieve targets and support strategic initiatives from leadership.
• Ongoing Learning: Attend training sessions to stay updated on service standards and industry best practices.

Requirements

• Language Proficiency: Native-level fluency in Italian, both spoken and written, and proficiency in English (B2/C1 level).
• Sales and Customer Service Experience: Minimum of 6 months of experience in B2B sales or customer service.
• Tech Savvy: Familiarity with Windows OS, Apple OS X, Microsoft Office, Google apps, and sales tracking tools.
• Adaptable Team Player: Open to feedback, eager to learn, and adaptable to new tools and processes.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

• Competitive Compensation: Attractive salary package with a comprehensive benefits plan.
• Relocation Support: Assistance to ensure a smooth move to Thessaloniki.
• Additional Perks:
  • Monthly meal and transportation allowances
  • Private medical insurance
  • Professional growth opportunities and cross-departmental learning
  • A lively, inclusive work culture

If you’re passionate about sales, fluent in Italian, and ready to make a positive impact in a vibrant environment, we’d love to hear from you. Apply now to join our team and advance your career in Thessaloniki!

In Collaboration, We Are Hiring: Spanish-Speaking B2B Sales Specialist!

We are thrilled to partner with a top outsourcing/BPO company that is actively looking for a Spanish-speaking B2B Sales Specialist to join their team in Thessaloniki, Greece. This role is an ideal opportunity for proactive individuals who excel in building client relationships and driving sales success in a dynamic, fast-paced environment.

Position: B2B Sales Specialist
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

• Engage and Support: Conduct engaging sales calls and presentations, providing outstanding customer service and assisting clients in app navigation.
• Prompt Inquiry Handling: Manage client inquiries via phone, email, and live chat, escalating urgent issues as needed.
• Client Relationship Management: Build strong relationships, maintain accurate account documentation, and identify customer trends to enhance service delivery.
• Product Promotion: Proactively introduce new products and provide tailored consultative solutions that meet each client’s specific needs.
• Collaborative Goals: Work closely with the sales team to achieve targets and support strategic initiatives from leadership.
• Ongoing Learning: Attend training sessions to stay updated on service standards and industry best practices.

Requirements

• Language Proficiency: Native-level fluency in Spanish, both spoken and written, and proficiency in English (B2/C1 level).
• Sales and Customer Service Experience: Minimum of 6 months of experience in B2B sales or customer service.
• Tech Savvy: Familiarity with Windows OS, Apple OS X, Microsoft Office, Google apps, and sales tracking tools.
• Adaptable Team Player: Open to feedback, eager to learn, and adaptable to new tools and processes.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

• Competitive Compensation: Attractive salary package with a comprehensive benefits plan.
• Relocation Support: Assistance to ensure a smooth move to Thessaloniki.
• Additional Perks:
  • Monthly meal and transportation allowances
  • Private medical insurance
  • Professional growth opportunities and cross-departmental learning
  • A lively, inclusive work culture

If you’re passionate about sales, fluent in Spanish, and ready to make a positive impact in a vibrant environment, we’d love to hear from you. Apply now to join our team and advance your career in Thessaloniki!

In Collaboration, We Are Hiring: German-Speaking B2B Sales Specialist!

We are thrilled to partner with a top outsourcing/BPO company that is actively looking for a German-speaking B2B Sales Specialist to join their team in Thessaloniki, Greece. This role is an ideal opportunity for proactive individuals who excel in building client relationships and driving sales success in a dynamic, fast-paced environment.

Position: B2B Sales Specialist
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

• Engage and Support: Conduct engaging sales calls and presentations, providing outstanding customer service and assisting clients in app navigation.
• Prompt Inquiry Handling: Manage client inquiries via phone, email, and live chat, escalating urgent issues as needed.
• Client Relationship Management: Build strong relationships, maintain accurate account documentation, and identify customer trends to enhance service delivery.
• Product Promotion: Proactively introduce new products and provide tailored consultative solutions that meet each client’s specific needs.
• Collaborative Goals: Work closely with the sales team to achieve targets and support strategic initiatives from leadership.
• Ongoing Learning: Attend training sessions to stay updated on service standards and industry best practices.

Requirements

• Language Proficiency: Native-level fluency in German, both spoken and written, and proficiency in English (B2/C1 level).
• Sales and Customer Service Experience: Minimum of 6 months of experience in B2B sales or customer service.
• Tech Savvy: Familiarity with Windows OS, Apple OS X, Microsoft Office, Google apps, and sales tracking tools.
• Adaptable Team Player: Open to feedback, eager to learn, and adaptable to new tools and processes.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

• Competitive Compensation: Attractive salary package with a comprehensive benefits plan.
• Relocation Support: Assistance to ensure a smooth move to Thessaloniki.
• Additional Perks:
  • Monthly meal and transportation allowances
  • Private medical insurance
  • Professional growth opportunities and cross-departmental learning
  • A lively, inclusive work culture

If you’re passionate about sales, fluent in German, and ready to make a positive impact in a vibrant environment, we’d love to hear from you. Apply now to join our team and advance your career in Thessaloniki!

In Collaboration, We Are Hiring: French-Speaking B2B Sales Specialist!

We are thrilled to partner with a top outsourcing/BPO company that is actively looking for a French-speaking B2B Sales Specialist to join their team in Thessaloniki, Greece. This role is an ideal opportunity for proactive individuals who excel in building client relationships and driving sales success in a dynamic, fast-paced environment.

Position: B2B Sales Specialist
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

• Engage and Support: Conduct engaging sales calls and presentations, providing outstanding customer service and assisting clients in app navigation.
• Prompt Inquiry Handling: Manage client inquiries via phone, email, and live chat, escalating urgent issues as needed.
• Client Relationship Management: Build strong relationships, maintain accurate account documentation, and identify customer trends to enhance service delivery.
• Product Promotion: Proactively introduce new products and provide tailored consultative solutions that meet each client’s specific needs.
• Collaborative Goals: Work closely with the sales team to achieve targets and support strategic initiatives from leadership.
• Ongoing Learning: Attend training sessions to stay updated on service standards and industry best practices.

Requirements

• Language Proficiency: Native-level fluency in French, both spoken and written, and proficiency in English (B2/C1 level).
• Sales and Customer Service Experience: Minimum of 6 months of experience in B2B sales or customer service.
• Tech Savvy: Familiarity with Windows OS, Apple OS X, Microsoft Office, Google apps, and sales tracking tools.
• Adaptable Team Player: Open to feedback, eager to learn, and adaptable to new tools and processes.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

• Competitive Compensation: Attractive salary package with a comprehensive benefits plan.
• Relocation Support: Assistance to ensure a smooth move to Thessaloniki.
• Additional Perks:
  • Monthly meal and transportation allowances
  • Private medical insurance
  • Professional growth opportunities and cross-departmental learning
  • A lively, inclusive work culture

If you’re passionate about sales, fluent in French, and ready to make a positive impact in a vibrant environment, we’d love to hear from you. Apply now to join our team and advance your career in Thessaloniki!

In Collaboration, We Are Hiring: Slovak-Speaking Chat Customer Support Representatives!

Join us in enhancing customer experiences as we partner with a leading Outsourcing/BPO company dedicated to providing exceptional support for an e-commerce platform. We are on the lookout for motivated Slovak-speaking Chat Customer Support Representatives to join our dynamic team in Cluj-Napoca, Romania. If you have a passion for helping customers and thrive in a fast-paced environment, this is the perfect opportunity for you!

Position: Chat Customer Support Representative (Slovak)
Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses

Key Responsibilities

• Customer Communication: Engage with customers through incoming emails, tickets, and chat, addressing product-related issues effectively.
• Order Management: Assist customers in managing their orders and ensure a seamless experience.
• Client Retention: Foster and strengthen client relationships, contributing to exceptional customer support and satisfaction.
• Complaint Resolution: Recognize, record, and resolve customer complaints promptly and efficiently.
• Process Adherence: Follow established processes and procedures to ensure high-quality service delivery.
• Database Updates: Maintain accurate records in the customer database and document all activities meticulously.
• Reporting: Identify common issues and communicate them to the support team for further escalation and resolution.

Who You Are

• Language Proficiency: C1 level written and verbal communication skills in Slovak; proficiency in Croatian or Slovenian is a plus.
• English Skills: B2 level in English to ensure effective communication.
• Education and Experience: Preferably hold a college degree or have relevant work experience in customer service.
• Tech-Savvy: Proficient in MS Office and familiar with ticketing systems for efficient problem-solving.
• Customer Service Excellence: Strong customer service skills with a high level of motivation and enthusiasm.
• Self-Organized: Capable of working independently and managing tasks effectively.
• Satisfaction Improvement: Experience in measuring and enhancing customer satisfaction and loyalty is advantageous.

What We Offer You

• Flexible Schedule: Full-time shifts available, including a Monday-Sunday 24/7 schedule, with confirmed shifts from 9 AM - 6 PM and 3:30 PM - 11:30 PM.
• Sign-On Bonus: Receive a €1500 sign-on bonus, paid in 11 installments.
• Performance Bonuses: Earn up to €150 gross monthly in performance bonuses in addition to your regular salary.
• Attractive Remuneration Package: Competitive salary with additional benefits.
• Transportation Support: Transportation provided for day and night shifts.
• Vacation Days: Enjoy 20 holidays per year, plus an extra day after one year of service.
• Contract Security: Contract for an undetermined period, ensuring job stability.
• Comprehensive Training: 5 days of paid training to equip you for success in your role.
• Relocation Support: Six months of accommodation if needed and up to €200 reimbursement for initial travel to Romania.
• Meal Tickets: Meal vouchers valued at 30 RON/day (approximately €150 net/month).
• Health Coverage: Access to a private medical package for your well-being.
• Professional Development: Opportunities for internal development and career growth.
• Employee Discounts: Enjoy discounts with current partners and a Gympass monthly subscription.
• Wellness Programs: Subscription to an employee assistance and well-being program to support your overall health.

If you are a passionate customer service professional fluent in Slovak and ready to make a difference, we invite you to apply! Join us in delivering exceptional customer experiences and be part of a supportive team in Cluj-Napoca!

In Collaboration, We Are Hiring: German-Speaking Talent Acquisition Specialist!

Join us in shaping the future of customer interactions as we partner with a leading Outsourcing/BPO consultancy dedicated to enhancing business success through exceptional customer engagement. We are seeking a motivated and detail-oriented Talent Acquisition Specialist to join their dynamic team in either Essen or Leipzig, Germany. If you’re passionate about connecting talent with opportunity and thrive in a hybrid work environment, we want to hear from you!

Position: Talent Acquisition Specialist
Location: Essen or Leipzig, Germany
Work Model: Hybrid
Employment Type: Full-time

Key Responsibilities

• Recruitment Strategy: Plan, conduct, and follow up on phone calls and job interviews, ensuring a smooth and engaging candidate experience.
• Assessment: Evaluate applicants through aptitude tests to identify the best fit for various teams within the organization.
• Guidance: Support candidates through every step of the recruitment process, providing clear communication and assistance.
• Social Media Collaboration: Work alongside our social media team to create exciting content and innovative campaigns that attract top talent.
• Database Management: Manage recruitment databases efficiently, ensuring accurate records and tracking of candidates.

Who You Are

• Language Proficiency: Native or fluent in German (C1 level) with a good command of English (B2 level).
• HR Experience: Previous experience in human resources is a plus, giving you insight into effective recruitment practices.
• Knowledge of Labor Laws: Familiarity with German labor law would be beneficial to navigate the recruitment landscape effectively.
• Tech-Savvy: Comfortable using common PC and internet applications to streamline the recruitment process.
• Communication Skills: Excellent communication skills with a genuine desire to continue learning and growing in the HR field.
• Attention to Detail: Able to work independently with a meticulous approach to tasks.

What We Offer You

• Hybrid Work Model: Enjoy the flexibility of a hybrid working environment that balances office presence and remote work.
• Career Advancement: Experience a flat hierarchy and opportunities for growth within an international company.
• Office Perks: Benefit from free drinks and fresh fruit in the office, creating a vibrant workplace atmosphere.
• Employee Discounts: Access special discounts with over 200 partners, enhancing your lifestyle.
• Team Events: Participate in regular team events, including summer parties and social gatherings, fostering a strong team culture.

If you are ready to make a significant impact in talent acquisition and join a forward-thinking organization, we invite you to apply! Together, let’s build a successful future for both our clients and their customers!

In Collaboration, We Are Hiring: German-Speaking Customer Care Specialists!

Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team!

Position: Customer Care Specialist with German

Location: Remote (within Hungary)
Employment Type: Full-time

What You’ll Do

• Deliver Exceptional Service: Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.
• Provide Accurate Information: Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.
• Master Documentation: Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.
• Escalate When Needed: Identify complex issues and escalate them to the right internal teams to ensure swift resolution.
• Route Calls Smartly: Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.
• Spot Trends and Patterns: Analyze customer interactions to identify trends and communicate insights that can improve service delivery.
• Meet Quality Standards: Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.
• Collaborate and Contribute: Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.

Who You Are

• Language Proficiency: You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.
• Tech-Savvy: You possess strong user knowledge of common PC applications and can easily navigate various software platforms.
• Interpersonal Skills: You bring flexibility, friendliness, resilience, and reliability to your interactions.
• Effective Communicator: Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.
• Team-Oriented: You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.
• Industry Knowledge: While not mandatory, a basic understanding of credit card processes and financial services is a plus.

What We Offer You

• Attractive Remuneration: Enjoy a competitive salary package that reflects your skills and experience.
• Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.
• Comprehensive Health Benefits: Access private health and life insurance for your well-being.
• Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with stellar employee reviews to back it up.
• Growth Opportunities: We provide you with the guidance and resources to reach your full potential in your career.

If you’re ready to embark on a rewarding journey with us as a German-speaking Customer Care Specialist, we invite you to apply! Let’s create amazing customer experiences together

In Collaboration, We Are Hiring: German and English-Speaking Advisors!

We are excited to announce an opportunity for motivated German and English-speaking Advisors to join our dedicated team in Budapest! This on-site role is perfect for individuals who thrive in a customer-focused environment and are eager to deliver exceptional service while growing their careers.

Position: Advisor (German and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time

Key Responsibilities

• Customer Support: Respond promptly and effectively to all customer inquiries, ensuring timely resolutions and high levels of satisfaction.
• Product Knowledge: Build and maintain comprehensive knowledge of the client’s products and services to provide accurate and informed assistance.
• Call Management: Log and manage calls within designated systems, ensuring all interactions are documented accurately and efficiently.
• Technical Troubleshooting: Assist customers with technical issues and usability questions, guiding them through effective solutions.
• Pre-Sales Assistance: Address inquiries related to products and technology, fostering a clear understanding of our offerings.
• Outstanding Service Delivery: Deliver exceptional customer service, identify sales leads, and enhance customer loyalty through meaningful interactions.
• Escalation Protocol: Recognize complex inquiries that require escalation and document essential information for further support.
• Performance Targets: Meet established KPIs related to call handling quality and actively contribute to service improvements.
• Feedback Gathering: Collect customer feedback to enhance service delivery and provide recommendations for improving first-contact resolution rates.

Requirements

• Language Skills: Native-level proficiency in German (both verbal and written) and C1 level English.
• Team Player: Bring a friendly and positive attitude with a strong sense of teamwork.
• Customer-Oriented: Demonstrate excellent interpersonal skills and a commitment to providing outstanding service.
• Communication Skills: Possess strong verbal and written communication abilities, with effective problem-solving skills.
• Adaptability: Be flexible and capable of making quick decisions in a fast-paced environment.
• Reliability: Be conscientious and detail-oriented, with a strong focus on accuracy.
• Empathy: Exhibit a genuine desire to assist customers and enhance their experience.

What We Offer

• Competitive Salary: Enjoy an attractive remuneration package along with performance-based bonuses.
• Relocation Assistance: Receive support for those relocating to Budapest to ensure a smooth transition.
• Comprehensive Training: Benefit from training provided from day one to equip you with the necessary skills and knowledge.
• Work Schedule: A balanced work week of 40 hours, Monday to Friday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.

If you are a passionate customer service professional fluent in German and English, we would love to hear from you! Apply now to take the next step in your career with us in Budapest! Let’s create exceptional customer experiences together!

In Collaboration, We Are Hiring: German and English-Speaking Advisors!

Join us in delivering exceptional service as we partner with a leading organization to bring on German and English-speaking Advisors to their on-site team in Budapest, Hungary. We are searching for customer-focused individuals who are passionate about helping others and eager to thrive in a supportive and dynamic work environment.

Position: Advisor (German and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time

What You’ll Do

• Customer Assistance: Provide responsive, accurate, and timely support to customer inquiries, ensuring a positive experience with every interaction.
• Product Expertise: Develop and maintain a comprehensive understanding of the client's products and services, equipping you to address customer needs effectively.
• Correspondence Management: Handle incoming communication professionally, ensuring clarity and professionalism in every response.
• Call Documentation: Meticulously record call details in accordance with company procedures, ensuring accurate and up-to-date information.
• Organization & Admin: Keep all administrative forms organized and updated, supporting team efficiency.
• Escalation Management: Identify complex issues and escalate them to the appropriate internal teams to facilitate prompt resolutions.

Who You Are

• Language Proficiency: You possess native-level fluency in German (both verbal and written) and C1 level English to communicate effectively with customers.
• Team Player: You bring a friendly, cooperative spirit to the team, contributing positively to the work environment.
• Customer Service Skills: You have a strong service-oriented approach, coupled with excellent problem-solving capabilities.
• Adaptable: You are flexible and able to make quick, informed decisions in a dynamic environment.
• Detail-Oriented: You are conscientious, organized, and meticulous, ensuring accuracy in all tasks.
• Empathetic: You genuinely care about providing helpful and positive experiences for customers.

What We Offer You

• Competitive Salary and Bonus: Enjoy an attractive remuneration package that reflects your experience and contributions, along with performance-based bonuses.
• Relocation Support: We provide assistance for those relocating to Budapest, making your transition seamless.
• Onboarding Training: Receive comprehensive training from day one, equipping you with the tools for success.
• Work Schedule: A balanced work week of 40 hours, Monday to Friday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.

If you are fluent in German and English, dedicated to delivering outstanding customer service, and excited to grow your career in Budapest, we invite you to apply now! Let’s create exceptional customer experiences together!

In Collaboration, We Are Hiring: Hebrew and English-Speaking Advisors!

Join us in delivering exceptional customer service as we partner with a leading company seeking enthusiastic Hebrew and English-speaking Advisors to join their vibrant team in Budapest. This is an exciting opportunity to support customers while being part of a dynamic on-site environment where your contributions truly matter!

Position: Advisor (Hebrew and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time

What You’ll Do

• Deliver Exceptional Support: Respond promptly and effectively to customer inquiries, ensuring every interaction is handled with care and professionalism.
• Build Product Knowledge: Develop a comprehensive understanding of our client’s products and services to address customer needs confidently and accurately.
• Manage Communication: Handle incoming correspondence with clarity and professionalism, ensuring customer concerns are met with timely responses.
• Document Interactions: Accurately log all customer calls and inquiries, maintaining organized administrative records in accordance with company procedures.
• Identify Escalation Needs: Recognize when complex issues arise and escalate them to the appropriate teams for swift resolution, ensuring customer satisfaction.
• Gather Feedback: Collect and share customer feedback to contribute to ongoing service improvements and enhance customer experience.

Who You Are

• Language Proficiency: You are fluent in Hebrew (both verbal and written) and have a C1 level of English, allowing you to communicate effectively.
• Team Player: You bring a friendly, positive attitude to your interactions, contributing to a collaborative team environment.
• Customer-Focused: You possess strong interpersonal skills and a genuine desire to help customers, ensuring they feel valued and supported.
• Effective Communicator: Your communication skills shine, enabling you to solve problems and provide clear, concise information.
• Adaptable: You can make quick decisions in a fast-paced environment, demonstrating flexibility and resilience.
• Detail-Oriented: You approach tasks with a meticulous attention to detail, ensuring accuracy in all aspects of your work.

What We Offer You

• Competitive Salary and Bonuses: Enjoy a rewarding compensation package that reflects your skills and experience.
• Relocation Assistance: We provide support to help you transition smoothly to Budapest.
• Comprehensive Training: Receive thorough training from day one to ensure you are well-equipped for success in your role.
• Balanced Work Schedule: Work a 40-hour week, Sunday to Thursday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.
• Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with outstanding employee reviews to back it up.
• Growth Opportunities: We offer guidance and resources to help you reach your full potential in your career.

If you’re ready to embark on a rewarding journey with us as a Hebrew and English-speaking Advisor, we invite you to apply! Let’s create amazing customer experiences together!

In Collaboration, We Are Hiring Remote German-Speaking Customer Care Specialists in Hungary!

Our client, a highly-rated BPO with outstanding employee satisfaction, is looking for experienced German-speaking Customer Care Specialists to join their team remotely in Hungary. You’ll be supporting users of a top rental booking search engine, helping to resolve technical issues and enhance the customer experience.

Position: Customer Care Specialist (German)

Location: Remote in Hungary
Employment Type: Full-time

Key Responsibilities

• Technical Customer Support: Provide timely support to users across voice, chat, and email channels.
• Deliver Exceptional Service: Ensure every interaction is positive, professional, and meets high service standards.
• CRM Documentation: Accurately document each customer interaction in the company’s CRM system.
• Collaborative Teamwork: Engage in department initiatives, offer feedback, promote collaborative solutions, and support teammates.

Requirements

• Language Skills: Proficiency in German (C1+) and English (B2+), with strong verbal and written communication abilities.
• Residency: Must reside in Hungary and be legally eligible for employment without sponsorship.
• Customer Support Experience: Previous experience in customer support or technical support, ideally with help desk or IT functions.
• Technical Skills: Familiarity with external systems, PC-based internet applications, and Microsoft Office.
• Soft Skills: Strong problem-solving, adaptability, and critical-thinking skills, with the ability to work independently and as part of a remote team.
• Flexibility: Comfortable adapting to process and information changes as required.

What We Offer

• Competitive Compensation: Based on experience, skills, and performance.
• Indefinite Contract: Stable, long-term employment.
• Shift Rotation Schedule:
  • Monday to Thursday: 08:00 - 22:00
  • Friday: 08:00 - 20:00
  • Saturday: 12:00 - 20:00
  • Sunday: 12:00 - 21:00
  • 40 hours per week
• Positive, Friendly Work Environment: Be part of a dynamic, creative team with an exceptional culture and supportive atmosphere.
• Growth & Development: Access to guidance, resources, and opportunities to develop your skills and reach your full potential.

If you’re an independent problem-solver with a passion for helping customers and ready to bring your skills to a team known for its positive culture, we’d love to meet you!

In Collaboration, We Are Seeking Remote German-Speaking Customer Care Specialists in Hungary!

We’re excited to partner with a highly-rated BPO company known for exceptional employee satisfaction to find Customer Care Specialists fluent in German to support a leading financial services client. This is a full-time, remote role based in Hungary, perfect for experienced customer service professionals passionate about delivering outstanding service.

Position: Customer Care Specialist (German)

Location: Hungary (Remote)
Employment Type: Full-time

Duties and Responsibilities

• Provide Excellent Service: Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.
• Multichannel Support: Respond accurately to inquiries through phone, email, and live chat support channels.
• Resource Navigation: Use internal and external resources to deliver world-class service.
• Escalate and Prioritize: Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.
• Call Routing & Documentation: Route calls as needed and record all interactions following standard procedures.
• Identify Trends: Spot and communicate emerging trends to enhance the customer experience.
• Customer Experience Focus: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.
• Collaborative Environment: Engage with team members and departments to resolve customer issues, share insights, and contribute to a positive team atmosphere.

Requirements

• Language Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.
• Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
• Computer Skills: Proficiency in common PC applications.
• Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.
• Credit Card Knowledge: Basic understanding of credit card services is an advantage.

What We Offer

• Competitive Salary: Based on experience, skills, and performance.
• Indefinite Contract: Secure, stable employment.
• Comprehensive Benefits: Private health and life insurance.
• Supportive Team: Join a creative, friendly, and dynamic team celebrated for its positive environment.
• Development Opportunities: Access to guidance and resources to grow professionally.
• Exceptional Work Culture: Join a company with stellar employee reviews and a focus on a collaborative, supportive workplace.

If you’re ready to bring your skills to a company that values growth, teamwork, and customer satisfaction, this opportunity could be your next great role!

In Collaboration, We Are Seeking a Remote German-Speaking Customer Care Specialist in Hungary!

We are thrilled to be partnering with a highly regarded BPO company, known for exceptional employee satisfaction, to find experienced German-speaking Customer Care Specialists. In this role, you'll be part of a team dedicated to managing invoicing processes with accuracy and efficiency, providing support to clients through careful review and resolution of any discrepancies. This position is ideal for professionals with a keen eye for detail and experience in accounts payable or invoicing who enjoy working remotely.

Position: Customer Care Specialist (German)

Location: Remote (Hungary-based)
Employment Type: Full-time

Duties and Responsibilities

• Invoice Verification: Review incoming invoices against purchase orders, contracts, and delivery receipts to ensure correct quantities, pricing, and terms.
• Data Entry: Accurately enter invoice details into financial or ERP systems.
• Discrepancy Resolution: Investigate and resolve issues such as incorrect amounts or missing information.
• Compliance Checks: Ensure invoices align with company policies and adhere to relevant legal and tax regulations.
• Documentation Management: Maintain organized, accurate records of all invoices processed and ensure thorough documentation.
• Vendor Communication: Liaise with vendors, suppliers, and internal departments to resolve invoice-related questions or disputes.

Requirements

• Fluency in German (both verbal and written).
• Residence in Hungary with the ability to work legally without company sponsorship.
• Educational Background: High school diploma required; associate's or bachelor's degree in accounting, finance, or a related field is a plus.
• Experience: Previous experience in invoicing, accounting, or bookkeeping, especially with accounts payable processes.
• Detail-Oriented: High attention to detail to verify invoices accurately and identify any discrepancies.
• Organizational Skills: Ability to manage a large volume of invoices, ensuring timely and efficient processing.
• Effective Communication: Strong written and verbal communication skills to work with vendors and internal teams.
• Problem-Solving Abilities: Skilled in analyzing and resolving any issues that arise during invoice processing.
• Knowledge Base: Familiarity with tax regulations, accounting principles, and company policies related to invoicing.
• Availability: Able to work a rotating shift schedule, Monday to Sunday.

What We Offer

• Competitive Salary based on experience, skills, and performance.
• Indefinite Contract with stability and long-term potential.
• Comprehensive Benefits: Private health and life insurance.
• Fully Remote Work: Enjoy the flexibility of working from home in Hungary.
• Great Work Environment: Join a company celebrated for its positive work culture and employee satisfaction.
• Growth Opportunities: Receive ongoing guidance and tools to support your professional development.

If you're excited to be part of a dynamic and friendly team, known for its supportive environment and strong employee satisfaction, this could be the perfect fit!

• Great opportunity to boost your career in Finance!|International Company SSC in Barcelona

International Company SSC in Barcelona

• Invoice Processing: Accurately record all vendor invoices in the accounting system, ensuring proper coding and classification.
• Vendor Relations: Respond to vendor inquiries and resolve any discrepancies or issues in a timely and professional manner.
• Invoice Tracking: Maintain a detailed record of all invoices from receipt to payment, ensuring adherence to payment terms.
• Vendor Portfolio Management: Serve as the primary point of contact for assigned vendor portfolio, building and maintaining strong relationships.
• External Relations: Collaborate with other departments and external vendors to ensure efficient payment processes.

• Base salary + side benefits.
• Permanenet position.
• Internal career opportunities.

• At least 4 years of professional experience in Audit.|Audit experience in Big 4 and high English level are a must.

Manufacturing multinational company.

• Analyze and control financial data / registered financial transactions, in line with AO/IC, IFRS, financial planning and accounting manual, to ensure accurate, reliable and timely reporting.
• Fully responsible for preparation and execution of management and reports in line with company and regulatory standards ensuring timely and correct reports enabling management and shareholders to make decisions.
• Take care of tax accounting and declarations in line with company policies and governmental tax regulations ensuring timely and correct tax filings.
• Coordinate contacts with internal and external auditors to facilitate effective and efficient auditing. Create and organize audit trail documents for auditing purposes.
• Responsible for keeping the knowledge level of the outsourcing party at the required level and educate and train them if the level is below the required level.
• Fully responsible for cash management, financing and banking relationships in line with company and regulatory standards ensuring timely and correct reports enabling management and shareholders to make decisions.
• Building partnerships and maintaining strong relationships with all senior business managers and their teams.

• 3 days available working at home.
• Tickets restaurant.
• Medical Insurance.

In Collaboration, we are excited to partner with a leading financial services company to find an English-speaking Back Office Officer to join our vibrant Limassol team! If you are detail-oriented, passionate about customer service, and eager to contribute to a dynamic work environment, this opportunity is perfect for you.

Position: Back Office Officer

Location: Limassol, Cyprus

Employment Type: Full-time

Work Model: On-site

What You’ll Do:

• Client Onboarding: Open and register new client accounts in our company software, ensuring a smooth and efficient onboarding process.
• Compliance Checks: Conduct KYC (Know Your Customer) and due diligence checks to uphold our commitment to regulatory compliance.
• Activity Monitoring: Monitor client activity for AML (Anti-Money Laundering) compliance, helping to maintain a secure trading environment.
• Withdrawal Management: Oversee and facilitate client withdrawals, ensuring accurate approval and timely execution.
• Transaction Processing: Process and settle various transactions, including deposits, withdrawals, and internal transfers, with a keen eye for discrepancies.
• Documentation Handling: Provide account statements upon request and archive essential documents in our CRM, including agreements and contracts.
• Customer Support: Address customer complaints professionally, striving to enhance client satisfaction and retention.
• Document Maintenance: Keep client KYC documents up to date, ensuring all records are accurate and compliant.
• Team Support: Assist the team with other tasks as needed, contributing to a collaborative work environment.

What You Bring:

• Experience: A minimum of 1 year in a similar role within the financial services or Forex industry.
• Educational Background: A Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Language Skills: Fluency in English with strong communication skills; knowledge of additional languages such as Hebrew, Dutch, or Spanish is a plus.
• Technical Proficiency: Proficiency in Microsoft Office and CRM systems, with the ability to quickly learn new software.
• Self-Starter Attitude: Ability to work independently while also thriving in a team-oriented environment.
• Attention to Detail: A meticulous approach to tasks, with a strong focus on accuracy and results.
• Multitasking Skills: Excellent time management abilities, enabling you to juggle multiple responsibilities effectively.
• Certifications: CySEC Basic/Advanced certification is advantageous.
• Flexibility: Availability to work Monday to Friday, with rotating shifts between 10 AM - 07 PM and 02 PM - 11 PM.

What We Offer:

• Competitive Salary: An attractive remuneration package based on experience and qualifications.
• Health Benefits: Comprehensive private medical insurance to ensure your well-being.
• Professional Development: Ongoing training opportunities to enhance your skills and advance your career.
• Team Events: Engage in quarterly team events and regular corporate activities that foster camaraderie and teamwork.
• Wellness Perks: Access to sports activities and a corporate discount card for added benefits.
• Positive Environment: Become part of a dynamic, friendly team within a supportive and positive workplace culture.

Join us in this exciting opportunity to shape the future of financial services as our next Back Office Officer! #BackOffice #FinancialServices #Limassol

In Collaboration, we are thrilled to partner with a leading financial services company in search of a talented Hebrew-speaking FX Dealer to join our dynamic team in Limassol, Cyprus! If you are passionate about financial markets and eager to contribute to a fast-paced trading environment, we want to hear from you!

Position: FX Dealer

Location: Limassol, Cyprus 

Employment Type: Full-time 

Work Model: On-site

What You’ll Do:

• Supervision and Leadership: Oversee daily dealer tasks and responsibilities, ensuring seamless operations within the trading floor.
• Market Awareness: Stay informed about daily news and developments related to the company’s trading products to make informed decisions.
• Client Account Management: Monitor client account margins and liquidation levels, ensuring clients are supported and informed.
• Market Analysis: Utilize fundamental and technical analysis to understand market trends and assist in making strategic trading decisions.
• Reporting: Generate and supervise daily, monthly, and yearly reports, ensuring accurate documentation of trading activities.
• Communication: Report any unusual events or incidents to your line manager and communicate significant market movements to dealers across different shifts.
• Technical Monitoring: Ensure price feeds are consistently operational, enabling timely trading decisions.
• Collaboration with Sales: Work closely with the Sales Department to resolve client disputes promptly and efficiently.

What You Bring:

• Language Proficiency: Native or fluent Hebrew, both verbal and written, with a good command of English.
• Educational Background: Bachelor’s degree in Economics, Finance, or a related field.
• Experience: Previous experience in a similar role within the financial sector or brokerage firms is advantageous.
• Trading Knowledge: Familiarity with trading platforms and a solid understanding of technical and fundamental analysis will set you apart.
• Availability: Willingness to work a shift rotation, Monday to Friday, from 8 AM to midnight, with 40 hours a week and two days off.

What We Offer:

• Competitive Compensation: Attractive salary package complemented by performance-based bonuses.
• Dynamic Team Environment: Become part of a supportive and friendly international team that values collaboration and innovation.
• Relocation Support: Assistance with relocation, including housing support and visa arrangements, to help you settle in smoothly.
• Career Development: Opportunities for continuous professional growth and career advancement within a leading Forex company.
• Social Activities: Participate in regular team-building events, social activities, and company outings to foster camaraderie and engagement.
• Health Benefits: Comprehensive private medical insurance and a company discount card for added perks.
• And More: Enjoy a vibrant multicultural working environment with additional benefits!

Join us in shaping the future of Forex trading as our next FX Dealer! #FXDealer #ForexCareers #Limassol

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In collaboration, we are thrilled to partner with a leading Outsourcing/BPO company to recruit a dedicated Yoruba-speaking Content Reviewer for their Lisbon office.

Position: Content Reviewer
Location: Lisbon, Portugal
Employment Type: Full-time

Role Overview
As a Content Reviewer, you’ll play a key role in analyzing digital content to provide actionable insights and maintain the integrity of online communities. Working within a dynamic team, you will assess and interpret data trends, identifying potential risks and patterns of misuse. This role requires a deep understanding of global events and their potential impact, so a background in political science, international relations, journalism, or social research is beneficial. With a focus on critical and contextual thinking, you’ll collaborate with leadership to ensure that information is accurately captured and relevant challenges are addressed proactively.

Key Responsibilities

• Analyze digital content, providing thorough insights and identifying emerging trends.
• Monitor global developments for potential effects on clients’ users and platforms.
• Document research processes and collaborate with leadership to address evolving business needs.
• Predict and strategize around patterns and instances of content misuse.

Requirements

• Native-level fluency in Yoruba and proficiency in English (B2).
• Experience or education in relevant fields such as political science or social research.
• Critical thinking, research, and analytical skills, with adaptability to changing demands.
• Eligibility to work in Portugal.

Benefits

• Relocation assistance and temporary accommodation support.
• Renewable contract and private health insurance.
• Opportunity to work in a creative, supportive team environment with guidance for career growth.

Join a motivated team dedicated to creating safer digital spaces and shaping global conversations

In collaboration with a leading telecommunications company, we are excited to offer an opportunity for a German-speaking Site Acquisition Specialist to join our dynamic team in either Hanover or Düsseldorf. This role offers a unique chance to play a key part in the expansion of telecom networks by securing prime locations for antenna installations across Germany.

Location: Hanover or Düsseldorf, Germany
Employment type: Full-time

Key Responsibilities:

• Location Scouting: Identify and secure potential sites for telecom antennas, working closely with landlords to negotiate lease agreements.
• Fieldwork: Conduct on-site visits to capture geospatial data, take visual reports, and evaluate locations for antenna installations.
• Lease Negotiations: Drive negotiations with landlords, successfully reaching agreements while balancing company needs and property owner interests.
• Data Management: Maintain accurate records and up-to-date information using specialized software to track location details and agreements.
• Collaborative Environment: Work alongside an innovative, international team while thriving in a fast-paced industry.

Requirements:

• Language Proficiency: Native-level German (C1) and fluency in English.
• Flexibility: Willingness to travel across Germany for site visits and meetings with landlords.
• Negotiation Expertise: Proven experience in negotiations or sales with exceptional communication and persuasion skills.
• Tech Savvy: Competent with Microsoft Office and capable of using custom software for data entry and management.
• Team Player: Ability to work both independently and collaboratively within a team environment.

Benefits:

• Competitive Salary & Commissions: Base salary with attractive commissions based on performance.
• Professional Development: Industry-leading training and tools to maximize your potential, along with international networking opportunities.
• Increased Holiday Entitlement: Enjoy growing holiday benefits with years of service.
• Fun & Engaging Work Culture: Weekly competitions, prizes, and fantastic company events to foster a positive, energetic atmosphere.
• Erasmus Program: International exchange opportunities to expand your expertise and grow within the global industry.

If you're an ambitious individual with a passion for negotiation, telecommunications, and on-site acquisition, this role is your chance to take your career to the next level!

In collaboration with a leading Outsourcing/BPO company, we are seeking to onboard a Dutch-speaking Customer Support Representative to join their vibrant team in Barcelona. If you’re passionate about helping others and thrive in a fast-paced environment, this opportunity is ideal for you to grow and succeed in a dynamic customer support role.

Location: Barcelona, Spain
Employment type: Full-time
Work model: On-site

Key Responsibilities:

As a Customer Support Representative, your main goal will be to provide exceptional service to customers. Your responsibilities will include:

• Customer Inquiries: Efficiently handle incoming customer queries via phone, email, chat, or automated alerts, ensuring that user needs are met quickly.
• Call Management: Accurately record call details in the system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
• Product Knowledge: Stay updated on services and products, particularly those tailored to specific customer applications, to provide effective support.
• Escalation Handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.
• Process Adherence: Follow all project processes, procedures, and ensure compliance with contractual SLAs.
• Team Collaboration: Support other team members in their absence and collaborate on projects when required.
• Administrative Tasks: Manage records related to holidays, sick leave, and overtime, and contribute to regular team meetings.
• Customer Satisfaction: Take ownership of calls, progressing them to resolution or escalating them when necessary, while maintaining high-quality service standards.

Requirements:

• Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
• Experience: At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
• Technical Skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
• Customer Focus: Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.
• Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.

What We Offer:

• Competitive Salary: Excellent remuneration package based on experience, skills, and performance, with an increased salary after 7 months.
• Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
• Paid Leave: 23 working days of paid annual leave.
• Positive Team Environment: Be part of a dynamic, creative team with a positive and friendly atmosphere.
• Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.

If you’re ready to take the next step in your career and join a team that values creativity, collaboration, and customer satisfaction, apply now to be part of our Barcelona-based team!