Ofertas de empleo de prim s a

• Liderar la búsqueda y validación de proveedores, y la gestión de compras |Importante grupo industrial alimentario con sede en Burgos

Importante grupo industrial alimentario con sede en Burgos

Reportando a la persona Responsable de Compras, la persona seleccionada formará parte del departamento corporativo de Compras (+300M€ de volumen), y trabajará específicamente el análisis, selección, negociación y gestión de proveedores, así como la optimización de procesos de compra y aprovisionamiento, asegurando la disponibilidad y calidad de producto (tanto materias primas, como envases, material auxiliar y servicios). Las principales funciones del puesto serán:

1. Identificación y selección de proveedores: Buscar, evaluar y negociar con proveedores (nacionales principalmente) mediante visitas, reuniones y análisis de ofertas, garantizando que cumplen con los estándares de calidad y costo requeridos.
2. Análisis de datos de compras: mediante el uso de herraminetas de gestión como PowerBI y el propio ERP, analizar la trazabilidad de las compras, con especial foco en todas las fases del proceso de compras, con el fin de optimizar el abastecimiento de materias primas y detectar desviaciones de stock.
3. Gestión y seguimiento de contratos: con claro enfoque a la mejora, y contando con apoyo de la Dirección del departamento, analizar y revisar contratos con proveedores (materia prima, material auxiliar, y contratos de servicio), realizando seguimiento de los vencimientos y evaluando la renovación o búsqueda de nuevas opciones.
4. Evaluación de proveedores y negociación de mejoras: Analizar el desempeño de los proveedores y negociar mejoras en la calidad del servicio.
5. Gestión de incidencias: Realizar el seguimiento y resolución de incidencias internas y externas para mantener la continuidad de suministro.
6. Atención a clientes internos y externos: Responder a las necesidades de otros departamentos y clientes, coordinando compras de acuerdo a los requerimientos de la empresa.
7. Compra de material auxiliar: Realizar la compra de materiales auxiliares (packaging, etc) y supervisar su registro, seguimiento y control, asegurando el suministro continuo para la producción.
8. Colaboración interdepartamental: Participar en reuniones de planificación con otros departamentos para anticipar y cubrir necesidades de compras estratégicas.
9. Cumplimiento de sistemas de gestión: Aplicar y asegurar el cumplimiento de los sistemas de gestión de Calidad, PRL y otros, dentro del ámbito de compras.
10. Elaboración de informes y análisis: Analizar datos de compras y generar reportes que respalden la toma de decisiones estratégicas.
11. Transmisión de los valores de la empresa: Actuar en línea con los valores de la compañía, promoviendo una cultura de integridad y eficiencia en cada acción.

Oportunidades de carrera y desarrollo profesional.

• N/C|N/C

Notre client est une PME européenne spécialisée dans les emballages primaires alimentaires et dotée d'un vrai savoir-faire sur un marché de niche.

Rattaché au Directeur France, vous êtes en charge de développer le portefeuille de clients confiés sur la France.

A ce titre, vos missions sont les suivantes :

• Gérer et développer le portefeuille de clients composé d'industriels agroalimentaires ;
• Prospecter et fidéliser de nouveaux marchés dans une démarche de partenariat solide et durable ;
• Anticiper les évolutions de consommation du marchés, comprendre les habitudes ancrées en terme culinaire/cuisson sous-vide ;
• Gérer des cycles de ventes allant de 3 à 24 mois ;
• Travailler en transverse avec les équipes techniques, marketing et l'usine ;
• Assurer la croissance du chiffre d'affaires du portefeuille et mettre en place les actions nécessaires afin d'atteindre les objectifs ;
• Représenter l'image de la société et participer aux évènements extérieurs ;
• Assurer une veille concurrentielle sur les différents marchés et être force de proposition en terme d'amélioration de produits et de gammes.

N/C

• Perfil técnico de laboratorio, con dotes analíticos y de organización|Analista de Laboratorio en consolidada empresa industrial multifábrica

Consolidada empresa industrial del sector metal con fábrica en Gran Bilbao y perteneciente a multinacional líder global.

Reportando a la Responsable de Laboratorio, la persona seleccionada se encargará de ejecutar los análisis químicos e instrumentales que se requieran en las diferentes áreas o campos de acción del Laboratorio, de acuerdo con los procedimientos establecidos por la compañía.

Para ello, sus funciones principales serán:

• Preparación de las muestras para análisis, estando en contacto directo con los operarios de producción y utilizando equipos de laboratorio como: estufas de secado, cuarteadores, molino vibratorio, tronzadora, pulidora y horno de inducción para la obtención de probetas.
• Determinación de la composición química y el rendimiento de los metales mediante el uso de un espectrómetro.
• Análisis de muestras de diversos materiales y formatos (viruta, granalla, escorias) con un espectrómetro portátil de Rayos X.
• Realización de informes con los resultados analíticos obtenidos.
• Control de incidencias en la composición de materias primas en la recepción de camiones.
• Limpieza y mantenimiento del equipamiento del laboratorio.
• Manejo y custodia de muestras.
• Cumplimiento de medidas de seguridad, salud y medio ambiente.

Oportunidades de carrera y desarrollo profesional.

• Reconocida empresa del sector de las materias primas (pastelería/panadería)|Futuro Director/a General de la compañía (3 años vista)

Reconocida empresa del sector de materias primas para el canal pastelería/panadería/horeca con un amplio catalogo, ubicada en el Baix Llobregat.

Dirección del equipo Comercial:

• Asignación de carteras
• Fijación y seguimiento periódico de los objetivos comerciales (trimestrales) y del Plan de retribución variable
• Acompañamiento y mentoría de los comerciales. Evaluación de sus competencias y de su encaje con los objetivos generales
• Establecimiento de protocolos de trabajo y de seguimiento comercial así como de utilización de las herramientas comerciales
• Consolidación de un equipo comercial de altas prestaciones (altas y bajas de comerciales)
• Diseño de procesos comerciales eficientes: incorporación de televenta, digitalización de registro de órdenes, etc.

Relación con los principales proveedores:

• Establecimiento de objetivos
• Establecimiento de las campañas de promoción de productos y de uso de los recursos de marketing de los proveedores
• Seguimiento periódico de actividades y de cumplimiento de objetivos
• Gestión de las cuentas A:
• Con o sin el apoyo de algún comercial, mantener las relaciones con las principales cuentas
• Aseguramiento de la calidad del servicio
• Preparación y supervisión de todas las ofertas / propuestas de colaboración: Pricing, condiciones de entrega, formas de pago, etc.
• Planes de recuperación o sustitución de productos en ventas perdidas con la competencia
• Planes de incorporación de nuevos productos

Estrategia Comercial

• Visita a ferias y actos promocionales de proveedores
• Estrategia comercial de crecimiento, territorial, de diversificación de productos, de venta cruzada, etc.
• Planificación y ejecución de campañas comerciales estacionales
• Venta on-line / marketing digital

Organigrama:

• Reporte a Dirección General
• Miembro del comité de dirección de la empresa

Posibilidades de desarrollo a corto plazo asumiendo la dirección general de la compañía.

Condiciones económicas: 65.000-75.000€ + Salario Variable + coche.

Join Our Team as a Freelance Recruiter at WibitCS!

At WibitCS, we’re on an exciting mission to connect exceptional talent with the right opportunities, and we’re looking for a Freelance Recruiter based in Latvia to help us achieve just that. If you’re a true recruitment “hunter” who thrives on sourcing and placing candidates, we want to hear from you!

Position: Freelance Recruiter

Location: Remote Global

Employment: Freelance

Compensation: Commission per successful placement

What You’ll Do:

As a Freelance Recruiter with WibitCS, you’ll have the creative freedom to explore every recruitment avenue available! From job boards and social media to networking events, your mission is to uncover exceptional candidates who fit our clients’ needs perfectly. Your responsibilities will include:

• Sourcing Talent: Dive into various channels to identify and attract top-tier candidates.
• Assessing Candidates: Evaluate skills through interviews and assessments to determine the best fit for each role.
• Collaboration: Work closely with our Managing Director to ensure a smooth recruitment process from initial outreach through to final interviews.
• Candidate Experience: Create a positive and engaging experience for candidates throughout the recruitment journey.

What You Bring:

• Fluent English Proficiency: Your command of the English language is essential for effective communication.
• Recruitment Expertise: Proven international recruiting experience, especially in sourcing volume and language-specific roles.
• Organizational Skills: Excellent communication, organization, and time-management abilities to juggle multiple projects effectively.
• Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and recruitment software is a plus but not required.

What’s In It For You?

• Competitive Commission Structure: Enjoy a timely commission-based compensation model that rewards your hard work.
• Flexibility: Work remotely from anywhere on your own schedule, allowing you to balance work and life as you see fit.
• Diverse Opportunities: Recruit across a variety of industries, focusing primarily on white-collar clients, giving you a chance to expand your expertise.
• Supportive Team Environment: Collaborate with a friendly and supportive team at WibitCS, ensuring a smooth and enjoyable working experience.

If you’re passionate about making perfect connections and ready to take your recruiting career to the next level, WibitCS has a place for you! Apply today and let’s make great things happen together!

In collaboration we are working with a leading financial services company who are looking to recruit a Portuguese-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Portuguese both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a Arabic-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Arabic both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a German-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in German both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In collaboration we are working with a leading financial services company who are looking to recruit a French-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in French both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets, Forex trading, and related products
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data, identify trends, and make informed decisions based on market insights
• Strong problem-solving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems, trading platforms, and other relevant software
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular team-building events, social activities, and company outings
• Private medical insurance
• Company's discount card
• And many others!

In Collaboration, we are excited to support a top Outsourcing/BPO company in recruiting a Spanish-speaking Sales Representative for their Barcelona office. If you’re a proactive communicator, driven by success, and eager to work in the vibrant city of Barcelona, this role could be your perfect fit!

Position: Sales Representative
Location: Barcelona, Spain
Employment Type: Full-time
Compensation: Base salary

What You’ll Do:

• Promote Partner Programs: Clearly articulate the value of our Partner Program, engaging new resellers and guiding them through the registration process.
• Client Support: Respond promptly to reseller calls and emails, ensuring timely, accurate information and seamless routing for complex inquiries.
• Product Guidance: Provide general information on a range of products for inbound and outbound calls and emails, serving as a knowledgeable resource.
• Spot Opportunities: Proactively identify high-value business opportunities and communicate them to the team.
• Campaign Engagement: Serve as the primary contact for partners, supporting telemarketing activities and product-focused marketing campaigns.
• Execute Callouts: Manage outreach campaigns with resellers, following a pre-established list to optimize results.

What You Bring:

• Language Skills: Fluent Spanish (C2 level) and proficiency in English (B2/C1).
• Sales Experience: Background in B2B sales with strong communication abilities.
• Energetic & Motivated: A self-starter with a dynamic, enthusiastic approach to work.
• Organizational Skills: Highly organized, detail-oriented, and comfortable managing tasks independently.
• Goal-Oriented: Strong drive to achieve success and exceed targets.
• Adaptability: Ability to adjust priorities effectively in a fast-paced environment.

Why Join Us:

• Competitive Pay: Remuneration package based on your experience and performance.
• Prime Location: Work in the heart of Barcelona, close to culture, beaches, and endless opportunities.
• Training & Development: Comprehensive training on the company and project, with career growth opportunities and specialized courses.
• Supportive Environment: Be part of a team that provides guidance, tools, and mentorship to help you succeed.

Step into a role where you can drive impactful sales, connect with businesses, and enjoy the energy of Barcelona! #SalesRepresentative #SpanishSpeaking #Barcelona

In Collaboration, we are excited to partner with a renowned multinational technology BPO company in hiring a German-speaking Technical Support Advisor in Barcelona. If you’re passionate about IT, enjoy problem-solving, and are motivated to help users succeed, this role in sunny Barcelona might be the perfect next step in your career!

Position: Technical Support Advisor
Location: Barcelona, Spain (On-site)
Employment Type: Full-time

What You’ll Do:

• Deliver 1st-Level IT Support: Provide exceptional support to client employees via phone, email, chat, or self-service portal, ensuring their systems run smoothly.
• Resolve Technical Issues: Troubleshoot user systems and peripherals, diagnosing problems with both software and hardware via phone and remote access.
• Monitor & Manage Requests: Use the client’s ITSM system to categorize, prioritize, and track IT issues and requests, ensuring efficient resolution.
• Knowledge Utilization: Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate.
• Collaborate for Success: Work closely with the client’s 2nd-level support teams and external service providers to ensure issues are escalated and resolved as needed.

What You Bring:

• Language Skills: Proficient to bilingual level of German, with advanced English skills.
• IT Support Experience: Previous 1st or 2nd level IT support experience, ideally within a large corporate environment.
• Technical Knowledge: Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software.
• Analytical Skills: Ability to approach complex issues logically and analytically.
• ITSM Experience: Hands-on experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus.
• Customer Orientation: Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively.
• Global Team Player: High motivation to work and develop within a collaborative, global team environment.

What’s in It for You:

• Competitive Salary: Based on your skills, experience, and performance.
• Comprehensive Training: Paid training to get you fully prepared for the role and familiar with the company.
• Career Growth: Access to career development programs, specialized courses, and language classes.
• Vibrant Workplace: Join a dynamic and creative team in a positive, friendly atmosphere.
• Supportive Environment: Tools, resources, and mentorship to reach your full potential.
• Flexible Schedule: Work Monday to Sunday, 09:00 - 18:00 (39 hours per week).
• Prime Location: Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities.

Ready to advance your career in a supportive, innovative environment while enjoying all that Barcelona has to offer? Apply now to join a team that values your skills and growth! #TechnicalSupportAdvisor #GermanSpeaking #Barcelona

In collaboration, we are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Flemish-speaking Customer Lifecycle Manager for their Málaga office. If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you!

Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment Type: Full-time
Compensation: Competitive base salary + potential bonuses

What You’ll Do:

Build First Impressions: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.

Lead the Sales Journey: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.

Connect & Qualify: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.

Maximize Cloud Solutions: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.

Showcase Value: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.

Exceed Targets: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.

Customer Engagement: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.

Voice of the Customer: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

What You Bring:

• Fluency in Flemish and English (C2 level).
• Sales Experience: 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
• Communication Skills: Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
• Tech Proficiency: Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
• Self-Motivated: A proactive approach with a performance-driven mindset and a passion for cloud technology.
• Certification: Microsoft Fundamentals certification is a bonus.

Why Join Us:

• Competitive Pay: Attractive salary package tailored to experience and performance.
• Work-Life Balance: Monday to Friday schedule, 39 hours per week.
• Prime Office Location: Málaga, with a multicultural, supportive team.
• Growth Opportunities: Access to paid training, career development programs, and an international mobility pathway.
• Creative Environment: Be part of a dynamic team that celebrates collaboration and professional growth.

Step into a role where you can inspire, connect, and make a real impact in sunny Málaga! #CustomerLifecycleManager #FlemishSpeaking #Malaga

In collaboration, we are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Dutch-speaking Customer Lifecycle Manager for their Málaga office. If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you!

Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment Type: Full-time
Compensation: Competitive base salary + potential bonuses

What You’ll Do:

Build First Impressions: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.

Lead the Sales Journey: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.

Connect & Qualify: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.

Maximize Cloud Solutions: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.

Showcase Value: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.

Exceed Targets: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.

Customer Engagement: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.

Voice of the Customer: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

What You Bring:

• Fluency in Dutch and English (C2 level).
• Sales Experience: 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
• Communication Skills: Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
• Tech Proficiency: Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
• Self-Motivated: A proactive approach with a performance-driven mindset and a passion for cloud technology.
• Certification: Microsoft Fundamentals certification is a bonus.

Why Join Us:

• Competitive Pay: Attractive salary package tailored to experience and performance.
• Work-Life Balance: Monday to Friday schedule, 39 hours per week.
• Prime Office Location: Málaga, with a multicultural, supportive team.
• Growth Opportunities: Access to paid training, career development programs, and an international mobility pathway.
• Creative Environment: Be part of a dynamic team that celebrates collaboration and professional growth.

Step into a role where you can inspire, connect, and make a real impact in sunny Málaga! #CustomerLifecycleManager #DutchSpeaking #Malaga

In collaboration, we are thrilled to partner with a leading multinational technology company to recruit a Dutch-speaking Customer Support Agent for their Lisbon team.

Position: Customer Support Agent
Location: Lisbon, Portugal
Employment Type: Full-time

Role Overview
As a Customer Support Agent, you will be the voice of premium customer care, assisting clients who hold a premium membership with a top streaming platform. Your primary role will be to handle customer inquiries through multiple channels, such as phone, email, and chat, ensuring each interaction is seamless and enjoyable. By identifying customer needs, providing quick and efficient solutions, and re-assigning complex cases as needed, you’ll be essential in creating a superior support experience. You'll document interactions and categorize issues, collaborating with engineering teams to resolve any technical bugs.

Key Responsibilities

• Engage with customers across communication channels, ensuring swift and effective support.
• Troubleshoot technical issues and provide clear, accessible solutions.
• Collaborate with team members and other departments for seamless problem resolution.
• Document actions, identify recurring issues, and categorize bugs for engineering review.

Requirements

• Native/fluent Dutch with strong English proficiency (B2+).
• Excellent communication skills, capable of translating technical information for any audience.
• Adaptive, resourceful personality with the ability to thrive under pressure.
• Previous contact center experience is not required—comprehensive training provided.

Benefits

• Competitive salary and performance-based bonus.
• Meal and transportation allowance.
• Private health insurance and relocation assistance.
• Supportive team environment with rotational shifts (Mon-Sat, 7 AM–7 PM).

Join a dynamic, innovative team and enjoy the opportunity to make every customer experience memorable!