Ofertas de empleo de we resolve

In collaboration, we are working with a BPO company looking to recruit a German-speaking Service Desk Agent to join their offices in Timi?oara, Romania.

Position: Service Desk Agent

Location: Timi?oara, Romania
Work Model: Hybrid (following successful completion of a 3-month training period)
Employment Type: Full-time

Duties and Responsibilities

• Monitor and resolve system and application issues in a timely manner.
• Provide support through phone, email, and chat during rotating shifts.
• Perform basic troubleshooting and fault isolation to identify issues.
• Follow established procedures for routine system maintenance and updates.
• Assist with resolving user inquiries and help desk-related concerns.
• Collaborate with higher-level support teams for issue escalations and resolutions.
• Track and analyze help desk performance metrics.
• Troubleshoot and resolve basic operating system and network-related issues.
• Configure and manage applications and handle network-related concerns.

Requirements

• Fluent in German (B2 or above) and English (B2), both written and spoken.
• Ability to understand and meet customer needs while aligning with business objectives.
• Strong problem-analysis skills and ability to break down and organize complex situations.
• Proficiency in MS Office Suite and basic understanding of network concepts.
• High attention to detail and accuracy.
• Strong problem-solving and critical thinking abilities.
• Ability to address diverse stakeholder needs and negotiate effective solutions.
• Collaborative and team-oriented approach to achieving goals.
• Technical background preferred, particularly in telecommunications.
• 0-2 years of experience in customer support or service roles.
• Familiarity with network management tools (e.g., NMS, OSS) is a plus.
• Comfortable working in fast-paced, customer-facing environments.
• Quick to learn new technologies and adapt to evolving tools and systems.

Offer

• Working schedule: Hybrid, Monday to Friday, 9 AM - 5:30 PM
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Warm team environment and fun team events
• Meal allowance and transportation reimbursement
• Vacation bonus and fitness/wellness reimbursement
• Gift vouchers for Christmas and Easter
• Private health insurance

Join a thriving international team and advance your career in a dynamic and supportive work environment! Apply today!

#ServiceDesk #GermanJobs #TechSupport #BPOCareers #Timi?oaraJobs #HiringNow #ITSupport #CustomerCare

In collaboration, we are working with a leading tech company looking to recruit a Control Room Operator to join their team in Bogotá, Colombia.

Position: Control Room Operator

Location: Bogotá, Colombia
Employment Type: Full-time
Work Model: On-site
Remuneration: Base salary

Duties and Responsibilities

• Oversee and verify all studio activities to ensure alignment with organizational standards for smooth operations.
• Ensure the studio environment and equipment are fully operational and meet required standards.
• Quickly address and resolve table calls to minimize disruptions to gameplay.
• Uphold and enforce company game standards during all live sessions to ensure consistency and quality.
• Record and report operational incidents or discrepancies with accurate and thorough documentation.
• Assist CRO Specialists, Shift Managers, and team leaders with operational tasks to improve efficiency.
• Stay updated on all procedures, rules, promotions, and game strategies to ensure compliance with company guidelines.

Requirements

• Native or fluent in English (C1 level), with strong written and spoken communication skills.
• Minimum 1 year of experience in the live/online casino industry.
• Solid understanding of games and operational procedures.
• Proficient in PC usage and Microsoft Office applications.
• Previous experience in a supervisory or management position is a plus.
• Knowledge of live casino technology or control room systems is an advantage.

Benefits

• Competitive salary
• Private health insurance from day one
• International work environment
• Opportunities for career development
• And many more!

Join a fast-paced, exciting industry and take your career to the next level. Apply today!

#ControlRoomOperator #LiveCasino #GamingIndustry #TechJobs #HiringNow #CareerGrowth #BogotaJobs

Chinesse chemical company leader provider of advanced materials and specialty chemicals, located in Cornellà is looking for a Technical Service Engineer.

As a Technical Service Engineer, you will be an integral part of our international business and technical team. This role involves contributing to the success of our ambitious overseas business development. The Technical Service Engineer will report to the Overseas Technical Service Manager, and work closely with experienced researchers and sales managers to ensure the efficient and fast business growth.

Responsibilities:

• Provide professional and timely technical services to polyurethane downstream customers.
• Provide fast and effective technical services to customers when product runs line test.
• Identify problems quickly and efficiently during problem-solving, help customers to resolve the issue, and handle customer complaints.
• Collaborate with sales and technical teams to develop new customer, conduct factory trial, and collaborate to fulfil sales target.
• Collect market information of new customer needs, industry development trends, and monitor the performance of our and competitor's products.
• Provide market and product information to support R&D and sales teams in product improvement, business development, and customer management.

We offer:

• Fulltime permanent contract
• Flexible schedule
• Gross per year: 35k-40k
• Overseas training

• Empresa líder en el sector a nivel nacional
• Proyecto estable con proyección

Empresa local malagueña en crecimiento constante en el sector de la distribución de suministros.

• Gestión de recursos humanos y legislación laboral.
• Diseño de la estrategia del departamento, acorde con la estrategia de la empresa.
• Reclutar, seleccionar y evaluar candidatos.
• Uso de las distintas plataformas de selección.
• Diseñar e implementar programas de formación y desarrollo.
• Coordinación de la prevención de riesgos laborales.
• Gestionar el desempeño y resolver conflictos laborales.
• Administración de RRHH; contratos, condiciones salariales e incentivos y resto de documentación inherente al departamento.
• Diseño del plan de marketing y el resto de las estrategias del departamento.
• Analizar y evaluar datos para medir la efectividad de las campañas de marketing y tomar decisiones informadas.
• Aportar ideas para desarrollar campañas de marketing efectivas y atractivas, en las diferentes divisiones de la empresa.
• Crear contenido atractivo y relevante en las diferentes RRSS de la empresa y sus páginas Web.

• Oportunidades de carrera y desarrollo profesional.
• Incorporación en empresa consolidada en su sector y en crecimiento.
• Contrato indefinido.
• Jornada de 8:00h a 18:00h.
• Salario bruto anual según experiencia aportada (35.000-40.000€).

• 5 - 8 years of previous experiencie in a similar role
• Proven experience interacting with senior executives, CEOs and CFOs

Multinational company based in Madrid.

• Lead and ensure the accuracy and timeliness of data and reports for planning and forecasting processes at the Group level.
• 
  
  Act as the primary liaison with country CFOs and CEOs to align on business plans and forecasts, driving consistency across the organization.
• 
  
  Conduct in-depth analysis of country submissions, providing actionable feedback and insights to senior management.
• 
  
  Monitor key performance indicators (KPIs) and actively contribute to strategic decision-making processes.
• 
  
  Proactively identify and mitigate risks while uncovering growth opportunities.
• 
  
  Develop, analyze, and update financial scenarios to support decision-making and strategic planning.
• 
  
  Review monthly country management accounts, focusing on variance analysis, and engage with countries to resolve any discrepancies.
• 
  
  Consolidate and analyze monthly variance reports, providing clear and concise insights for senior leadership.
• 
  
  Prepare and distribute reporting templates as needed, ensuring they meet the requirements of all stakeholders.
• 
  
  Draft insightful commentary and prepare comprehensive materials for inclusion in monthly, quarterly, and ad-hoc.
• 
  
  Consolidated results packages, as well as for external information requests.
• 
  
  Provide support to the Group FP&A team in analyzing Excel models and collaborate closely with the Accounting team to ensure accurate reporting.
• 
  
  Partner with functional leaders across the Group on key projects, serving as a strategic finance partner.
• 
  
  Participate in ERP-related projects, ensuring that functional design meets business requirements and enhances financial reporting capabilities.

• Competitive Salary between 50.000€ - 55.000€ + Bonus.
• Homework: 1-2 per week.
• The final offer will depend on the real experience demonstrated through the process.
• Opportunities for professional growth and development

• International pharmaceutical company with a new plant in the area of Barcelona.
• Career opportunities and development.

Pharmaceutical company with a new production plant in the province of Barcelona and currently undergoing international expansion is looking to hire a Process & Project Engineer for its production plant in the area of the Vallés Occidental.

The Process and Project Engineer will assume the following responsibilities:

• Provide technical expertise and support for aseptic filling operations, including process troubleshooting, optimization, and improvement initiatives.
• Provide technical support and expertise for aseptic filling operations, including vial and prefilled syringes filling, isolators, lyophilization, capping and packaging.
• Perform data gathering, root cause analysis, and performance trending to develop appropriate process control changes for complex issues.
• Prioritize and implement process change requirements based on the critical project needs.
• Lead change management system for process changes or new processes and equipment.
• Collaborate with cross-functional teams, including manufacturing, quality, and validation, to develop and implement process improvements, ensuring optimized and efficient manufacturing operations, as well as compliance with regulatory requirements and industry best practices.
• Perform product complaint assessments and or investigations, and other related post-market surveillance activities.
• Identify and resolve technical issues related to equipment, processes, and quality deviations.
• Conduct process investigations and root cause analyses to identify and address deviations, non-conformances, and other process-related issues, implementing corrective and preventive actions as necessary.
• Develop and implement process control strategies to improve product quality, yield, and efficiency.
• Collaborate with cross-functional teams to develop and implement process improvements, ensuring optimized and efficient manufacturing operations.
• Utilize Lean Production System elements and methods to continuously improve Engineering tactical business processes and procedures.
• Participate in process validation activities, including protocol development, execution, and report writing.
• Support equipment qualification and commissioning activities for new manufacturing equipment or processes.
• Participate in technology transfer activities from development to commercial manufacturing, ensuring successful scale-up and process validation.
• Support regulatory inspections and audits by providing technical expertise and documentation.
• Foster an environment that encourages continuous learning. Maintain expertise as necessary to stay abreast of technical and industry advancements, and best practices related to aseptic processing.
• Provide technical training and guidance to manufacturing personnel on aseptic techniques, equipment operation, and process controls.

• Career and professional development opportunities.
• Permanentcontract.
• Be part of a rapidly growing and expanding company in the pharmaceutical sector.

• Junior Java Architect.
• Empresa de software GIS en Barcelona.

Empresa con producto propio de software GIS en Barcelona.

• Desarrollar y diseñar arquitecturas para aplicaciones Java y aplicaciones web.
• Participar en el ciclo completo de desarrollo de software, desde el análisis de requisitos hasta su implementación y mantenimiento.
• Colaborar con otros miembros del equipo para aportar ideas innovadoras y resolver problemas técnicos.
• Contribuir a la automatización de las tareas de desarrollo ya la integración continua.
• Mantenerse actualizado con las tendencias de desarrollo de Java y aplicaciones Web, así como con las prácticas de DevOps.
• Soporte a definición y automatización de pruebas.

• Proyecto estable con contrato indefinido en una compañía con + de 25 años de trayectoria.
• Excelente ambiente laboral: dinámico, familiar.
• Oportunidades de crecimiento y formación: Apoyo en cursos y certificaciones.
• Flexibilidad horaria.
• Posibilidad de teletrabajo (40 - 60% del tiempo).
• Ubicación oficinas: zona poblenou.

Nuestro cliente es experto en ayudarte a TI, aportando cercanía, eficacia y flexibilidad en la creación de proyectos de inmersión tecnológica y transformación digital.

Descripción del Puesto
Nuestro cliente Busca un/a desarrollador/a .NET con al menos 5 años de experiencia para diseñar, desarrollar y mantener aplicaciones empresariales de alto impacto. Trabajarás en proyectos clave, implementando soluciones robustas con tecnologías de última generación en un entorno ágil y colaborativo. No se requiere liderar equipos, pero sí un alto nivel técnico y capacidad para trabajar de manera autónoma.

Responsabilidades
• Diseñar y desarrollar soluciones escalables utilizando .NET Framework/Core
• Implementar y optimizar APIs, servicios web y aplicaciones empresariales
• Resolver problemas complejos, garantizar la calidad del código y realizar pruebas unitarias
• Colaborar estrechamente con otros desarrolladores y equipos multidisciplinarios
• Documentar el código y mantener estándares de desarrollo

• Professional opportunity with a leading global client in its sector.
• A committed SAP SD consultant looking for professional stability with a client.

The main mission consists of following up and resolving SAP support cases (the e-commerce platform integrated with SAP) via the Client support portal.

Integration: Developing and configuring interfaces and integration solutions using ABAP technologies such as RFC (Remote Function Call), BAPI (Business Application Programming Interface), IDoc (Intermediate Document), and Web Services. Integrating SAP systems with external systems and third-party applications.

Data Migration: Developing and executing data migration programs and scripts to transfer data between SAP and non-SAP systems or between different SAP systems. Ensuring data accuracy, integrity, and consistency throughout the migration process.

Technical Support and Troubleshooting: Providing technical support and troubleshooting assistance to resolve issues related to ABAP development, system integrations, and data conversions. Analyzing and debugging ABAP programs to identify and resolve errors and issues.

Documentation and Knowledge Sharing: Documenting technical designs, specifications, and development activities. Sharing knowledge and best practices with team members and stakeholders through presentations, training sessions, and documentation.

Continuous Learning and Development: Staying updated on the latest SAP technologies, tools, and development methodologies. Participating in training programs, workshops, and conferences to enhance skills and knowledge in ABAP development and related areas.

Our client is responsible for cultivating an inclusive global workplace that fully embraces diversity and equal opportunities for all.

• Oportunidad de desarrollo profesional
• Empresa del sector Fintech

Potente Fintech de ámbito nacional con sede en Valencia centro.

• Desarrollar y mantener aplicaciones web utilizando la pila de tecnología MERN.
• Trabajar en estrecha colaboración con el equipo de tecnología para identificar y resolver problemas.
• Realizar pruebas de software para asegurar la funcionalidad y la eficiencia.
• Participar activamente en las reuniones de equipo para mejorar los procesos de desarrollo.
• Proporcionar asistencia técnica y apoyo a los usuarios finales cuando sea necesario.
• Colaborar en el desarrollo de especificaciones técnicas y documentación de software.
• Estar al día de las últimas tecnologías y tendencias en el desarrollo de software.

• Salario hasta 32.000€ BA.
• Oficinas en el centro de Valencia.
• Remoto híbrido (3/2 días).

We are partnering with a leading Outsourcing/BPO consultancy to onboard a Customer Support Agent in Riga, Latvia. If you are a German speaker with a passion for customer service, this is the perfect opportunity for you!

Location: Riga, Latvia
Work Model: On-site
Shifts: 10 AM - 6 PM, Monday to Friday

What You'll Do:

Customer Interaction – Handle incoming message requests from customers of a payment platform via chat and email, providing effective resolutions.
Case Documentation – Record case resolutions in the contact center tool based on client communication.
? Case Management – Ensure that cases are resolved within the case life cycle.
Escalation Handling – Escalate priority issues per client specifications to the lead if necessary.
Team Collaboration – Work independently and as part of a team to achieve targets.
Customer Experience – Provide exemplary customer service and meet quality standards on all handled contacts.
Work Schedule – Follow the work schedule, be ready to start on time, and ensure that targets for response time, handle time, and resolution rate are met.
Ad-hoc Tasks – Consider any additional tasks that contribute to better service or improvement of KPIs.
Training Participation – Attend required training to enhance performance and knowledge.

What You Bring:

Language Proficiency – Proficient in German (C1) and fluent in English (B1+), both verbal and written.
Previous Experience – Experience in an outsourced customer service environment is a plus.
Relocation – Willingness to relocate to Riga or already residing there.
Eligibility – EU citizenship or valid work permit for Latvia.
Computer Literacy – Minimum typing speed of 50 wpm with 90% accuracy.
Personality Traits – Optimistic, friendly, positive, self-motivated, and a team player.
? Flexibility – Ability to work shift hours and adapt quickly to changing priorities.
Background Check – No criminal record and willingness to participate in the background check process.

What’s in It for You:

Paid Training – Comprehensive startup training and professional development sessions.
? Work Hours – Shifts from 10 AM - 6 PM, Monday to Friday.
Relocation Support – Assistance with relocation if needed.
Dynamic Environment – A diverse job with opportunities for personal and professional growth.
Team Building – Team-building activities to enhance collaboration and morale.

Are you ready to take the next step in your career and join an exciting customer support team in Riga? Apply today!

#CustomerSupport #GermanSpeakingJobs #BPOJobs #RigaJobs #CustomerExperience #RelocationSupport #ServiceDesk #TeamBuilding #JobOpportunities

Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail and FMCG is looking for a talented Financecial Controller with Italian to join a Retail company based in Madrid.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in London, Amsterdam, Barcelona, Madrid, Lisbon, Paris, Milan and Berlin.

Key Duties and Responsibilities:

• Provide comprehensive support across various accounting functions (billing, tax forms, reporting, etc.).
• Contribute to the development of internal controls and policies to ensure compliance with regulations and industry standards.
• Assist in the preparation of financial statements, adhering to official guidelines and requirements.
• Oversee journal entries, invoices, and account reconciliations for monthly or annual closings.
• Aid in the creation of budgets and forecasts.
• Participate in preparations for the annual audit process.
• Assist in generating reports for management and regulatory purposes.
• Conduct reviews of the company's accounting data to detect and resolve inaccuracies or discrepancies.
• Utilize accounting IT systems to streamline processes and maintain accurate records.
• Monitor and reconcile bank statements.
• Process tax payments and manage accounts payable.
• Handle invoice processing and communication with suppliers and partners as necessary.
• Supervise a team of local controllers for other South European countries.

Are you an experienced IT professional with expertise in system administration and networking? Join a leading B2B solutions provider and work in a dynamic, 24/7 gaming studio environment!

Location: Sofia, Bulgaria
Employment Type: Full-time
Remuneration: Base salary
Industry: B2B Gaming Solutions

Are you an experienced IT professional with expertise in system administration and networking? Join a leading B2B solutions provider and work in a dynamic, 24/7 gaming studio environment!

Key Responsibilities:

? Rapidly engage and resolve technical cases in a fast-paced, 24/7 team environment
? Monitor and maintain streaming equipment, encoders, and DM systems
? Troubleshoot & resolve hardware, software, network, and system issues
? Manage & update workstations, including user configurations and access rights
? Coordinate with ISP providers to resolve connectivity issues
? Ensure adherence to SLA standards by responding to incidents promptly
? Perform system backups and disaster recovery operations

Required Skills & Experience:

? 3+ years of relevant experience in system administration or IT support
? Fluent in Bulgarian & English (both written & spoken)
? Strong troubleshooting & problem-solving skills
? Hands-on experience with:

• Linux (Ubuntu) at a working level
• Windows Domain Infrastructure (AD, Hybrid AD, Policy Management, DNS, DHCP)
• Virtualization (VMware)
• Basic scripting in PowerShell/BASH
• Networking (LAN/WAN, VPNs, VLAN, WiFi) – experience with Cisco, Ubiquiti
• Server hardware & storage management
  ? Proactive, well-organized, and detail-oriented

Benefits & Perks:

Competitive net salary
24/7 rotating shift schedule
Comprehensive training on company standards
Work in a friendly, international environment
Career growth opportunities in a fast-moving company
Additional health insurance (medical, dental, vision, etc.)
Public transportation cards covered
MultiSport card paid by the employer
Office conveniently located near the subway

If you’re looking for an exciting role in a fast-paced, high-tech gaming environment, apply now!

#SystemAdministrator #ITJobs #BulgarianSpeaking #GamingIndustry #HiringNow

In collaboration with a leading Outsourcing/BPO consultancy, we are looking for a Czech-speaking Technical Customer Support Representative to join their dynamic team in Lisbon. You’ll have the opportunity to work with enterprise customers and partners, assisting them with complex technical issues while providing top-tier customer service. If you’re passionate about technology and enjoy problem-solving, this role is for you!

Location: Lisbon, Portugal
Employment Type: Full-time
Remuneration: Base salary

What You’ll Do:

As a Technical Customer Support Representative, you will be the go-to expert for troubleshooting and resolving technical issues. Your responsibilities will include:

• Customer Assistance: Respond to customer queries efficiently across various channels, ensuring their issues are addressed in a timely manner.
• Identify and Troubleshoot Issues: Gather relevant information to identify the problem and determine the level of support needed.
• Research and Investigate: Conduct in-depth research to resolve technical issues, collaborating with other teams when necessary.
• Escalation and Advocacy: Escalate unresolved issues to management while advocating for the customer, ensuring they are kept informed throughout the process.
• Collaborate with Engineering Teams: Work alongside engineering teams to address service issues, develop test cases, and assist in producing bug fixes.
• Meet Service Level Agreements (SLAs): Ensure that each case you handle meets the client’s SLAs, while delivering excellent customer satisfaction by managing expectations and following through on commitments.
• Document Your Work: Maintain detailed records of your technical work and research to ensure thorough documentation.
• Proactive Customer Care: Address potential customer satisfaction concerns before they escalate into larger problems.

What You Bring:

• Language Skills: Native or fluent in Czech (verbal and written), with strong English skills (B2 level or higher).
• Technical Expertise: Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online.
• Networking & Authentication Knowledge: Familiarity with Networking, Protocols, Authentication (e.g., Kerberos, NTLM) and PowerShell.
• Office 365 Tools Experience: Experience with Office 365 Directory Synchronization (DirSync) and Microsoft Azure Active Directory Connect (AD Connect).
• DNS Expertise: Proficiency in DNS record types, DNS management, and troubleshooting.
• Active Directory Skills: Experience working with Active Directory (FSMO roles, Domains and Trusts, Sites and Services).
• Problem-Solving: Ability to read network captures and conduct network analysis.
• Team Player: Ability to work both independently and as part of a supportive, team-oriented environment.
• Adaptability: A resourceful, calm personality capable of handling high-pressure situations.

Working Schedule: Monday to Friday, rotational shifts from 08:00 AM to 05:00 PM (40 hours per week).

What’s in It for You:

• Competitive Salary: An excellent remuneration package based on your experience, skills, and performance.
• Health Coverage: Private health insurance after contract signing.
• Relocation Support: Assistance with relocation, including subsidized company accommodation.
• Performance Bonuses: Discretionary bonuses based on KPIs and achievements.
• Team Atmosphere: Join a dynamic, multilingual, and multicultural team with a positive and creative atmosphere.
• Career Development: Access to guidance and tools to help you reach your full potential.

If you’re ready to take your technical support career to the next level and enjoy life in beautiful Lisbon, apply today!

In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga, Latvia.

Work Model: On-site

Location: Riga, Latvia
Employment Type: Full-time

Duties and Responsibilities

• Handle incoming message requests from customers of a payment platform over phone, chat, and email and provide resolution to end users.
• Record case resolutions in the contact center tool based on client communication.
• Ensure that cases are resolved within the case life cycle.
• Escalate priority issues per client specifications to the immediate lead if applicable.
• Work independently and within a team to meet objectives.
• Communicate well with internal and external contacts.
• Provide exemplary customer experience.
• Meet quality standards on all handled contacts.
• Follow the schedule of work days and hours, be ready to start working on time.
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs.
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
• Attend trainings and keep updated on processes and tools.

Requirements

• Proficient in Danish (C1) and fluent in English (B1+) language, both verbal and written.
• Previous experience in an outsourced customer service environment is nice to have.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team and focus on problem solving.
• Service-oriented profile with a focus on resolving issues efficiently.
• Ability to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
• No remarks in a background check (e.g., no criminal record) and willingness to participate in such a background check during the recruitment process.

Offer

• Paid startup training and professional development sessions.
• Shifts within the line operating hours 9 AM - 6 PM, Monday to Friday.
• Relocation support provided.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Team-building activities to foster collaboration and fun.

If you're looking to join a thriving team and kickstart your career in customer support, this is the opportunity for you! Apply today!

#CustomerSupport #DanishJobs #BPOCareers #RigaJobs #CustomerService #HiringNow #Relocation #TechSupport #TeamWork

We are partnering with a leading multinational technology BPO to recruit a German-speaking Customer Support Agent. The successful candidate will manage the social media aspect of a popular streaming service platform. This is an exciting opportunity to join a dynamic and creative team!

Location: Lisbon, Portugal
Work Model: On-site
Shifts: 5 days a week, covering operating hours from 9 AM to 6 PM, Monday to Sunday

What You'll Do:

Customer Communication – Interact with customers through various channels (telephone, email, and chat).
Customer Satisfaction – Provide professional support and ensure customer satisfaction.
? Problem Solving – Handle customer complaints, provide appropriate solutions and alternatives, and follow up.
Troubleshooting – Identify and resolve issues, or escalate them to the appropriate department or senior representative.
Team Collaboration – Work with other specialists to solve issues or close tickets effectively.
Documentation – Keep detailed records of actions taken and categorize cases for the engineering team to address potential bugs.
Administrative Support – Maintain and update all job-related administrative forms.

What You Bring:

Language Proficiency – Native/fluent in German, both oral and written, and fluent in English (at least B2 level).
Experience – Experience in customer support, public relations, community management, or social media management is necessary.
Communication Skills – Excellent written and verbal communication skills, with strong mediation abilities.
Stress Resilience – Resourceful personality that remains calm and adaptable under pressure.
? Deadline-Driven – Ability to meet tight deadlines with minimal supervision.
Team Player – Capable of working independently but also thrives in a team environment.

What’s in It for You:

Competitive Salary – Excellent remuneration based on experience, skills, and performance.
Shifts – 5-day workweek covering line operating hours from 9 AM to 6 PM, Monday to Sunday.
? Insurance – Life insurance and private health insurance from day one.
? Family Plan – Coverage for spouse/legal partner and children.
Training & Development – 2-month training agreement, followed by a 1-year full-time contract with a 30-day probation period.
? Meal Allowance – Meal allowance to support your daily needs.
Relocation Support – Assistance with relocation and finding accommodation.
Bonus – Yearly performance bonus.
Work Environment – Be part of a dynamic, creative, and friendly team with opportunities for personal and professional growth.

Are you ready to take on this exciting opportunity in Lisbon? Apply today to join a leading BPO business and make a difference in customer support!

#CustomerSupport #GermanSpeakingJobs #BPOJobs #LisbonJobs #StreamingService #CommunityManagement #SocialMediaManagement #CareerGrowth #RelocationSupport

Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.

Location: Lisbon (Santos), Portugal
Employment Type: Full-time
Salary: Competitive + benefits

Key Responsibilities:

? Assist customers via phone, email, and chat, ensuring excellent service.
? Troubleshoot and resolve technical issues efficiently.
? Provide clear solutions to customer complaints within the required timeframe.
? Collaborate with internal teams to escalate complex cases when needed.
? Keep records of interactions and document troubleshooting steps.
? Stay updated on platform features to provide accurate support.

What We’re Looking For:

? Fluent German (C2) & English (B2+).
? Strong verbal & written communication skills.
? Ability to simplify technical language for non-technical users.
? Resilient and adaptable personality, able to stay calm under pressure.
? Strong problem-solving skills and attention to detail.
? A team player with the ability to work independently.

What’s in It for You?

? Attractive salary & performance bonuses.
? Private health insurance for peace of mind.
? Meal & transportation allowances.
? Relocation support & accommodation assistance.
? Monday to Friday schedule (09 AM - 06 PM, weekly rotation).
? Be part of a dynamic & friendly team in a creative, fast-paced environment.
? Career growth opportunities with training & skill development programs.

Ready to support a world-class streaming platform? Apply today and be part of a global tech leader!

#GermanJobs #CustomerSupport #HiringNow #LisbonJobs #TechCareers #StreamingPlatform #MultilingualJobs #JoinOurTeam

In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga, Latvia.

Work Model: On-site

Location: Riga, Latvia
Employment Type: Full-time

Duties and Responsibilities

• Handle incoming message requests from customers of a payment platform over phone, chat, and email, providing resolutions.
• Record case resolutions in the contact center tool based on client communication.
• Ensure that cases are resolved within the case life cycle.
• Escalate priority issues per client specifications to the immediate lead if applicable.
• Work independently and within a team to achieve targets.
• Communicate well with internal and external contacts.
• Provide exemplary customer experience.
• Meet quality standards on all handled contacts.
• Follow the schedule of work days and hours, be ready to start working on time.
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs.
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
• Attend trainings as necessary.

Requirements

• Upper Intermediate Dutch/Flemish (B2) and fluent in English (B1+) language, both verbal and written.
• Previous experience in an outsourced customer service environment is a plus.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Computer literacy, with a minimum typing speed of 50 wpm with 90% accuracy.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team and focus on problem-solving.
• Ability to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
• No remarks in a background check, e.g., no criminal record, and willingness to participate in the background check process during recruitment.

Offer

• Paid startup training and professional development sessions.
• Shifts within the line operating hours from Monday to Friday, 10 AM - 06 PM.
• Hybrid work (performance-dependent) might be considered after the initial 3 months of employment.
• Relocation support provided.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Team-building activities to enhance team spirit.

Employee Benefits

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents), including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 PM, providing you with the flexibility to manage your schedule effectively.

If you're ready to join an exciting customer support team in Riga, apply now!

#CustomerSupport #DutchSpeaking #RigaJobs #OutsourcingJobs #BPO #ServiceDesk #HybridWork #TeamBuilding #RelocationSupport #JobOpportunity

In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga, Latvia.

Work Model: On-site

Location: Riga, Latvia
Employment Type: Full-time

Duties and Responsibilities

• Handle incoming message requests from customers of a payment platform over phone, chat, and email, providing resolutions.
• Record case resolutions in the contact center tool based on client communication.
• Ensure that cases are resolved within the case life cycle.
• Escalate priority issues per client specifications to the immediate lead if applicable.
• Work independently and within a team to achieve targets.
• Communicate effectively with internal and external contacts.
• Provide exemplary customer experience.
• Meet quality standards on all handled contacts.
• Follow the schedule of work days and hours, being ready to start working on time.
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs.
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
• Attend trainings as necessary.

Requirements

• Upper-Intermediate Norwegian (B2) and fluent in English (C1) language, both verbal and written.
• Previous experience in an outsourced customer service environment is a plus.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Computer literacy, with a minimum typing speed of 50 wpm with 90% accuracy.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team and focus on problem-solving.
• Ability to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
• No remarks in a background check, e.g., no criminal record, and willingness to participate in the background check process during recruitment.

Offer

• Paid startup training and professional development sessions.
• Shifts within the line operating hours from 07:30 AM - 12:30 AM, Monday to Sunday, 40 hours a week.
• Hybrid work (performance-dependent) might be considered after the initial 3 months of employment.
• Relocation support provided.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Team-building activities to enhance team spirit.

Employee Benefits

• Premium Medical Insurance: Comprehensive coverage for you and your family (spouse and dependents), including routine health checks, dental, vision, prescription drugs, mental health support, and more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 PM, providing you with the flexibility to manage your schedule effectively.

If you’re ready to join an exciting customer support team in Riga, apply now!

#CustomerSupport #NorwegianSpeaking #RigaJobs #BPO #OutsourcingJobs #HybridWork #RelocationSupport #TeamBuilding #JobOpportunity #MedicalInsurance

Who We Are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As a Telecommunications Engineer, you will be responsible for designing, implementing, and maintaining our telecommunications systems as a member of the Business Technology Team, based at our Barcelona office in Sant Feliu de Llobregat.

What will the role entail?

• Design and implement telecommunications solutions to support corporate operations.
• Configure and manage Cisco and Fortinet network devices.
• Monitor and optimize network performance to ensure reliability and efficiency.
• Troubleshoot and resolve network issues in a timely manner.
• Collaborate with other teams to align to align telecommunications strategies with business goals.
• Ensure compliance with IT standards and security protocols.
• Maintain detailed documentation of network configurations and changes.

What do we offer?

• Great international working environment.
• Corporate Offices in Sant Feliu de Llobregat (Barcelona), with canteen and parking available.
• Corporate remote work policy.
• Flexible working hours.
• Flexible benefits.
• Discounts on the brands of the Group.
• Free company shuttle to the offices from Barcelona center.

From Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail and FMCG, we are looking for a Senior Designer specialized in women's knits.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in Barcelona, Madrid, Paris, Milan and Munich.

Main Responsibilities:

• To research and find trends as well as identify the most important ones for the brand and season to create a competitive collection.
• Coordinate the Design to structure & develop the collection
• Manage a 4 people team
• Shopping trips and research trips to develop the future collection.
• To create and find information to build the season panels and moods for each collection.
• Design models to further develop prototypes.
• To potentially guide and lead the team and resolve issues internally and externally.

Buscamos para incorporación inmediata técnico de soporte para nuestra oficina de Manacor, Mallorca.

Qué buscamos:
- Titulación superior o media, vinculada con el sector técnico (Informática, Telecomunicaciones, etc).
- Nivel alto de Castellano e Inglés (leído y escrito).
- Experiencia previa en dominios, hosting, certificados SSL, etc.

Qué nos gustaría:
- Experiencia previa en soporte a clientes.
- Residencia cercana a la zona de Manacor, Mallorca.
- Actitud proactiva, capacidad analítica, iniciativa, dinamismo y resolución.
- Conocimientos y visión comercial.
- Conocimientos de entorno web, protocolos de Internet (HTTP, FTP, TCP/IP), servicios (DNS, email, dominios) y lenguajes de programación.

Cuales serán tus tareas:
- Responder las consultas técnicas y sobre el producto, planteadas por los clientes en referencia a la contratación, uso y renovación de los servicios de la empresa.
- Ofrecer soporte pre y post venta a los clientes vía ticket y chat online.
- Escalar las consultas que no se puedan resolver dentro del equipo al segundo nivel de soporte.
- Obtener información sobre las necesidades de los clientes, referidas a propuestas de nuevos productos/servicios o mejoras de los actuales, y reportarlas a la Dirección Comercial, con el fin de establecer las mejoras necesarias.
- Aportar ideas y sugerencias para mejorar los procesos comerciales.

Qué ofrecemos:
- Contrato indefinido.
- Salario competitivo según valía.
- Trabajar en un proyecto tecnológicamente puntero.
- Empresa joven, estable y buen ambiente de trabajo.